No matter app or website, it’s extremely hard to find the customer line. My reservation was cancelled due to COVID19, it’s been three month n never received refund. I was trying to find the customer line, but there is no place tell customer the number. And when finally got the contact and enter both confirmation and PIN, it said cannot find the record. Really frustrated and upset. When I book reservation, there is always a line or chat option, when it comes to refund, seems like no help at all
Very polite staff. Willing to accommodate you as needed. I was staying here for my surgery and they were 100% willing and understanding to accommodate as much as they could. Only downside the rooms lacked hand soap and toilet paper, the images online (booking.com etc) were not true to the reality of the room. Aside from that I would recommend this hotel to anyone have surgery at Spectrum Aesthetics (right infront of the hotel) or IBody (6-7 min Uber ride)
I didn't imagine cleaning and excellent order and all the stuff is really the best place I've been, and I loved the place well, and all the services are available very close to the place, the subway station and privacy, and this is an apartment, not a room
Thank you for the hospitality of my heart
I booked my hotel stay 1 and a half years out. The price was good (better than other booking sites) and the reservation can be cancelled up to 2 days before the scheduled arrival with no penalty.This was a no brainer. Now all the hotel has to do is live up to its ratings and reviews!
Excellent for booking any accommodations for travelling, business, special events and celebrations. Professional staff taking prompt action when any changes need to be made.
Been super blessed with great service while travelling cross country during relocation recently.
This is the best mobile app thus far. I have checked Hotels.com, Agoda, and even the hotels own booking sites. I haven’t found anything that offered a better rate or better cancellation policies. 1 negative is there aren’t any reward points except for a referral trona friend.
Si je peut vous conseille un hôtel à Montréal ses bien celui-ci.
Réservation de la suite exclusive et nous sommes fait offrir à notre arrivés dans une chambre supérieure, gratuitement.
Merci à la détection et au excellent service à la réception.
Been using it for years. Free cancellation and no pre payment is great. Only thing I'd say would maybe need work is our reward system.... rewards are almost impossible to claim. But otherwise great site
I love “Booking.com”!!!
It makes it so easy to shop any area for accommodations that suit me and book with ease. Cancellation has never been an issue and I can always easily make changes.. it’s simply the best
Luv the app. After you make your reservation, you get a confirmation number and pin which you load into the app. Booking just got three reservations from me due to the app. You just gained my loyalty Booking!