Category Ranking History

Uber Eats: Food Delivery Category Rankings

Review Breakdown

Uber Eats: Food Delivery Review Breakdowns

Ad Intelligence on 9 Networks

Ad network creative preview
Network ad network icon Mopub
Media Type Video
First Seen 2 days ago
Last Seen 2 days ago
Creative Count 5381

ASO Keywords

Keyword Rank
apps like uber 1
call uber 2
uber eats 3
burgh 4
ubereats 5

Downloads

Aug, 2020
Worldwide
322K

Revenue

Aug, 2020
Worldwide
$0

Screenshots

Description

Delicious eats. Delivered easy. Hungry? Get the food you want, from the restaurants you love, delivered at Uber speed. Eat what you like, where you like, when you like. Find the local flavours you crave, all at the tap of a button. Browse local restaurants and fast food favourites for inspiration. Or get just what you’re looking for by searching for a specific restaurant, dish or cuisine. Pizza. Burritos. Burgers. Sushi. If you're hungry for it, try Uber Eats. When you’re ready to place your order, you’ll see your delivery address, an estimated delivery time and the total price including tax and booking fee. Tap to seamlessly pay with your Uber account, or add a credit card. Track your order in real-time as it heads your way. Uber Eats is currently available in cities and metro areas including Abu Dhabi, Adelaide, Amsterdam, Atlanta, Auckland, Austin, Baltimore, Bogota, Brisbane, Brussels, Cape Town, Chicago, Dallas, Denver, Dubai, Hong Kong, Johannesburg, Glasgow, Liverpool, London, Los Angeles, Madrid, Melbourne, Mexico City, Miami, Milan, Moscow, Mumbai, Nashville, New Delhi, New Orleans, New York, Ottawa, Paris, Philadelphia, Rio de Janeiro, San Diego, San Francisco, Sao Paulo, Seattle, Stockholm, Sydney, Taipei, Tokyo, Toronto, Vienna, Warsaw and Washington DC. Uber Eats helps you find food delivery around the world. Order delivery in Australia, Belgium, Brazil, Canada, Colombia, France, Japan, India, Mexico, New Zealand, Poland, Russia, South Africa, Spain, Taiwan, United Arab Emirates, United Kingdom, United States and more. Not in your city yet? We hope to be soon! Head to https://about.ubereats.com/en/cities/ for a current list of all the cities we serve.

