We all like stuff for free. But for people struggling to pay their bills it’s painfully difficult to give their time away for nothing or even rudeness, especially to people with big fancy houses and expensive cars or companies that make billions. However this is happening every day to food couriers when they don’t get tips.
I’m writing this review on behalf of them. I’ve been delivering for DoorDash two weeks now. I calculated even if every customer tips $5 you still don’t even make minimum wage and when customers don’t tip it literally costs us to deliver food to them, why? Because delivery fees don’t even cover vehicle expenses. (gas, maintenance, value depreciation due to kilometres and insurance) which is $15 per hour for a small car. Plus the risk of driving a vehicle, getting hurt, killed, hurting somebody, killing somebody, damaging something, hit and runs, vandalism, traffic violations, etc driving is a risk.
Quick math for you with an example: If you’re 30 minutes away from the restaurant that’s 1 hour round trip delivery so for us to make minimum wage and have our vehicle expenses covered the delivery fee plus tip should be $30. That equates to $1 per minute.
That equation doesn’t even take into consideration: waiting for a delivery, driving to the restaurant, having to find parking near the restaurant, walk to the restaurant, waiting for the food sometimes up to 30 minutes, having to find parking near the customers home, walk again sometimes one or two blocks, get buzzed in, take the elevator, wait for the customer to come to the door, receive payment and make it back to the car.
This system really preys on the less fortunate, people that have no other option and people that just don’t take into consideration all these things.
I read online people say $3 to $5 is a good tip, Is it good to make less then minimum wage risking their life driving around waiting for orders I would say no and if they or anyone else tried this job, they would surely say no to. The craziest thing is that on average the best tippers are regular people that don’t own houses or cars and live check to check. How many times I pull up to a multi million dollar house thinking ehh I might get lucky, then 0 tip…😖
Well, that’s the end of my rant. Last thing, I would just like to say to all you delivery driver’s out there, Good luck, much love, drive safe and your work is appreciated not by as many as it should be but nevertheless your appreciated.
I have been using uber eats and my friend suggested this instead after seeing some ads. In the beginning it was cool, nice deals and quick delivery. But now three times in a row I haven’t got my order properly. The first time I ordered a drink and found hair from it. Second time I ordered something but somebody else took my order, so my driver canceled it, I called a customer service representative and he was so rude and didn’t even said a sorry for the mistake they made. Third time I thought of giving it a final chance and ordered something which is showing delivered and when I called the driver he says he left it at the door, later changes the story and tells me he dropped the drink on the floor. So I guess this is time to say bye to this app, may be a dollar extra but I will use some better app to get proper service instead of this issues.
What happens when the driver gets things wrong?
What happens when the driver isn't given the tools to fix mistakes?
We're all human and we do make mistakes but what if you get a meal that is way less then the one you ordered and the restaurant won't fix it unless the driver pays; you resubmit which is INSANELY expensive after buying once already; or you just wait till they finally get to your notification of your order being wrong... which apparently takes up to 24hrs.
How does that help anyone who's hungry and doesn't have the means or money to go pick it up?
Both skip and door dash have done this to me too many times to count. They need to have a procedure plan for if orders are given out wrong.
The customer service sucks for you and skip.
My friend and I ordered food and the driver delivered it to her upstairs neighbour not us. She called him saying he missed the instructions and he yelled at her calling her the b word and when I spoke to him he made fun of me for being English. After I started speaking in French he went silent and hung up the phone. This man then drives back to the apartment and goes to the upstairs neighbour's and then comes back down and bangs on her door really hard. After we called him back he said “I know where you live now” 2 young women hearing that is scary. She called the cops. Every driver she got was unprofessional but that was the experience that had her delete the app. Door dash hire better drivers.
Have made about three orders that have not delivered due to "lack of dashers" it's garbage, and if you want to actually eat... do not get this app. they haven't delivered at least five attempted orders in the last two months, and i've only ordered (or tried to) about 6 times... they don't have enough employees, and the customer service will hang up on you because... well, they can't really fix that and they don't want to listen to you. garbage app. has failed me so many times.
horrible service. 7/10 of orders don't get delivered. i still have money taken from my account FOR those failed orders. overall horrible service, and has left me hungry many times.
I can’t even count how many orders have been cancelled or delayed indefinitely with the dasher going the wrong way or double working Uber at the same time. Doordash is probably the worst in terms of reliability and honest service and delivery times. Watch your order next time, the delivery time always gets pushed back bc their dashers are working multiple jobs and the customers are the ones who end up paying for cold or u delivered food. The best way to deal with this is not to accept their credit but to file a chargeback with your credit card company so they lose their ability to screw customers.
I ordered some beer from doordash but I never received it. The dasher never tried to call me or message me on the application. I ended up calling the dasher, he said that the he rang the door bell and no one answered so he returned the item to the store and cancelled the order. There were 12 people at home and none of us heard it. I contacted the support team but they just ended th chat abruptly after saying “we cannot do anything about it”. Uber Eats is 10x better than this app. I only used this because I am a fellow canadian but its not worth it to support them. STAY AWAY
I have cancelled my membership because I don’t order food online anymore and have only ordered thrice on the app, I didn’t use the membership at all. I asked for a refund and went through three different agents and none of them were willing to help, they ALL put me on hold to get transferred to another agent and I did not have much time and yet I waited for 35 minutes and no one showed up. This app is very unreliable and after reading other reviews about how refunds were never made for other people or were only partial, I doubt they will do anything for me.
I have tried all of the different food delivery services available in my area, and this one has consistently been the best. Obviously being a third-party-employee driven company, there will always be inconsistencies and unreliable drivers.
THIS BEING SAID;
The mapping system on this app (although still janky) is far better than the Uber Eats or Skip the Dishes system.
Drivers for some reason have seemed to be friendlier with this app, might be coincidence but hey, we’ll take the wins we can.
Overall definitely recommended over the other delivery apps.
Estimated delivery time kept increasing. Received someone else’s order who’s name wasn’t even close to mind. Contacted customer support to have them end the chat on me multiple times after sending their automated replies. Received credits soon after without notice, however I didn’t confirm this resolution. Would have preferred to have a refund onto my card so I could use with another delivery service. My friends have had multiple occurrences similar to this. We’ve never had this or any issues with Uber eats. Give them your services instead !