Chick-fil-A | App Report, Store and Ranking Data

Was at a nearby store and decided to order chick fil a through the app in order to pickup on my way out of the shopping center and avoid the drive through line. Placed my order in the app and then closed out while I was headed to parking lot pick up spots. When I opened the app back up, the “my order” section was a blank white screen. Which therefore would not allow me to check in for my order, or even know if my order had been placed. After turning off my phone, deleting and re-downloading the app, it still was not working. I decided to try and replace my order, but when doing that am told that I cannot edit my order and that I need to “check in” or “cancel” the order. I am now unable to check in and unable to place a new order. I even tried at a different location. I ended up leaving disappointed and frustrated without any food to show for it. I will likely stop using the app and therefore go to Chick Fil A a lot less because I no longer have the apps convenience.

Really excited to use the mobile order feature during this time but come to find out the dont actually prepare your food when you order! Its basically a “fill in” feature so that when you actually get there you click order and not have to fill in the info then. They wait until you get there then you must click “im here” thats when they begin. So on top of the time in between when you order and getting there you also have to wait however long it takes for them to make the food once you arrive. This is a terrible feature that really needs to be looked at, i was on my way to work (15minutes early) then come to find out this is how it works so I was late to work and had to wait 30 minutes to get my food (20 minutes while there). Oh and I had to call for them to bring it out. This is not an attack on them being slow, that is not what Im saying, this is focused on the app and how its entirely misleading and leads to longer wait times than just drive thru.

Downloaded this app as a suggestion from one the employees at the location I visit frequently. I know remember why I never bothered in the first place. This app never remembers favored other frequent location. It can never search location nearest you half the time the employees never have a working machine to scan for your points and don’t bother to ask. Food is never ready even when ordered via app in fact I have noticed since COVID19 the entire customer service culture had fallen with Chick-fil-A all together in multiple cities and locations. They are now like any other chicken place nothing special at all. Long wait lines no condiments online app and ordering doesn’t work. Staff members are rude and do bare minimum smh

I’ve never had any problems with the Chik-fil-a App until recent updates and good luck getting in touch with customer service. When I tried to redeem points they didn’t show up and so I tried again and it redeemed points for the same item twice. I wasn’t able to get in touch with customer service through the app. When I did get in touch with them they told me it was nothing they could do about it. I also never received a birthday reward and they said it would be added to my account, but it never was. My birthday was March 1st. Then there was another update and it wiped everything off of my account. My rewards, past orders and past rewards have vanished and now I have a 0 point balance. Soooo frustrating!

I add a giftcard to my account. Cool, gonna go get lunch. I get there and it just said i had no money in my account with the QR code. Great, had to spend the last money in my account on chick fil a, definitely would not have picked up food if I knew that. Now, whenever I try to log receipts where I didn’t use points, it says I’m not logged into my account? Even though I was clearly logged into the app... then when I press sign in with google, google says it’s not a secure sign in? Dudes. Get it together. The downfall of chick fil a is how complicated y’all always make things in attempt to streamline it.

Whenever I order through the app my order is never processed correctly. And this most recent time my order disappeared from their computer system completely after telling me they were bringing my order to the curb. And the extras never get processed correctly, I select one sauce and then my receipt says I ordered a completely different sauce, so I know it’s not the people in the building who are messing up my order. By all accounts they’re doing it right! Just the app is not showing what I actually ordered. This has happened every time I use the app since it came out.

The “prepare order” button doesn’t appear until you enter a space number. But, if your lot is packed, like ours, and there are no space numbers to enter, then you’re prompted to park somewhere in the lot and wait with your flashers on. What they don’t tell you is that you’ll be sitting there like an idiot because your order won’t be prepared until you click through to enter a space number and see/click “prepare order,” and ultimately, your order will be canceled—all while sitting in the lot with your flashers on. Very frustrating and a waste of time and money.

I recently moved closer to the location on Union ave. I love chic fila. This is the second time I’ve ordered strips and they are over cooked, hard not eatable. The first time I let it go, now I would like for management, or owner to know that it’s not acceptable for me to pay My money and the food is not cooked properly. Yes, you didn’t force me to eat at there. I was assured that the food was enjoyable across the globe. I will never return to that location. I never had a problem with the location on Bartlett, Tn. Regards, Bridgett Mack

I don’t like that app now requires that one specify the make of ones vehicle. At the very least, it’s unnecessary, being that they also use numbered stalls now when doing curbside pick up. Also, I would like to see a feature in the app where I can review my order. More often than not recently my order arrives to me Incomplete or inaccurate. So, there needs to be a way to communicate that, being that in person/in store communications currently aren’t available.