Location was excellent. Staff was friendly and helpful. Continental breakfast was good. There was minimal seating to eat in the lobby. No elevator, difficult for older patrons to walk up stairs with luggage. No option for floor level rooms mentioned on internet site. TV in room over ten years old dated. Tv had Half the brightness of newer tvs. Picture was muted. New tvs images are vivid. TVs should be replaced. TVs are smaller than other rooms I have stayed in. No room instructions book in room with details on how to use the air conditioner and television. Refrigerator was low in a cabinet requiring me to bend down or get on knees to open it. (Bad for patrons with back issues.) refrigerator should have easy access. Parking slots had vertical metal bars on sides making parking difficult for mid to larger vehicles. Bed was comfortable and firm. Room had a ceiling fan which was good. Shower takes a bit to heat up. Room garbage cans are smaller then expected. Toilet paper rolls are backwards should roll from front not back. Toilet installed too close to wall making using it cramped for bigger guests pressing them into the wall and toilet paper roll. Santa Barbara map was given on request in lobby, should be in room as part of welcome kit, also restaurant list should be included. Breakfast staff friendly but do not speak English. Carpet in room is dated. For the higher room price room amenities should be at a higher level. Had issue with one of my iPads not being able to access the hotel internet. I kept getting a token key bot accepted error. Three other devices logged on no issue. Was not able to get air conditioning to turn on. Coffee maker used pods and worked as expected.
They let me book the room in the hotels ( not refundable!!) but there were no available rooms in this hotel!! despite the fact that they sent me a conformation code!!! I arrived at night and half the night I tried to solve this , i paid for my Uber and ended up spending the night at the airport. But they took my money and don’t want to refund !! When I called Expedia support, people who work there can never solve a single problem and answer a single question !! they have some kind of scheme to answer and do nothing!! I tried several times during the last week to call support to get my money back, but support absolutely does not know how to work. according to them they call the hotel, but the hotel does not answer. and it's at 1p.m when i ask for another call, they say that they only have one call))) support is trying in every possible way to end the conversation with the words we will call you back as soon as the hotel answers and of course no one will ever call you back! to my question why they sell rooms in hotels that have already been sold out, support answers we will call you back. they can't answer a single question!! They already hsve been trying to get through to the hotel for a week!! worst my experience among the booking sites! When I book through others sites and had any issues support always tried to help and did everything to make their clients happy!! Expedia has worst customer service, they don’t care about customers, all they care is money and how to sell more fake rooms!! Never will use this booking platform!!
I have one of the worst experience with Expedia. Booked my flight to Vietnam with Expedia and everything was okay at first. But then they revised the flights of our returning flight so instead of layover 10 hours in Singapore we’d have to wait 32 hours ( we don’t mind this ). Here comes the part where it gets annoying. After the said 32 hours wait in Singapore we’d fly to San Francisco and our ticket from San Francisco to Dallas is already left the day before since on the revised flights, they didn’t care to inspect that all the flights and date are connected. We contacted Expedia multiple times and all they did is telling to wait and and will get in touch. But they never did. They also said that it’s the airline’s responsibility to fix the flights.We then called the airline and they said that Expedia is the one that responsible. Before and during our trip the duration of us being on the phone is so long stressful that it makes us not be able to enjoy our time in our vacation. Not to mention that Expedia told us that the only option for us now is that we can cancel our flight or we can get it refunded. I mean we are not the one that revised the flights and the mistakes was them in the first place. ALL WE WANT TO DO IS TO GET FLIGHT THAT CAN GET US HOME!!!
I recently traveled to Peru and purchased my flight tickets through Expedia. When I received my itinerary, they had a section labeled “before you go” with information on what I needed to do before leaving. In this section there was a link to a website with Expedia’s logo at the top that advised me on COVID testing requirements to board my flight. Here I was advised to get either a PCR test or rapid antigen test. I got the rapid antigen test, and was turned down at the airport and informed by the airline I needed a PCR test, when Expedia told me that an antigen test was sufficient. I got a PCR test and the airport and purchased another plane ticket. I contacted Expedia for a refund on my original flight and was informed they were going to process the refund for my original flight. A week later I get an email informing me that my refund was denied. I contacted Expedia when I got back to the untied states to get my refund and they refuse to take any responsibility for the situation. This is a 20 billion dollar company that is refusing to refund a 25 year old for less than 300$. This is immoral and I will never use this travel agency again. Don’t waste your time. Search for your flights via google and buy your tickets directly from the airline.
