I have been a Prime member for about 10 years now, and I will no longer be shopping with Amazon after what happened this month.
My last 5 orders have all had major issues. One order was actually directly handed to a package thief by the carrier because the thief claimed he was me and the carrier didn’t think to check for and ID. Another was delivered in damages condition.
But yesterday and today were the final straw out of these events. Yesterday, I called because one of my packages was marked as delivered but I didn’t get it. They told me it was an incorrect update and that I would get it today. So, I lost faith with their delivery service because this was the 4th package in a row that had issues and request that they cancel my following order.
That order was $200 guitar. The rep told me that they can’t cancel it and that I just had to either accept the order or return it at my own expense because it was a 3rd party seller that Amazon didn’t communicate with.
I spent over 2 hours on the phone until one supervisor agree to directly call the seller and had them cancel it through UPS directly to cancel the order and give me a refund. Okay, fine. I shouldn’t have to argue with a business for a simple cancellation/refund when processing was still 3 days away to begin with, but fine.
Today, I received a notification that yesterday’s order had been delivered yesterday (not today as I was told) and I saw that it was delivered to the wrong home by the picture they posted. I contacted customer support and they were incredibly rude. Two reps hung up on me, and the third offered me a $10 kindle e-book gift card as an apology. I didn’t accept it for obvious reasons.
So, I am officially done. I have one more order that’s out for delivery as I type this. No matter whether I ever receive it or not (I’m not sure if I will at this point) I will not be ordering off amazon again.
Amazon, please focus on developing a genuine service strategy instead of continuing to over-developing the firehose sales strategy.
The Amazon Fresh approach to providing search results is really starting to get on my nerves. That means I'm about done.
If Fresh does not sell a requested item, the search results should indicate ' no results ' instead of the current BS approach of presenting all sorts of unrelated products with no indication on availability of the actual requested product.
I search for Dawn dishwashing detergent and get Mr. Clean sponges. This is just stupid. (Reason precludes suggesting Mr. Clean Magic Erasers in place of liquid dish soap.)
OH, there it is!! There's the Dawn product on the next page of search results.
I search for Dr. Pepper, and Fresh suggests Diet Pepsi, Coke, etc., but if I scroll down to the bottom of the results, there's Dr. Pepper.
Why does Amazon mandate an additional search within the search results in order to locate the exact match?
Are there algorithms for people that prefer to get things done instead of malingering and browsing through various unwanted, even unrelated products?
Does Amazon think I have the time to scroll or advance pages just to find what I have already asked Amazon to find?
Well, I don't, and Amazon is a real tool for placing so little value on my time and attention.
There is a sht ton of ways to improve the Fresh product search engine. Please align results in favor the requested product - place it on top of the results or indicate there is no match. You can present your other wares following the direct match or null set indication.
This setup on your screen that automatically puts a check on login screen to show password is a disservice to consumers because it gives the hackers who are waiting in the dark an opportunity get their hands on an innocent shopper and ruin his or her life for a long time. I believe firmly you should remove that option from the login screen. I always uncheck that option when ever I go to amazon website to shop because I am disciplined, but I worry about others who are not so disciplined and are in a hurry to shop. I have also noticed that after I go shopping on amazon, I get a mail stating that something is wrong with my account at amazon that I needed to go back in or my account will be locked, when I hover over the address I see that the mail is coming from Germany or some funky address, so what that tells me is that they are sitting there waiting for me to login into my amazon account, but because I “uncheck the show my password option” on the login screen, even though they can see my email address that they use to send me the email, they are unable to get their hands on my password because they cannot see it. I will appreciate if you take care of this problem and keep us all safe from these heartless hackers. Thanks Oliver
The app is buggy it could not find my account so made a new account tried to purchase a gift card only to get spammed by emails asking for verification sent them my most recent statement and a pic of my debit card covering all but the last 4 digits of the card. Get multiple emails saying that it isn’t enough. Tried buying from Walmart only to find out that my card was flagged as fraud even though I provided information and proof only to get flagged FYI this card is my only lifeline and there is a bloody pandemic going on. Chase has fraud related programs third party companies like Amazon should not have the power to block and label accounts as fraud especially when proof has been providing multiple times. TLDR Amazon messed up big time provided proof multiple times it’s my card and now my only card is flagged so I can’t spend any of my cash for an unknown amount of time. What’s more you got caught selling things on your app for exponential prices and you will answer the people and the government for your crimes.
