Booking.com: Hotels & Travel | App Report, Store and Ranking Data

I have used booking.com and I thought it’s a reliable app to book my trips till My boyfriend and I booked a trip to Salt Lake city, Utah from Dec 24th to Dec 31st and at the time we were booking this trip we were able to cancel with full refun till December 23rd. We got sick with Covid a week before our trip and when I tried to cancel our trip it showed that it cannot be canceled and we will be charged the whole amount. I tried booking.com customer service and let them know about the situation and they told me I have to call the hotel and ask them to send an email to booking.com and say they are ok to cancel our trip free if charge. I called the hotel and they said they already gave verbal consent to cancel our trip and they replied to the email that it’s ok to cancel. I called booking.com again and they said they didn’t receive any email and they can’t cancel with verbal consent. We had to pay the full amount because we were sick and couldn’t go and booking.com chraged us for the whole amount. I recommend not to use booking.com at all or if really wanna use it make sure you take pictures of everything when you are makings your booking so you won’t get scammed like us. P.S: it has the worst customer service ever

I signed up for an account last night. I booked a room. I got an email about an hour later that a “bot/desktop” logged into my account. The email recommends two factor authentication. I click the link. It takes me to Safari and starts a login. Okay, I’ll play along. I cannot find how to turn two factor identification on. Nowhere. I wasted a half an hour clicking different possibilities. No help. No search function unless you are searching for a room. Horrible. And since I just set up the account last night it may have been notifying me about my search and cooking of a room. Which is why I never store a credit card on these type sites.

I get to the hotel after driving 9 hours to check in and the reservation was cancelled by the hotel due to water damage from sprinklers. I didn’t get a notice from the hotel or booking.com that my reservation had been cancelled. It was booked well in advance and the hotel sent the money back to booking 2 weeks prior to my check in date. After being on the phone with three booking.com employees for 2 hours I was finally able to get a refund. The manager of the hotel was just as frustrated as I was and even though I finally got refunded the inconvenience of this will prevent me from ever using booking.com ever again.

I called Booking .com and reserved a hotel with special accommodations. First floor wheelchair access. Went to check in and the reservation was on the 2nd floor WITH NO ELEVATOR. I was unable to access the room and had to sleep on my car . Discriminatory attitude toward a 70 year old woman , very I’ll and disabled!!!!! Booking .com has not been able to resolve my issue . The motel don’t have any rooms downstairs. I’m on the streets. They are saying that my reservation is non- refundable.

Awful service from booking, when we arrived ( 8 people), the hotel inform us that we could not check in because they were full. I contacted several times customer service and they send the link to another property that was not available either. We have to travel almost 200 kilometers to Santo Domingo City and change our full schedule for the weekend because every time I contacted customer service I had to repeat the issue to a new representative and never resolved the problem.

I loved this app. Until they would not allow me to book with the credits I earned. And the “priority customer service” perk from booking thru them is an absolute joke. I was told I was not booking correctly, I was not choosing “pay now”, everything was something I was doing wrong, absolutely no chance that booking.com could have any bugs or glitches. After this I won’t use this app. I’m sleeping in my car tonight cause they’re unable to fix their mistake.