I tried to contact with them to cancel my reservation while the COVID-19 but they blocked in their app the contact through email and they let me to contact through phone but before anyone answered I should enter the secret code on reservation and they said in the recorded message that it should be 4 digits while the one I had from 6 digits! Every time I tried it said wrong so my calls couldn’t be answered and I spent 3 months trying to contact them but no answer on Twitter, Instagram and email that I received the reservation from. After those months they opened the contact with email through their app so I sent an email and their answer you are late??!!!!! Now I’m the one who did the mistake?!!! I sent an email I need someone calls me cause your phone can’t accept my secret code. They answered me sorry now it’s late we can’t talk to you?!!!!!! And they never called me in other time that will suits them. GREEDY they just being nice until they take your money then turn over. So my advice to people who will in forced to use this app don’t choose to reserve and pay your money choose to pay later keep them hold to guarantee your reservation then pay. The best way to find a better app.
In my life over hundreds of overnight stays I have never encountered such polite, professional and understanding management. This filtered throughout all staff and it was easily seen that the Manager in charge “KIA” is a great role model. My 10yr old son was rushed to Westmead Sydney trauma unit after a serious motor cross accident. Kia was so helpful and understanding, she went above and beyond to ensure we were looked after in every aspect. I have never experienced such wonderful service from an accommodation provider. Kia is a credit to your organisation and is a beautiful caring person. Kia is not just a manager, she has a big heart and her gratitude will be remembered for a very long time.
A total credit and asset to your business is Kia.
I will be always returning to SKYE Parramatta based on this experience and highly recommend to all.
Many thanks from Shane room 407 Sunday 10th May 2020.
So we had a reservation with the Playford Sofitel for last night. After picking up my husband who is a fifo worker from the airport. Apparently restrictions came into place for fifo workers as of 2 days ago they have to self isolate. So that meant loosing my reservation and money. As I had a non refundable booking. But thanks to booking. Com & the Playford Sofitel hotel I was not charged & the booking was cancelled. Thanks to the amazing team for working together. I would definitely recommend you guys
Just beautiful !! Hosts could not be more helpful The decor is great and the house is cosy and comfortable will be back for sure and will highly recommend to anyone you won’t be disappointed There’s nothing negative to say about this property at all !! And to be able to have our dog in tow was another big plus from someone that has avoided this type of accommodation and usually goes to Anuka and opal cove resort I would pick this over those any day !!!!
I have been using Booking.com for over 15 years to travel around China when I worked there - and countries all over the world. Simple and easy to compare accomodation/ I am a bit fussy and will even look at maps if I am staying in a new country to see what I am close to. Still using it back home in Australia to travel around Victoria.
I am planning my trip to Scotland, Switzerland & Norway. Booking.com has been the best tool I have used on this self organising holiday. I have now booked 5 hotels to date. It is easy and informative.
I use this App regularly when travelling at home or overseas. It is easy and reliable.
If you are like us a homebody you will absolutely love this place. So quite and very clean. You are away from your home but it makes you feel at home still. This is such a lovely place and if we are going to visit Canberra this is where I am going to be back again...
Such a beautiful venue, Sadly we had to leave a few hours after check in after receiving some bad news. We were sad to leave but will be back for sure! Amazing staff, Super welcoming, friendly and very professional!!
I always use booking.com now as they often have free cancelation for flexible travel plans. Also manage to get the best price and it’s easy to view all your bookings at once for multiple destination trips.
It’s the easiest app to use, it may not be the cheapest at times but the layout is the best & the photos are easy to see not small at all, it’s best out of all the travel apps. A+++++