NHS doctor and I get no refund for a booking cancelled by government during Covid pandemic
I’m in doctor and work for the NHS.
I had a work conference to attend in Leeds in March 2020 so booked a hotel room nearby via Hotels.com. I made this booking before the Covid pandemic began.
The conference then was cancelled due to Covid. The Radisson Blu hotel was also shut too due to Covid.
I forgot to phone and cancel the hotel booking due to work pressure and family reasons occupying my mind. However, given alll hotels were shut at this time I don’t think I need to cancel something when the hotel (and all other hotels in the country) are closed.
I recently asked for a refund for the hotel room but Hotels.com initially told me they would phone Radisson and promised to sort out the refund and get back to me. The agent involved was Andrei Sebastien. He never got back to me and I didn’t receive the 24 hour update he promised or the refund.
So I contacted Hotels.com over a week later. Again the agent (a different one) advises she would contact Radisson and try to get me a refund.
I then got an email from Bookings.com manager Amanda saying that Radisson Blu Hotel refused to give me the refund as I didn’t cancel the booing prior to arrival.
But the hotel was closed due to Covid!!!??
Also refunds are via Hotels.com as the booking is via them. So Hotels.com should have refunded me, regardless of what the hotel said.
I even had rebooked with Radisson (same hotel) for the 28th September 2020 and paid for this assuming the Hotels.com or the Radisson Hotel would have the decency to refund me for the first booking, but no, they didn’t. I tried to cancel this booking due to the above, and go with another hotel and booking company, but guess what, Hotels.com refused to refund this either - it stated that it was a non refundable booking and that if I cancelled it I would get no refund.
I won’t be using Hotels.com ever again (or staying with Radisson) after this. Greedy company with no morals.
You can book accommodation for travel well into the future in the safe knowledge it can be cancelled before a set date free of charge. True reviews are available via past customers with a very quick score card relating to the hotels location and overall experience including the very important cleanliness. Some hotels offer discounts for immediate payment’s which are “none refundable” if this option is taken to save a few quid, don’t expect a refund if you can’t go for any reason whatsoever, including war and pandemics etc, that’s the risk you take. We have been using Booking.com for many years re travelling all over the world and have always received the accommodation we booked well in advance to the standard we expected. Biggest tip I can offer is read the revues and utilise google earth to check the area and location out prior to cementing your accommodation of choice.
I do enjoy the booking.com app and I use it for all of my holiday bookings. But I’m not sure if it’s the app, or iPhone/Apple, but if I switch to another app and leave B open, it refreshes back to the home page again which is super f ing annoying being sure then you have to start again. Whilst it does manage to save your search criteria, you could be halfway through the results screen and have to start again! PLUS it removes your filters etc. Zzz so boring and longgggg. So even though your deals are your app is old school. I’d rather pay more and use an app that holds its own.
I booked a villa through booking.com for June 26th flights have been cancelled & refunded but booking.com have refused to refund my villa cost .
I have an email from Villa Tucan as well stating they will not refund .
They are telling me to take a 25hr flight with 3 stops to get there.
We also have a disabled boy who was meant to be in respite which is closed
Shocking how many other people’s money are booking.com trying to keep.
I secured booking a hotel through them with my credit card for the end of 2020 as “pay at property, no prepayment required.” The hotel just took the full amount off my card without authorisation and it took quite a while to get my money refunded. I always thought this site was safe and reliable, but the experience has left me feeling otherwise. Customer service didn’t offer me any apology for booking.com’s error. Such a pity...
Booked this accommodation pre COVID with the Free cancellation option. Cancelled early in March but heard nothing back from them in over 2,months of trying. Unable to contact via phone or E mail. Would have accepted a credit if they had even offered to help them out etc.
Contacted Booking.com and they were also unable to contact the establishment? Excellent service from Booking.com on assisting with my refund.
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This company has not endeared itself to me and it’s behaviour during the recent crisis is lamentable. Entirely unhelpful customer service, deliberately obfuscating and delaying. I shall be cancelling my account with this company as soon as all loose ends are tied up! Encourage you to do the same - more reputable, better alternatives are out there.
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