I’ve used boooking several times in the past without problems, until recently. It was my birthday and wanted to celebrate with my girlfriend. I went on the Booking app to find a Jacuzzi Suite and located one in their site at a Holiday in express and Suites. Drove over a hundred miles to this hotel that I reserved And got to hotel. Checked in and went up to room only to find their was no jacuzzi in room. Called front desk and was told that they didn’t have any rooms with jacuzzis, and that I would need to talk to manager in the morning. Talked to manager at checkout and was told that They are not going to refund me at all because it’s not their fault, it’s Bookings fault and I had to call them. Called booking and they said it’s not their fault either. So I guess it’s my fault that I was lied to and lured into a hotel for something I was promised and paid for but didn’t receive.
Beware of Booking. Com as they will not stand behind anything, and don’t care a lot guest relations. Again I used them to book many times in the past and will not again and suggest for your sake you do not either.
This was our first trip to seaside, we normally go to Wildwood every summer. I was looking to stay in a motel that was clean and well maintained and the Hershey did not disappoint. We were accidentally double booked for one of our rooms but the Hershey made up for it and accommodated us for the situation and it actually worked out better! The rooms were very clean and there were plenty of clean towels. Housekeeping was fantastic and provided everything we needed every morning! We were there through Isaias and had one day without power (not the motel’s fault) but everyone there was so friendly and fun we didn’t really mind it and power was restored that night! I’m so glad we did not let the storm stop us from going! The pool is as beautiful as it looks in the pictures. One block from the boardwalk and good parking. If there was no spaces in front there was plenty in the back. Overall it was a great stay and we are definitely returning next summer... or maybe sooner!
I’ve booked with them before and decided to again, however, the second time around they said my card was declined which was silly because it worked before. I ended up calling the property as it told me to and they do accept my card. So I ended up just booking through the property itself. I tried to cancel the booking on booking.com and they were still going to charge me anyway. I called customer service and they were able to clear it up. I received the cancellation notice and hoping that I still don’t get the charge. I’m going to keep checking but the property said that one was canceled and customer service from booking.com said it was. The email sent to me was a little contradicting that it may have a charge still but they were pretty fast to clear everything up and everything seemed to work out. They do have great prices and I like them. So hopefully going forward I don’t have any more mix ups but I do recommend!
I rented a bungalow that was shown on the booking.com website. A stand alone bungalow, that was somewhat private.
What we got was a shared duplex cabin with a shared screen porch that had a 4 foot dividing screen between us and the four kids renting the other side of the cabin about a foot way. No social distancing on this porch.
The ad said a “private beach”.
There is no beach at all on the side of the shallow rocky stream they called a river.
The advertisement on booking has
NO MENTION that you have to Bring your own sheets, towels and pillows!
But you can rent some sheets for $35.00 dollars.
This was a horrible trip at property that was not even close to what was advertised on booking.com
Our beach vacation was non existent due to a hurricane which the state declared a state of emergency, beach towns flooding and lost power. Yet, booking.com nor the property would talk to each other or myself to see if we could move dates even to next month. App only directs you to contact the property and the property directs you to contact booking.com. Booking.com is not in the USA and the customer service stated they would get back to us in 24hours. Two days later during the hurricane I called again and received the same response. My mistake using booking.com and I will never use them again. Terrible way to treat a customer.
I like the convenience of booking.com. Found a decent price. However , the hotel is probably the most ghetto we’ve stayed at. The receptionist tried to overprice us on pet stay. Online it says $10 a night. Both a male and female tried to charge us $20 then $15. Once I said I’ll pull up the website stating $10 a night, they agreed. Make sure to get a receipt. Had to take pictures of the room before we stayed to ensure they don’t charge us for damages. Glitter all over the place in the room. Floor was not scrubbed. Bathroom light doesn’t work. Glitter in the bed sheets. Mold in the bathroom.
This used to be a great app for hotel booking but not anymore. They try to sell you everything - the last push notification I've got was abou taxi booking from my location. After searching for my destination and spent some time to find a cab I've got the message that "area is not covered". The WHY are you bothering me with these notifications??? I'll try to avoid booking for the next one year! I know they don't care about my opinion but avoiding them is a such a great start.
We found this as a last minute hotel and wow I am impressed !!! It is SO clean! Probably the cleanest hotel I’ve ever stayed at . It smells BRAND NEW right when you walk in and our front desk lady Jena was so nice and sweet! She helped us with everything we needed and was so much fun to chat with! Being here for an hour and we already booked for another night ! Love the rooms and vibes. We will be staying again in the future! HIGHLY recommend
I have had booking.com for a while and never had a problem but now I have had a problem! The place I chose said “no prepayment needed “, however $110.80 came out of my bank account and now booking.com is blaming the property and the property is blaming booking.com! In the mean time that was my bill money , I am on a fixed income and don’t have extra therefore now my bank account will be overdrawn!
DO NOT USE THE CROOKS!!!
I’ve been a member if booking.com for a while, but I just got the app. I absolutely love it. I accidentally switched my room and I reached out to the virtual assistant and she switched it back in two minutes. No problem and very easy. This is my favorite booking site. I always call the hotel to verify prices and it was 200 cheaper on Booking.com than that actual hotel.