Firstly the que for the bar was ridiculous and wasn’t managed very well. The bar manager in the suit liked the sound of his own voice rather than actually organising.
Breakfast on the first morning was in the scran restaurant which is lovely.
Order for eggs was wrong and no attemp to fix the order. The lady serving just laughed. Ordered toast with the breakfast which came after we had already eaten and was stood up to leave. Complained to reception and got a full refund.
Next day breakfast was worse, on the 5th floor which looked like a conference room and was far too hot. Oh obviously bar manager was told we had complained as he very even more rude and obnoxious, 2 people were seated and served before are order was even taken, food arrived with no hash browns, only one small button mushroom cut in half and the toast was like warm bread. Also the cold drinks were brought in a child size cup!
For a hotel that looks so nice and is expensive to stay it’s massively let down by the bar and breakfast service.
I made a reservation from cupcake rooms (london)on 30.07.2020 here is my confirmation number 3680515206 and pin code 6029. When I arrived to hotel it was 6pm and There was no one in the hotel. I tried to call them more than 50 times and waited more than 2 hours but no one answer me and I decided to call booking customer service. After that customer service tried to contact with the hotel but they could not. Booking customer service asked me to cancel my reservation because they could not reach them too. Therewith my reservation cancelled by booking customer service. Eventhough they cancelled my reservation they did not give me my refund back. I am trying to get my refund. I mailed booking 2 times but they said they talked with hotel and hotel blame me and booking trusted them. once again I could say my reservation cancelled by booking customer service over the phone. But booking refuses to give my refund back. More than 10 years I used booking. Now I can not believe what situation I am in. Thanks booking.
All day on the phone with Customer Service and talking to supervisor, had to cancel my booking 2 days before start my journey, even I mentioned i am driving around Europe with family and I will need to book through Booking.com 10 nights to stay at different locations so I am giving you business, so For all of the stress and lose of money I had because of misleading information on booking.com website and wasted my time I asked for something as compensation like promotion code to get discount on other 10 booking that’s I am going to do in next few days for family of 5 , BUT all I heard was sorry we can’t do anything. As a result of that you lost it and I already started booing via Airbnb and others.
Unbelievable customer service. I recommend people to avoid Booking.com to let them know if they don’t look after their customer they will be behind from other competitors .
On arrival the reception very kindly checked us in early and was completely contactless and smooth and speedy we were also given complimentary cold bottled water on arrival, nothing was too much trouble, the staff were all very friendly and helpful. The room was extremely hot but it was 34+ degrees outside but they supplied us with 2 fans. The bed wasn’t the most comfortable but that’s my personal choice as the mattress was sprung and lumpy and I much prefer memory foam but like I say it’s personal choice but the bed linen was all very clean, fresh and ironed. Tea and coffee facility were also in the room and extras supplied when requested, bathroom was very clean, modern and fairly spacious so all in all I’d definitely stay again and also recommend and good value for money. Thank you for a comfortable stay guys
I stayed here as a solo female traveler on my first night in Italy before heading down the amalfi coast, it was quite honestly the warmest greeting and felt very well looked after. Brioche and juice on arrival and help yourself to cold water in the fridge and snacks on the table in the dining area as you wish. Bedroom was lovely, cool and clean which was a blessing as it was a hot 35 degree day! The breakfast included is made fresh by the host wife and the coffee too was absolutely delicious. What a lovely husband and wife team. I don’t speak much Italian but we got by with communication and was sad to leave such a lovely place!
Arrived at Larchview number 40. Well what can I say the home is spotless and I’m over the moon with the facilities that was available. We have a 1 year old and the toy cupboard was massive hit with her and our 6 year old. The beds were comfortable too (which is always a positive).
The area on the park where the home is based was perfect too. 4-5 minute walk to the entertainment area and it was noisy at night too. Just perfect. Would recommend to a family of 5-6. The seating area was just outside which was lovely once kids were settled in bed. Table and chairs and box of outside toys for the kids to use.
Hotel staff and bar area are great though the rooms are in need of Modernisation desperately this room we stayed in didn’t have any air con in the room which left us to open the window that back on to a Carpark and had a security window lock on the window which let a little air coming in.
The hotle in general could do with a little modernisation as it don’t reflect other village hotle I’ve stayed in over the last 18 month ( and usually with the family and business ) which I Highly recommend. but staff and bar area was really modern and bright and couldn’t fault at all
Would highly recommend to everyone! Erika and her husband went above and beyond to make it an amazing stay. They booked us taxis from their airport, gave us sightseeing tips, recommended restaurants and told us about this history of Rome. They made it really special for my mums birthday. The rooms a huge and spacious with high ceilings, clean, tidy and decorated nicely. The apartment is in the perfect location!
I would definitely stay again! X
We were going to stay in hotel art debono however that didn’t work out very well and last minute we decided to stay at omiros . Oh wow what a service bar tender Antonis was amazing pool a great temperature, easy access to the port where we visited anti paxos on a boat we hired a car from Antonys car hire also amazing and we couldn’t of done any of this if it wasn’t for the 5* manageress POPPY ! We love you poppy we want to see you again
Everything in this hotel was perfect. The room was comfortable and super clean. The view from the balcony, magnificent.
Since the hotel is newly open, we were the first visitors there but the professionalism and welcoming of the staff looked like they had been serving for years. Everything in the hotel was in its place, we would definitely come back again. This hotel made our stay a wonderful experience. Keep up the good work!!