This has happened many times. Door dash has it set up that the people of minorities, people who live paycheck to paycheck, single moms desperate enough to work for a hypocritical company like door dash, people who really need door dash for a job and who can be exploited by door dash... only these people can be criticized—not door dash itself.
See any opportunity to criticize door dash? See door dash asking, “How did WE do?” As opposed to how did the minority driver or restaurant do? I didn’t think so.
According to door dash, I can criticize my local restaurant run by a minority family, OR I can criticize my minority driver (all living paycheck to paycheck, willing to work hard and be exploited by door dash), but I can’t criticize door dash, who is really to blame for my food being COLD and an HOUR LATE, while my minority single-mom driver runs herself ragged to make door dash is happy, willing to make multiple deliveries all over my town, deliveries promised to be delivered BY DOOR DASH in 30 min, except that cannot humanly happen BY ANYONE in less than an hour.
But, my driver is A MINORITY SINGLE MOM (because, that’s how it works) who cannot speak up and has limited job opportunities, and therefore will take the criticism (even though it’s not her fault) to save her job to feed her family, even if it means losing her tip (which I never do, but others do who do not realize it is door dash’s fault, not hers). So, she loses tips, tips that really matter to her family, while door dash maximizes profits and is excepted from criticism. By the very nature of their feedback report which ONLY asks about drivers and restaurants, not door dash itself. Interesting.
So, does that mean my driver won’t get tipped as well? Probably. Because the ONLY OPTIONS are to criticize the driver or the restaurant, not door dash who delivers to those who can afford food delivery, but profits off minority drivers and restaurant owners to do the impossible to meet impractical promises made BY DOOR DASH to the now angry customer. Who gets the brunt of this? Not door dash, no doubt, but the often minority driver.
Sure, door dash, make your profit and work it out that only drivers, often minorities, get blamed. Sure, exploit the minorities who, because of systemic racism, are a lot of the people who are your drivers for lack of better employment—but the opportunity for negative feedback is only for them, not you, while you make the demands and create the impossible circumstances leading to customer dissatisfaction. Sure. I see you.
THEN, door dash is going to do the PC thing and get kudos for sending out an email about how they’re all about BLM. I see you.
I am currently looking into OTHER delivery services in my area. Why? BECAUSE I SUPPORT MY LOCAL COMMUNITY AND THE MINORITIES THAT LIVE HERE. Grub hub maybe? Uber eats? We will see. I am investigating.
I don’t write reviews ever, but my experience dealing with Door Dash has been horrible. I hope that writing this review helps others from having to deal with this company’s customer service. One day my family and I decided to order food from Chipotle through door dash. We chose our food, inserted the card info, and clicked the button to place the order. Instead of confirming our order, the app told us that it was cancelled. I double checked on the previous orders area of the app to make sure that it was cancelled and decided that it would just be easier to pick up food myself. An hour later a door dash driver texted me telling me that they were picking up my order, which as far as I knew, was cancelled. Long story short, the app had a malfunction and cancelled the order on my end, but not their end, and I was charged for it. I tried to talk with customer service for a refund, because I was charged for an order that their own application had cancelled and then reinstated the order without notification. All they gave me $5 in credit for an app that I no longer trusted or wanted to use. My original order was over $40. A couple months later, my card was charged for a dash pass that I never subscribed to. The card itself was not saved to my account or the app. It appears that the app saved my card information without my consent or knowledge. I have been working with customer service for over 2 weeks now. They are slow to reply, disorganized, and unhelpful. Don’t use this app, there are plenty of others to choose from.