Love Amazon, been a prime member for over 10 years. HATE the new app. As others have stated, the share button is now gone on the iPad version. Unless you use social media (which I am in the minority of people who have never) you can only share from the phone app. This may seem trivial, but seriously... who sits on the couch and searches from their phone. EVERYONE uses their tablet unless they are out and about. More annoyingly to me though is the removal of the swipe feature for product images. Tapping them never seems to work, I find myself fumbling with the edge of the screen trying to find the magic spot to see the next image. In a world where everything operates on swipe, Amazon has decided to go back to 1997 and reintroduce the click/tap to view. I have stoped online shopping at virtually every other merchant due to clunky unfriendly apps, please rethink this latest update and give us back a more friendly interface. Thanks. I will update my rating after the next app update.
I love paying for amazon prime two day shipping just to have my package pushed back by SIX DAYS even though the amazon warehouse that my package is at has been there for days already and it's only 15 MINUTES AWAY FROM MY HOUSE! I've been tracking it for days and they haven't done anything with it!! I'm not going to keep paying for an expensive amazon prime membership for "two day" shipping if this keeps happening it's been happening on every other order that I place and it's pissing me off because it's only 15 minutes away I could of drove there days ago and picked it up myself ffs. Most of the stuff I buy from amazon I need ASAP hence why I bought prime in the first place but they are usually so late that I end up canceling most of my orders. Get your sht together or I'm canceling- amazon prime is such a waste of money I don't recommend it during these times save your money
- iOS: interface is beautiful; it's clean and flows well
- iOS: I've been able to accomplish every task
- iPadOS: supports landscape
- iPadOS: user interface is a mess; I consistently experience two different UIs that behave differently and toggle back and forth (and ironically neither of these UIs look remotely like the sample images shown in the App Store)
- iPadOS: the everchanging UI mostly behaves as the desktop website within the app's frame; it's quite cumbersome on a mobile device
- iPadOS: some links and buttons do not work (ratings, share menu, etc.)
While the UI is beautiful on the iPhone, it's terrible on the iPad--and the iPad is my "go to" for shopping because of the bigger screen. With Amazon being one of the most successful companies on the planet, I'm not sure how such a subpar tablet experience is slipping through the cracks.
Amazon is essential in my life and I’m super thankful for it. But I have to say that using the app can be quite taxing! When I click on a product, all I want to know about is the product itself. But instead I’m being bombarded with other products recommendations. These recommendations can be helpful, but certainly shouldn’t come in the middle of trying to understand the product that I’m interested in. I used to live abroad and I have used some really good e-commerce apps and the good ones are obviously highly user-oriented. Recommendations come in the bottom of the page! Although Amazon offers more diversity of products but I definitely prefer shopping in Walmart app, which is less cluttered. If I can’t find it in Walmart I’ll turn to Amazon. I hope some usability and user experience study can be conducted. I would love to be part of that study and help contribute to its usability!
At first, I thought I made a mistake when picking payment methods. Then, I’ve checked the last several times I’ve ordered anything, AFTER I check out, Amazon keeps changing my method of payment and charging the amounts to different sources. First, it switched it to a different bank account which almost over drafted my account. I was able to catch it in time. Now it’s changing it to my Prime credit card. That’s ridiculous and can screw people up. What gives?! I’m now paranoid to even order anything because this keeps happening and I’m sure I’ll be held liable for it. You won’t notice the app changed it until 12-24hrs after you’ve purchased something. Not cool!
If you are from Puerto Rico and you make an order of an item sold and shipped by Amazon, it takes from 2-4 weeks to prepare that order. All of the order that I’ve made for Puerto Rico takes 2-3 weeks to prepare for shipments but when I order something to ship to florida the preparation for shipment process takes from 1-3 day.
Is not the carriers fault, UPS, USPS and Fedex ships fast and I never had a problem with them.
They need to give the same priority when preparing for shipping process for Puerto Rico and Virgin Island that are US Territories.