There was a missing item in my order but there was no instant customer support to help out. I had to contact the restaurant myself but was informed that Uber eats refused to send someone to redeliver the missing item. Uber eats still charged me for the incomplete order even though I would have cancelled the whole thing if I knew they could only deliver half of the order to me. Customer service staff takes many hours for each response and are only asking for my understanding without offering any actual help or refund. Stay away from this app unless you don’t mind ridiculously rubbish customer service and being overcharged.
I can't even sign in to my account, then I think forget password so I reset my password and after reset password success and received email setting change with password.
I tried to sign in also fail. Worst ever app and not user friendly at all, for Uber ride and also Uber eat now I cannot sign in. What's the???
Give up now, and want to give 0 star if I can. Using neighbour or other app to continue my food delivery order. Please fix the app to more user friendly, if keep like this soon or later all user will leave Uber.
Bring you to pay by Apple Pay but not worked. Tried for half an hour and order finally placed only when credit card is added
Cannot contact or even No information to contact customer service
Estimate time of delivery shown half an hour later when order placed but it delay and delay. I can See the deliver partner moving around in the app but he said he not yet pick up the order
ETD time various too much, rubbish!!
Very bad app and service experience among the three food delivery service
I ordered on Uber eats with my credit card and when I ordered it said that I was there’s a internet server problem and didn’t order and I tried four times AND there’re four message saying my credit card paid the app 128 dollars 4 times and then I wanna try get help AND IT DOESNT EVEN HAVE A CUSTOMER SERVICE this is such a scam app not only that I already made an account and it said that I still didn’t make an account when I wanna go to the Uber eats internet
The order wasn’t placed successfully for unknown reasons and the company still charged me for the order. Me and my friends tried multiple times and the same issue exists and we were charged multiple times. There is no way to report this issue and not even a customer service hotline is set up. We preserve the rights to take any necessary legal actions against the company if they fail to refund.
Suddenly cancelled my order after I have waited for an hour and no one gonna explain to me what happened??? Keep messaging customer service but no reply?? No one gonna rescue me in hunger!!! Food Panda definitely better in the speed of answering enquires and handling errors.
Absolutely useless. After 90 minutes since I ordered, receive an email that my order could not be delivered. I waited all this long during my lunch hour so that you could tell me you could not deliver my lunch! Wanted to rate zero if there is this option!
The food was still “being prepared” over an hour after I placed the order. So I called the restaurant and they told me the food was ready over 30 mins ago but no rider has picked it up yet. This is not the first time this has happened. Avoid this app
Want to give 0 stars but it is impossible! Order keeps delaying and there is no way to contact the driver or customer service. The chatbox does not work at all! Never going to order with this app again!