We had the pleasure of staying with ‘Paul and Sophia’ at their wonderful B and B earlier this month. Our room was wonderful and huge with his and hers wash basins and showers, aircon, small fridge, filtered water, cable tv, (not that we spent much time in the room) large bed, sofas.
Breakfast was excellent especially the Goan omelette and aloo paratha, which came with a lovely lime pickle! All served al fresco with tea or coffee, fruit juice and I chose the very healthy muesli.
The walk to the beach was very short, but very hot underfoot so remember to wear flip flops. Local bars, restaurants and beach huts were cheap and very close by. We loved the chicken tikka kebabs at Ruffles cooked in a tandoor. Local Kingfisher beer was about IR100 per small bottle, the larger bottle got warm too quickly.
Back to Casa da Praia for a refreshing dip in the spotless pool, no need to leave a towel on the sun loungers. Our lovely hosts made us feel like members of their family and they can be very proud of the oasis they have created in Candolim.
I am furious and disappointed with the lack of help at this hard time from Booking.com and the “Apple Pousada” in Paraty Brazil.
We are suppose to fly to Brazil on April 2nd but with this National crises with corona virus we decided to listen to the government and cancel our trip to Brazil.
We have already been charged by the hotel for 8 days and it cost a lot of money.
I have no expectation to get my money back but at this time I thought they would consider accept us to extend our booking. We have no idea if we will be allowed to fly in December because of the virus so I asked to change to April as we have children at school (A level years and university), because of that we cannot go at any other time. They are not prepared to accept it and we will have to loose our money. Booking.com have not been helpful in the matter and neither the hotel. Times like this you would expect people to be understandable , I have no intention in using either of this places again and I highly do “NOT” recommend it.
Refused to refund their mistake. Stole about £2,500 of us.I booked 2 separate hotels in February. 2 totally separate transaction. The confirmations came back as January. There is no way a mistake could have happened on both. They refused to alter dates to the correct ones and would not refund without agreeing to an 80% penalty. During the dispute the blocked all our access to their app and website until after the disputed dates had passed. Then miraculously everything started working again.Hotel refused to engage as well. There are other more reliable apps. Use them.
We loved everything about EveAnna.
The room was spacious and very well equipped with a very comfortable bed. There was a fridge with chilled water, fresh milk and complimentary wine on arrival. Special biscuits too.
Continental breakfast was lovely with plenty of choice and Darren was happy to make us some boiled eggs or a sausage/bacon bun.
EveAnna is in an excellent position, 5 to 10 minutes walk into the centre.
Darren could not do enough for us and we will definitely return for another visit!
Geoff and Sue
Muy agradecidos con el dueño de este hotel pues A sido el único hotel de 7 que separamos para nuestras vacaciones por España en Abril por dos semanas que nos han ayudado y reembolsado el costó del apartamento en estos momentos de el corona virus.
El resto de los hoteles no responden a los mensajes y Booking.com tampoco ayuda en nada.
Muchas gracias por su cooperación y ayuda en estos momentos.
Definitivamente cuando podamos ir de vacaciones separaremos su propiedad sin pensarlo dos veces. A*
I had an overnight stay booking. The accommodation (like most of UK) is closed due to corona virus.
Booking.com made it clear cancellation was free, had an easy to find link to cancel, allowed me to state reason and then cancel. Confirmation of cancellation arrived almost immediately.
This compares so well with other suppliers who make it sooooo hard to find out how to cancel then the process to do it is time consuming.
Thank you Booking.com will use again.
Absolutely ridiculous service due to Virus no refund
On bookings happy to give future dates ie 90 days who in this world knows all is sorted in 90 days. I will never ever recommend you in future and hope others take note to avoid you and book elsewhere. You have my money and you don’t care I am an essential worker looking after possibly your mum / dad at home in the frontline at this time and you charge me for Not using your facilities shame on you.
So easy to use, I always book through them. Only reason it hasn’t got 5 stars is because i have to go through every hotel i like the look of to find out who has KING SIZE beds. Due to disabilities we need a kingsize bed or bigger so it takes FOREVER to wittle the hotels down!!
Love that we now get free genius upgrades to higher speck rooms. When we come out of isolation we will definitely be booking a few nights away
Honestly the worst company I’ve ever dealt with, absolute zero consideration of your health aslong as you’re paying. Offered no refund for the corona virus situation and actually wanted me to pay extra to cancel. It’s a disgrace. Should be ashamed of yourself, waited 28 minutes on a phone to get told no. An utter disgrace and I urge everyone to avoid them at all costs.
Horrible company !
I booked to go to Moscow and Siberia( Krasnoyarsk)!and to stay at the Hilton Inn. I paid up front with a none refund payment. Due to coronavirus Booking.Com managed to kindly negotiate a full refund at no cost to me. Which I’m very grateful and will always use booking.Com as a booking plate form due to its ease and clear App. Thank you for your help in this matter.
Be healthy stay safe.