Very frustrating. I’m gonna check out Uber Eats or Grub Hub. I like my restaurants and I love my drivers. It’s door dash that is frustrating me. Then, when door dash sends the email asking “how’d we do?”—you can only rate the restaurant or the driver. So, only those people will get the brunt of any “criticism,” when it is door dash that causes the problem (IMO). For example, the app telling me when I order that it should be about a 30 min wait before my food arrives. Then the app tells me that the driver has arrived at the restaurant, but now the wait time is an hour! (Twice as long. Still, I’m patient, so okay, I’ll wait. Things happen. I understand.) Then telling me that, after my driver finally had my food in hand, door dash was sending my driver across town (opposite direction from me) to pick up someone else’s order first before sending her (with my food) to me, and I will have to wait yet another 40 min! Needless to say, food was quite cold, soggy, and unappetizing. It wouldn’t have been so bad if it was on the same side of town. If only this was an unusual occurrence, but unfortunately it is not. However, I do love my restaurants and my drivers. No complaints there. It just bugs me that most likely it is the drivers and restaurants that will get the criticism from customers, because door dash doesn’t ask how did door dash do, just how did your restaurant and driver do.
This app used to be helpful, but it has only made everything more stressful. My boyfriend and I ordered food through this app and didn’t see that the location our food was sent to was wrong (he just moved about 45 minutes away from where our food was sent to). After realizing it, we texted our driver and called support to see if we can either get a refund or get the food sent to where we were, but instead had the food dropped off at the other location and could not receive a refund. He now has to drive over an hour to get our cold food because support could not help us change the order or refund us. It would be more helpful if there was a way for the app to see your location and say that you might be ordering to the wrong location and have you confirm the address. Don’t waste your time and money using this app because you will not get good customer service and most likely will not get your food.
I ordered my food at 1:30 pm and waited for about two hours. I received a notification that said my order was 1 minute away and it kept saying that for 10 minutes. I contacted support and they credited me with $14 and some change. My order was $18.15 however I still waited for my order because maybe due to the pandemic that we're facing they didn’t have many dashers. Well it is currently 8:52 pm and still no food so I asked for a full refund. They said that they could do more refunds. I lost $4 and some change for this terrible app? Are you serious ? And on top of that the only way I can access that money is if I use the app! I need want to use this app and lost money for it.
Was given a gift card so I thought I better use it. First order came out wrong and items were missing. Gave them a second chance and the driver threw the food out the window and drove off. The food was splattered all over our curb, drinks were spilled, shakes were missing (probably kept by the driver), remaining food didn’t even appear to be the right order (not that it was warm or even edible at that point). Plus, it was 45 minutes late. After a long chat trying to get them to understand the problem (didn’t seem that hard to me), DoorDash finally refunded my account. So at least there’s that. Won’t be wasting my time again.
There was a time I ordered from a place and I tried to place my order and it said it was unavailable. So I ordered off another store and I placed an order for it. Once I got my order it came in and next thing you know the food I tried ordering off of the place that was “unavailable” or something like that, has been ordered to me. There was a payment for “dashpass” which said it was a free trial for one month and the next would be 10$ so I applied for it and wasted my 10$ when it actually said a free trial. This app is trash and I would suggest everyone to not use this app.
DoorDash support is seriously no help. Had a order appear to be picked up, only to see that the driver was not headed to me with my order. He was at a local hospital. Didn’t even call/ txt to let me know?! If something came up last minute I would’ve understood. But at least let me know. It showed it was going to take a hour to get to me. (This place is 5-10 minutes up the road) So I canceled. Contacted customer support about a refund and they were absolutely no help. I shouldn’t have to pay for soggy food that I would/ would not get a hour or so later than was expected.
I put up with it for a while because I had no alternatives when it came to my favorite food places. The food is great, when it gets delivered that is... I had three or four deliveries out of 8 that were either missing items or completely wrong items given. I don’t think it’s the service itself more of just the fact that they don’t choose very good people to execute their orders. They should probably be more careful in picking who picks up and delivers orders or find some way to make sure the order is correct before leaving the restaurant. Very good idea poorly executed.
My account was deactivated after a couple of orders, supposedly for violating the terms and conditions. Customer service told me that they can not tell me which specific terms and conditions were violated. As I could neither think of anything that I could have done not find any relevant terms in their document, I assume that this is a technical error in their system, compounded by a failure of customer service. I will need to use their competitor’s app (Uber Eats in my area) or simply order directly from the restaurants.