Fabulous apartment and the free upgrade was much appreciated and special for us.
Only problem for us was that we did not pick up the upgrade message until too late.
Consequently we parked near where we stayed last time and then eventually homed in on our free upgraded apartment.
Wishing we had known this before arrival to avoid carrying heavy backs half way across the beautiful city.
And secondly we were hoping to be able to have a bath, soaking languorously in Panreumol to assist our old and creaky joints and ailments.
So whilst the upgrade was much appreciated; two bathrooms both with only showers did not quite hit the spot.
We must remember in future to specify that any free upgrades must still contain at least one baños.
As usual the people and the city itself remains one of our favorites.
I’m a bit of a fuss pot with cleanliness and first thing I noticed The staff are permanently cleaning the hotel. We felt so at ease and looked after. Anything we wanted we got. Nothing was too much trouble. We had the presidential suite and how beautiful that was. We would walk into the foyer and all staff behind the desk would stand up and bow on the end I kept saying no sit down please. They work sooooo hard. We gave them a heap of laundry as we had been travelling and wow it was back a few hours later beautiful. If I ever come back to kerala I would defo stay here again. The food was lovely
Thankyou Hotel Luminara you really made our stay in Kerala one to remember.
Love Jay & Nyree UK 🇬🇧
Arrived early around 12pm and were taken to the apartment immediately. It was spotless with plenty of towels and a couple of housecoats. The apartment is central to everything and 5 mins from the Liverpool station.
The man on reception was very polite and helpful and let us keep our apartment on for late check out at 3pm as our flight was not till 6.30 at no extra cost. So thankful because it was Sunday and nowhere open until later in the day plus we were exhausted after a late night so we were really grateful.
I would highly recommend these apartments and would return again without a doubt.
I had an amazing experience staying at this hotel. The hosts were incredibly kind and made me feel right at home. They were extremely polite and went above and beyond to make sure I had everything I needed. They even offered to drive me around to all the places I needed to go and were always available to answer any questions I had. I highly recommend this hotel to anyone looking for a comfortable and welcoming place to stay.
Absolutely rubbish, when you try to make a payment they ask for extra money and my money that has been payed is gone. Even after aLl the information was filled in and the payment went through, they asked for more money. Scams. Absolutely rubbish. Do not record at all. Didn’t even get a confirmation email. Ridiculous. I’m fuming waste of time money is pending and lost
Had a hotel booked for London on the 11th December, on the 7th I had a payment of £210 taken from my account with no warning the hotel policy was free cancellation until the day off check in. Contacted booking.com 5 times they no longer answer my calls and I am still £210 down, very poor customer service, they’re quick enough to take your money but not to return it.
Terrible customer service, DO NOT BOOK WITH THEM. Be warned if you book with Booking.com, you are only booking at a “guide price” (according to customer services). I was charged £20 more than the price I booked using Booking.com, and they hid behind the excuse that they only book at "guide prices". Ridiculous!!! Book directly with the hotel and avoid this platform!!
Thank you Booking.com for such a straight forward booking system and choices available .
I was also easily able to cancel my booking as at short notice I am now able to stay with family in Queenstown NZ.
Jucy Snooze was a great option though and at a reasonable cost as a central place to have stayed .
Always use booking. com as it’s brilliant option
The best experience I’ve had in my life , the room was amazing we got lucky to stay in the new accommodation that they have opened e recently .the food it’s outstanding morning and dinner ,
There is no words to describe the kindness and lovely staff they had . Would recommend 10/10 . We would love to back back very soon .
Thank you so much for having us .
Fairmont!!! Can I stay here forever???
My stay so far has been nothing but amazing. The customer service, the breakfast the staff!!! So many amazing people around and so helpful. The supervisor SABIR and the Roomboy HABIB are just the best, always making sure everything is in place. Thank you fairmont definitely coming back InshaAllah.