We are senior citizens who live in a low-income apartment in Irvine, Ca. We were evacuated due to fires in our community on Oct 27. I made a reservation through Booking.com for Rodeway Inn in San Clemente, Ca for Oct 27, that same day. As we arrived at the motel, we heard on the radio that our evacuation had been lifted. It was 3:15pm and my husband was told that we couldn’t cancel our reservation because we made it with Booking.com and it was not 24 hrs. before. The reservation was made 6 hrs before. We did not stay there but came home instead. If we are charged the $89 + tax, I will tell the credit card company to not pay it.
PLEASE. Remove this charge NOW.
Thank You for understanding.
Mrs. Sheila Rand
This app is a joke.
My family and I booked through this app for a 3night stay in pigeon forge at tru by Hilton and booking.com canceled our rm with tru by Hilton without notifying us which left my family and I without a reservation. We called booking.com and they said they would put us in another hotel for the same price as our other reservations. We had to down grade from a hotel to a motel and pay more for the stay at the motel. Booking.com told us to send them a copy of the receipt after the stay and they would reimburse us. After following they’re instructions, they’re now telling us they are not going to reimburse me for the extra cost!
DO NOT USE THIS APP!!!
Following my recent experience with Booking.com where they confirmed my reservation, and then two days before my travel I was contacted by the hotel to inform me that there were no rooms available,I looked for contact information for Booking.com - nothing! All references to customer service or contact information for customer service just point you back to the establishment that you have the booking with.In this case the issue was with the failure of booking.com to confirm with establishment actual availability.
The app is easy to use and can show some good deals, but if the booking experience is poor who cares how good the app?
تطبيق بوكنق جدا ممتاز
بالنسبه لفندق اسكوت رافال الرياض
صراحه اقل من المتوقع الفندق جدا عادي الاسياب م فيها موكيت وجدا مزعجه بدون موكيت والغرف كأنها غرف شقق مفروشه مو فندق خمس نجوم ولكن نظيفه التكيفف جدااا بارد حاولنا نقفله ونخفض البروده م ضبط معنا والافطار ايضا لا يليق بنفدق اربع نجوم يعني جدا جدا عادي كنت انوقع افضل من كذا بس المرافق جدا جميله في الفندق يعني المسبح تبع الرجال والاطفال جذا جميل وكبير وشرح وفيه العاب وايضا مرافق النساء جدا جميله وفيها خصوصيه عاليه وفيه نادي وجلساات وغرف تبديل ملابس وساونا وبخار ولوكرز وفيه غرفه اطفال يعني الفندق اعطيه ثلاث نجوم ونص
Booked a house for Florida for thanksgiving and once completed the transaction it states contact owner via email or by the number given. I email, get no response so I called a day later to speak to the owner who states she believes it is already rented to someone else. I only had an hour left to cancel the rental. So I did as I have read horror stories on them refunding people. Shouldn’t be able to book something if it is not available. There should be some type of checks and balances from booking.com to make sure these things don’t happen. Going to use Airbnb or Vrbo.
It’s rare but today and yesterday neither app nor mobile web version does not allowed to save the hotels to make some preferable list. Moreover, the links shared with friends don’t open the hotel or to say more correctly the proper hotels are showed but the downloading process doesn’t stop and you cannot check properties. It makes the app inconvenient to use for find some appropriate accommodation. But, like I said generally everything connecting with booking works correctly that is why it is just a signal to the team that is something wrong.
Cuando llegamos la atención de primera, el lugas como un paraíso, la comida hecha en el momento muy rica, la vista del cuarto no tiene precio, las personas se desviven por atenderte, los senderos que conducen a la playa con unas flores hermosas, las aves hay una que es del hoyer se llama Lila es un papagayo toda graciosa, en la mañana al desayuno se acercan los colibrí michos a la ves es un espectaculo. la verdad que no tengo nada malo que decir, paseo inolvidable
We reserved a room at a hotel. Arrived around 9pm to find out they had shut their doors and were not honoring reservations. You would expect a simple call with Booking customer service to get a refund (aside from how terrible it is to do that to a customer) but already been on the phone with Booking for over an hour just trying to get a simple and deserved refund. As the title notes good app but horrible horrible service if anything goes out of ordinary.
I love booking my hotel stays with booking.com. It’s easy and convenient to search and choose which property suits our travel needs. I especially enjoy the fact that since I have reached the “ Genius “ level because of my continued use of booking.com I receive additional discounts on top of the posted rates. I also love that all my info populates automatically so I don’t have to punch in my credit card info every time.
Signed, a satisfied customer
This is a great app to use to plan trips and accommodations! Most of the places we’ve stayed at through this app have been wonderful and well worth the price and just one not so much. With that in mind though, you can leave feedback in app to help other consumers as well as the app.
Booking.com gives very thorough information to help you determine which place is ideal for you and your needs.