NHS doctor and I get no refund for a booking cancelled by government during Covid pandemic
I’m in doctor and work for the NHS.
I had a work conference to attend in Leeds in March 2020 so booked a hotel room nearby via Hotels.com. I made this booking before the Covid pandemic began.
The conference then was cancelled due to Covid. The Radisson Blu hotel was also shut too due to Covid.
I forgot to phone and cancel the hotel booking due to work pressure and family reasons occupying my mind. However, given alll hotels were shut at this time I don’t think I need to cancel something when the hotel (and all other hotels in the country) are closed.
I recently asked for a refund for the hotel room but Hotels.com initially told me they would phone Radisson and promised to sort out the refund and get back to me. The agent involved was Andrei Sebastien. He never got back to me and I didn’t receive the 24 hour update he promised or the refund.
So I contacted Hotels.com over a week later. Again the agent (a different one) advises she would contact Radisson and try to get me a refund.
I then got an email from Bookings.com manager Amanda saying that Radisson Blu Hotel refused to give me the refund as I didn’t cancel the booing prior to arrival.
But the hotel was closed due to Covid!!!??
Also refunds are via Hotels.com as the booking is via them. So Hotels.com should have refunded me, regardless of what the hotel said.
I even had rebooked with Radisson (same hotel) for the 28th September 2020 and paid for this assuming the Hotels.com or the Radisson Hotel would have the decency to refund me for the first booking, but no, they didn’t. I tried to cancel this booking due to the above, and go with another hotel and booking company, but guess what, Hotels.com refused to refund this either - it stated that it was a non refundable booking and that if I cancelled it I would get no refund.
I won’t be using Hotels.com ever again (or staying with Radisson) after this. Greedy company with no morals.
I do enjoy the booking.com app and I use it for all of my holiday bookings. But I’m not sure if it’s the app, or iPhone/Apple, but if I switch to another app and leave B open, it refreshes back to the home page again which is super f ing annoying being sure then you have to start again. Whilst it does manage to save your search criteria, you could be halfway through the results screen and have to start again! PLUS it removes your filters etc. Zzz so boring and longgggg. So even though your deals are your app is old school. I’d rather pay more and use an app that holds its own.
I m so so disappointed from this app and their policy for refunds and change of dates because of this pandemic this is a worlds pandemic and no one fault that they can’t make their trips and still no understanding from them , don’t have any interest of their customers only to the properties. I wrote to the property to them no respond from two months I just want to change my date ... I don’t recommend until everything officially reopens!!!
I secured booking a hotel through them with my credit card for the end of 2020 as “pay at property, no prepayment required.” The hotel just took the full amount off my card without authorisation and it took quite a while to get my money refunded. I always thought this site was safe and reliable, but the experience has left me feeling otherwise. Customer service didn’t offer me any apology for booking.com’s error. Such a pity...
This is the only app i use to book accommodation! The prices are amazingly affordable for the rooms given. The genius loyalty program is so efficient and gives you more of a discount! You also have the free cancellation and pay at property option enabling you to reserve a room at your own financing convenience. I recommend booking.com to anyone wanting a affordable and stress free service.
Liz and Paul were very welcoming. Hotel was spotless and beautifully decorated. Unfortunately due to restrictions we couldn’t access the bar or dining room but both looked very elegant.
Breakfast was good and location great, right near the sea and well positioned for exploring the gorgeous Torbay area. Would definitely visit again. Thank you
It’s a great app for booking Accommodation as I have used other sites to book Accommodation and this one is the best.
I had a hotel booked through booking.com and I booked the room non refundable but because of Covid 19 they reimbursed our money even though the hotel was still open before lockdown.
Was very great full they done this
The app is very easy to use. However, I think the rewards should be better.
I have used this app for years. Yet, I see friends/colleagues getting better deals than I do for the same hotels and same dates. I think this is unacceptable when I know I have been using it more than them. The only difference is devices.
We stayed in apartment 17 which had an amazing view, was absolutely beautiful. High standards of cleanliness. Everything you need for a home from home. Met Paul who looks after the apartment, he was friendly, helpful and I would recommend this apartment. COVID19 Safe with sanitiser and wipes.
While i have no problem with the few places i’ve stayed, i tend to use AirBNB as their search facility is better when looking for apartments...as this app gives me mostly unsuitable places.
as i say, the places i’ve stayed have been great...this is just a review of the app.