When i was in college, i dropped out and defaulted on my student loans since I was young and stupid. this destroyed my credit and I had a hard time finding a credit card. Capital one gave me a chance with a low limit credit card. Fast forward, after 2 and a half years, they have helped build my credit from 530 to 700.
I now have 3 credit cards with them and am thinking about opening a checking account because of how amazing they are. I now have a “ventureone” card (i don’t spend too much so there’s no need for the similar “venture” card for me), a quicksilver card, and my old platinum card. I feel they trust me on my finances now and I have officially realized how loyal of a customer I want to be with them. They are the sole reason I am able to be in a financially stable position and I have nothing but gratitude for all they have offered.
Needless to say they are the best if you are looking to rebuild your credit and want to prove you are financially responsible now. I went from a $300 credit limit to $9600 limit in just 2 and a half years.
Trust me. They are a great bank, and the only bank I can truly trust with my finances. i am extremely happy with the relationship I have built with them and you will be too.
There is no management available to help. The company removed an authorized user from my account with out notice. I can’t get anyone to help me. I called customer service over the weekend. I was made to be on a call back list. They called me back during the week. I work during the week. Which is the reason I had the individual made an authorized user and the reason that I called customer service during the weekend. The problem has not be resolved. It’s not the customer service is rude. It’s that the departments to don’t communicate amongst themselves. It’s too automated. The customer service has no critical thinking skills.
The Capital One App is a game changer! This app creates a great experience and gives me the feeling of control over my finances. I really like the Loan tracker. Whenever I have a question about when my bill is due or how much the payment is, it’s right there with one click of the app. It’s nice to see the progress I made and my car loan and how I’m getting closer to the finish line! I can use the capital one app for both my car loan and credit card making it very easy to stay on top of all my bills with one app. Very happy customer with capital one.
I love how they keep ur transactions and balances up to date pretty fast !
It would b nice if it would show a running balance showing balance after each transaction n maybe even a subtotal of pending transactions that haven’t been add to ur balance yet to help u no how much u have used to help keep u from using more then u want to ! Just a thought ! Other then that I think it’s the best one out of all the ones I have including chase/Amazon, credit one and apple
I gave Capatial One five stars because they help me with my credit score all my life I’ve had no credit and they help me build my credit I have been a victim of identity theft when I lived in Honolulu Hawaii I got robbed on the beach of Waikiki and someone stole my backpack with all my credentials passport birth certificate wallet credit everything you can imagine but capital one has gave me hope my credit score has went up and I’m so thankful 💯
Capital One has great customer service. The representatives are always willing to help with any challenge or situation l have. I am working on building my credit score, the mobile app has helped tremendously. It gives me tips and options of a good match for applying for cards that will continue to build my credit. I appreciate all the help l can get. Also l appreciate the chance to rebuild my credit through Capital One.
Sometimes it will force me to do a 2 step verification Every Time. From
My usual phone and thumbprint. Then they keep making me do it and eventually stop allowing texts to send for 24 hours! I check my account a lot so being told “no you’ve used too many text message codes that we forced you to use in order to see your account” kind of bush league….
Needing text codes but can’t ask for too many.
I’m a fairly new customer of Capital One so I don’t have any complaints about the bank. The app on the other hand also isn’t terrible as a whole but it gets two stars from me just because it is absolutely HORRENDOUS for depositing checks. I have taken very clear and well lit pics of the checks I’m trying to deposit and the app still doesn’t recognize them. This is completely unacceptable
I received a Quicksilver card from Capitol One. In the letter, they congratulated me on my increased credit limit. My husband was flown by life flight to Myrtle Beach. I had replaced my Citi Card with the quicksilver, but to my dismay my limit had not been increased. If not for my Sams Club card, I would have been in a huge mess. Thanks for nothing. I put my Citi card back in my wallet.
Never ever have I felt more confident and relaxed than how I feel working with professional persons that listen to my concerns and work with me to find resolution. No anxiety just, in a word, “relaxed” knowing they understand real world problems such as the pandemic interruptions and how they might affect the workforce. I will NEVER look anywhere else for my financial needs.