Booking.com Travel Deals | App Report, Store and Ranking Data

You wrote that I should contact your customer service...have you ever tried? Do it and then write it again! Then I don’t know how your customer service can issue an update of your app for my ipad? Do you? I am sure that your customer service doesn’t have a clue about it! Have you read it my note - review at all? Then i made a booking today and I come to the part when you press reserve and the price jump from a 100 to a 112 Eur! Yes and I send you an email on your customer service email...and get respond that this email is not monitored anymore...you become a monopolist company who doesn’t care about guests anymore...and that is more then obvious and I hope that a new company will emerge soon. They just need to have a good customer service and we will run away as hell! And it looks that people who leave the reviews here don’t understand that this part is a app review and not an experience about your stay or about breakfast in a hotel! Lowest price search doesn’t work at all on my ipad. And I am not interested to get a new version as at least for my ipad doesn’t exist and on Booking.com side is saying to update the app how can I do that? Should I write an update by myself? Things are going in strange direction...for Booking.com you are not here for us anymore... And if you read last reviews…they are not for the app at all! What is happening booking.com?

My partner booked the wrong flight date. Human error. She realised 5 minutes later and phoned Booking.com. A full refund is due if you phone within 24 hours, even if the tickets are non-refundable. However, Booking.com did not honour that and are instead shafting my partner for the full amount. She is a long-term customer of Booking.com, but we will both not now be using them again. As regards the response below from Booking.com, my partner contacted the “flight team” within 5 minutes of making her erroneous booking. Nevertheless, there is no refund and my partner has suffered the full loss. There are no customer cancellation rights whatsoever, it seems, when booking flights on Booking.com (even an erroneous booking identified 5 minutes later). For this reason, my advice is that it is not safe to book flights on Booking.com. If you book direct with an airline, on the other hand, you have 24 hours of cancellation right even if it is a non-refundable ticket. If you book with Booking.com, you have zero cancellation rights and the “flight team” are of zero assistance.

I am writing this review aimed at booking.com and NOT where I have been staying. Having separated from my fiancé and facing homelessness I booked a b&b for 8 nights via booking.com for 8 nights at £379.10 which I thought was very reasonable. Due to my circumstances I have had to rebook the same room via booking.com and each time the price has increased to the point that I am trying to book 7 nights for £547. This is not due to demand as there are 5 rooms available at this price. If you’re looking to use booking.com as a one off it is excellent and worthwhile but if you are in a dire situation and trying to put a roof over your head then this is definitely not for you. From £300+ to £500+ and the stays are getting shorter I feel totally ripped off. Did I forget to mention that I am now at genius level 2 so I should be making even more savings? What a joke. I am Not saving as I am paying MORE every time

The booking.com is only good if everything goes on plan but if you have a problem with a hotel no one helps you , I paid a lot for a hotel stay in Italy and I ended up with very dirty place and bedsheets, I complained to booking.com through their help messages but they did not do anything for me and didn’t solve the problem and the hotel got away while abusing and accusing me during my stay. in short they don’t respect you. So be very careful where you book because not all good reviews are genuine and if u have problem with a place or property they don’t do anything for you.

Booked a hotel, paid for it only to be cancelled because the room is not available. So booking.com refund the money instead of giving me the option to book somewhere else, meaning I have to wait 7 to 12 days for the refund. This isn’t how to run a business. Refund should be immediate as it was booking.cons fault not mine. I’m now out of pocket now as I have now had to book a hotel elsewhere, direct, at a better price then what booking.com offered. Very dissatisfied, and this is not the first time this has happened!!!! Be very aware when booking anything with booking.com

My partner booked the wrong flight date. Human error. She realised 5 minutes later and phoned Booking.com. A full refund is due if you phone within 24 hours, even if the tickets are non-refundable. However, Booking.com did not honour that and are instead shafting my partner for the full amount. She is a long-term customer of Booking.com, but we will both not now be using them again.