Category Ranking History

Review Breakdown

Uber Eats: Food Delivery Review Breakdowns

Ad Intelligence on 7 Networks

Ad network creative preview
Network Facebook
Media Type Video
First Seen 1 days ago
Last Seen 1 days ago
Creative Count 5752

ASO Keywords

Keyword Rank
uner 1
uber eats 2
foodpanda 3
uber 4
ubereats 5

Downloads

Jul, 2020
Worldwide
347K

Revenue

Jul, 2020
Worldwide
$0

Screenshots

Description

Delicious eats. Delivered easy. Hungry? Get the food you want, from the restaurants you love, delivered at Uber speed. Eat what you like, where you like, when you like. Find the local flavours you crave, all at the tap of a button. Browse local restaurants and fast food favourites for inspiration. Or get just what you’re looking for by searching for a specific restaurant, dish or cuisine. Pizza. Burritos. Burgers. Sushi. If you're hungry for it, try Uber Eats. When you’re ready to place your order, you’ll see your delivery address, an estimated delivery time and the total price including tax and booking fee. Tap to seamlessly pay with your Uber account, or add a credit card. Track your order in real-time as it heads your way. Uber Eats is currently available in cities and metro areas including Abu Dhabi, Adelaide, Amsterdam, Atlanta, Auckland, Austin, Baltimore, Bogota, Brisbane, Brussels, Cape Town, Chicago, Dallas, Denver, Dubai, Hong Kong, Johannesburg, Glasgow, Liverpool, London, Los Angeles, Madrid, Melbourne, Mexico City, Miami, Milan, Moscow, Mumbai, Nashville, New Delhi, New Orleans, New York, Ottawa, Paris, Philadelphia, Rio de Janeiro, San Diego, San Francisco, Sao Paulo, Seattle, Stockholm, Sydney, Taipei, Tokyo, Toronto, Vienna, Warsaw and Washington DC. Uber Eats helps you find food delivery around the world. Order delivery in Australia, Belgium, Brazil, Canada, Colombia, France, Japan, India, Mexico, New Zealand, Poland, Russia, South Africa, Spain, Taiwan, United Arab Emirates, United Kingdom, United States and more. Not in your city yet? We hope to be soon! Head to https://about.ubereats.com/en/cities/ for a current list of all the cities we serve.

