I’ve had one of the worst experience with them. The information provided on the bookings apps was completely different then the actual accommodation. The rooms did not have private washroom, the room was above the DJ floor, and the beds I had booked on booking were subject to availability. None of this information was provided on the bookings app. Once, I asked for a refund they have been nothing short of a nightmare. I had to make 7 calls to their customer service helpline and contact their online chat several times. Their representatives tell me that the manager will call me back but they never do. One of the worst experiences ever. Stay away from them and don’t trust the information they provide. Anyone can contact me for more details.
No matter app or website, it’s extremely hard to find the customer line. My reservation was cancelled due to COVID19, it’s been three month n never received refund. I was trying to find the customer line, but there is no place tell customer the number. And when finally got the contact and enter both confirmation and PIN, it said cannot find the record. Really frustrated and upset. When I book reservation, there is always a line or chat option, when it comes to refund, seems like no help at all
Very polite staff. Willing to accommodate you as needed. I was staying here for my surgery and they were 100% willing and understanding to accommodate as much as they could. Only downside the rooms lacked hand soap and toilet paper, the images online (booking.com etc) were not true to the reality of the room. Aside from that I would recommend this hotel to anyone have surgery at Spectrum Aesthetics (right infront of the hotel) or IBody (6-7 min Uber ride)
Clean and comfortable. Very friendly accommodating staff.
It was actually lovely to have so few people in the hotel. Good location. No noise of people coming and going. No talking in the hallway disrespecting guests :-) What is not so nice is that the restaurant and facilities are closed :-( Many restaurants permanently closed.
My only pet peeve is having half curtains that can’t be closed to provide privacy and to keep the early morning light out.
I didn't imagine cleaning and excellent order and all the stuff is really the best place I've been, and I loved the place well, and all the services are available very close to the place, the subway station and privacy, and this is an apartment, not a room
Thank you for the hospitality of my heart
I booked my hotel stay 1 and a half years out. The price was good (better than other booking sites) and the reservation can be cancelled up to 2 days before the scheduled arrival with no penalty.This was a no brainer. Now all the hotel has to do is live up to its ratings and reviews!
Excellent for booking any accommodations for travelling, business, special events and celebrations. Professional staff taking prompt action when any changes need to be made.
Been super blessed with great service while travelling cross country during relocation recently.
This is the best mobile app thus far. I have checked Hotels.com, Agoda, and even the hotels own booking sites. I haven’t found anything that offered a better rate or better cancellation policies. 1 negative is there aren’t any reward points except for a referral trona friend.
I always have a good time when I stay here staff (maids are very nice and helpful when I bug them for more coffee stuff never rude to me ever) . I just don’t like how in the day u can’t have visitors when u pay to be here. But otherwise food is the best
Si je peut vous conseille un hôtel à Montréal ses bien celui-ci.
Réservation de la suite exclusive et nous sommes fait offrir à notre arrivés dans une chambre supérieure, gratuitement.
Merci à la détection et au excellent service à la réception.