I made a reservation and accidentally selected the wrong date in haste. I realize my mistake right away. Good thing I bought that cancellation insurance in which I figured I didn’t need because only a minute went by when I realize my gross mistake. Although, I logged back on to the site and made another reservation with the correct date your site still kept my money from the previous reservation. The virtual help desk was useless. Therefore, I had to find the number which was not readily available and call customer service. I was on hold for quite some time because the service rep was trying to contact the hotel. Long story short, they couldn’t locate the hotel manager and a claim was supposedly open for 72 hours. However, I’m not certain because the customer service rep never sent me a confirmation email regarding the opened claim! The Expedia customer service experience was completely unsatisfactory! And I’m expecting to get this issue resolved and my money return or I’m deleting your app and taking my business and my Amex card elsewhere!
My experiences with individual hotels, airlines and other hospitality companies are usually fantastic. Expedia has slammed the door in my face and it’s been a disgusting customer experience story. I booked a 4 night stay at a hotel, and decided I only needed 2 nights and Expedia EXPLICITLY told me directly over chat, with historical records of this conversation, to pay the hotel for all 4 nights even if I left after 2 then to immediately file a refund request with Expedia and they would get me my refund for the unused nights. I did exactly, precisely as I was instructed. Over a month later and nearly 10 customer service conversations, nobody has given me a refund and I’m out like $600 because of Expedia and they won’t take fault. What a true sorry experience. Will never be giving Expedia any business again unless this is rectified and I’m refunded. And please don’t direct me to customer service chat, I’ve tried 10 times and it doesn’t work and I get the same response every time.
Me and my friends/family that use this app have only recently had trouble with this but after multiple instances where we were up charged for our hotels and other traveling expenses we will no longer use the app. Even talking to customer service they see that the company we used only charged them X amount of dollars but we were still charged a higher price after being told we would get the difference back before our booking. I don’t know why they are changing their prices and charging more now or no longer giving us the difference back but we won’t use it anymore to book since it charges us extra.
I recommend anyone that uses this not book through them before checking with the actual hotel/airline/car rental first, they almost always have a much lower price if you go directly through them and not use this app. Even if the Expedia employees or other employees say you will receive the difference back you will not.
I’ve spent an entire week trying to get a refund for a “non-refundable” car rental, since Expedia claimed the vendor has 24/7 service. It turned out, no one would pick up the phone at the rental service, ever. I decided to ask Expedia to refund it since there was very poor customer service, plus it seemed like I was scammed by the car rental place “Rent-a-Wreck”. After a week of being promised to be refunded, since the description and reliability of the given service was very poor, I got an email stating that they were NOT able to contact the merchant and that’s WHY I won’t get my money back. The issue with communication was the one that made me want to get a refund in the first place. In the end, the same issue was the reason I wasn’t refunded!!! Expect to lose your money to that merchant since "non-refundable" for them means "we won't pickup and they won't get their money back".
I feel so terrible afterwards, I was so excited to purchase a package to Cancun from Houston but this platform it's a scam first they give you tally and when you are at the last step to pay and add the billing address they changed the price with a stupid message "WE HATE WHEN THIS HAPPENS" and your price has been changed, than they over charged me $1,101. Really despite that when you call Customer Service there's literally no one ever answering the phones it's just the computer finally after so many intense of trying to get someone on the phone I had this person saying that give it about 4 to 5 business days so you can get your money back well I hope so but I obviously won't refer anyone to this application website whatever is worth more I'd rather use looking even Hopper oh well lesson learned🤷🏻♀️
I want so much for this to be a “destination” place; and it used to be so much better. We walked into the room, and the curtains were hanging off the rod. We tried to reattach them, but there were no clips on the rod to put the hooks through. Things in the room were old and tired-looks like nothing has been updated in years. The toilet would not fill, therefore it would not flush. We filled the tank so we could flush it, and when I told the front desk, they seemed surprised that they had not been informed of these things, and apologized. Staff, overall, were polite and kind. Had a drink and dessert in the bar, and it was great! Wonderful bartender and very delicious dessert. We will not stay at the hotel again, but we may visit the restaurant/bar the next time we are in town.