0 Installed SDK

Reviews

Great app, great delivery overall but can be better with Support response
Ninja from on 2020-08-05
I love the convenience of being able to support local restaurants via ordering takeaway during this time, and having it delivered to me. There’s a function where you can pick leave at the door with special instructions. I have selected this with note to ring my intercom so I know the delivery has arrived, and just leaving the delivery by the door. It’s convenient for me as I work from home and use my everyday phone to take calls from customers, so cannot always monitor second by second the delivery progress. All in all, the delivery people are awesome and have followed instructions. Except one clown that had messaged me upon arrival - fair enough I missed the message as I was on a call at the time. Hence the purpose of leaving special instructions. The guy had called me, but again, could not take the call. When I was able to respond to his msg, asked if he was outside and he responded, “I’m not coming into building”. Why on earth would I want you to come into the building? Why was it so hard for you to walk out the car, ring the intercom outside the building and drop my delivery off? I will collect it myself. Raised issue with support , advising all other drivers followed instructions - met by a response that driver was on time, records show he called and waited before cancelling. I never advised he was late. Never advised he did not communicate. The point is that he disregarded the instructions I left which would have avoided this issue altogether. May as well not have the special instructions section if it’s going to be ignored.
Got charged $54 and the food wasn’t delivered
We are infinite on 2020-08-05
The default setting during Covid-19 is “Leave at door”. My food was never delivered at my door. Uber delivery partner says he waited 5 mins and tried to call me. There are 4 people in my household and none of us heard anything. My dog didn’t bark at anyone at the door. I have no missed calls or messages despite having my contact number tied to my account. Got charged $54 with no food delivery. Tried to contact customer service and received a pro-forma blasé response: “it appears that the delivery partner arrived at your delivery location, attempted to call you, and waited for five minutes. As a result, we will be unable to refund you on this occasion”. It was such a disinterested response that Uber didn’t even attempt to ask for further information from me to try and investigate properly. So disappointed with the customer service, and I think it’s time to switch apps. It’s unfortunate because I’ve been so loyal to Uber Eats and have exclusively used them for a couple of years now. And for the most part have been otherwise happy with Uber because I’m time poor and reliant on take away food. But this is the second or third time already and without the support from customer service, it seems they’re endorsing poor conduct by their Uber delivery partners. Heads up friends!
A very flawed system
Trishtumbles on 2020-08-05
So you order food... It then gets delivered. You eat. This is the perfect (and preferred) scenario. But maybe the store stuffs up the order. Maybe the quality is poor or something is missing. It’s pretty easy to make mistakes in high volume, fast food service. So you contact the store who then says to put in a complaint through UberEats. There is literally no other way to resolve the issue other than driving to get a replacement product and thus negating the point of using a delivery service and paying the delivery fee in the first place. However... do this too many times and UberEats says you have an unusually high number of refunds and suspends you. It seems to be calculated on an algorithm with no consideration as to what has occurred. There is no contact made with you. Even if you’ve taken and provided photos of mistakes made, contacted the stores involved to correct their errors or reached out to Uber support for assistance... So goodbye UberEats and your annoying application and poor service. There are plenty of other services out there who will be happy for my patronage.
UberSteals
Shopaholic1209 on 2020-08-05
This company is the most unprofessional and pathetic excuse of a delivery service. They have managed to hire the most incompetent Uber delivery drivers who message to say they cannot find the entrance of your address, cancel your delivery and charge you anyway. What kind of “delivery” service hires people who cannot find your front door?! Furthermore, I had a conversation with the driver over text to give two directions to find my door. Walk up stairs, then walk to the only door with lights on... when I realised the delivery driver didn’t want to leave his car because of the rain, I decided to go down and get the order, to which they simply cancelled the delivery, and then most likely drove home and ate the food I paid for! If you’re hiring drivers who cannot find a front door of an apartment building, then what am I paying to have delivered?! Give me my money back you scammers!
Do not use this service
joey.2020 on 2020-08-05
I’m in self isolation and heavily use the service until Uber eats blames me for asking for to many refunds due to restaurants staff ignoring warning notes on my order that I’m highly highly allergic to onions no onions in the food. Also Uber’s drivers delivery to my neighbors house giving them my food and the best one so far has been the driver who delivered my food to the garbage bins and took a photo and walked away. But some how this is my fault and my problem not theirs and by canceling my accounts is just saying to me. That I’m to shut up and pay for food I’m allergic too, to pay for drivers to give my food to the neighbors and to pay for delivery to garbage bins because if you dare ask for a refund they will cancel your account. So customers have to shut up and pay for other people’s stuff ups because if you dare ask for a refund you lose the service
Horrible Experience
chakfjkaos on 2020-08-05
I don’t normally write reviews, ever, but this had to go on here. I usually never have a problem with my Uber eats delivery, however this time my delivery was delayed and thought nothing of it as it said that the driver was dropping off another delivery, so I waited and then suddenly my order gets cancelled. I contacted the restaurant and turns out the driver had picked it up took mine and another persons order and just went off his merry way. Uber eats need to have more control over their drivers because this is unacceptable, people are relying on your service. This has happened countless times with others. These drivers should honestly be fired for this unless they can prove something happened whilst on the job. Extremely disappointed with Uber right now. Not happy and won’t be ordering with Uber eats again.
Sneaky design
Fluroblue on 2020-08-05
I was ordering my food and clicked ‘no tip’ as the country doesn’t tip anywhere. I then clicked a few times on request order, where another tip request popped up and I accidentally selected to pay $3 in tip. It started the order but I quickly tried to go pack before it was accepted. I clicked to cancel within 2 seconds and was met with a message saying something about cancelling. Turns out a misread it and was charged the full amount while not getting the order. Support haven’t responded. They need to stop with the sneaky secondary menu to tip under where you press the order button. They also should make it more obvious that you’ll lose the order money as well with a ‘are you sure?’ Warning. Very unimpressed.
Poor service
Mrspasi on 2020-08-05
Had an issues with the delivery person as they couldn’t follow simple instructions, well also being heavily pregnant in the hospital (birthing suite) the delivery person cancelled my order. I’ve asked for a refund but apparently because I didn’t answer my phone I can’t get a refund. I have sent screenshots of the amount of times I tried calling and the person didn’t answer he actually switched off his phone and answer after he cancelled the order. The 24/7 help team were no help as they only get one side of the story before making a decision, I will never use this app EVER AGAIN. POOR SERVICE, POOR COMMUNICATION AND POOR CUSTOMER SERVICE TEAM.
I got unfair disabled account!!
Abulhasan Alwaeli on 2020-08-05
I used to use this app too much and i was quite happy with the service provided but because i did some refunds for missing items! Because sometimes i don’t get my full order and always something missing and i go back to the app and mention it because its not fair i pay for nothing! And suddenly i got disabled account for almost 1 year now and tried so many times to reactivate my account and sent a lot of requests and emails but nothing happened. Its so disappointed when you use this app and your are a regular costumer but you get ignored like that! Hopefully they show more attention to problems like that.
Delivery
Was regular user on 2020-08-05
On a wet and cold Perth evening,a young lady on a BICYCLE delivered food for Uber last night along dark sometimes hilly roads for approx 4/5 kilometres.Poor lady was exhausted and had obviously had some issues along the way and it was no surprise that she was rather late and the bag containing my food was saturated with meat fat that had overflowed.I do wonder how much that lady was paid for that trip? Is that what we have come to? And to top it off when I went to tip the young lady 5 dollars the stupid Uber app wouldn’t work. Uber should not permit bicycle trips at night over such a distance.

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