NHS doctor and I get no refund for a booking cancelled by government during Covid pandemic
I’m in doctor and work for the NHS.
I had a work conference to attend in Leeds in March 2020 so booked a hotel room nearby via Hotels.com. I made this booking before the Covid pandemic began.
The conference then was cancelled due to Covid. The Radisson Blu hotel was also shut too due to Covid.
I forgot to phone and cancel the hotel booking due to work pressure and family reasons occupying my mind. However, given alll hotels were shut at this time I don’t think I need to cancel something when the hotel (and all other hotels in the country) are closed.
I recently asked for a refund for the hotel room but Hotels.com initially told me they would phone Radisson and promised to sort out the refund and get back to me. The agent involved was Andrei Sebastien. He never got back to me and I didn’t receive the 24 hour update he promised or the refund.
So I contacted Hotels.com over a week later. Again the agent (a different one) advises she would contact Radisson and try to get me a refund.
I then got an email from Bookings.com manager Amanda saying that Radisson Blu Hotel refused to give me the refund as I didn’t cancel the booing prior to arrival.
But the hotel was closed due to Covid!!!??
Also refunds are via Hotels.com as the booking is via them. So Hotels.com should have refunded me, regardless of what the hotel said.
I even had rebooked with Radisson (same hotel) for the 28th September 2020 and paid for this assuming the Hotels.com or the Radisson Hotel would have the decency to refund me for the first booking, but no, they didn’t. I tried to cancel this booking due to the above, and go with another hotel and booking company, but guess what, Hotels.com refused to refund this either - it stated that it was a non refundable booking and that if I cancelled it I would get no refund.
I won’t be using Hotels.com ever again (or staying with Radisson) after this. Greedy company with no morals.
I do enjoy the booking.com app and I use it for all of my holiday bookings. But I’m not sure if it’s the app, or iPhone/Apple, but if I switch to another app and leave B open, it refreshes back to the home page again which is super f ing annoying being sure then you have to start again. Whilst it does manage to save your search criteria, you could be halfway through the results screen and have to start again! PLUS it removes your filters etc. Zzz so boring and longgggg. So even though your deals are your app is old school. I’d rather pay more and use an app that holds its own.
I have used Booking.com almost as many years as it’s been running! Booking.com is almost always my first stop whether planning a road trip or short break and this App only makes things even easier. Some great bargains can be found both in the UK and abroad. I have had only one ‘failed’ booking and that was down to the hotel manager and not Booking.com. So, thanks Booking.com and this App for such excellent service over the years, I can’t recommend highly enough.
I m so so disappointed from this app and their policy for refunds and change of dates because of this pandemic this is a worlds pandemic and no one fault that they can’t make their trips and still no understanding from them , don’t have any interest of their customers only to the properties. I wrote to the property to them no respond from two months I just want to change my date ... I don’t recommend until everything officially reopens!!!
They lied .
I choose the hotel because of the pools .
I called the Hotel reception before i made the reservation just to make sure all services is on and they open completely also fitness center open
They said yes.
They forgot to tell they closed 2 pools out of 3
Also no sun beds enough.
We sat with my 2 children and my mom on the grass !
Rude people at reception desk
More English would help
This is the only app i use to book accommodation! The prices are amazingly affordable for the rooms given. The genius loyalty program is so efficient and gives you more of a discount! You also have the free cancellation and pay at property option enabling you to reserve a room at your own financing convenience. I recommend booking.com to anyone wanting a affordable and stress free service.
Liz and Paul were very welcoming. Hotel was spotless and beautifully decorated. Unfortunately due to restrictions we couldn’t access the bar or dining room but both looked very elegant.
Breakfast was good and location great, right near the sea and well positioned for exploring the gorgeous Torbay area. Would definitely visit again. Thank you
It’s a great app for booking Accommodation as I have used other sites to book Accommodation and this one is the best.
I had a hotel booked through booking.com and I booked the room non refundable but because of Covid 19 they reimbursed our money even though the hotel was still open before lockdown.
Was very great full they done this
Booking.com is my first choice when booking a holiday. There is a wonderful choices of places to stay, booking is so easy, there’s loads of info about each property and the ability to make special requests. I add the booking to my phone wallet and that’s it! There is also a “genius” program so you can get discounts.
The app is very easy to use. However, I think the rewards should be better.
I have used this app for years. Yet, I see friends/colleagues getting better deals than I do for the same hotels and same dates. I think this is unacceptable when I know I have been using it more than them. The only difference is devices.