Coinbase allowed my acct to be compromised by allowing someone to change my 2 factor authentication without authentication!!!
It took 4 months to resolve and I had to send my dna sample, blood type, a million documents, my authentication etc. to get my account back and for them to refund my money
I am now trying to use the service again to add money to a fast rising crypto to discover they are currently holding my account hostage. It hasn’t been fully restored for unlimited use. I can’t add it remove any funds.
I have created multiple tickets to have the account released and get no response till several weeks later an email saying that we hope your issue is resolved if not please open another ticket. This ticket is now closed and can not be reopened.
This is my literally 14th time doing this spanning back to May of 2021 - It is now January of 2022 and I still don’t have access to my funds - I can not remove or add anything to my coinbase.
There is no longer anyone to speak with. Everything is automated and very unhelpful and frustratingly repetitious.
I currently trade on other apps and am waiting for coinbase to unrestricted me
Please do not invest your money into this app. There is literally zero customer service and hackers have learned to hack your phone, SIM card, Coinbase account, and email account. A hacker drained my account and Coinbase can do nothing about it. I spent 30 days emailing my case # and finally get a email saying that they can do nothing with hacked accounts. They talk about their fraud team! I don’t even think they have a fraud team. If you decide to invest in cryptocurrency, please do not download one of these simple apps. Find some sort of professional broker. It’s a different world today and hackers can hack into anything they want to and Coinbase has no insurance or reimbursement policy. If your account gets hacked, then they send you a message saying that you didn’t secure your account good enough. PLEASE DO NOT PUT YOUR MONEY INTO THESE HORRIBLE APPS.
I’m in the process of moving all my crypto off Coinbase. There’s so many good and better platforms out there. You are not trapped only to Coinbase. Switch, or find another one. I’m not here to endorse any other platform. But, anytime I try to transfer coins to an external wallet, there’s some kind of issue, or verification, or delay. The worst part of the platform, is, when bitcoin is on its way up, or on a steady pace down, the site completely crashes. It happens every single time. So, you miss the chance to buy every dip, and you can never sell when it is rising! I don’t think there’s a worse platform to use than Coinbase. I’ve never been more disappointed. Anytime I’ve tried to do anything, there is always an issue. FYI, the fees are absurd also. Don’t waste your time, take a look around. There are plenty of others. IMO!!!
Coinbase is currently holding $6000 dollars from me they will not return.
Sadly Apple , this company I downloaded the app from is in on it also.
They condone the app that’s why I say this.
For days my money will not be released back to me. Called many times and my account is locked. They demand I upload my identity to restore my account to have access to my own money. I have a full documentation on the issue with multiple recordings. All the agents are like robots with no real answers. When asked for a supervisor, I’m told they can’t give me that information.
Coinbase is part of a world wide terrorist organization for “cryptocurrency”.
People be aware. They are coming for your money for the one world “monetary” order.
It’s time , Christ is near !!!!!!
I have used this app in the past to buy and hold crypto currencies and sell. However, I recently tried to use the app to transfer purchased crypto currencies to Coinbase Wallet (Another Coinbase Product). You would think it wouldn’t take too long to move from one Coinbase product to the other, however, I am being told that a purchase will take 8 business days and 10 total days to settle. For reference, it takes 2 business days for a check (Old paper money document) to clear. I have reached out to Coinbase customer support and by no surprise they have been no help and absent when trying to reach. Some applications I suggest in replace of Coinbase and Coinbase wallet are Crypto.com and MetaMask. These applications have timeliness in mind.
This app is terrible. Almost impossible to find a record of transactions. Linking to bank account failed two times then said it worked then failed and required additional cash payments to make up for it. You deposit money and it says Completed! but then there’s no ok button to move on. You have to close the app and restart. Must upload photo id. Ok. Done. Success! but again no button to move on. So Restart. Please upload photo id again. Come on. Just really super buggy and crappy. Not having any of these issues with Gemini. Probably going to move my funds out of here and delete.
I joined the app because of the $10 bonus someone told me about, but it is a scam. In order to receive the money I had to receive about $8 and fees and leave your money in the app long enough for it to lose value. If you want to invest in crypto you should use Robinhood which is free and if you want to send your friends money you should use Venmo which is free. There is no reason to have all these fees. Tbh I think that most of these 5 star reviews are fake done by bots or something because this app isn’t that good.
I was working with Coinbase customer service today he was very very helpful I was able to get him into my account and all that. Now I got a login and it’s telling me to update my app it sends me to the Apple Store where there’s no update, and I cannot login to my Coinbase because of your system issues. I’ve been trying all day and it used to be a five star until I used toStart having tons of issues with no customer service help previously. It also makes you verify your account many times more than you should.
I deposited an ACH payment and it left my bank account. Then they put a TWENTY ONE day hold on the funds…. After taking the money. They have zero explanations, I explained I’ve had hundreds of ACH payments out of my bank and I don’t know of any financial services that take 21 days for an ACH payment clear. They had zero explanations.
Do Not Use Bank account to add funds. They will hold your money without a valid explanation. “Security reasons” with zero explanation is not good enough.
Horrible Customer service don’t try to buy and sell cause not only are the fees are insane !!!! But takes 5 days or more hit the point you can sell and then when you do sell guess what another fee the. You have to wait 3-4 days to get it in you’re bank for free or guess what again pay another fee to instant transfer!!!!! And you call and they put you on hold for bourse to guess what hang up on you ! PLEASE PLEASE DONT MAKE THE SAME MISTAKE!!! Crypto.com or patron , are better