I purchased the Annual App for $29.99 after about a week or so after trying the App because I didn’t have full access to everything it had to offer. After purchasing the Annual App, I still had the same limited access that you get when you use the App for free. So, I contacted their Customer Support which by the way is the only way you can contact them. They are in the Ukraine (Red Flag!!) The first and only response, after many emails I sent there after was that I needed to give them details as to what was going on. Which I stated everything in detail when they wrote me back. So, I’m guessing it was just a standard copied email replying to mine?? Not sure?? However, at the bottom of the email it says to reply with anything further to that email. Which I did reply back, and decided to send pictures too and stated in great detail what happened and wanted to have them fix it at the time. Waited a few days for a response, which it states in their email that will contact you within 24hrs. Not the case here. In fact, I have sent multiple emails since October 2020 and have yet to hear back. I gave them the benefit of the doubt since I figured just busy or overwhelming clients. By the time I had, had enough and asked for a refund through Apple it was too late. Apple told me I had to get my refund through them. Didn’t know there was a time frame for that kind of thing? Have yet to get any responses back from Better Me. DO NOT BUY THE APP!! If you do and are not satisfied, do not go through them, go through APPLE right away! Wish I had known that sooner before I lost my money because I’m sure they will never respond back to me or refund my Money!!
I signed up for this through my work who provided us a discount. The cost was supposed to be $20 for semi annual subscription. When I checked out from the app it did not show a total and I was charged $39.99 for six month subscription +$29.99 for a sign up offer.
I did not get this email confirmation until after I looked at the app. One of the main features I wanted to use was the meal planning I like the idea of having my meals planned and a shopping list do you have everything laid out for me. It was completely useless the shopping list did not provide quantities so you would have to go through every recipe to find out how much of everything you needed add it all up to go shopping. This is way too time-consuming for some thing I’m paying for.
I contacted customer service and they were very responsive but claimed they couldn’t find my account which is understandable I use my work email for the discount and my personal email so I can put it on my personal phone. Once I provided a copy of my invoice which was obviously substantially more than I was expecting to pay and the email address my account was under, radio silence. I emailed customer service for more times with no response. I don’t want this app I don’t need this app I was misled lead and misscharged I didn’t use it and expecte a refund.
I was charged $9.95 per week, plus the “Meal plan” of $4.95 per week, when I thought it was for 30 days. The company gained about $45 in three weeks from me but is likely to lose more business because the unclear marketing and app sign-up process.
I clicked their ad in Instagram which promoted Intermittent Fasting, which attracted my attention. After signing up and using the app- the only reference to fasting was their timer- no education or help on how intermittent fasting works and what adjustments should be made on your journey .
The meal logging feature is limited. You are not likely to accurately log the components of each meal as their current database of specific foods is limited (compared to MyFitnessPal, for example)
* The workout videos are professional and helpful.
* The water consumption reporting feature is effective and helpful.
My attempted to resolve: I visited the website from a viewpoint of a visitor to check their plan prices (last checked on Jan 18, 2021) and saw the rate of $39 for six months.
This service is in no-wise worth the $9.95 per week I was charged . Now, that’s on me for not digging deep to read the very fine print. Suffice it to say I Would NOT have signed up if I knew they were going to charge me $9.95 and $4.95 per WEEK
The app works just fine. However the recipes are badly written: the ingredients are not given in the order they are used per standard recipes, you are only given quantities in metric measurements, and the instructions are not in standard English or in logical order.
Also the shopping list for the suggested meals is extremely long with no quantities given so that you could know how much of each item to buy — if you can even find them at all. Too many obscure and exotic ingredients to stock in a home pantry. I prefer a variety of simple, wholesome ingredients to their complex ingredients.
Not to mention that the exercise routines don’t finish the explanation for an exercise until the time for it has nearly expired and they don’t give a definite audio clue for the end of one exercise before going on to the next. I’ve used much better exercise videos than these.
I subscribe to this App maybe two weeks ago or less. I have been charged three times already and again I haven’t had this app a good two weeks. I try to follow the instructions to cancel my subscription but that did not work and I also try to reach out to customer service where I got an automated reply but they still didn’t work. I have not been able to get in contact with anybody and I have not been able to get a refund nor have I been able to successfully canceled the subscription. I am highly irritated and again no one still has gotten back to me. I would definitely not recommend this app for customer service is horrible and whoever is managing this product is ridiculously unprofessional!! This company doesn’t deserve one star.
I should have read the reviews first. I didn’t realize it was a subscription and was immediately unhappy with the app. Haven’t even been able to use it because every time I try to look at a recipe or a workout, it wants more money. Have requested to cancel my subscription and get no response. So meanwhile I’ve paid $9.99 twice for two weeks of supposed meal plan (get nothing” and $4.99 twice for a face yoga workout that I have yet to be able to access. I just want to not be charged anymore. This app does NOT do what it advertises. Instructions to cancel lead you to dead ends at every corner.
*update* they got back to me and canceled my subscription AND refunded me. That was very nice of them.
i tried using this app for a while but it really took a toll on my mental health. i recommend if you are trying to diet, lose weight, whatever, log what you’re normal intake is first for a couple of weeks and then slowly start tapering off to a healthy caloric intake. with this app i went from intaking 2500 calories to 1700 calories overnight. this made me feel really bad if i ever went over that 1700 i immediately thought i was a fat piece of s***, so yea...
this app has good workouts, but the cold turkey calorie counter took a toll on my mental health. I’ll probably just go to youtube for workouts anyway
Being billed per week, refund the last week too!!!
Units can’t be changed within the app.
Support doesn’t reply.
Asked for cancellation, no response in 2-3 weeks.
Never got a response on my cancellation request, despite the developer runs and replies here, generic copy paste response... despite they said I should have an email by now, nothing... how difficult is to stop stealing, anyway I reported and filed a chargeback and scam report!
Like the dev asked here, the ignored cancellation email number/digits: 753992
Hopefully you remove my subscription soon so I stop the claim with my bank.
How you set up an app for people to use but have a food library that is inadequate??? I don’t use grams!!! I can’t even scan food that is very common. I can’t find a way to make sure that my subscription is canceled and that I’m not going to be recharged. I used my iPhone to download and make my purchase and your terms of service say to go to my Apple ID subscriptions and I can manage from there. Well that is a lie because it is not there. I called Apple and it shows up nowhere!! It doesn’t show my purchase!!! It shows up in my bank account though! Please explain!
I signed up this morning and have major issues already. I keep getting an error saying there is a data breach and I need to change my password but no option to do so. Everytime I log in, it asks me to “upgrade” but I did that during my sign up and can’t access it. When I click restore my purchase, another error. Meals can’t be swapped if you don’t like the meal. During sign up, it stated full refund if unhappy. Well, there are NUMEROUS stipulations to get a refund. Incredibly frustrating and so far, dishonest company. Save your money.