After making a reservation and paying for it, I contacted the host and he told me that the property was unavailable, so I contacted CS and asked for a refund. However the refunded amount was less than the amount I paid. I had to send multiple emails to try to solve this issue.
I quote from the last email:
“The mistake that the property cannot accommodate you was not an issue of Booking.com but of the property itself
We cannot offer any compensation since the error is not from our end
For the remaining amount that was debited from your card is the exchange rate or transaction fee that Booking.com has no impact on since we are an online travel agency and not a bank
We ask you to contact your bank and ask for the case since we cannot assist from our end” !!!
So this company does not take its responsibility and refers me to the host and to the bank (as they are not a bank :D) Moreover, they made me pay for their mistake.
I booked a double room for me and my husband with two kids.. they were so helpful from the very first time we reached the hotel .. the reception was very good and they upgraded us to a junior suit for free because we booked our stay from booking app and then the second day they gave us a welcome cake gift at the room
The food is tasty and the whole staff are wearing masks and sanitizers everywhere thanks albatros citadel thanks booking app
Booking is the best reliable application and website for travel and Hotels offers and accommodation.
I always use it in my domestic and international travels and they Booking Team always help me and offer support .even when I want to cancel Non-Refundable booking , they support me and help on in canceling it without any charges , I really like it .
فندق رائع جدا
الاكل تحفه والتنوع رائع
اماكن الترفيه و الفقرات ممتازه
واخيرا اهم حاجه فى الموضوع كله
هو مدى ذوق واحترام وابتسامه ال Staff بجد من اكتر الحاجات الى بسطانى فى المكان هو احترام فريق العمل كله فى الفندق شابوه لل Staff
الفندق نظيف جدا ومتبع كافة طرق الوقاية والامان بخصوص (كورونا) وموظفي الاستقبال كانوا كويسين وخاصة نرمين كانت متعاونة جدا ولطيفة
الفندق يتميز انه قريب من جميع الاماكن لانه في وسط البلد ومناسب جدا للاقامة بسبب العمل والسياحة برضه طبعا
Best hotel stay , best hospitality , great service including friendly and generous staff their many activities their aqua park and pools and marvelous beach
فندق سعره مناسب ومريح دايما بقيم فيه لانه نضيف ومريح والريسبشن استقباله جيد والاستف فيه متعاون ومبتسم بالاخص مستر محمود شخصيه فهمه شغلها كويس
App is perfect
My concern is about the Taxes
To be able to view taxes behin the room rate or plus the room rate or through the app settings.
خدمة فوق الممتاز من جميع الاستاف والعاملين المكان مريح وخدمة غرف ممتازة وكل الشكر والتقدير على حسن الضيافه من الريسبشن والتعامل الممتاز
It never failed to help me find good hotels, i trust their reviews, love app ease of use and genius offers. Keep it up