After 2 months of trying to get an invoice for my stay so I can expense a work trip, I have been bouncing between booking.com and the hotel concierge , none of them is able to provide me with an invoice as booking had used a 3rd party company which I cannot reach and they only can provide me with an invoice! This is costing me an expense of 844 euros which I cannot claim back from work! I opened no less than 10 tickets and endless number of calls and still the most useless responses with booking simply not willing to help me as their customer! I’m a genius level 3 customer who is deleting this app immediately! I am disappointed and dishonored with working with you and will never use your service or app again. Also their customer service representatives are BOTs, and when you call the hot line you can’t get ahold of anyone as the IVR requires you to enter the confirmation number which is extremely long so the IVR does not let you through to anyone!! You’re better off to book directly with the hotel, at least you’d get an invoice! The booking.com team is so irresponsible and unprofessional, they can’t even give you an invoice! No matter what you do, do NOT USE THEIR SERVICES FOR BUSINESS UNLESS YOU’RE OKAY TO NOT BE ABLE TO EXPENSE! 3rd month rolling I can’t get a bloody invoice! They use BOTs for customer service so good luck getting any service!! This is from a genius level 3 customer!!!! Useless app and useless website!
I booked a hotel for 5 nights with their sister company Priceline.com while booking they never revealed that booking.com is main company n handling all bookings
Everyone should be beware of this fraud setters who are running sister companies in different names so that they can trap every customer who visit online for making any booking and booking.com is not exceptional they also have several sister companies just to trap a customer n loot his money.
However the hotel I book is rated as 4 star but in actual it is not even a star and when we ask for cancellation n refund to Priceline they direct us to booking.com n these major company says there will be no refund n u are free to write review about hotel, that’s their behaviour.. once you give them card details nothing is in your hand so please be aware of booking.com n it’s associate companies.
They are worst
After 2 months of trying to get an invoice for my stay so I can expense a work trip, I have been bouncing between booking.com and the hotel concierge , none of them is able to provide me with an invoice as booking had used a 3rd party company which I cannot reach and they only can provide me with an invoice! This is costing me an expense of 844 euros which I cannot claim back from work! I opened no less than 10 tickets and endless number of calls and still the most useless responses with booking simply not willing to help me as their customer! I’m a genius level 3 customer who is deleting this app immediately! I am disappointed and dishonored with working with you and will never use your service or app again
Good convenient hotel and price was good as well for me and my family members.
I asked the staff to help send a package to a friend in Nagoya and they helped me as they have currier service in the hotel and the price was not that bad as well.
I also made a mistake of reserving only 3 nights while we planned for 4 nights. I checked with the staff and they were helpful in extending our stay for one more night and we payed the extra charges for it.
We also asked the staff to help us with directions to get to Fuji Q Highland and they suggested options & gave it to us on printed papers.
Very friendly staff and supportive with great price. Would be happy to be there again in the future.
I have recently did a booking through this app for a phuket trip (Atika villa), paid the user 50% deposit
Then the most ridiculous thing is that once I reach that property, the staircase doesn’t have railing, imagine for 2 old parents 70+ of age and 3 kids, how is the safety measures of this place? They could either die or break their head or bones
Spoken to the staff of the property guy he said will refund, but they lied. Contacted booking.com and what they do? Only apologize and continue to allowed this user to scam others! I will never use booking.com anymore, for small money usd$3000 and this is the way such a big company reacted, this is total bad app from now on
Bad service. I made a reservation, and never received a confirmation email, therefore the money was deducted from my account and I had no idea if the reservation was confirmed.
I have been trying to reach their customer service for 3 days already and no one is getting back to me. When calling their number, the operator asks for a reservation number, which I don’t/can’t have because I never had a confirmation email!
Unfortunately, i used booking for long time, that was long time back. Now, almost all the ratings, prices, even reviews are misleading. I used the application for a long and unhappy week, but i think i will never use this app again.
(Two weeks later)
I have some clues that suggest this application payments are not secured, i have been robbed and i will get the developers severally once i collect the full evidence. C you soon.
This hotel is amazing location and very spacious and the stuff very welcoming
Very clean and makes you feel home I came for 1 night I stayed 10 days wow it’s really an amazing place to be
I will come back for sure I highly recommend it for family it’s so so so big rooms
افضل فندق ممكن تسكنون فيه ف قابالا ، الستاف محترمين و خدومين ، وفي اكتفيتي والعاب بلياردو و بولنج و مدينة العاب تجنن يعني ابدا ماتحسون بالملل و المطعم اللي تحت اكله لذيذ جدا ❤️❤️ واذا بغيتو يسوون لكم لفه بال club car مجاناا 😂 - طبعا افضل وقت تسيرون باكو فالشتا
Great location near tram , housekeeping it was very nice , Receptionist they are very friendly and wonderful and helpful 😍 , don’t forget ur fresh buzz with you 😄 Hope to visit Amsterdam again and Lidel , Albert Shop again ♥️
Love Holland 🇳🇱