I use to like the app as most sellers are good. But I purchased a faulty item I made a dispute. I provided pictures of the damaged items and asked if they could refund me just the cost of the damaged parts. I also asked if they could be replaced. The seller provided pictures of there own machine with there own parts nothing to do with mine. AliExpress agreed they were damaged but said I wasn’t able to get any of my requests I just had to deal with it. I had to call Alibaba.com to get transferred to AliExpress as you can’t get customer support that was 3 weeks ago I still haven’t heard anything. You have lost a customer and I STRONGLY RECOMMEND YOU THINK TWICE BEFORE SHOPPING HERE THEY DO NOT HELP OR CARE!!!
The application is poorly structured and visually noisy. It is overly intrusive in terms of ads and allows sellers to keep spamming you with unrelated messages.
I purchased three pieces of a device which did not work at all on arrival. I logged a dispute which waited for a few days for seller feedback with a countdown timer. The dispute details then simply disappeared. There was no feedback or any combs from AliExpress in relation to the dispute. I don’t know what to do, there are no options in the app to continue the dispute or put a claim in. Overall a total rip off and a very poor shopping experience.
If you use AliExpress, don’t buy anything of value.
Everything works great, Until you have a problem, unlike eBay, AliExpress makes it impossible to negotiate a return/refund, try to contact a seller and get you get ignored, goto the help center and get confronted with AI Eva, Eva simply doesn’t understand the word faulty!
I have now been scammed multiple times with purchases, only to receive poorly made or seconds that are just plain faulty, and no one to help.
I odered few products usimg Ali express. Delivery time os longer than expected. But products are good as mentioned. Other apps (like wish) described lot but after received, it is totally lost.
This is my first comment on Aliexpress from Melbourne Australia.
Please guys check new comments of it not good O will ommifiately comment to save online buyers same lile me who read comment of each products before buy it
It’s an alright app can find anything pretty cheap the shipping is really slow and takes awhile sometimes but a good app everything seems to come from China last few rings I bought I wasn’t happy with as they said it’s 925 even stamped that but turned into a bronze colour or make my fingers green. Some items never come and if the do they are horrible condition or aren’t 100% what they say it is
90% of the time the app works fine & the product you get is what you ordered. 10% of the time the app freezes or randomly shuts down. About 5% of the time the product doesn’t match the description. 5% of the time the product never arrives but the ability to Dispute & request refund via the App actually makes the none delivered parcel hassle free.
Really good shopping site. You can find anything you want here. Money back guarantee, tracking (while it may not be accurate sometimes need to keep an eye out for tracking), track information/ notification comes to messenger/ when you open app. Really good. Free Delivery could take about month or so but sometimes arrives quickly.Overall happy.
Great, trustworthy app. Cheap products. I’ve had the very few issues that I’ve had dealt with to my satisfaction. I’m a very happy customer. I would recommend videoing opening parcels as evidence for any disputes. I also always check the sellers rating and never buy from anyone with less than a 90% rating.
Order arrived earlier than anticipated & in time for Christmas! Was very surprised as was quoted longer, it was Christmas time & covid. Items were great. First order & will be placing many more from now on. It’s great that you can combine shipping on multiple items from the same buyer too.
I love AliExpress for tech accessories, shoes, jewellery and other household items. It’s so cheap and I can’t get enough of it! I definitely recommend it. Only thing that’s negative is it takes awhile to arrive in the post for me anyway. But don’t let that put you off as it’s still worth it!