Booking.com: Hotels & Travel | App Report, Store and Ranking Data

I have used booking.com and I thought it’s a reliable app to book my trips till My boyfriend and I booked a trip to Salt Lake city, Utah from Dec 24th to Dec 31st and at the time we were booking this trip we were able to cancel with full refun till December 23rd. We got sick with Covid a week before our trip and when I tried to cancel our trip it showed that it cannot be canceled and we will be charged the whole amount. I tried booking.com customer service and let them know about the situation and they told me I have to call the hotel and ask them to send an email to booking.com and say they are ok to cancel our trip free if charge. I called the hotel and they said they already gave verbal consent to cancel our trip and they replied to the email that it’s ok to cancel. I called booking.com again and they said they didn’t receive any email and they can’t cancel with verbal consent. We had to pay the full amount because we were sick and couldn’t go and booking.com chraged us for the whole amount. I recommend not to use booking.com at all or if really wanna use it make sure you take pictures of everything when you are makings your booking so you won’t get scammed like us. P.S: it has the worst customer service ever

The app is good, functional, but definitely uses some tactics to make you think what you’re getting is a better deal than it is. Better hope what you pay for is what you want because the Booking.com Help department is abysmal if you’re calling for anything more than the answer to a simple question. They will do everything to not have to actually work to solve your problem— transfer you to another department, tell you they’ll contact the airline/hotel/whatever, tell you to call back later, tell you they’ll email you and no matter what never follow through. From someone who has lost hours of time to their soul-sucking hold music, here’s the moral of the story: use this app to find a good deal, then go get the deal from the hotel or airline or car rental site directly. Nobody likes a third party, and if you run into issues anywhere during your travels it’ll be far easier to deal directly with the company providing your service than the clowns who work at Booking’s help department.

Booking.com was reliable 10 years ago. Now, and since 2021, most hotel info are outdated and does not not match what you may see and read in the app. Yet better, all respected and well maintained hotels have their own app or web site that gives better ratings than booking.com. In fact, you loose many features and reservation flexibility with hotel if you book through booking.com. I regret my experience with Booking.com customer service which was also very disappointing as they keep returning back the issue to me to reslove by myself without them being useful. Funny enough, they send an email asking to rate the customer service afterwards! I am not going to use the application anymore. I encourage travelers and booking seekers to find better rates directly with the hotel.

I booked a hotel that turned out to have fake reviews. When I checked in, paid for the entire stay and saw the room I realized that it’s not possible to stay there, so I had to leave to another hotel. But the hotel with the fake reviews contacted booking.com and said that I never showed up (they lied). So booking.com marked my reservation as cancelled and now I can’t leave a negative review for the hotel. This is a scam, if people can’t leave negative reviews then I can’t trust the rating on booking.com. I contacted customer support, explained the situation and their response was “we will send your message to the property”. Good job, booking, working together with the scammers. Time to delete the app.

I get to the hotel after driving 9 hours to check in and the reservation was cancelled by the hotel due to water damage from sprinklers. I didn’t get a notice from the hotel or booking.com that my reservation had been cancelled. It was booked well in advance and the hotel sent the money back to booking 2 weeks prior to my check in date. After being on the phone with three booking.com employees for 2 hours I was finally able to get a refund. The manager of the hotel was just as frustrated as I was and even though I finally got refunded the inconvenience of this will prevent me from ever using booking.com ever again.

They don't deserve a single star. Customer service is horrible & i was told i was meant to get a full refund because my original booking was changed without my consent, from multiple representatives & the claim was never submitted called 4 seperate days to resolve the issue & they transferred me more than 6 times each without a solution & my money is gone without an explanation & no one would transfer me to someone with a solution. They kept claiming to “accidentally” send me to the same department. Sending me in circles this company deserves to be reported don't waste your trust or money on this company.

I was using booking.com to get a hotel for the night and it asked for my location, clicked allow and typed in a town near us, booked a hotel for about 100$. Go to the hotel and they said I didn't have a reservation, so I looked up the hotel that I booked and it was 846 miles away from the hotel I was planning on staying at, called the hotel asked if they could cancel it, they could but couldn't refund my money, called booking and told them the mistake that was made by their website still said they couldn't refund it, glad someone got 100$ for free from me. Definitely not using this website again