عروض السفر من Booking.com | App Report, Store and Ranking Data

After 2 months of trying to get an invoice for my stay so I can expense a work trip, I have been bouncing between booking.com and the hotel concierge , none of them is able to provide me with an invoice as booking had used a 3rd party company which I cannot reach and they only can provide me with an invoice! This is costing me an expense of 844 euros which I cannot claim back from work! I opened no less than 10 tickets and endless number of calls and still the most useless responses with booking simply not willing to help me as their customer! I’m a genius level 3 customer who is deleting this app immediately! I am disappointed and dishonored with working with you and will never use your service or app again. Also their customer service representatives are BOTs, and when you call the hot line you can’t get ahold of anyone as the IVR requires you to enter the confirmation number which is extremely long so the IVR does not let you through to anyone!! You’re better off to book directly with the hotel, at least you’d get an invoice! The booking.com team is so irresponsible and unprofessional, they can’t even give you an invoice! No matter what you do, do NOT USE THEIR SERVICES FOR BUSINESS UNLESS YOU’RE OKAY TO NOT BE ABLE TO EXPENSE! 3rd month rolling I can’t get a bloody invoice! They use BOTs for customer service so good luck getting any service!! This is from a genius level 3 customer!!!! Useless app and useless website!

I have recently did a booking through this app for a phuket trip (Atika villa), paid the user 50% deposit Then the most ridiculous thing is that once I reach that property, the staircase doesn’t have railing, imagine for 2 old parents 70+ of age and 3 kids, how is the safety measures of this place? They could either die or break their head or bones Spoken to the staff of the property guy he said will refund, but they lied. Contacted booking.com and what they do? Only apologize and continue to allowed this user to scam others! I will never use booking.com anymore, for small money usd$3000 and this is the way such a big company reacted, this is total bad app from now on I have contacted your customer service 24/7 bla bla bla, all the pictures has been given to support my statement and nothing is done. This act should be from booking.com to its property owner and me dealing with them directly, when they do not even response anything. Action should be taken and punishment should be enforced! Then what we become the victim in your dealing with property owner? What’s the use of dealing this way?

I have recently did a booking through this app for a phuket trip (Atika villa), paid the user 50% deposit Then the most ridiculous thing is that once I reach that property, the staircase doesn’t have railing, imagine for 2 old parents 70+ of age and 3 kids, how is the safety measures of this place? They could either die or break their head or bones Spoken to the staff of the property guy he said will refund, but they lied. Contacted booking.com and what they do? Only apologize and continue to allowed this user to scam others! I will never use booking.com anymore, for small money usd$3000 and this is the way such a big company reacted, this is total bad app from now on

I want to change room for other day because by mistake i do wrong date so they don’t want. and i ask refund they don’t want and no one answer call Custumer service bad . so they stole my money 😡

I have booked i pay also then they send the message please cancel we have a guest what’s wrong this apps please I request to all don’t book from this apps its not safe and fear