I had $2300.00 in my cash app and all of a sudden it seems like all of these people that I don’t even know just started attacking my account back to back trying different amounts to get out of this account. Now I am going to say this has never happen to me before so now why all of a sudden. I never received a request for the cash, it was all UNAUTHORIZED and left me with .26 cent. I am FURIOUS. It was Easter and I was trying to celebrate my son birthday, I was not in the mood at all this all happened early in the day so it threw my whole day off course. Meanwhile trying to contact Cash app through the support team but NON SUPPORT TEAM they have was ALSO HORRIBLE. First I was told that some one would get back with me by email with in the next few hours. Then I was told that this investigation might take up to 10 days. Only for them to email me back to say from the looks of it, it looks like these transactions were authorized. I am so disappointed and disheartening right now. If they investigated the would have seen all of these transactions that were on the same day and around the same time. Now I can’t even close the account. It’s like I have no control. How can some one just take your funds and it was never authorized. I believe it’s the CASH APP TEAM.
This is soooo sad. I WOULD NOT RECOMMEND ANYONE TO USE CASH APP FOR ANYTHING. CASH APP = THEY ARE THE SCAMMERS AND THE CROOKS THAT TOOK $2300.00 FROM ME JUST A COUPLE OF DAYS AGO AND STILL TRYING TO FIGURE OUT HOW TO GET MY MONEY BACK.
I don’t know who you’ve hired to handle your customer service email department but that is absolutely horrible. I’ve sent all the requested paperwork to change my legal name, I waited for it to update on my account and nothing has happened. Then, I was told I’d be mailed a new debit card. Then, I was told I had to buy a debit card. The account is still in the wrong name. I keep getting told to send the paperwork and now I’m being told some of the paperwork is missing, but that I have to send the same documents.
I’ve asked what paperwork is missing and no one is answering me. I’ve had about 25 different people reply to me. No one is reading prior emails, they all tell me something different with zero knowledge of previous emails or answers to my questions on what was emailed prior because they don’t read what has already been discussed or what was sent.
Now, they are just puking out generic email replies requesting the documents and not even signing their names. Whoever you outsource this branch of customer service to is a joke. Venmo has never giving me this level of grief. I don’t recommend this app for anything if you ever need help with it. Customer service is utterly useless.
At first I wasn’t familiar with cash app until I started hearing about it. So I gave it a try by downloading it after reading a few reviews. The first few times I used it by transferring money to my mom’s account was easy, quick and successful until the fourth time I tried transferring a big amount of money which was $400. It didn’t get through even though me and her talked to the support line for “help”. They say stuff to make it sound believable as if they actually care about helping people when they don’t. No matter how much both of us talked to the “support team”, my mom NEVER got the $400 I sent her. They kept saying it was sent and then yet my mom STILL NEVER SAW the money in her bank account. Cash app even charges people for something THEY CANT FIX right away. So it’s like they charge people FOR THEIR MISTAKES, THEIR FAULTS. We reported cash app TO THE ATTORNEY GENERAL since it’s been 2 weeks from the day I tried transferring money to my mom. 2 whole weeks and my mom still never saw the $400 in her account. Cash app IS TERRIBLE. They cheat people out of their money!!!!
Someone tried paying me $850 and when it didn’t go through cashapp had them pay an extra $200 to make it a business account . When they paid the extra $200 I still didn’t receive my money ! And the person that sent it to me had it deducted from their bank account , I don’t know where that money is now . When I tried contacting cashapp or a spam with a cashapp logo that seemed legit , they told me to get a $100 eBay gift card and give them the info so that I can receive the money . That’s bull**** ! I didn’t do that because it’s obviously a scam and they threatened to give all my info to law enforcement for fraud ?! Like what !!?? Cashapp needs a legitimate hotline or something my goodness ! I really don’t think cashapp square would be threatening me and if so that’s very dumb because it should have just been deposited into my account , and I still have received nothing ! Very unbelievable.
Cash app is great for sending cash to and from family and friends. It’s also great for online purchases and touches options so you’re not using your actual bank info. But when there’s a problem, its really, REALLY BAD! Emailing customer service and waiting 1-2 days for a response is horrible. And even then, the responses are often just “oh, well”, without any real explanation or guidelines. I’ve had charges denied simply because “sometimes they do that”. I had a rental car charge reversed without any communication from them. After arguing for months with the rental car company that this was paid, they finally said the charges were reversed from my bank as if I had disputed it. Customer service said “sometimes we do that”. The reversal was done a month after the charge and there was no transaction or communication to explain what had happened. I never use cash app for anything over $50.
Honestly, stick with Paypal or Venmo. This app is completely and utterly useless when it comes to its support team. I’ve called and emailed numerous times to change my CASH pin but I would only get emails from different people within their support team to help and they state the same useless information. They won’t help at all. They also only email once a day so don’t expect to hear back from them anytime soon. I’ve given screenshots about my issue and they disregard it completely, giving me information that I already know or don’t need. Would rate this 0 if possible.
Update: I contacted the cash app support on twitter and called their support line. No help because they still recommended me to email their support team. Even after explaining how emailing them wasn’t working, they still recommended the same solution. My rate is still the same. Developer’s review back wasn’t helpful.
I’ve had this app for over a year now and I’ve never had any problems until I got sent money to help me out during the pandemic and because I do not have a bank account it says I need to check my identity. And to remind you I’ve never had an issue getting sent money through the app..I have done everything I can to confirm my identity such as providing Social Security number, picture of my face next to my ID, and my card number. I have not been able to use my cash app to pay bills or to spend money on necessities in over 3 months. I’ve tried to contact cash app support via email numerous times as they don’t have a number which is completely absurd. The response I’ve gotten each time was they would look into it and the problem should be resolved. I don’t know why this is suddenly an issue but please help fix it!!!
So I’m a beginner investor and. I have been investing for over two months. I really like in here that you can buy stocks within fractional shares. I don’t know you anyone knows this but I like that you can also put a buy or sell order at a certain price point of that stock. This has helped me invest much easier.
My only suggestion is within the tab of the stocks that’s says shares owned, share price, company symbol, and company value, I want to know my average stock price that I have purchased the stock at. So like if I purchased a $10 stock and it dipped like to $6, I want to know the average stock price of the stock that I have bought it in.
Overall, it’s a really easy app for beginner investors and if you don’t have a lot of money, you can do fractional shares.
I’ve been having cash app for years no problem just recently it’s a kitten let me do anything I want to pay anyone anytime anywhere instantly well it does not work for months I’ve been dealing with this problem my family noticed it to they’re having the same issue constantly having issues that they can’t use the card they can’t pay anybody people can’t send them money they cannot send them money I even turned around and cancel my old account and create a new one and still have the same problems and when you contact them they tell you this is a new security feature what Adesa new security features and how come you can’t send money to your whole family members I came some money to my own self and filled every time they need to be shut down
I had to certify my identity and after sending the requested information I was prompted with “verification can take up to 72 hours”. After a week of waiting I used the support tab and talked to a support member and they asked for my email so they could reach me there to better assist. I gave them my email and another week later still no email from support. I tried contacting support via the app again and was given the same message “can you give us your email so we can better assist the issue” guess what? A whole week has passed no contact no resolution. I have over 1200 dollars stuck on my account now.