You have a great product, and now you are publicly traded.
YOU NEED ACTUAL LIVE CUSTOMER SUPPORT!!!
Here’s the deal... I wanted to start investing in crypto, and had initiated transaction confirmation. Coinbase sent verification deposits, but when I tried to verify, I was initially informed that I has the wrong routing code. Since this was the same number Coinbase accessed earlier, I thought the mistake was on Coinbase.
Several abortive attempts later, my account was frozen for at leas 7 days. I inquired about this to Coinbase’s support. Three days later I was told there was nothing to be done about the waiting period, but I should “feel free to pay with a different account”. Four days later I tried again, got the same message that my routing code was wrong. Got another response from Coinbase the next day, informing me that my bank started sending error messages to Coinbase. I got ahold of my bank; turns out that the routing code for the bank had changed ( my local bank was recently acquired by another institution), all this despite Coinbase having successfully sent the verification amounts to the old routing number. Tried the new routing number, and was informed AGAIN that my account was locked and that I need to wait a week to try again!! I have since made another inquiry about when my account will be accessible. Mind you I opened this account on April 28, and have yet to make a deposit!!!
As I’ve moved on to another Crypto exchange, I also dumped my COIN stock. Seems like this could’ve been handled by someone sitting behind a keyboard in real time dealing with this for me. Shady customer service like this becomes a red flag for potential customers and investors. Right now with the crypto market exploding, I would think Coinbase could Ill afford to alienate all the new money itching for a place to spend it. My problem should still not be unresolved at this point; I wouldn’t tolerate this treatment from ANY entity attempting to separate me from my money for goods and services!!
Perhaps I represent the kind of unwashed plebe that your business model can just as soon do without. I’m guessing that there are many others like me that are simply just going to go elsewhere.
Good luck with your revenue grab. Hope you learn something before it craters.
To get your $10 bonus, enter "Kubonus Coinbase" in Google before signing up. This is an official promotion for new users of Coinbase.
I love everything about Coinbase and what it stands for.. However, you all are making it hard for me.. To compete against Robinhood, Cashapp, Tdameritrade, and soon to be Fidelity; please find a way to get rid of these fees to buy into the market.. Maybe keep the selling or converting fees.. But, we need more people in the market and the fees are not helping.. Please go public soon.. Merge with Square or buy them if possible.. Or, merge with Facebook as that would allow Basebook to be an industry leader in crypto and p2p transfers and transactions... Most important, I Bcurrently use yahoo finance to manage and see my average cost and gains or losses for all my different crypto investments.. I would love if Coinbase would incorporate my average cost per coin.. Also, add in my daily and total gains and losses.. I should not have to use a third party site to manage investments that I purchased on your site.. Lastly, please add custom alerts for all of the crypto’s offered on the platform... We only have the ability right now to set custom alerts for three assets and again I have to use a third party site for the others.. I would love for Coinbase to be my source for everything crypto...
I’m new to using Coinbase and I came here to check out the hype. I’ve been learning and trading Crypto’s for about a month now. However, I’m not a dummy. Worst exchange hands down. Easy to use, but these people are dirty. First off the UI analysis of the prices of the actual market is at least 8 minutes off what Coinbase display. Market is $150.17, Coinbase display it as $144.28. If the market is at $150.17 they want credit your wallet the money. If the market goes to $154.10 Coinbase will only display $147.88 and credit your wallet for that amount when the market is really at $154.10. When and if it goes down they instantly take out cents on the dollar fast, but want credit you the money if the market is gaining. I also witness how the Robb you by charging fees on the buy of a coin and the sale of a coin. $1.99 here, $1.49 there, buy back in $2.99 there, sale again $1.99 there. Rip off. Then on top of that, if you ever just watch your wallet fluctuate before it even goes down in value I’ve noticed my money just being taken first then taken again once they reflect what the market so called did. Please please please please don’t get the B.S!!!!! Not this or the Pro version!! Find another exchange!!!! They will rob you here.
I have the utmost admiration and respect for this companies ability to be so diverse, over coming the fast paced transactions and fluctuations that come along with the crypto communities. With each and every blockchain clearly listed with its counter chain, all the way to integrating newer and more exciting crypto coins/tokens/alts in an ever expanding market. Who knows what is in store for users in the future!? It seems that “the sky is not the limit” with Coinbase’s brightly lit platform! This is an exciting time for crypto lovers and new comers to the crypto market! Coinbase has definitively helped in aiding both on there way to market stability and control over an ever changing “blockchain” ether we have all got to partake in before it is to late!! Much love for everything this company stands for and is built to sustain!!!!
This is by far the easiest app to use to start investing in crypto. I’ve tried the others and some of them I can’t even get started they are so complicated. This app lets you simply transfer money to your account using one of several methods and buy what you want quickly. I use the transfer via PayPal which is extremely easy and fast. It also has an easy to read display and a not confusing or complicated like the other apps.
One recommendation for the developer would be to not start off asking for info when I first download and open the app. Let me see the app and features first to feel comfortable with it, then let’s talk about my personal details. I understand they are required by law to invest, but having to hand them out before I even know I want to use your app made me feel uncomfortable and not wanting to proceed.
I keep getting this ad on my phone so I thought I would try it. I started the registration process and got to the part where I put my phone number in and was sent a verification code. I copied and pasted the code in just as I have always done on anything else requiring a verification code. Something flashed up saying “Oops, there is a problem” or something similar to that. I tried it again and received the same response. I backed up and put my phone number in again, got another verification code and still received the same response. No matter what I do the app is not accepting the verification code that I am given, that I copy and paste each time. Therefore I cannot move forward with the app. I would like to use this app but will have to go with a different one if this problem cannot be fixed. Thank you
Added a second bank account to use when making purchases but when I go to purchase the second account does not show up. Missed out on buying at the lower price. Help section is terrible. I linked my first bank account and made a purchase immediately. Linked a second bank account account the same way, same bank, different day, and it doesn’t show up when I try to make a purchase. I got all the confirmations from coinbase and bank saying that I’m linked up and coinbase shows the account but not as an option while trying to buy. Terrible interface,
Coinbase has very limited cryptos to buy and shows numerous ones that you can’t even buy. Also charges a fee every time to convert coins and move money. Tried transferring my coins out of coinbase and into KuCoin and now I’m waiting 3 days because of protection reasons and I’m stuck not being able to move my coins and watching my portfolio value decrease because coinbase keeps these coins in the abyss while they wait 3 days to see if you have a problem with the transaction I get the security but cmon there has to be a better way
I recently sent Litecoin to my Bitcoin wallet on the coinbase app and have received zero help from support. $550 may not be a lot to some but it’s a fair amount to me. Reddit has been helpful but I need the full address to my wallet and don’t have my passphrases. It’s just sitting there and coin base can’t/won’t help give me the information so I can go about and try to recover it myself. Do yourself a favor and use a different wallet than coin base if possible.
I used coin base and it said download coin base wallet . Once I did it requires you to pay a mining fee in Etherem to convert crypto or send it. Now it’s stuck because I been trying to send it back to coin base from coin base wallet and they charge a high fee in etherem and some times it says more of a fee then what I have in crypto I’m trying to convert or send. For months I’ve sent emails to coin base and no response. So my money has been in limbo