I've probably had the worst experience consistently with this app than any other food delivery app. Not only is the user experience super frustrating, the customer experience is horrendous. My driver cancelled my food order 4 times, and not only did it take an hour each time for doordash to communicate this to me, but it also didn't hesitate to take the money out each time as well. Usually with the other apps, it will be a temporary charge on your card until the food is confirmed as delivered by the driver. with doordash? it's holding ALL that money from you for 5-7 business days regardless if you got it or not. (day 6 still waiting by the way.) so let's summarize this...... i tried to order food 4 times one after the other from 4 different restaurants with each order costing around $30, all of them cancelled (weather problems, it was snowing a lot) with $30 taken out my account each time without receiving my food which took over 4 hours in total. 4 hours of waiting, $120 out of my account for a week, and no food at all. that's doordash! customer service also saying there's nothing they can do. I think doordash needs to seriously rethink its logistics until they can be a properly functioning app. so like i said in the title, please take your money to a different one.
I downloaded this app a while ago and used to it to buy food, but it’s quite expensive. Well it’s delivers food, expected. Overall, the app was amazing and easy to navigate. The subscription for delivery fee is free for one month then you get charged for the 9$. I cancelled my one month trial after thinking I wasn’t going to use this app again and later reactivated my service after 2 weeks. I was charged and I called customer service and and I was told I would get a refund. I ended up not getting a refund. So beware if you’re using the one month free trial. Remember to cancel when it’s close to expiration. This doesn’t apply to any other services and supposedly they’re doing this to get free money out of the customers on top of everything. I’m really disappointed, but good app.
I love getting my favorite restaurants delivered to me but when things go wrong you guys Offer credit more than the actual refund. Mind you once they give you your refund they don’t refund you the (TIP) back either. And that’s the part that matters the most cause obviously they didn’t do their job so why are they still getting the tip . I had drivers be so rude that they literally left my food down the street and when I got it it was already being ate by raccoons . Guess what I got my refund but not my TIP and I tipped them $15 cause I’m a big tipper. I believe everyone needs help at this time so I don’t mind it. Only the ones that deserve it thou. Some people are just so disrespectful and don’t deserve great customers tips . Just my opinion
I absolutely love door Dash however every time I get an order they are always lost. I live in a new home so for some reason when they go to google maps they always get lost about 23 blocks away from my home. I’ve notated on the instructions for delivery exactly how to get to my home but no one seems to be reading the. I’d really wish they had the option of uploading a picture of what your home looks like also maybe a picture of what the person looks like that way the door dash people don’t have a problem finding who they’re giving the order to. It would be very helpful if I can just upload a photo of my home they would be able to find it so fast.
Have tried at least 5 times to use this app and it only went smooth one time out of the five I've had at least 10 plus transactions which all came from door dash at times i had not even ordered anything, and they attempted to take money from my account but were declined due to me keeping my card on lock until I'm ready to use it.. i placed a order last night and they charged my card for the price of the food and a hour later when i went to see how long before it came they said they weren't doing delivery anymore out the blue after me having waited so long already didn't get my refund until 2:00 p.m. the next two days
I have had Terrible experiencewith door dash almost every time. Never follow directions. Last time I ordered they dropped my food off 3 doors down at the wrong address on the doorstep. These people just don’t pay attention. My food has been missing things I’ve paid for several times and things have been smashed and ranches spilled on the counter on expensive clothes when they leave it at my work. I have no idea who to contact but this is my only option as I’m working and can’t leave. Sad. You don’t mess with peoples food. Someone needs to hire better workers. Some of these workers you can tell are dirty too
The app is just good, no getting around that. But the main flaws of the app are overly high prices for food delivery, and not all restaurants listed show open times. But I will say, this app does better than uber eats, as it has a better menu, and a slightly bigger range, including one of my favorite breakfast places, mornings kolaches. The way the app could be 4 stars or even 5 stars, is if the variety was more consistent with what’s in the area, if the restaurant times were more visible, or if the delivery instructions could be more customizable like having the item not left in the way of the door.
My wife ordered her food and it showed the food was at the restaurant waiting to be picked up. Long story short after an hour of seeing it ready at the restaurant we didn’t want the food anymore (for obvious reasons).... we got on the chat and talked to some people and they were only going to give us $6 back out of the $25 meal... the guy said since it wasn’t quote on quote “not our problem” that the food was soggy. Great job door dash on loosing multiple customers on a problem with a easy fix. For the record the service was getting worse and worse every order we placed before this happened.
The last 5 times I’ve ordered food half of my items have been missing or wrong two didn’t even show up & support hasn’t helped me at all I have wasted my money five times in a row today & hours waiting just for it to now be midnight everything is closed & they won’t even help me out on top of one lady -Jenna- was to lazy to come find my apartment so she left it at a random door and when i asked where she put it she said it doesn’t matter I have a 20$ order to go to now anyways like???? I had to leave a review before I delete this app I will not be using this app again
The latest update has caused me many problems. Restaurants that I order from all the time are now considered too far away. Other restaurants that are in the same shopping center as the restaurants that are too far away are not considered too far away. Restaurants on the same street but actually farther away are not considered to be too far away to order from. Because most of the restaurants I order from are now too far away (even though they are no more than a 15 min drive and closer than available restaurants farther away), I will be canceling my DashPass.