And I used to make great money using my own car and gas, providing people with the LUXURY service of getting their restaurant food delivered right to their doorsteps! Then doordash, grub hub, and even Uber eats came to town. My local job went under thanks to them about a year ago. A lot of us decided to sign up for door dash... wow. This company is INSANELY greedy. Coming from working for a nice local company that made sure we were treated fairly, and who also had really nice dispatchers who would order the food and send the order to one of the drivers, I can honestly say door dash is disgusting. They can afford to pay us SO much more it’s not even funny. It’s actually literally nauseating. They have had NUMEROUS lawsuits filed against them as well, just look at their Wikipedia page and you can see quite a few of them. This is exactly why companies like this shouldn’t be allowed to run operations everywhere and force honest local businesses to have to shut down. Greedy, rude, horrible customer service, and even during a global pandemic, all they want to do is make sure they keep making money and not pay the drivers who actually do all the work.
I also want to mention to anyone who says tipping is not mandatory... this job is literally based around the assumption customers tip. The company does not pay anywhere near a livable wage, it literally assumes you’re making tips. And guess what? When we get a lot of no tips, at best we aren’t making any money, and at worst we are actually wasting money in gas as well as wear and tear on our own vehicles. In a perfect world (or just not in America) the company would be paying a livable wage so the customers wouldn’t be expected to tip in the first place. It’s okay to expect a decent living wage people, don’t let these big rich businesses tell you otherwise! They sure as heck aren’t struggling for money, or losing any sleep letting others make it for them!
I am writing this on behalf of my brother who did doordash for two days and had so many complications one of which involved him having to pay out of pocket for a customers order and was not reimbursed like the customer support rep told him he would be. He was told to send an email of a picture copy of the receipt from the restaurant where the incident occurred and when sending it was told that all information on the receipt did not match the customers order nor the restaurant I’m which the customer ordered from. There was CLEAR proof that the customer did order from that restaurant but her order did not go through on the restaurants side nor did the actual payment therefore my brother called customer support and spoke to a guy who told him to take care of the customer and he would be reimbursed. The customer support rep also spoke to the employee helping my brother about what was going on and the employees name is on the receipt as well. Doordash then emailed my brother stating they would still not reimburse him because none of the information on the receipt matched the customers order and that the restaurant the customer ordered from is not even a part of doordash company which in fact it is when you look it up on the app. They completely disregarded the whole email my brother sent and never replied to anything that was said and still stated the same thing over again. They didn’t even care that my brother had proof of his call, of the customers order on the app, or the employee who spoke to the company rep. My brother was cheated and scammed out of $23.27 on his SECOND day of doordash. This app is total crap and the company is a complete scam. Definitely do not recommend to anybody!
I've been working with DoorDash since 2018 and while I appreciate the opportunity for extra money, there are quite a few places for growth.
To start off, the base pay from DoorDash should be way higher than $3. We should be able to make a decent profit off of the base pay alone just by factoring in how many people refuse to tip. Also, for additional orders we should get a full pay amount and not just an extra $2. Me having to go pick up two different orders (even if it is from the same restaurant) and only get $2 for the second order is ridiculous. Often times one order is 5 mins away from the restaurant and the other customer is a good 15 mins away from the first customer. How is $2 decent compensation for all of those trips?
The promo part of the app is glitchy because it will send a push notification that promos are available then if you go in the app right after either there are no promos to be found or they're all taken already but still being offered in the app.
I have other feedback as well but I'll finish off with the push notifications issue. I get a solid 10 push notifications per day from the Dasher app telling me to dash. It's busy, I get it but don't harass me while I'm working my full time job, or watching my son, or relaxing for once. There should be a 2-3 notification limit at MOST for dashers. I shouldn't be bombarded with alerts all day and I shouldn't have to turn them off just to get some peace.
