We flew from Washington to Daytona Beach. This was the first time I had ever booked a pack deal of airline, rental car and hotel. The problem was with our return flight. Like I said I put in to fly from Washington to Daytona and return from Daytona to Washington. As we were sitting at our layover in Atlanta my boyfriend noticed that our return flight was flying in to Dulles airport we flew out of Reagan. Needless to say we frantically tried to change our flight so we could fly into the airport we flew out of. Unfortunately we were unable to so we ended up flying into Dulles airport and had to take an Uber to Reagan airport. $150 it cost for that. I would think that it would have notified me when booking that I was flying into a different airport than I was flying out of. Just to confirm it was correct. I will never use this app again.
I called 2 days before our visit Tuesday June 21 and spoke to Chris to make dinner rez at Sotto Sotto for our anniversary. He said rez would not be a problem just speak to bellman on duty upon checking in. We did and the only rez we could get was at 5pm. Totally not acceptable. Day before we were leaving, I asked if we needed a rez for the train to Ottawa. Again Sean said not a problem. We could not get into first class as it was full and the trip is four hours! And the back of the train is FULL. I called to express my disappointment and all he could say is sorry. I will NEVER again stay at the Omni. Actually the bed was comfortable but there was ONLY a desk chair to sit in, no comfortable chair to be found!
Expedia dropped the ball big time on our car rental. I booked in advance, it was confirmed, and they certainly made sure to charge me, yet when I arrived with my family there was suddenly no reservation on their end. Asking for a refund was a long drawn out and awful experience. I was lied to and told their “expert” care team would call me in 5-10 minutes regarding a refund. That never happened. I followed up and finally spoke with an agent who knew what they were talking about and informed me I would receive an email in 72 hrs regarding a refund. I am hopeful that they will make this right asap. This was very poor business management and an abysmal way to treat a long term customer.
I used Expedia for motel room reservations…had to move the reservations to the following weekend. Not a problem they said and said they would check with the motel about a refund . Said they weren’t able to get in touch with them. So they charged us again for the next weekend with hotel booking protection. Got to the motel and didn’t even have a reservation! Motel was able to get a room thank goodness. I don’t know where we stand right now after paying almost $1000 for a 2 night stay. Really don’t expect to hear back because everything is through a virtual agent…sad!!!!
Very sad to have fallen for the name and advertisements. Very poor customer service and support. Booked a hotel experience with them that was horrible. The hotel I booked was paid upfront a month in advance and the hotel said Expedia does that a lot don’t book with them. I struggled getting in contact with anyone from Expedia. The hotel told me since I paid through Expedia they couldn’t help me. Huge trip planned and got to support or response from customer service despite emailing and following up with negative surveys. Don’t use this platform
I have used Expedia countless times over the years, always average customer service, but never had to use insurance. What a joke! Almost doubled the amount of the trip, and the insurance (who I had no idea wasn’t related to Expedia until AFTER I had purchased) pointed me to their small print which basically says they cover nothing. Expedia wants to act as if their “total trip protection” isn’t false advertising and they aren’t responsible for their trips. Totally embarrassing and upsetting that I will have to get lawyers involved.
We were joining a Le Boat trip from Hesse., and picked the Ibis suits based on location , it was perfect a few minutes drive from Sarrebourg, shopping and a lovely lake walk.
We provisioned for our boat trip and the hotel allowed us to store our cold stocks in their fridges etc. Very helpful.
We had dinner at the hotel restaurant, very enjoyable . It seems we’ll supported by locals.
The daily complimentary breakfast is adequate and well presented . Lovey fresh fruit thank you.
Perfect stop over .
Booked a room. Hotel told me they couldn’t honor the booking. After placing me on hold numerous times for long periods of time, Expedia agreed to “refund the fee.” Their concern for the fact that I was in Brooklyn NY without a place to sleep…zero. No help.
Why would anyone ever use a service that may leave you, unsympathetically and without any sense of obligation to fix the issue, standing on a sidewalk weary and without a place to stay? Not worth the “savings”.
Porquería de plataforma😭😭 me robó mi dinero me cobró un vuelo que no me reservaron😭😭 Nunca Nunca NUNCA uso Expedia pero por querer buscar diferentes precios lo descargué ahora no sé como recuperar mi dinero porque ni si quiera me dejan hablar con un agente porque para hablar con uno me pide un número de itinerario y como pongo un número de itinerario si ese es el problema QUE NO ME LO HAN MANDADO😭😭 mi queridísimo Hopper 🐰 nunca me hubiera hecho esto😭😭
Jamás cancelen una reservación , porque ni aun que paguen el seguro de la reservación les regresan el dinero, me da impotencia que te cobren el dieron En tan sólo segundos y para devolverlo se convierta en algo tan complicado, siempre te piden días y días y no te devuelven el dinero ... desde mi experiencia no les recomiendo esta app, muy mala atención cuando se comunican con los agentes, si pueden probar otra opción háganlo .