0 Installed SDK

Reviews

Awful Service
axllxl on 2020-09-19
The customer service is just non existent. Firstly, I encountered an extremely rude driver who decided he is allowed to yell at me over the phone and then proceed to drop my food on the ground as I was approaching him at the entrance of my apartment building and ran off. Emphasis on the word “dropped” and not “placed”. Didn’t wanna use the word “throw” cause that would be a little exaggerating. Anyway of course my drink spilt. I made a complaint and nothing was done. No refund. No credit. Not even a discount? Just a simple insincere copy and paste “apology”. Secondly, I placed an order for dinner at 6pm. Which I understand can be a busy time and delivery might take longer than usual. Which is exactly why I ordered an hour before dinner time. I placed the order. Got notified that ETA would be 6.40pm with latest arrival by 7.15pm. At 6.35, the timing changed to ETA 7.10pm latest arrival 7.30pm. I was wondering what is the point of having LATEST arrival if it just keeps changing. If it just keeps delaying then it wouldn’t exactly be LATEST now would it? Anyway I was literally just staring at the app the whole time as I continued waiting. Oh guess what? At 7.05pm, ETA jumped to 7.20pm with latest arrival 7.40pm. But at 7.05pm the driver was already at the restaurant. So I was wondering is she having a meal there or whats good? What can she possibly be doing there for 20mins? By this time I was already getting hangry and so I decided to contact support. But the customer support was literally of no support at all. He was literally telling me things I already know like “the driver is already at the restaurant” and then “I’m sorry you have to call them yourself because due to technical difficulties I’m unable to call them for you”. Wow technical difficulties? And you’re still online chatting with me? Wonder how that works. As all this was going on, the ETA went on to 7.50pm and by then I was so done. So I decided to cancel the order. Well they didn’t even bother to compensate me in any way. And the whole experience was just nasty. In that 2 hours I literally could have just went to get it myself BY BUS. No wonder there isn’t any more ubereats in Asia. Y’all got some priority issues. With lazy staff and protocol.
UberEats is Like Aaron
scarllosr on 2020-09-19
I’ve been struggling with UberEats for more than one month with issues in my account. I just finished a chat session with Aaron, where I spent almost two hours talking with Aaron over the chat asking him the same question over and over again: “Do you believe in everything you’re offering me as a solution?”. He never answered my question clearly and directly. He assumes a position passive-aggressive and starts sending me messages about my tone. I asked him to highlight when I was being inappropriate when talking with him, nevertheless, he hasn’t answered me back. This chat was finalised with Aaron saying that he could move forward because of my tone and my question is still without an answer. I don’t think I’m going to get any answer back from Uber. That’s fine. They have lost a customer/partner. It could be nothing for them today, but it’ll be in the future. Uber, Aaron is just like you, don’t believe in your own process, procedures, deadlines and gets angry when it is asked why he is doing something he doesn’t believe! Why he is offering something he knows it’ll never happen that way. I don’t expect any answer back from you Uber, as I can’t expect from Aaron.
Greedy company
sheeriff on 2020-09-19
I ordered food for me saw that the driver was almost here so my wife went down early to catch him as he arrives and check the mail on the way. The driver messaged me saying he couldn’t find parking (which is ridiculous there is always parking in front of my building since lockdown started) he parked 50m down the road and never once attempted to get out and approach the building. My wife standing out front was hesitant to approach the car because it was so far away and she wasn’t sure it was the right one. In the time it took me to check the car details the car had left with $50 worth of my food which I was still charged for because apparently sitting in your car far down the road from your delivery place which has a person standing in front of like they’re looking for someone is considered a fare attempt at delivery. When I contacted them about this they have decided that his attempt was indeed good enough so I paid for his lunch and terrible service. Which is incredibly greedy and disgusting business etiquette in the middle of a worldwide pandemic
Disgusting customer service. Worst food delivery service
Ralelith on 2020-09-19
UBEReats has to be the worst food delivery company available. They have no concerns about customers and protect the riders. On multiple occasions I have had order errors from drivers eating my food to riders walking back and forth in from of my property for 30mins because they could find the path saying they are lost and orders just not showing up at all. All of the occasions have been returned with “ perhaps you should choose a different restaurant if your not happy with the service” All complaints are dealt with via automated responses and they are too cheap to employee a customer support centre. During a pandemic when you offer a contact-less free delivery it should be exactly that. I should not have to walk to the side walk to pick up my order, I have ordered food to my property it isn’t too much to ask to deliver it to my actual house. The riders are just incompetent and lazy. If I could give this app negative stars I would.
Terrible delivery drivers
Davoth on 2020-09-19
None of your drivers and I do mean NONE of them EVER read my instructions. It has NEVER happened and I’ve ordered with you guys at least countless times. I only use you guys because UberEats is the only place I can go to find eateries open late at night which is really the only time I order food. It’s also the same time my entire family is asleep. So my instructions CLEARLY state to NOT knock on the door or ring the doorbell but just message me on the Uber eats app and yet in spite of these very clear instructions your drivers manage to ignore them every single time. I remedy this by bringing the instructions to their attention via messaging them. But I have to message every single driver every single time. It drives me insane and I don’t always remember to. You fix this issue by firing drivers or penalising them or whatever and I will happily change my review to 5 stars.
Useless where it counts in these times
Reevesy90 on 2020-09-19
I’ve used Uber eats a fair bit. It’s always good service but its become blatantly obvious to me that the instructional messages you leave for the drivers are never read. Not sure if the app doesn’t show them as well as customers think but however they’re receiving them doesn’t work. We live at a recently (3 years) subdivided property. I always write on my orders to deliver to ‘The White House with the blue ute outside’. Our house is 9a while the original house is 9 and I’d say out of the 100+ Uber eats orders we’ve ever made only 1 has ever actually read the message and shown up at our (9a) door. I’ve been finding the current option of no contact etc. absolutely useless when I have to go outside to retrieve my meal from my next door neighbour every time I order anyway.
UberEats Driver Stole $55 meal from my family
Sydney Family on 2020-09-19
I had been ordering UberEats for my family for nearly two years. Tonight we ordered a meal from our usual restaurant, Monkey King Thai in Narrabeen, Sydney and our food oder never arrived. The UberEats driver prank called us once but did not drop off the food or ring the door bell. We would use UberEats because we have a disabled child and it was easier for us. We applied for a refund and they rejected us. UberEats and the driver stole my children's dinner and told us we could not get a refund or get it redelivered because the driver ‘attempted to call us’. We will never order UberEats again. Take this as a warning to all who are thinking of using UberEats. They dont care about customers and will steal from you at the drop of a hat. Evil company.
The drivers are stupid
anonymous63948491 on 2020-09-19
Please stop hiring stupid employees who don’t know how to find a location properly and where’s the option to choose what type of vehicle you want? I’m at uni most times I order Uber eats and drivers cannot get to where I am... I need someone on a bike and I never know if they’re on a bike or not when I order. Also multiple times I have had stupid drivers who do not know how to communicate or find a location... it has taken anywhere from 40 mins to an hour to receive my food because of this... Uber you need to communicate more with your customers and not hide behind technology... it’s called customer service and I think your brand needs to learn it...
Frustrating!
nitterb on 2020-09-19
I ordered around midday for a drop off to my son in-law for his birthday at 5:00. At 5 it showed that the order was being prepared and a driver named Sai was on his way. All good. Then, at 5:00 the order was cancelled the driver disappeared! I had to re order and hope that it was delivered on time! Luckily it was, however about 30mins late. It was very stressful and really made me question if I would use the service again. Due to the great driver who delivered the order, I probably will. However very unhappy with the one who initially cancelled!!!
Food not delivered
ESL-roadrunner on 2020-09-19
I ordered my meal on the UberEats app today. My food wasn’t delivered by UberEats so I had to drive during my lunch meeting and pick it up. I was 40 minutes late as the meeting had commenced. It was not only embarrassing, but really poor for Uber to assume that delivery wasn’t required. Isn’t that the reason for ordering on your app? I felt really let down and paid for the service I didn’t use. The restaurant, Kettle Black was kind and made me another hot meal. Please refund my delivery fee and also the 30% you charged the restaurant.

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