I have been a Prime member for about 10 years now, and I will no longer be shopping with Amazon after what happened this month.
My last 5 orders have all had major issues. One order was actually directly handed to a package thief by the carrier because the thief claimed he was me and the carrier didn’t think to check for and ID. Another was delivered in damages condition.
But yesterday and today were the final straw out of these events. Yesterday, I called because one of my packages was marked as delivered but I didn’t get it. They told me it was an incorrect update and that I would get it today. So, I lost faith with their delivery service because this was the 4th package in a row that had issues and request that they cancel my following order.
That order was $200 guitar. The rep told me that they can’t cancel it and that I just had to either accept the order or return it at my own expense because it was a 3rd party seller that Amazon didn’t communicate with.
I spent over 2 hours on the phone until one supervisor agree to directly call the seller and had them cancel it through UPS directly to cancel the order and give me a refund. Okay, fine. I shouldn’t have to argue with a business for a simple cancellation/refund when processing was still 3 days away to begin with, but fine.
Today, I received a notification that yesterday’s order had been delivered yesterday (not today as I was told) and I saw that it was delivered to the wrong home by the picture they posted. I contacted customer support and they were incredibly rude. Two reps hung up on me, and the third offered me a $10 kindle e-book gift card as an apology. I didn’t accept it for obvious reasons.
So, I am officially done. I have one more order that’s out for delivery as I type this. No matter whether I ever receive it or not (I’m not sure if I will at this point) I will not be ordering off amazon again.
Amazon, please focus on developing a genuine service strategy instead of continuing to over-developing the firehose sales strategy.
The Amazon Fresh approach to providing search results is really starting to get on my nerves. That means I'm about done.
If Fresh does not sell a requested item, the search results should indicate ' no results ' instead of the current BS approach of presenting all sorts of unrelated products with no indication on availability of the actual requested product.
I search for Dawn dishwashing detergent and get Mr. Clean sponges. This is just stupid. (Reason precludes suggesting Mr. Clean Magic Erasers in place of liquid dish soap.)
OH, there it is!! There's the Dawn product on the next page of search results.
I search for Dr. Pepper, and Fresh suggests Diet Pepsi, Coke, etc., but if I scroll down to the bottom of the results, there's Dr. Pepper.
Why does Amazon mandate an additional search within the search results in order to locate the exact match?
Are there algorithms for people that prefer to get things done instead of malingering and browsing through various unwanted, even unrelated products?
Does Amazon think I have the time to scroll or advance pages just to find what I have already asked Amazon to find?
Well, I don't, and Amazon is a real tool for placing so little value on my time and attention.
There is a sht ton of ways to improve the Fresh product search engine. Please align results in favor the requested product - place it on top of the results or indicate there is no match. You can present your other wares following the direct match or null set indication.
The app is buggy it could not find my account so made a new account tried to purchase a gift card only to get spammed by emails asking for verification sent them my most recent statement and a pic of my debit card covering all but the last 4 digits of the card. Get multiple emails saying that it isn’t enough. Tried buying from Walmart only to find out that my card was flagged as fraud even though I provided information and proof only to get flagged FYI this card is my only lifeline and there is a bloody pandemic going on. Chase has fraud related programs third party companies like Amazon should not have the power to block and label accounts as fraud especially when proof has been providing multiple times. TLDR Amazon messed up big time provided proof multiple times it’s my card and now my only card is flagged so I can’t spend any of my cash for an unknown amount of time. What’s more you got caught selling things on your app for exponential prices and you will answer the people and the government for your crimes.
Love Amazon, been a prime member for over 10 years. HATE the new app. As others have stated, the share button is now gone on the iPad version. Unless you use social media (which I am in the minority of people who have never) you can only share from the phone app. This may seem trivial, but seriously... who sits on the couch and searches from their phone. EVERYONE uses their tablet unless they are out and about. More annoyingly to me though is the removal of the swipe feature for product images. Tapping them never seems to work, I find myself fumbling with the edge of the screen trying to find the magic spot to see the next image. In a world where everything operates on swipe, Amazon has decided to go back to 1997 and reintroduce the click/tap to view. I have stoped online shopping at virtually every other merchant due to clunky unfriendly apps, please rethink this latest update and give us back a more friendly interface. Thanks. I will update my rating after the next app update.
I love paying for amazon prime two day shipping just to have my package pushed back by SIX DAYS even though the amazon warehouse that my package is at has been there for days already and it's only 15 MINUTES AWAY FROM MY HOUSE! I've been tracking it for days and they haven't done anything with it!! I'm not going to keep paying for an expensive amazon prime membership for "two day" shipping if this keeps happening it's been happening on every other order that I place and it's pissing me off because it's only 15 minutes away I could of drove there days ago and picked it up myself ffs. Most of the stuff I buy from amazon I need ASAP hence why I bought prime in the first place but they are usually so late that I end up canceling most of my orders. Get your sht together or I'm canceling- amazon prime is such a waste of money I don't recommend it during these times save your money
I love EVERYTHING about Amazon. How it gets to your house so fast, the great & trendy items, the low prices, free shipping, EVERYTHING! This is definitely 10x better than EBay, or any other shopping app! You can save things, too! I just love the possibilities you can do with this app! I just have 1 suggestion! So, you can basically only get it delivered to your house. Which, I like, if you’re feeling lazy and just want to get it there by-truck, but, I think it would be cool to add an option where you can select where you live, and when your finished shopping you go and pick it up from their house. That would have been good, but it doesn’t take away any of the greatness from Amazon! I’d totally recommend this app to everyone I know! Anyway, if there was an option to add over 5 stars. I’d definitely give it way more
Sincerely, a person who loves your app <3
I do love Amazon, but... the app has gone from good to VERY ANNOYING!!!!
ADD A "VIEW ORDER" button in the bottom nav bar!!!!
The previous version I could view and track my order right from the app start. This one opens at a STUPID LOOKING new home page (annoying) and I have to select my account, then select "your orders"... VERY ANNOYING!!!!
And overall, the previous version was far more user friendly, this one is very bad!
AMAZON... AT LEAST ADD A NAVIGATE BUTTON AT THE BOTTOM NAV BAR TO "VIEW ORDERS"!!!!
And, Amazon, if you need help with that, I am an App Developer and could add that feature/button for you in a few minutes!!!! AS WELL AS I could provide FAR MORE USER FRIENDLY feature advice to you!:)
I really used to love the look of this app !!!!!
but now after the update I hate it when searching for items you cannot change from grid to list mode anymore there’s only an option for grid mode and I hate that .
when searching through my list of things it only lets me go about 4 to 6 down the list before it starts messing up I do not like this new app update it’s really getting irritating I want the old one Back or I don’t think I can use this app anymore please fix .
And I’m not even talking about All the other things that are wrong too much to type.
Buyer beware, Amazon is just a middle man who takes no responsibility for the items they sell. Three times they messed up on my orders with no chance of getting it fixed. The story is always the same - shipment damaged, contact seller, wrong item, contact seller, shipment never shipped even though Amazon said otherwise, contact seller for refund.
Imagine if you had to deal with this at a regular store? If Walmart or Costco told you you had to contact the distributor for an exchange or refund. Complete lunacy.
i love the app but the people? everytime i order something, the amazon people always get the wrong number mixed up. i stay at an apartment and my number is #0613 but they deliver my orders at #1613 and it’s annoying!! they mc the 0 and 1 up all the time. i’m tired of having to call costumer service for them to send me my order again but for free (which is considerate) and make me wait another week for something i should’ve gotten a long time ago. PLEASE PAY ATTENTION TO THE NUMBERS AMAZON EMPLOYEES! ):