Due to the COVID-19 pandemic, I decided to order through doordash in order to avoid contact with others and do my part in these troublesome times. Unfortunately doordash seems incapable of understanding or working with the customer when orders are incorrect and their reimbursement is the very minimum possible. I’ve recently had several orders come incomplete and after contacting doordash I was told that within 24 hours a supervisor would reach and help with my dispute(which was just a blatant lie to make me go away). The last straw was with a Wendy’s order which I placed at 9am and took until 10:45 when the driver told me breakfast had stopped and this my order had to be canceled. Doordash refunded an amount less than that spent on the order and customer support doesn’t seem to care or want to do anything about it. As such I deleted my account and warn you all who read this that doordash is just a delivery service that doesn’t care as long as they can add “service fees” and make your $15 order almost $30 with delivery fees and auto filling a tip which cannot be undone once you place the order and realize your mistake
Ordered pizza and chicken wings. The delivery driver said he didn’t have the chicken wings because he “dropped it”. I never saw the chicken wings, so for all practical purposes, they were stolen. He told me to call Doordash for a refund.
I called the pizza restaurant twice and they said Doordash would have to solve it because Doordash lost the chicken wings. I went to Doordash customer support online and chatted with them twice and they sent me back to the restaurant, and finally forwarded my chat to a “specialist”. The specialist said they weren’t trained for my issue and closed the chat (not much of a specialist). I called and the customer support still told me to solve it with the restaurant.
By this time, the hassle is more expensive than the chicken. I have no avenue to get my money back because Doordash won’t take responsibility despite clearly the fault being in the hands of their driver.
If they won’t solve the problem, they’re basically saying that drivers have open permission to keep part of every order for themselves with no consequences.
First off let me say that I was fine with DOORDASH for a while UNTIL someone unknown used my account to order food. I called and the person basically acted like I was lying and said it wasn’t that much money used so I had to keep calling until a supervisor would respond. They ended up closing my account until they investigated. ITS BEEN A MONTH with no response!!! I used my husband’s account and they forgot the drink so I simply said that the orange juice was missing AND THEY SAID I COULDN'T GET A REFUND BECAUSE OF MY HISTORY! I’m guessing because I’ve gotten refunds before? But how is that my fault that their workers are either taking the food out or the vendors are forgetting, either way DOORDASH is basically a scam, same with grubhub. I would only do Postmates and Favor if you were gonna choose. Plus they never come faster than an hour and a half!
Ok so I’m pretty sure I understand the reason that we schedule dashes (so the market isn’t over diluted) but what I don’t get is why we can’t utilize our fast pay more than once a day it’s nonsense if you ask me... I’m sure many other dashers feel the same. We are paying you $1.99 to utilize it to begin with which is 4x’s more than postmates’ fee to cash out instantly. Not only that, postmates doesn’t limit our access to our earned money. Some days simply call for some of us to be able to cash out more than once a day and if we are willing to pay you guys 1.99 each time why wouldn’t you guys allow that???? My advice and hope is enough people fight for this change and to the people that keep doordash up and running I hope it doesnt take enough of us to convince you guys to program this change in an update I really hope it happens soon..
I had an order that was canceled by DoorDash after they took my money and no one called to tell me that the order wasn’t available. I had to call to get a refund. Tonight, half my order was missing and when I called the delivery guy he was short and rude and unhelpful. I called Panda Express and they were also rude and helpful. I called door dash support and they said I will get a refund for my missing item but didn’t offer me anything for my inconvenience of not feeding half my family when I was depending on them to deliver. Again and again I’ve been disappointed and I’m the only one effected by their mistakes. Terrible customer service on all ends. Zero stars.
My company likes us to use door dash to order lunch for our customer lunches and this app makes it easy.
I love the group order option, but it is way to easy to delete an order in process!!
I was checking the order to see if everyone had added their lunch and I mistakenly swiped on the screen with the list of past and open orders and deleted my whole current order :/
Would be great to have a pop up asking to confirm the deletion rather than one slight move dumping all the order details...now I have to ask everyone to go back in, place their orders and hope it gets done in time to place the order or I’ll be calling a pizza joint nearby!
They literally always mess up my orders in someway. This time it was the last straw. I order alllll the time. I ordered food and drinks and I only ordered an extra drink to avoid the small order fee. Well I was surprised when my order showed up with no food in it, just 3 drinks. I contacted Doordash and they were zero help at all and just told me that they gave me $4 for my food back. Why wouldn’t they just asked me if I wanted the food on a bagel instead of an English muffin? So weird and annoying. They wouldn’t even remove the tip after. I’ve had orders arrive that are completely different than my own. I’m over it
I used to love ordering through DoorDash. We live about 10-15 min outside of town and it was convenient to have food delivered. Lately, our dashers have been picking up multiple orders and guess who is always last? We haven’t had an even remotely warm meal from DoorDash in months. It doesn’t matter what time we order. They always drive the opposite direction before heading our way. Sometimes it’s as much as 40 min out of the way. It’s not worth paying the extra fee, plus a driver’s tip, to get cold food. We’ll save our money and pick it up ourselves.
Unfortunately had two very poor experiences with door dash. One time a dasher clearly ate my fries lol.
Came back to door dash months later. This time I was missing items, coupon didn’t apply, and the customer service was a nightmare. The coupon did not apply so I decided to reach out to support. They made me send screenshots! I told them the name of the promo (it was being promoted on the homepage of the app). They insisted I needed to send screenshots. Took over 30 mins of back and forth and then they only sent me $5 in door dash credit.
Door dash took money out off my account after I cancel the order. When I call to ask for my money, they refunded only part of it. And I called again asking the rest for the money and they said we can’t return it because our policy is “no refund after 3 days only we can put as a door dash credit”. I told them I don’t need your credit I don’t want to order anything at all, give me my money. They said no way. So they set up rules to rob people. I really wanted to give them ZERO STARS, but it doesn’t let me.