I have needed to live in hotels for the past several months due to being displaced in California. I have always received reliable information and haven't had any issues with being charged if I ended up canceling. A few times I used other websites which resulted in multiple phone calls to sort out incorrect charges. Additionally, the price quotes for those websites have sometimes not been honored by the hotel.
Frequently I recommend your website to other travelers for consistent, straight forward, reliable and easy to use bookings.
Although I do not receive additional ‘free nights’ that are provided by the hotel memberships, I still use this app because I know I can count on it every time!
After a major Airbnb issue where they deactivated my account and cancelled 2 months of reservations, I needed to find an alternative to my travel needs. I’ve always known about Booking.com, so finally gave it a chance. Oh man, I’ve definitely been missing out. I ran into a minor issue and logged a support ticket. At first, I thought my issue wouldn’t be resolved, but they figured out how to correct my mistake. AMAZING! That’s how customer service should be.
Please continue getting more inventory and booking options. I’m a fan!
I’ve used this app 3 times within the last 6 months. Out of those 3, 2 of the hotels we booked were horrible! One didn’t have any of the amenities advertised. There was no refrigerator, microwave, iron, blow dryer, radio, or clothes rack, there wasn’t even a clock!! Not to mention the prostitutes and drug selling!! And of course booking.com well not compensate you in any way. When we asked one the of the people in charge he said, “when you go to McDonald’s the food doesn’t look like it does on the commercials!”
Booking.com offers properties that are not currently even open. The property charges you thousands at the time of booking and offers “free cancellation”.
I booked Atlantis for January 2021 and was charged $2,000 up front.
Only to find out that the property is and has been closed and after over a month has so far not refunded any money. And every time you call their computer system it is supposedly “down”.
Booking.com has so far done nothing to help resolve this issue.
Book your trip elsewhere!
I’ll be short, BEST stay in Keystone so far for us! Everything was as it said it should be at this property with the exception of the Fire Place and even that was clearly marked well that it was out of order. It was not a bother to me although I do enjoy them and hope it gets fixed as we will stay in this unit again for sure! Very accommodating to our needs and just a wonderful family time in a great location with lots of room! Outstanding!!!
We had an excellent time at the Aqua Blu. Everyone was very friendly and went out of their way to accommodate us. The people at check in were very competent and even though they had a lot of people to take care of, always did so with a smile. Mahmoud Zidan was especially nice and always greeted me by name when I would one in. The water park was excellent and kept our kids busy all week. I will definitely be staying here again when in Sharm.
Never book through second party especially booking because at the end of the day if you want to cancel booking still makes you pay the full price of the cancellation fee the hotel told me I should’ve called them myself and book through them and not booking because now they have to charge me $80 on a $95 room to cancel you better off calling the places is yourself and book that way it wouldn’t be no high cancellation fee
Booking.com makes things so simple. I have been using them for years and I can’t believe I haven’t left a review sooner. (I leave a review about everything) but honestly it provides the lowest rates for really nice hotels and allows free cancellations (couple days before reservation) and it’s an easy process. It’s the only site we use to book hotels. I would highly recommend this site when making reservations!
I really dislike the latest update. We have 6 people in our family so travel can be expensive. I loved how Booking.com always showed the total for all people for all nights vs. only showing the per night rate. It made it easy for me to make a quick decision. The latest update forces me to go through several steps to get a total. I used to only use Booking.com but now I will have to use alternative options.
Perdí literalmente toda la mañana tratando de hacer una reserva para luego llegar al hotel (days inn en Orlando fl ) y que me digan que lo que está publicado en booking no es posible, llamo a hacer el reclamo a booking y la única solución que dan es que cancele la reserva y me vaya a otro hotel, es una falta de respeto por que viajo por trabajo y no entienden que en un viaje de trabajo el tiempo vale oro.