I ordered some drinks on doordash and specified in my instructions that I would like to have them left at my door and to not call me as I have severe social anxiety and we are in a pandemic at the moment so I want to take precautions. This door dasher ( Raj I think the name was?) waits outside my home for 20 minutes before calling me multiple times - I did not pick up. This dasher then texted my phone number with excuses that there was no parking and to come outside. First and foremost there was parking, I could see it from my window that there was 2 available parking spots it was just a matter of parallel parking so I’m assuming this dasher was just a lazy brute and didn’t read my instructions. I informed them that there was and no I would not be stepping outside as the insistence and the multiple calls were making me incredibly uncomfortable. And they then had the audacity to state that I would be paying for their ticket if they got one? I have a drivers license and I’m well aware you’re more then able to put on emergency lights lock the car drop off the items and get back to the car and that is not illegal nor does it warrant a ticket. So I was very confused as to why Raj(?) was having such a problem with that. And I voiced as much over text to which 15 minutes later of waiting I decided to inform them I feltunsafe as they insistently called me and would be reporting them. To which 5 minutes later they canceled my order and sped away as soon as I got on the phone with customer service. The lady over the phone was super understanding and supportive and got me the money transferred back to the doordash account, however even she could not contact this Raj(?) Dasher and would be informing higher authority on this. However I no longer feel safe in my own home and will not be using doordash ever again. The insistence of leaving my home and the persistence with which this dasher insisted was not normal. They had a white sports (?) car I’m not sure what model I’m not a car person but be aware of this dasher Raj(?) they are not to be trusted and made me feel incredibly unsafe!! Despite the credits being refunded it may be not the wisest decision on my part but I will no longer be using doordash.
I don’t know where to start. I hate this app. For something that should be simple and very fun to use, you’re left disappointed every single time. The last 2 times I have ordered something on here, it has gone terrible. The first time, I got my food (sort of) as it was basically destroyed and reduced to a pile of random squished up food. And now this time, I wait almost 2 hours for my order to show up and it has never come. Both times all I’ve been offered, is a door dash credit compensation. Seeing as how I can barely even use the app, you can imagine a door dash credit isn’t exactly what I want. So upset with the way that I’ve been treated, they took my money and expect me to believe it’s okay how I’ve been treated by both them and the stores that I’ve ordered from. I’ve never even made a review for anything on here before, so you better know that I’m upset about this...
I ordered food while at work the delivery driver called I asked them to bring to the lobby of the office I work in only to have him tell me he couldn’t bring the food inside because he isn’t allowed I assured him it would be fine to just drop food in the lobby. He said ok only to txt me a picture of my food sitting outside. It’s multiple people that work here and I never even got my food someone else picked it up because the delivery driver didn’t want to walk a few extra steps to the lobby. I let him know I didn’t get the food, he proceeded to describe the person who picked up the food, told me I was a liar and that I was just trying to get free food. Also he let me know that I didn’t tip on my card so I guess that’s why he didn’t bring my order to the lobby. FYI I always tip cash. Doors ash is usually good but this was the worst delivery experience ever!
I’ve used DoorDash for awhile and never had problems until recently. The app allows you to order food even if there are not dashers in your area at the time. The order will just keep pushing back time and never stops until you contact customer service. The amount of times my dasher “breaks down” when I order $100+ worth of food from a nice restaurant as I watch them drive right to their house on the app because it doesn’t stop tracking them until the customer service representative cancels the order. Today alone both of my orders estimated 1 hour and took a few closer to two. You have to pay a tip prior to delivery, unlike other competitors, which isn’t a big deal until you tip big and get bad service repeatedly. I’ve stopped paying for DashPass and plan to switch back to Postmates or UberEats as the low quality of service seems to be the normal now.
do not use them. they might be cheaper than ubereats but ubereats isn’t as incompetent. i had a guy sit in one place for 20 min (while messaging me telling me he was confused and lost) and eventually was forced to just cancel my order. i received no refund for that. i took another chance on them a few weeks later? the delivery driver took the long way around, arrived with the wrong order (the order was cold btw & seal was broken on the bag) and was so rude when i asked what the heck was going on. contacted customer service for a refund or something (my order cost almost $20) - they very graciously offered me a whole $1.52 credit to my next order like honestly?? how sweet and generous of them.
STAY AWAY FROM THIS APP. they’re unprofessional and a huge waste of money. i’m beyond frustrated.
Hi, not only was I customer of DoorDash, but I used to service DoorDash customers as a "Dasher". I will no longer be doing any for of business with DoorDash because Everytime I make a purchase on DoorDash and decline the DashPass offer it just adds it to my bill anyways. Then because I am a broke college student I see it decline on my Wells Fargo once again even though I have never accepted the use of DashPass. Pretty big middle finger to customers; and as much as I would like to remove my last payment method from my account, DoorDash does not allow me to revoke my own credit card from their system.
If DoorDash sees this please remove my ApplePay from my account and stop forcing DashPass on customers even when they decline the DashPass subscription offer.
The overall experience from ordering to delivery can vary based on many factors.
Certain times of days restaurants are more busy, and it’s not like the same staff members are going to be working their every single day.
Then theirs the drivers, for the most part are excellent but some get a little too ambitious maybe? Collecting multiple orders and delivering them all at once is inconvenient to the one placing the order as if you watch the gps tracker they can end up being stuck at a drive through longer than anticipated.
Had one driver who quite frankly his vehicle shouldn’t have been on the road by the sound of his breaks.
Still with all that said at least 90% of the time the service works as intended.
Received stipend through work during virtual meetings and when I attempted to use....
All (tried 3) restaurants were apparently “closed” during lunch.I called restaurant to ensure that they were indeed open and was told there must not be any drivers. I attempted to do pickup for dinner at other restaurants (tried 3) and they were also “closed”. Called door dash customer service (call dropped twice) and was told “ I must be one of the unfortunate customers that is experiencing a computer glitch that can’t be fixed” and that I was unable to order.... What a complete and utter waste of time. If I could give negative stars I would.
I hurt my back and couldn’t get out of bed so I ordered DoorDash for dinner. I waited over an hour while the app said the restaurant was still preparing my order when actually there weren’t any drivers available which the app didn’t tell me was an issue before I ordered. When I tried to cancel it it said it couldn’t issue a refund because the store had prepared my order but I still never got a driver. I had to contact customer support just to get my order refunded which will still take 5-7 business days to get. Deleting this app and never using it again and telling everyone I know to never use it.
On this app, drivers can be rude without feeling the fear of not getting paid for their order. One rude argument is too many to use this app. If you are not able to issue a refund to the restaurant after they begin preparing the food, and you cancel your order, the driver takes the food and the money you paid them to deliver. With Favor, you pay after they arrive at your house. This fear of not getting paid helps drivers make correct decisions when communicating with the CUSTOMER WHO IS PAYING THEM DIRECTLY.