I normally never write reviews but I have to write one for this situation. I’ve been driving for doordash for about 2 weeks now and it’s been going descent. However, I wanted to update my email and phone number because the old number I’ve signed up with I no longer have access to (I signed up to be a dasher about a year ago but never used it that’s why all my old info was still attached). Now I tried contacting support to explain to them I no longer had access to my old email and phone number which means I can’t update the new info because I can’t go inside my old email to verify. After 5 days of communicating with support, someone at support decided to update my email for me. Now the new email he set up doesn’t work and now neither does my old email. I’m completely signed out and can’t back in. I tried contacting support multiple times and they all say the same thing “I’m going to escalate this situation and you should hear back from someone shortly” I haven’t been able to sign into my app for 4 days now. This is terrible service! I wouldn’t recommend door dash to anybody!!!
Like 90% of the people who have wrote a comment, the tipping is a huge issue. I don’t like to reject orders but you have to realize time is money. Asking me to take 30-40 minutes to pickup/drive/deliver food and get no tip with small base is crazy. The cost of living is not easy in NYC and you’re not even making minimum wage half the time. When you factor in the cost of gas and car depreciation, you might only come out with a small fraction of profit. Good forbid you get a ticket, you day/week could be at a loss.
My suggestion would to not allow “no tip” or create more promotions where door dash is giving atleast $3 per delivery on top of base.
If you’re looking at making this as a full time job, look at alternatives. This is only good if you have nothing else going for you. I’m fortunate enough that this is really just a side hustle and not my only source of income. I applaud those who are putting in full time hours and wish every safe driving.
Now it’s so saturated and low on orders that it’s almost worthless, especially when you get orders that have no tip. It’s also more often than not that orders are not ready “on time”, and I’ve even had times where I arrived at the merchant before they even got the order. Something is very wrong with their system. Also, I live in a mountainous area, and it’s common for a customer to be located in an area where I get no signal. Every time this happens I have to drive back to where I have signal and spend 10-15 minutes chatting with support so they can call the customer and confirm it was delivered so they can then finally mark it as such. The GPS still works even without signal. The app should have a system built in that can log my delivery as completed and then send that info along automatically when it regains connection. Such a huge waste of my time.
there are times where I have clicked on “directions” and it opens my apple map, but sometimes the address will be wrong by a few numbers up/down (usually duplexes/townhouses) on apple map. just something for new drivers to double check. maybe give a warning or so to double check that
also for like one day, i was required to take photos of people who requested their deliveries to be left at the door, through the app (instead of usually texting them) and submit it through there but 3/4ths of the time, the customer actually meets me outside. and when i was forced to take a picture in the app, it would take minutes to submit, to complete delivery, therefor wasting my time on missed delivery offers.
edit: earnings tab now takes longer to load after updating
I’ve worked for doordash more than a year my only job they fired me from drive orders like 9 months ago for background which was old from my childhood and besides that doordash sends me a million 2-4$ orders it just overworking the dashers at most we never get good customer service we are our own boss but doordash makes big decisions on our behalf doordash was nice till they lowered pay and on top of that we have to call for extra pay when it should be given when the restaurant is slow making the dasher late door dash has a lot of ups and downs feel like there’s nothing independent at all doordash made it harder for us dashers too dasher doesn’t even make since the pay is the same
I had a couple deliveries recently where I’ve driven 7+ miles to drop off an expensive order only to find the customer didn’t tip. I’m glad I at least got the DoorDash base pay (which was 5% of the order last night). The lack of tip on an $80 order is outright insulting. Can tipping be more transparent on our end so we can decide to take the order or not? Or is it an option, when declining an order, to say that the pay isn’t worth the drive? I’d also like to know what the tip is before finishing a delivery so I can review the customer as a weak tipper or not a tipper. I feel that’s important information to help the next Dasher in deciding to take an order from the same person.
I’m a dasher and the app constantly fails 100% when calling a customer “says this number cannot be used anymore” then sometimes it will call a random person who is not even in order.Horrible freezes all the time and give wrong address I’m using new iPhone 11 Pro Max so don’t dare say it’s my phone ur app makes our job harder as a dasher.Money for distance is a hit and miss sometimes I’ve mad over 28-$36 in a hour for 2 orders but the app makes the job harder.OMG AND DELIVERING TO APTS IS HORRIBLE IT SHOULD BE MANDATORY TIP OR EXTRA PAY AS APT DELIVERY IS THE WORST AND HARDEST DOORDASH PAY ATTENTION TO YOUR DASHERS BEFORE U GO DIFUCNT