I had to cancel last minute due to illness, I contacted the hotel directly to explain my situation. They said all that needs to be done is for booking.com to contact them in an email just to state I could reschedule a date so something would be on record. Booking.com wouldn’t do it as they themselves use/ hide behind a 3rd party travel agent and would not attempt any further steps as it’s not part of their policy. It was to no extra cost to them just a quick email in order to modify the booking to a later date. They kept telling me to contact the hotel directly as the hotel could make the change only to be redirected to booking.com. This went back and forth 5 times. So to their policy you could be seriously injured in a car accident and still they wouldn’t change nor refund the hotel reservation. Their costumer service hung up on me 3 times. I had to call them back and redo the whole process of punching in the reservation number 3 separate times then tell them verbally again the reservation number. Absolutely Ludacris and a deliberate waste of time.
I would never use these guys again, it’s just not worth it. Go directly and book through the hotel next time. These websites are scabs and treat customers as such.
Le personnel tellement accueillant. Je suis arriver à 9h00 le matin alors ma chambre n’était pas prête et ils se sont dépêcher à toute faire pour que je puisse y aller le plus possible. Le soir je voulais partir dans une autre ville mais il était trop tard, il n’avait plus d’autobus ou train de disponible. La fille à la réception m’a trouver un transport. Vraiment gentil comme personnel. L’auberge est très belle, familiale, agréable et très mignonne aussi.
J’ai faites plusieurs auberges et elle est une de mes préfères!
My husband an i stayed here for 6 nights, the rooms are VERY clean, very safe neighbourhood, and we felt very comfortable staying there, the room had a/c which was awesome! The host was very friendly and quick response, only thing i would recommend is pillows for the bed, and the address was a little confusing to find , but other then that everything was perfect! In would 100% come back and stay at this place! HIGHLY RECOMMEND
Une expérience inoubliable, un staff exceptionnel, 100% professionnel et à l’écoute des occupants. Un grand merci surtout à khaoula pour une hospitalité hors paire , franchement toutes mes attentes ont été dépasser grâce à elle. Je me suis sentie toute de suite accueillie comme chez moi , tout en gardant un professionnalisme exceptionnel.
Le cadre apaisant et paisible!
Merci à toute l’équipe .
Très simple pour faire une réservation. cependant l’hôtel avait beaucoup de chambre de libre et il a falut qu’il booke la chambre à côté de nous avec une porte communicante non insonorisée et les personnes dans l’autre chambre parlaient très fort et prêt de la porte très décevant nous qui aimions cette hôtel manque de jugement de la part du personnel. 😤😤😤
I’ve been using booking for a couple years now with over 10 hotel stays booked with it and no issues of any kind. All I can say is there should be a limitation as to how old of photos each facility can use maybe they should be updated yearly or so to keep them more up to date. I’ve had a few stays where the hotel isn’t even the same colour anymore.
On September 5 booking.com made a mistake in booking a hotel for me in Amsterdam Schiphol. When I got there I was charged twice $294.49 euro. That is $397.44 Canadian. I called I called I called I called and I was paid lip service unto this very moment I do not have my credit. I will never never never use Booking.com again.
My go-to hotel booking site for years now. When needing help, I can message the property or booking.com. They followed through with my issues and provided an update each day until it was resolved.
Be careful! This app is more expensive than you just booking any hotel directly! I used 2 times recently. It is much more expensive than any hotel original website. Trust me! It costs more money.
All the booking we did with this site is fast and efficient! Helpful! Will use them everywhere we go definitely. Also will refer to our friends about this site!