I called a store saying we were going to be there 3 minutes after they close and they said if we order before 10pm they would be on the lookout and have it ready. I downloaded the app, created an account and placed the order. When I got there they told me that they had no more food and had could not serve us. They said they cleared my order cause they did not see it.
You can clearly see an order if you cancel it. Very disappointed in chick fil a. We have been driving all day and have passed by several other places that we could have stopped at and now we don’t have dinner.
This is one of the best apps. It’s great that you can gift items to others. The only thing(s) that I would like to request is to be able to share/transfer points between account, or even better to be able to share a pool of points with others. For example, my wife and I each have the app with separate accounts, working separately towards the silver/red status and gaining points. It would be great to be able to, as a family, work towards the silver/red levels together, or at least be able to transfer points to each other as needed. Thanks. Love the app and food.
App is somewhat useless. Per the North Point Village Reston VA manager, the app does NOT place an order. You must wait to tell them you are there and then they will start to make your order. Other than the orderer process being faster once you get to a person, it does nothing to expedite getting you food. If in a rush or trying to get breakfast before the time cut off, don’t bother. With Covid, drive thru lines are horrifically slow (especially this location). In a rush, go somewhere else the values your time and the purpose of ordering in advance.
I’m not sure how the developers thought about the in store pick up function. I thought the whole point of having an app for in store pick up, is so that the customers can ORDER AHEAD. However, this app needs the customers to arrive in the store, tap the phone, then the order is place and started. The customer still have to wait in store. Furthermore, no one else can pick up the order besides the ordering person ( unless you give this person the phone, and password). This is the most inconvenient in store pick up function i ever encountered.
The food is great, the people are great, the service is great but the app “not so great”. I would be redundant if I listed the issues with the app. CFA please read all the comments about the difficulty in trying to claim “Rewards”. Claiming rewards is a really difficult task. I have to get the “CFA team member” to help me almost every time. It should not be that difficult to select a “reward”.
CFA, please read the “Review Comments” regarding the App! I want to give you a 100% rating but until the app issues are resolved I can’t.
Love the food! Love how fast it is when you order on the app and can automatically drive there knowing that they have your order....
Only problem I have is the rewards. I get points after ordering, but the next time I use the rewards, you’d think that you would get the entree you picked for free, but when you get there and they give you the receipt, it’s charged onto your card. It’s happened to me all the time and then I hold up the line cause they have to change it up for me.
Other than that, ordering on the app is super easy!
I’ve always been a fan of chick fil a. They seem to always have things figured out. The food is delicious, the service is great, overall it’s just a good experience. One thing that they certainly got right is there rewards program / mobile app they have available for customers. It makes it super easy to order online and I love the rewards!! Sometimes they’ll even drop me some freebies every once in a while! :-) Defiantly worth getting the app and saving up points to be used for rewards!! I love you @chickfila
I always love technology and I think this up bro bringing a lot of people expectations to the top but there is also a lot of people relying on time like me for example I was trying to order my food through the app because of my work I only have half hour so I said maybe if I order it when I get there it’ll be ready but I found myself that when I got there Easter when the day started my food and that’s something that is not going to help me or others that rely on time as well just a thought thank you very much
The app is intuitive, easy to use and convenient. You can select favorites for future orders or you can select menu items from past orders. An can order can be placed quickly, picked up (drive thru or curbside) and back home in minutes. All with just a few taps. And all with no contact. Chick fil a strives for excellence in their restaurants and they have done that with their app. In this day and time when things are so stressful it’s a relief to be able to pick up something good for supper with such ease.
Place your order. Drive to the store. Check in... only at that point do they start to prepare your meal.
Chick Fil A is well known as the industry standard in drive through efficiency. You are better off going through the drive through than using this app since they don’t work on it until you arrive.
Just misses the entire point of ordering ahead. I can go to basically any other restaurant and order ahead and my food will be waiting for me.
Procedural misstep that could be easily rectified.