I have needed to live in hotels for the past several months due to being displaced in California. I have always received reliable information and haven't had any issues with being charged if I ended up canceling. A few times I used other websites which resulted in multiple phone calls to sort out incorrect charges. Additionally, the price quotes for those websites have sometimes not been honored by the hotel.
Frequently I recommend your website to other travelers for consistent, straight forward, reliable and easy to use bookings.
Although I do not receive additional ‘free nights’ that are provided by the hotel memberships, I still use this app because I know I can count on it every time!
Difficult to get TP, had to request towels (only 1 towel for a room that holds 6 people—we had 3 of us). Maintenance staff person not wearing a mask greeted us and told us not to worry about wearing a mask “you are in the mountains.” He then proceeded to walk into our room without a mask to show us a door that was not working. There is a huge increase in COVID cases currently in Nevada County currently. The toilet had a pubic hair on it and there was one on the floor—had to disinfect these before use.
Needless to say our visit was a bit stressful and this was on Thanksgiving to safely see my elderly mother for an outdoor Thanksgiving! I will not be returning!
After a major Airbnb issue where they deactivated my account and cancelled 2 months of reservations, I needed to find an alternative to my travel needs. I’ve always known about Booking.com, so finally gave it a chance. Oh man, I’ve definitely been missing out. I ran into a minor issue and logged a support ticket. At first, I thought my issue wouldn’t be resolved, but they figured out how to correct my mistake. AMAZING! That’s how customer service should be.
Please continue getting more inventory and booking options. I’m a fan!
Would not allow us to get refund for flight despite being booked on United which offers COVID refunds. Rather than make an airline-specific policy, Booking.com makes a universal “we don’t rebook” policy. The immense size of Booking.con would easily allow them to make airline-specific policies, but that’s just not as profitable.
Not customer service friendly, not health friendly. How many people are going to take unsafe trips because Booning.com was laziness in not creating airline-specific policies?
I used this app twice , 1st time it showed me an option for a hotel that was supposed to be in tulum mexico , when I arrived it was an hour away.. 2nd time it took my payment for a hotel that was closed. I came to find out this after many hours of driving, it was a nightmare, long story short, I lost a whole night and a morning on my quest to fix it, next day their answer was “sorry, dispute with ur bank, we can’t compensate you for your lost” .
I’ll be short, BEST stay in Keystone so far for us! Everything was as it said it should be at this property with the exception of the Fire Place and even that was clearly marked well that it was out of order. It was not a bother to me although I do enjoy them and hope it gets fixed as we will stay in this unit again for sure! Very accommodating to our needs and just a wonderful family time in a great location with lots of room! Outstanding!!!
We had an excellent time at the Aqua Blu. Everyone was very friendly and went out of their way to accommodate us. The people at check in were very competent and even though they had a lot of people to take care of, always did so with a smile. Mahmoud Zidan was especially nice and always greeted me by name when I would one in. The water park was excellent and kept our kids busy all week. I will definitely be staying here again when in Sharm.
Never book through second party especially booking because at the end of the day if you want to cancel booking still makes you pay the full price of the cancellation fee the hotel told me I should’ve called them myself and book through them and not booking because now they have to charge me $80 on a $95 room to cancel you better off calling the places is yourself and book that way it wouldn’t be no high cancellation fee
Perdí literalmente toda la mañana tratando de hacer una reserva para luego llegar al hotel (days inn en Orlando fl ) y que me digan que lo que está publicado en booking no es posible, llamo a hacer el reclamo a booking y la única solución que dan es que cancele la reserva y me vaya a otro hotel, es una falta de respeto por que viajo por trabajo y no entienden que en un viaje de trabajo el tiempo vale oro.
Do to difficulty with the app I ended up paying for room twice. When I contacted customer service they said that they would need 24hr to process refund and that they would get back to me. They never got back to me and I still had to double pay for room. Michael J. Was the person that I spoke with at customer service. Needless to say I will no longer use Booking.com or recommend to anyone. Lesson learned.