Booking.com: Hotels & Travel | App Report, Store and Ranking Data

I canceled a reservation through the app under the permitted timeline with free cancellation. The reservation appear as cancelled on the app. A month later I found out through the my credit card report that I was charged the full amount of the stay by the hotel of USD 840.00!. Apparently The cancelation didn’t went through to the hotel and they charged me the full amount of four nights according to their cancellation policy. After contacting several times the customer service of booking.com they always replied that the hotel charged me according to their cancellation policy. They ignored completely that their app doesn’t work like it should. Only once they answered me they will investigate my claim but a month later after no response they answered me the same - that the hotel charged me according to the cancellation policy. I did them a video to shower them how the reservation appeared as canceled since the moment I canceled it and only when I enter to it I could see there was an error - But still appears that I will be charge $0.00 by the property. In the meantime I lost $840… don’t trust the app or booking.com customer service. It doesn’t work as it should and they don’t take responsibility as the mediators they should be with the hotel. In this case the problem was booking.com not the hotel.

אפליקציה על הפנים. גם כאשר אני יודעת שצריך להיזהר מהמחיר הסופי עדיין זה מראה מחיר אחד ובשלב האחרון משנה מחיר ואף מכפיל את המחיר (למרות שסכום הראשוני שכתוב רשום שזה כולל מיסים ועמלות). מחקתי את האפליקציה והולכת להשתמש רק בAgoda!

לאחר עשרות הזמנות מבוקינג… הזמנתי מלון שחייב אותי הפועל יותר ממה שהובטח לי בבוקינג . מנסה ליצור קשר עם שירות לקוחות בוקינג ללא הצלחה !