Booking.com Travel Deals | App Report, Store and Ranking Data

This Hotel looked amazing on the site, photos show lovely rooms, in reality it was disgusting. Felt like I was back in a 50’s cheap hotel room. So many OH&S in the room wasn’t funny. 1. Room was dirty 2. Bathroom lights didn’t work so lamp was sat on bench, that wouldn’t work so 3x extension cords were brought it so we could plug it into the other side of the room and take lamp into bathroom. 3. Cords to tv, fridge taped to the wall so it could taken to the power points in the kitchenette. 4. Towels were so thin, one wipe and towels we soaking wet took two towels to dry yourself. 5. Upstairs room sounded like a herd of elephants running around moving all the furniture after this continue for a hour we called the manager/ owner and was told they weren’t at the property and they would call around to the rooms and find out who is making the noise and if it doesn’t stop in 20 minutes to call back and he will come in. Noise continue for another hour. 4. They had the nerve to charge for this disgusting room. 5. Shower was hot, tv worked & bed comfy. Very disappointed Booking.com had this on there site, the photos were so false. Very disappointed Customer.

Whilst the booking.com app works fine, the company itself does not. I cancelled a booking due to the accommodation not being as advertised and the accommodation agreed to a refund and refunded to booking.com. Booking.com did not refund me. I contacted booking.com and their customer service said the money had been transferred to me and would take 7-10 business days. This did not happen and I contacted booking.com again. I was advised that the money had not been transferred and that it would take a further 7 -10 days. Incompetent or dishonest ?

My friend and i booked a room for our business trip to Kuala Lumpur. We booked a serviced apartment through Booking, in fact was not a serviced apartment, but individual operator (same like Airbnb). All communication must be done through messages, don’t have receptionist!. If i want a Airbnb type service, i would book from Airbnb website. I expect Hotel/Serviced Apartment service when i book from Booking, with receptionist! So disappointed!