I have had the privilege to enjoy the Booking.com team for work for a number of years now. I’ve NEVER failed to be dissatisfied by these people. They are quick to solve any issues or difficulties, you actually get a live person when your need them! They are literally my travel agents! I typically started out using the service for work as the ease in finding any type of place you are interested in is right here! Seeing the ease our human relations Dept had with them, I began using them for personal use as well. The hotel & apartment homes that are rated by their service is right on spot! The hotels have been obviously screened well as I’ve NEVER been disappointed! Even if by chance I had to cancel or reschedule a booked stay, it was handled by them with little issues. They & their recommended hotels realize that things happen in & out of the business world and often cannot be avoided. If you treat them as you would wish to be treated ie: re cancellation or reschedule a trip contacting them as soon as you become aware there could be a problem; they go above & beyond assisting you as well do the establishments they represent! I’m extremely impressed by their service and am so very happy to have had experience with them through work as I found my go to outside of work as well! This is 1 group you can trust even though based in the UK. They’ve phoned me back immediately after contacting them with any difficulties! They speak clearly and are easily understood unlike some of out of the country services, & have a great “leveling up” system or Genius, which offers variety of different discounts depending on your travel, recommendations to friends etc. All in all a class A app and service! Kudos to you all for the excellent service and wonderful work you do! Definitely will be a loyal customer!
DeAnn Maurice RN SANEC BSVM PA
This was our first trip to seaside, we normally go to Wildwood every summer. I was looking to stay in a motel that was clean and well maintained and the Hershey did not disappoint. We were accidentally double booked for one of our rooms but the Hershey made up for it and accommodated us for the situation and it actually worked out better! The rooms were very clean and there were plenty of clean towels. Housekeeping was fantastic and provided everything we needed every morning! We were there through Isaias and had one day without power (not the motel’s fault) but everyone there was so friendly and fun we didn’t really mind it and power was restored that night! I’m so glad we did not let the storm stop us from going! The pool is as beautiful as it looks in the pictures. One block from the boardwalk and good parking. If there was no spaces in front there was plenty in the back. Overall it was a great stay and we are definitely returning next summer... or maybe sooner!
I’ve booked with them before and decided to again, however, the second time around they said my card was declined which was silly because it worked before. I ended up calling the property as it told me to and they do accept my card. So I ended up just booking through the property itself. I tried to cancel the booking on booking.com and they were still going to charge me anyway. I called customer service and they were able to clear it up. I received the cancellation notice and hoping that I still don’t get the charge. I’m going to keep checking but the property said that one was canceled and customer service from booking.com said it was. The email sent to me was a little contradicting that it may have a charge still but they were pretty fast to clear everything up and everything seemed to work out. They do have great prices and I like them. So hopefully going forward I don’t have any more mix ups but I do recommend!
I rented a bungalow that was shown on the booking.com website. A stand alone bungalow, that was somewhat private.
What we got was a shared duplex cabin with a shared screen porch that had a 4 foot dividing screen between us and the four kids renting the other side of the cabin about a foot way. No social distancing on this porch.
The ad said a “private beach”.
There is no beach at all on the side of the shallow rocky stream they called a river.
The advertisement on booking has
NO MENTION that you have to Bring your own sheets, towels and pillows!
But you can rent some sheets for $35.00 dollars.
This was a horrible trip at property that was not even close to what was advertised on booking.com
Our beach vacation was non existent due to a hurricane which the state declared a state of emergency, beach towns flooding and lost power. Yet, booking.com nor the property would talk to each other or myself to see if we could move dates even to next month. App only directs you to contact the property and the property directs you to contact booking.com. Booking.com is not in the USA and the customer service stated they would get back to us in 24hours. Two days later during the hurricane I called again and received the same response. My mistake using booking.com and I will never use them again. Terrible way to treat a customer.
I like the convenience of booking.com. Found a decent price. However , the hotel is probably the most ghetto we’ve stayed at. The receptionist tried to overprice us on pet stay. Online it says $10 a night. Both a male and female tried to charge us $20 then $15. Once I said I’ll pull up the website stating $10 a night, they agreed. Make sure to get a receipt. Had to take pictures of the room before we stayed to ensure they don’t charge us for damages. Glitter all over the place in the room. Floor was not scrubbed. Bathroom light doesn’t work. Glitter in the bed sheets. Mold in the bathroom.
This used to be a great app for hotel booking but not anymore. They try to sell you everything - the last push notification I've got was abou taxi booking from my location. After searching for my destination and spent some time to find a cab I've got the message that "area is not covered". The WHY are you bothering me with these notifications??? I'll try to avoid booking for the next one year! I know they don't care about my opinion but avoiding them is a such a great start.
Love this app!! It is so easy to use, gives detailed descriptions of the properties and locations, has a map and pictures to get an accurate sense of your travel destination. Cancelation policy is extremely generous, and during this summer, when my travel plans were not secure due to COVID-19, I really appreciated that flexibility.
My credit card was charged. I’ve been trying to contact booking customer service for several days and I’ve been unable to reach a live person for a rental reservation. The automated system keeps asking for a PIN number. I didn’t receive a PIN number for my rental reservation. Very bad customer service.
I used bookings when I was going on vacation. We ended up switching locations so I cancelled the booking. When I’m on vacation the place where I had cancelled charged my card. Bookings said I never cancelled with them and so they refused to refund me. Never again will I EVER use bookings for anything.