Possibly the worst app I have ever downloaded on to my phone. My university forced this application on us against our will, and now I have to wait on this app every time I log in. And when I say every single time I mean every. Single. Time. The “remember me for a day” feature obviously doesn’t work, so I have to sign into my college account CONSTANTLY when I leave my computer for more than an hour. This is exceptionally annoying due to how much I use my various college accounts throughout the day. What’s it even for anyway??? “AdDeD sEcUrIty”?? I already have a password on my account that I’m forced to change every 3 months, so why add this utter nonsense on top of it all?? Are you seriously THAT worried that someone is trying to hack in to my account?? If there really is hackers out there trying to hack into my account, I’d let them if it meant getting rid of this app. What are they gonna do anyways, check my grades??? This app serves zero purpose other than to piss me off. The app itself works fine I guess, but it’s very existence is what pains me. If I had 3 wishes, one of them would be to never hear or see the words “duo mobile” ever again. I would literally sell my soul to the devil himself if I could never deal with this app for the rest of my life.
I temporarily disabled my Instagram account around December 2019 for personal reasons and now I'm trying to reactivate it but I can’t log back in fully because my authentication app is acting up and Instagram isn't accepting the security codes provided from my authentication app when I try to log in. I type in my username and password like normal, and it accepts it, but once I get to the part where I type in the security code, it keeps saying "error, check security code and try again", even though I typed in the correct code. I tried my recovery codes as well but they didn't work either. I’ve been trying to get back into my account for about a month now and Instagram support isn’t helping at all. I've contacted Instagram support at least 20 times and they haven't been able to help me. They suggested turning off 2 factor so I could log in but how am I suppose to turn it off if I can't even login to begin with. My authentication app is also correctly time synced so I don’t know why it isn’t working, I'm also not sure which gmail is connected to the app if there even is one connected, I've been using this app for only a few months now and I haven't had this problem before until now.
I can’t log into my Snapchat account .. I had deleted the Snapchat account and I know my password and user but I thought the activation code wouldn’t be effected but it is and now I can log in .. I’m having the same problem the guy below me had.. it’s also asking for “key” in order to add my account and I have my backup code and that didn’t work..
Edit : I got back into my account ! But I do recommend using this app only because it does prevent others from going into your account if you've been hacked or something. Extra protection. But always remember to screenshot the backup code and save it to your phone in your notes or something like I did. That’s how I regained access.
Got fooled in to backing up my insta with this after it was hacked. Now I got a new phone and didn't bother backing this app up. Insta has no way of allowing me back in with out my verification code and duo has no way of allowing me to reconnect my insta with out my key code I get from insta. at least its not getting hacked. Jk, I’d prefer that to losing it. umich made me use duo, which everyone hated from the beginning, but at least they allowed the option to have the machine call to verify. Why is this not a universal option? Make this possible instead of locking people out
I got a new phone and so for some reason the app wanted me to re-enter my password to refresh the authentication codes. Didn’t remember my password, but that’s not the problem. The problem is the manual codes that each website gave me in case I couldn’t get in with the authentication codes. Apparently they weren’t valid anymore, which mind you I had fairly recently downloaded duo. So this app is f*cking trash, don’t get it. It somehow invalidated the, not even 2 month old, MANUAL codes that the WEBSITES give. Also it’s not a fluke if it did it for 5 accounts.
Since downloading this app, I cannot properly access the school website app. 50% of the time. Even though, I have approved the school website through DUO; I still keep getting blocked and kicked off while doing work online. As an online distance learner; this is making my schooling untenable. I wish schools would rethink this app and look for something that actually works.
DUO fix your issues. The reviews here are awful and DUO should not be promoting this to schools until they handle their technical issues.
I would give it zero stars if I could. I tried to log into my PayPal account that has this service as a 2FA, and when I type the code sent to my phone it tells me that the code is wrong and when I tried it again after waiting for another code, they froze my account. This service never works and is troublesome and there’s no costumer service or ways to remove it from your accounts if the app is not working, so you’re stuck without your account and with this useless garbage of a service.
I usually don’t review things but this app is at a REALLY low rating that it doesn’t deserve. I got the app because my Instagram was being hacked every day at the same time and it really spooked me, and so I hooked up Instagram to Duo! All this really does is gives you a code which you can use to sign into instagram, but it’s quite secure and I haven’t had any security problems since.
Completely redundant security measure which wastes time and resources to implement into any existing system. The only commendable thing about this app is the salesmanship required to sell a completely useless and redundant app to institutes that are willing to add another security component that might fail into a network. Great job making the world a better place guys.
I have been trying for now 5+ hours to login to my Instagram I have tried almost everything I’ve watched videos for the most part that don’t even look like the new update. It keeps telling me to input a key and yet I never revived it???? I keep emailing that I have the proper information and willing to send proof of identification yet still no response.