They falsely promote the app as if the rideshare services are offered in my location when they are not. So it was a total waste of my time while they were able to obtain my private and personal information: my name, phone number, email address, Ames location. They REQUIRE that info to only find out they don’t offer services in my area.
I tried checking their website to see if it showed areas that they cover but it only claims a certain number of countries and cities without offering a list of which countries and cities they’re talking about. So there’s no way to verify their assertion even much less see if their services are of any value until you’ve installed the app and provided your info: name, email, phone number location!
In looking back at the reviews now, unfortunately, I got the distinct impression that the positive reviews were fake. Pretty dubious! compared to the negative reviews, which were very specific and diverse , the positive reviews carried mostly the same tone of voice with vague feedback, like “Good job,” and “keep up the good work.” I didn’t find a single positive review that indicated WHERE the services were offered that were allegedly so favorable or anything specific about WHY the reviewer liked the service. But the negative reviews were from a wide variety of people from many different countries—all with clear complaints of rude, disrespectful customer service and deceptive trade practices, like overcharging and not being responsive to requests for refunds or charge disputes.
I felt deceived already that they’re gathering this preliminary personal information and data— which they can later sell, when the whole time they didn’t even offer their service in my area.
Качество обслуживания оставляет желать лучшего. Водители вовремя не приезжают. Хоть ты заказываешь такси в час пик утром/вечером, хоть днем. Дозвониться иногда просто не возможно. Когда дозвониться можно, то водитель не в состоянии сказать через сколько он будет, потому что не знает, на какой адрес ему ехать - еще не довез людей. Зачем тогда брать заказ - не ясно. Проще воспользоваться общественным транспортом, так хоть будет понимание, через сколько ты будешь на месте. В данном случае смысл такси совершенно теряется. Потому что такси - служба быстрой индивидуальной доставки пользователя из точки А в точку Б. С Bolt это понимание не работает. Потому что кладут на своих пользователей болт. В итоге, система работает из рук вон плохо. Тех поддержка тоже в плачевном состоянии. Мало того, что найти как связаться с ними - не легко, так тебе еще и никто не отвечает.
В общем, печаль.
Our driver changed our destination without consent. When we found out we were going in the wrong direction, we insisted the driver turn around and drive us to our original destination. We had to pay for the extra trip, which was 3x more than our original cost. The worst part was that there was no confirmation in the app asking if I was ok with the destination being changed. The driver changed the destination and we were charged for it.
2 days and numerous angry messages insisting on a refund got us our money back, but now bolt charges us a little extra on our rides so they can make up for their losses. It’s disgusting. They think people are stupid and won’t notice the prices increased.
to;dr - they'll charge you for pushing their scooter for couple miles. You're better on foot then using bolt scooter.
First of all, every time I opened the app, it stopped my music playback in the background. Super annoying. Second of all, 75% of my trip was in the "low speed zone" which is bogus because there are dedicated bike lanes to be able to commute faster then on foot. In low speed mode I had to push the scooter to the service zone since it wouldn't react to the accelerator. I cannot recommend it at all.
I ordered for a ride and for 20mins the driver never moved to my pickup location,I called to find out why he wasn’t moving to my location and all he could tell me was I could order for a different ride if I wanted to.I later called to complain about my displeasure only for him to threaten me and tell me I was going to die before the next morning.I found it so funny because on order apps such drivers would be banned or blocked but Bolt doesn’t even give warnings to drivers for being rude to their passengers
Ukraine! Таксист уехал не дождавшись! Сумма была списана с карты- трубку таксист не собирался брать в дальнейшем. Следующий таксист, даже не соизволил поздороваться, а это как минимум вежливость
Bolt Scam , I don’t understand why they access my account and debit me without even request a ride yet. This happens each time i try to request a ride with my card . Refund my money scammers
Hello I’m unable to download this app on my phone. Can you take a look at the app again to delete the bugs
And the more you use the more you get discounts. Right now I have used discounts worth 3000 Naira.
Tenia un cupon de descuento de 2.8€ e igualmente me cobraron el monto total, son una estafa.