I had booked an apt in Seychelles based on rating on Booking.com. I got a wrong room and raised a complaint with the apt owner who was outright rude and asked me to contact Booking. I had to make an International call to booking’s UK call Centre and they asked me to send images. After sending images, Booking accepted that I was given a wrong room and gave me a $50 credit. But I paid a lot more than that for the worth of the room. I wrote a negative review of that particular apt which Booking hides as it is not the “most relevant review”. Booking only shows positive reviews as the most relevant reviews since by showing negative reviews no one will book the apartment even if the review was done recently. Booking.com only cares about the businesses that list on its website and not the customer. It was a traumatic experience and Booking didn’t help us by confronting the owner especially when the room that was advertised and paid for, was available. This after Booking.com agreed we were given the wrong room!
I’m a Genius level 2 customer but clearly Booking doesn’t care, so why should I? I’ll never use a Booking.com in future as it doesn’t care about the customer!
I really have a bad idea about the application, because I tried to contact you and no body reposed me and update me , I make a cancellation and it’s show up that my money will return back after 14 days , and Booking.com send me an email that if I’m still waiting for my refunds I’ll must contact arjaan by Rotana hotel , and the hotel didn’t make any interest about my topic and they said ( Booking.com Always like this)
So I need someone to contact as soon as possible
Thank you Roumel and Wilson from the reception and Bala who accommodated us all throughout our stay! Exceptional customer service! We will definitely comeback here soon! The place was very spacious and clean! Thank you so much!
اشكر تعاونكم معنا كاداره وكخدمه مميزه
الاخ /نبيل لك جزيل الشكر
الي بيحجز بالفندق لايتردد مابيقصر معاكم الاخ /نبيل كخدمه ممتازه
الغرف كبيره ونظيفه واكلهم لذيذ والمسبح جميل كل شي متوفر عندهم
Very reliable, they care about your feedback and experience, and they take action against any inconvenience happens during your stay.
They made traveling a hassle free plan.
Stay was brilliant, Staff were great and location of the hotel was just perfect.
Highly recommend everyone
Michael / Ekta
Dubai / UAE
The best app for booking hotels and renting cars. Booking.com never let me down in my bookings. Keep up the excellent job.
I use it for most of my booking very helpful for travel also easy and more accurate and i feel more safe when i use it.
We enjoyed our stay very much and there is a chef who made us very happy and he eats very delicious food called James
افضل تطبيق حجز
خصومات سريه للمشتركين فيه
وبسرعه يطلعلك بدائل
اتمنى يستمر ع نفس النهج