Cash app is horrible!! DO NOT USE!!
I downloaded the app because I was selling a ring and the buyer used cash app. They sent me the money but I couldn’t get it till I emailed cash app a picture of the receipt saying I sent the ring, which is fine. But after I did that they said I couldn’t get the money because of a cash app money limit. They made the buyer send an extra $700!! Then made me send an extra $700 just to get my money limit higher. Even after this I still tried. He sent the money then I tried to. But cash app WOULDNT let me send it. They says to use a different cash tag. WE TRIED 7!! NOTHING!! They proceeded to tell me I needed to purchase 7 $100 amazon gift cards and send pictures of each of them. I was at work at a job site so I couldn’t do that. They had the audacity to say “Why?” I asked if I could buy an eCard amazon gift card. They says yes. So I did that hoping to end this nightmare. Nope! They said they wouldn’t take the eCard. So now IM OUT $700 AND MY BUYER IS OUT $2000. I even tried upgrading to the business account but nothing!! They took our money and told us the only way we can get it back was for me to go spend ANOTHER $700 ON AMAZON GIFT CARDS!! MY ITEM WAS ALREADY BEING MAILED, I WAS OUT $700 AND MY BUYER WAS OUT $2000!!! Finally I said screw Cash app and called fedex to get my package back and then called amazon to get my money back. CASHAPP DIDNT EVEN HAVE A PHONE NUMBER TO CALL FOR CUSTOMER SUPPORT!!! After I worked and got assurance from fedex and amazon my stuff is being transferred back THEY STILL REFUSED TO GIVE HIM HIS MONEY!! I had to YELL AT THEM JUST FOR THEM TO FINALLY SEND HIS MONEY BACK. I WILL NEVER NEVER NEVER USE CASHAPP AGAIN. Frankly 1 star is WAYYYYY too high for this joke of an app. This whole process took me almost 36 hours!!
First of all, if you haven’t used Square cash yet make sure to enter the reward coupon “CLNRGFW” on the sign up screen to get a $10 bonus after you send your first transfer over $5!!!! Enter it after it asks for your number. If you’ve already signed up you can enter the reward coupon on the profile menu if you scroll to the very bottom. The service itself exceeds the competition found in PayPal and Venmo in its ease of use. Sign up is super easy and very convincing for friends, particularly when out to dinner in San Francisco where asking the waiter to split a bill is like pulling out your teeth. I like the fact that I can send money to anyone even if they haven’t signed up with Square yet. The app is simple to use, swift and clean. There are two options for transferring money to your bank. Either instant deposit which takes a small fee, or the next day. Or you can keep the money in your account, and use the square debit card for any online purchase. You can even request a sleek looking physical debit card and use that anywhere. The app itself seems secure, especially with the touch ID integration for quick payment. This app has changed how I exchange money with friends or even new acquaintances!! I’ve even started using it to pay rent directly to my landlord. Welcome to the new modern era. Square cash is now my go to for quick payment transfers to friends and family. Overall you should definitely give it a try, especially with the $10 bonus it gives you!!!!
If you use Cash App you are 100% going to need to keep up with every bit of your account information, such as account numbers and the like.
If you connect Cash App to Shopify to receive your payouts from your store and lose access to your account number you CAN NOT remove the Cash App account from your account if you have lost access to it due to not having the phone number or email it is linked to which you can also lose access to easily due to a forgotten password, getting a new number, etc., etc.
Cash App seemingly has nothing in the way of even protecting its customers in an event like this because they are afraid everyone is a fraud that would be contacting their support and will not hand over any account information or sensitive information whatsoever. Shopify says “create a new account” to fix the issue but what happens to the customers who have made purchases who you can not receive the funds from? Are you supposed to shell out more $$$ from your pocket to complete the transaction when your money that is legally yours is sitting in a cash app account that you can not access?
The whole system is backwards and I don’t advise anyone to do any serious banking or invest any serious $$$ with anything that is not a local bank.
