This was my worst travel experience ever. We arrived at the apartment building a little after 6 and it was raining heavily. We were soaking wet and felt relief when we reached the building but it didn’t last long. We tried the intercom but no one answered and there is no reception coz it is a normal resident building not a hotel. We called the number of the apartment owner and he didn’t answer. We didn’t have a Turkish number so we were using our Egyptian numbers.
After trying to contact him multiple times, we reached out to booking.com and we had the worst customer experience of our lives. In the first call, the customer service told us she will contact the owner and come back to us. She never did. We reached out again to booking.com and this time they succeeded in contacting the owner. He sent us an email with the pin code for the keylock but it didn’t work.
We called booking.com again. They tried to reach the owner again but he didn’t answer again. We went back and forth with booking.com for 2 hours till we decided to give up on the apartment as it was late, we were cold, hungry and miserable. We asked the customer support to help us book a hotel room for the night and we wanted to wait till the next day so we could pick a place for the rest of our two-week stay.
The first customer service employee sent us a room with 6.5 rating and the cleanliness was 5 and insisted on booking the two weeks. She told us to take a loot at the room and she will call us in ten minutes to know our reply. After 15 minutes, no one called so we decided to call again. It was 9 o'clock already so we were standing in the rain for around 3 hours, our clothes were wet and we just wanted to go anywhere for the night. We asked the fifth customer service employee of the night for the 3rd time to book us a room for just the night. She told us she cannot do it for us and we have to do it ourselves. We said we cannot as we don’t have internet connection. She said it is booking.com’s policy. We agreed to go search for a sim card so we can connect to the internet.
We asked in the street about a shop that we can buy a sim card from and someone directed us to a hotel. The hotel receptionist said they ran out of sim cards but they agreed to let us use their internet. We looked at the hotel booking.com’s employee sent us and we got an error that we cannot book any room inside of Turkey. We asked in the hotel if there is a room for 3 and sadly there wasn’t so we had to contact booking again.
While we were waiting for booking.com to reply to us, two people came to the apartment building and it seems like the owner booked it for someone else and they had a pin code different from the one he had given us. Why the shady behavior, I don’t know, they could’ve paid more and he is just a very indecent person but hey, there are other apartments in Turkey, I would advise you to go somewhere else.
Again, booking.com didn’t answer us and we had to call again and then the fifth employee of the night told us that he couldn’t book us a room, he cannot do it and we have to do it ourselves and booking.com will pay a difference in the room price up to 25 dollars. We were extremely disappointed by then and the employee was completely unhelpful and the 25 dollars seemed like a terrible idea for compensation. We asked him to book the room as it is getting very late and we are three women alone and we have no idea where we will spend our night. We already tried to book a room and didn’t succeed bec. We cannot book a room in Turkey from Turkey, the website itself won’t allow us.
The customer service employee insisted that he cannot do that and instead he called a hotel and made sure that there is a room free for us and we just need to confirm with them with a phone call. We called the hotel that he recommended and they told us the room is for 300 euros. The room on booking.com was 70 euros.
We spent over 50 euros on phone calls and they were less than useless.
At this point we decided to take an expensive room at one of the hotels in the area which had terrible hygiene and it was a miserable ending for such a miserable day.
I googled booking.com reviews trying to understand the terrible treatment we had and I found out that it has only a 1.2 score on trustpilot. I think it is kinda my mistake and I will never be using booking.com again. Take your money somewhere else.
If it is possible I would’ve given the apartment -10 and booking.com -100 score for the abysmal treatment we had.
It is my first time in your hotel and definitely it won’t be the last
Everything was more than perfect
The food was tasty and delicious
The Aqua was perfect and clean and suitable for all ages
The sea was wonderful
The room was so clean and big
All the staff was friendly and helpful always seeking your satisfaction
Really thank you
Booking has the worst customer service in managing to solve any issue.
There are many listing that are no more working with booking but theh are still here and when I booked they charged me without AN ACTUAL PLACE and when I CALL THE CUSTOMER SERVICE THEY TELL ME TO FIGURE IT OUT WITH THE OWNER (who actually no more exists)
Highly not recommended
Very very bad application & all of the information about the hotels is misleading & the customer service gives u a zero % help
It was amazing and there was everything ready and clean inside , the owner is so generous, i really loved the place vibe
Amazing deals and offers .easy to book and honestly trustworthy.love Booking.com
Thanks for being available to help booking our hotels
Easy to use , better offers , great support
A really very nice place enjoyed my stay💕
It is really best services evet