I have been a buyer and seller on Etsy since 2007 when I opened my jewelry shop. Since then I have seen many changes to Etsy, some for the better and others not. Etsy is a Mecca for specialized, beautiful items that you may not be able to find anywhere else, and it serves as a community for creative people. It is user-friendly and easy to operate, and the prices are fair. My biggest complaints about Etsy are that they do not promote truly handmade items as much as they used to, and that they are too quick to shut down a shop at the first sign of a conflict with a customer. There is no hearing process or chance to course correct. I’ve seen too many shops get shut down for no reason. I love being an Etsy seller and I am happy, but I no longer trust them as much as I used to. I don’t trust that if there was ever a problem with my shop, even after 14 years, that I could receive proper customer service and feel heard and honored. I have no first hand experience with this as my shop is still in tact. This is my honest assessment that I would tell a good friend. I would have kept it to myself, but they asked.
This is the worst company in the history of worst companies. If I could give it zero stars I would. The seller I bought a pair of fake AirPods Pro from this seller he refuses to send my child out a replacement and was talking about reporting him for harassment for no reason and gave my daughter a pair of fake airpods and was being very rude I never been to company where every seller on this app are very mean. And then they was talking about my eBay account that I have no clue how he knew about them. He is the worst seller and he needs to be fired I will have him arrested for stealing my money and not giving it back he was sitting here being so mean and thought my child was bullying him he was only trying to replace his airpods he lost that he couldn’t find and he sat they’re aiming at him instead of solving his issue ladies and gentlemen save your money cause Etsy will rob you for all your money and you will never get your replacement either I already closed my account and calling Etsy to report him and have him fired. Thanks Etsy but I will never shop here again they putting my children at risk.
I searched for “embroidery pattern pdf”. The first image was a line drawing of anal sex from below, which took me awhile to figure out. Later, a naked woman bound by straps. Later, a penis with a row of piercings. I’m not a prude, but this isn’t what I was looking for when I searched for embroidery patterns. I was thinking of something floral for a throw pillow. I can find no options to block this type of explicit images. The help search returns no results for adult, inappropriate, explicit, or porn. There is no email address to contact. I’m out, Etsy. After a long and lovely experience of supporting artisans, I have deleted my app. I’m mad and I’m disappointed at what you have apparently become while giving users no options.
My account got deactivated and I’ve never used Etsy before so I called customer service to see why my account got deactivated. It ended with her saying “Etsy is cutting all communication with you I’m going to immediately end the call and don’t call back” without explaining why or if I was getting my money.
They stole my money. They have $85 dollars that a customer paid to me and they don’t want to give it to me. I already shipped the item. Terribly rude customer service and a bunch of thieves. I’m sure that’s illegal.
Obviously I’m not taking them to court over $85 but it’s ridiculously to think a company can just steal your money after you’ve fulfilled an order. I would stay away from Etsy if you’re looking to sell.
Sellers are having issues of competitive sellers reporting their items for intellectual infringement. This without investigation is getting sellers listings removed or even accounts suspended without Etsy investigating the intellectual infringement report. I know MANY sellers that this has happened too and once the seller contacts the reporting party that they are filling law suits the reporting party decides to retract their report but STILL ETSY takes action before actually looking into the report to be true or a report because of the competitive market Etsy is. Filing a DACA WITH ETSY takes sometimes months for a response and then still Etsy does not look further. Etsy deftly does not take care of their sellers!
if you’re trying to start a business PLEASE don’t use this app high percent chance you wont get a sale if you don’t sponsor your items another really high chance your items wont be buyer worthy maybe a lot of interest by clicks and views but regardless of the fact if you haven't sold one product you still will be charged x10 more by etsy even if you make a sell or have no listings What I’m trying to say is it’s better to start your own business website and do social media promotes (instagram, facebook etc) rather than relying on etsy with taxes and weird fees.
When leaving a review and when you ask to take picture of item you are reviewing its just a black screen. Other then that i am happy with app specially since you allow pictures under 5 star rating but i do wish you would give a grace period to cancel an order before its shipped even if money goes on etsy gift card. Some of these sellers take too long before shipping, nothing should take over 4 months before its even shipped. I have stuff from AliExpress shipped on a boat from china get to me faster then a wig i bought from a city i live in.
I love unique, and sometimes quirky, jewelry, decor, apparel, etc., for both gifts and, definitely for myself.
Many times I have received compliments on items I’ve purchased here, along with requests about where I bought it.
My son and daughter-in-law are the only immediate family I have and I love to order little surprises to have sent to them. My daughter-in-law especially loves to find a package from Etsy waiting for her and loves everything I send her. She says her twin sister is jealous.
I had a bad seller who took my money, never shipped and closed the account. There’s no way to contact support. Yes. I opened a case but they want me to resolve it with the seller. HOW? HE DISAPPEARED. There’s no way to contact support.
Update - still no way to speak to anyone. Fill out another ticket on their help form? Ah, that’s a big NO.
Next buy was also a bust. Seller canceled the sale upon return so I could not leave a negative review to warn others.
It doesn’t matter what I’m looking for I can ALWAYS find it on Etsy!!!! EVERYTHING: bought cast iron 1” bulldog, homemade masks, gift cards for presents my cart at this moment has 50 items in it....and I can checkout from individual stores or if I win the lottery I check out the WHOLE CART LOL. Today I bought 2 homemade ear warmers (helps for ear aches) and water bottle holder. Soo happy!!!! THANK YOU ETSY!!!!!