This whole app is a scam they are letting Apple charge my cash app through the cash app card that was never activated. How can you charge a card that was sent in the mail and never activated??? How is this card able to show up declined on my activity page??? They won’t let me close my account even though I have emailed 3 times...This coronavirus got the lines all tied up I guess because I can’t seem to ever get through to a person....They are taking out info and using it some how I asked these people to cancel so it won’t cause further problems with my bank and they pretty much said I have to talk to the Apple merchants...why would I have to talk to Apple merchants to close an account I have with CASHAPP??? I didn’t need Apple to spend the cashapp account...This app is a scam and I hope you all get sued because I am not the only person having trouble with my cashapp!!!I wouldn’t recommend anyone to use this horrible app with its horrible customer service!
I told my mom about this app she only had it for three months and the card she had on the app hackers took near 2,000 dollars out her account. Then he bank told her to contact cash app and it’s no one you can talk to they have no fraud department they don’t have chat QnA where someone can speak with you right away. They only have email and they get back in 48hrs. This happen Aug 8 and my mom is just getting her money back. Cash app did nothing but tell us to consult are bank on fraud transactions. I will never use this app again the whole experience was horrible. My mom is a senior and isn’t to savoy with Apps so I had to reply and write out emails and I took pictures of the un authorized transactions and team member seen them and mind you each time I replied to an email from cash app they wouldn’t get back until another 48hrs. Bottom line cash app did nothing!!!! Never will use it again Venmo is better they have chat messages and get back directly
This app is terrible. First they allow people to claim a payment was fraudulent(when it wasn’t) and take payments back, so I’ve had money taken back from them. Which already makes me question the security of this app. Then when I actually want to send a payment, but they feel it’s suspicious, they are going to cancel the payment. Instead of just doing extra security verification during the payment(like other apps do), which now puts an extra charge on my bank account. I now have to wait for this refund to get the money back so I can then try to send it to who I need to send it to. I reach out to customer service and they do nothing. Simply state oh we thought it was suspicious so we canceled your payment, you’ll get the money back in a couple of days. Like everyone just works on their time and convenience? Even though it’s my money. Ridiculous.
I have made two separate accounts. They deactivated my first account without any warning. They wouldn’t let me send money “for my own protection” when It was only 20$ and it just kept getting refunded. So then I reached out and got no useful information. Then, I got their debit card because I thought that would help but the next day after I authorized it, it disappeared from my app and my account was suddenly permanently deactivated. So I made a new account. Tried sending money to my friend and they kept failing it “for my own protection”. They won’t let me add money to the account or let me receive money. They won’t let me put money into bitcoin either. I am finally done. Deleting the app. Would not recommend. Just use Venmo. Have never had a problem with them. ❤️ good luck cashapp and hope you get your life together
I am the second person I know of who’s cash app account was compromised and had money taken from their account without authorization. I contacted both companies who were given my account information as payment. One immediately refunded my money, the other is all done online. I contacted cash app to refund and report the card stolen. They are saying there is a 45 day review period. So hey, knowing that times are tight with Covid, if you can afford to have your money stolen for 45 days then get cash app. If you can’t afford to lose the money, stay away from cash app. If I could give zero stars I would. I also encourage others to post their negative experiences to show this isn’t a one-off. This happens to many people. Get zelle, chime, Venmo, anything but cash app.
Got a cash app card went to the ATM at my local bank went to pull out $800 in the ATM how to mess up tried to contact cash app cash app never got a hold of me never did anything to help me at all called my bank said cash app Hass to contact them horrible just horrible customer service will never use again if I ever get my 800 back out I will never use cash app their support team is horrible horrible app trash go with the competitor I’m gonna contact my lawyer to see if they can do anything about this app is horrible garbage I’ve never went through so much difficulty in my money being safe they claim to be a good trusting app oh I wouldn’t believe a word that they say absolutely horrible they give you a free five bum dollars nobody wants
I am a freelancer and use tons of payment platforms like Venmo, Zelle, PayPal, etc. I have never had such an awful experience with those as I am having with CashApp. A client sent me funds and when I try to deposit them it just says there was an error. It doesn’t say why or how to fix it. So I contacted support via email because that’s the ONLY option. There’s no chat or phone support, it’s literally just robots and automated responses. No one has been able to help me or explain anything. They send the same generic response over and over and over again that basically says we can’t help you, we don’t know what’s wrong. I will never use CashApp again and will be sure to tell all my clients the same.