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DoorDash - Food Delivery | App Report, Store and Ranking Data
DoorDash - Food Delivery
See on store
Category
Store
Last Updated
2022, Nov 24
Publisher
Visibility Score
88
Category Ranking History
Review Breakdown
Downloads
Nov, 2022
Worldwide
175K
Revenue
Nov, 2022
Worldwide
$0
Screenshots
Description
Order from all of your favourite local and national restaurants or get groceries, snacks, essentials and alcohol delivered to your door. New users get 25% off and no delivery fee on their first order and during your first month, you’ll enjoy $1 delivery fees on all other orders. Restrictions apply: https://drd.sh/tF5uns/ Spend more time doing the things you love -- we'll take care of the rest. YOUR FAVOURITE RESTAURANTS Choose from a huge variety of cuisines, from your local sushi spot to the comfort food you crave. Get your favourite meals faster with quick and easy ordering. National partners include McDonald's, KFC, Subway, Taco Bell, Pizza Hut, Oporto, Nando’s, Grill’d, Red Rooster, Sushi Sushi and more GROCERIES AND CONVENIENCE Order from your local IGA or The Reject Shop and have thousands of items delivered on-demand. From household products to satisfying late-night cravings with some choccies or ice cream, to drinks and chips to watch some Friday night footy. Get everything you need on DoorDash. SUBSCRIBE TO DASHPASS A DashPass subscription gives customers unlimited deliveries and pay $0 delivery fees at DashPass merchants and get access to special offers from local restaurants. *currently only available in Mebourne NO-CONTACT DELIVERY All deliveries are now left at your door by default and you have the choice to select “Hand it to me” if you prefer. If a no-contact delivery is requested, the Dasher will know you want them to leave your food in a safe place and alert you when it’s ready for pickup. SCHEDULE DELIVERIES Advance ordering allows you to get your food when it's most convenient for you. REAL-TIME TRACKING See when your order will arrive. From food quality to prep-times to traffic to weather, we've factored in all the elements that come between you and your food. SAVE TIME WITH PICKUP Order ahead with ease and save time on calls. Making takeout and pickup fast and easy. PAYMENT Conveniently pay via Apple Pay, credit card, or PayPal. ABOUT DOORDASH DoorDash is a technology company that connects people with the best in their cities. We do this by empowering local businesses and in turn, generate new ways for people to earn, work and live. We started this by facilitating door-to-door delivery, but we see this as just the beginning of connecting people with possibility -- easy evenings, happier days, bigger savings accounts, wider nets and stronger communities. Growing every day and currently serving over 4,000 cities across the United States, Puerto Rico, Canada, and Australia. Visit doordash.com to learn more.
0 Installed SDK
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Reviews
Hard to cancel order
eradicating birches on 2022-12-01
Restaurant called me and told me they didn’t have the products available and they could not cancel the order and told me I had to cancel the order at my end. when trying to cancel the order the app told me I was only going to get my delivery fee back because the restaurant was already preparing my order even though the restaurant rang me and told me that they cannot prepare my order. So the restaurant couldn’t cancel the order ensuring that I would could get a full refund and I couldn’t cancel the order and get a full refund which meant I had to contact customer support. After contacting customer support I was told I would get a refund into my original payment method however the refund came through as a DoorDash credit so I had to contact customer support again to get the credit transferred into my bank account.
Don’t use them
Tahnee001 on 2022-12-01
I have used them a lot and yes my orders are frequently wrong which I blame the restaurants but I had submitted my ticket when an item is missing but my last order wasn’t even delivered. I messaged the driver back saying the photo evidence was not my house but no response
I then submitted a ticket but no response for more information just a automatic email back saying they would not approve my request. So I uploaded the screenshot of the delivery the dasher sent and a photo of my door. No response
I then tried to go to their help system and chat with a help person live but all I got was I will send it to our team sorry I couldn’t help you
Do Not Use
Shy9312 on 2022-12-01
Did not receive 3 of my orders. On my 3rd order they decided they will not refund even tho I sent screenshots of the drivers saying sorry they dropped to the wrong house and a screenshot from the restaurant saying they have advised DoorDash to issue me refund as it was their mistake they missed my order and all DoorDash could say was sorry we’ve already said no before you sent the screenshots there is nothing else we can do on our end! The wait times are sometimes ridiculous, and the email they gave me just sent back an automated response telling me not to reply as replies are not monitored. Will never use again!
Worst customer service
jessjustchill on 2022-12-01
DoorDash is the perfect app if you would like the customer service to treat you as if they don’t owe you a service. It’s also great if you want your items and groceries stolen by drivers and then get told that it’s not their problem and it’s MY FAULT for signing up with DoorDash in the first place. Don’t expect compensation, and if you ever are compensated for missing items you’ll be blamed. It’s all your fault for ordering food. I’m sure the ACCC would love a huge case against DoorDash by all the customers who have to deal with liars and unhelpful employers.
Takes my money and won’t give me what I’ve paid for
aus-r-pappy on 2022-12-01
I chose to pay for DoorDash instead of a subscription with another delivery app as they were good. My most recent orders, meals have not come completed. The app allows you to choose what you want to do if an item is unavailable. I have chosen for the restaurant to replace the item. Other option is for that item to be refunded. The last few orders, the unavailable items were not replaced by the restaurant. I reported this to DoorDash customer service and they’re saying I can’t get a refund. Even though I didn’t get the item or a replacement. Disgusting.
No refund for missing orders.
Phearith 007 on 2022-12-01
I’ve been using Doordash for a very long time. Always had problems with orders and drivers. Sometimes no one picks it up. Sometimes the drivers took the order and canceled it and I can only assume they took the food for themselves. What bothers me most is that last time I ordered, there was a missing item and I reported it for refund but it didn’t allow me to. I contacted their “Customer support” but they wouldn’t give me any reimbursement for what I paid and didn’t get🤷♂️. This is farewell from your longtime customer. Bye
So many things went wrong with one order
HSTC03 on 2022-12-01
Ordered noodle soup from hakataya. First, the order was delayed for an hour because the platform wasn't able to find a driver, so the soup came in room temperature and the noodle was all strung together. Second, the food came in really bad form, soup was upside down in the bag and cold drink was put together with soup. Then a beverage was also missing in the order. Like seriously, how many things can go wrong with one single order. Get your quality assurance together, this is disappointing!
I wish I love door dash
Joe S1000181 on 2022-12-01
But I don’t: my food is cold.
It’s not the first time… we talked about it already…
time and time again…
I wish I love door dash… but I don’t.
I wish I love door dash… but I use Uber.
Shame on you door dash!!!
As you would expect from an average company they attract average people… sorry but you dashers ain’t quite as good as the uberers. I wish I love door dash but I don’t. I gonna use Uber. Farewell door dash. My food is cold… a gutted once enthusiastic ex-customer
Stay away from them
BISHNUP on 2022-12-01
Observed this issue from last 3 months(and i stopped using this app).
I raised an issue with customer support, they didnt even respond to this.
Issue:- most of the menu item they are adding extra 5$ and on top of that doordash fees and delivery fees.
Some items charged 13$ in restaurant menu , is charged 18$ in doordash + 2.99$ delivery fees+3$ service charge. So overall they taking 10$ extra from customers which i dont think is ryt.
Double dipping scammers
pmcguane on 2022-12-01
App used to be good but of late it’s going backwards fast. Orders being routed to furtherest possible locations and when we do place an order we have the lovely privilege of being charged twice for them. DoorDash customer service is appalling and don’t want to know about it even after being showing statements from bank. Lucky the bank has covered the poor processing of transactions by DoorDash