Booking.com: Hotels & Travel | App Report, Store and Ranking Data

I’ve used boooking several times in the past without problems, until recently. It was my birthday and wanted to celebrate with my girlfriend. I went on the Booking app to find a Jacuzzi Suite and located one in their site at a Holiday in express and Suites. Drove over a hundred miles to this hotel that I reserved And got to hotel. Checked in and went up to room only to find their was no jacuzzi in room. Called front desk and was told that they didn’t have any rooms with jacuzzis, and that I would need to talk to manager in the morning. Talked to manager at checkout and was told that They are not going to refund me at all because it’s not their fault, it’s Bookings fault and I had to call them. Called booking and they said it’s not their fault either. So I guess it’s my fault that I was lied to and lured into a hotel for something I was promised and paid for but didn’t receive. Beware of Booking. Com as they will not stand behind anything, and don’t care a lot guest relations. Again I used them to book many times in the past and will not again and suggest for your sake you do not either.

I rented a bungalow that was shown on the booking.com website. A stand alone bungalow, that was somewhat private. What we got was a shared duplex cabin with a shared screen porch that had a 4 foot dividing screen between us and the four kids renting the other side of the cabin about a foot way. No social distancing on this porch. The ad said a “private beach”. There is no beach at all on the side of the shallow rocky stream they called a river. The advertisement on booking has NO MENTION that you have to Bring your own sheets, towels and pillows! But you can rent some sheets for $35.00 dollars. This was a horrible trip at property that was not even close to what was advertised on booking.com

Our beach vacation was non existent due to a hurricane which the state declared a state of emergency, beach towns flooding and lost power. Yet, booking.com nor the property would talk to each other or myself to see if we could move dates even to next month. App only directs you to contact the property and the property directs you to contact booking.com. Booking.com is not in the USA and the customer service stated they would get back to us in 24hours. Two days later during the hurricane I called again and received the same response. My mistake using booking.com and I will never use them again. Terrible way to treat a customer.

This used to be a great app for hotel booking but not anymore. They try to sell you everything - the last push notification I've got was abou taxi booking from my location. After searching for my destination and spent some time to find a cab I've got the message that "area is not covered". The WHY are you bothering me with these notifications??? I'll try to avoid booking for the next one year! I know they don't care about my opinion but avoiding them is a such a great start.

I have had booking.com for a while and never had a problem but now I have had a problem! The place I chose said “no prepayment needed “, however $110.80 came out of my bank account and now booking.com is blaming the property and the property is blaming booking.com! In the mean time that was my bill money , I am on a fixed income and don’t have extra therefore now my bank account will be overdrawn! DO NOT USE THE CROOKS!!!