I used to love this app until it became HBOMax. Since then, while it offers a decent set of shows to watch, I cannot access Real Time with Bill Maher. At first, to my delight, this show started being offered on Friday nights when the show actually airs, while before I had to wait until Saturday (not that big of a deal anyway). But, since the Friday night offering, I am no longer able to watch this program on Friday night, Saturday, or ANY TIME. Going into the program to choose the episode I want to watch causes my screen to freeze up and my remote stops working or allowing me to move around. I have to hold the Menu button down, only for it to push me all the way out of the app. If I go back in, I’m stuck back in the Real Time with Bill Maher show interface with no ability to move my remote around. I have to keep exiting HBO over and over until something triggers it and allows me to finally access other shows. Other shows don’t seem to be having this problem, but I can tell you that this show is one of the main reasons I susbscribe to this channel. If it continues, I’m going to cancel. I can’t be the only person having this problem. And before you suggest it, I have multiple, multiple, multiple times restarted my Apple TV, removed the app and redownloaded it, and even restarted after that before opening it. NOTHING WORKS. Today, I managed to get the show started only for it to STOP halfway through with an error and now I cannot get it playing again no matter what I do. Is someone working on this issue? Because if not, I’m done.
The app is terribly buggy. More often than not, it will not play when you try to start something. The app either throws an error ‘Can’t play this title at this time’ or it just sits there and hitting play doesn’t do anything. Sometimes you can’t exit the title and you have to quit the app to get back to the main menu.
This problem is even worse since you are forced to watch promos before the main title, and usually the promo plays fine but when the app switches to the main title it gets stuck. So I spend 5 minutes messing around with the app to get the next episode to play.
Wish the experience was more like Netflix where if I want to watch 2 episodes, there’s zero effort required whereas here I often give up because it’s too hard to get the content to play.
HBO content is great. Maybe the best stuff available, has been since... forever.
However, the app navigation is horrible; slow, buggy, fast forward/rewind stinks, content doesn’t have chapters... case in point; if you fall asleep in the middle of the 4 hours of Zach Snyder’s Justice League, good luck picking up where you left off, impossible without 12 minutes of searching at 3x speed.
If this was the first streaming app, HBO would get a pass, but it’s not. Plenty have come before and their apps blow this one away. Imagine a car manufacturer that releases 2020 version of the Ford Pinto, but it’s just the 1980 Ford Pinto. That’s the functionality of the HBOmax app in a nutshell.
But there is no other option to binge watch The Wire, so whatever.
This day and age it is important for a streaming service to be able to effectively stream from phone to TV. This I cannot do with the HBO app because it constantly freezes. When my shows continue to the next episode, it freezes. If I try to exit the app while streaming, the back button isn’t functional. I am constantly getting a screen that reads “oops something went wrong”. Even when I stream through xfinity the app is slow. I’m a fan of Hbo, have been for a long time and I’ve been dealing with these issues since the app started last year, but now I’m at a point where i don’t even want to use it. Please fix these bugs you have HBO
This app is wayyyyyyyy too buggy. For one of the most expensive streaming services out there - I am floored the app is so terrible!!
Was watching His Dark Material and was trying to get to the next episode. Well it took forever to load on my phone that the episode I watched went right to the next episode’s recap! Completely spoiling the next episode while I was banging my phone trying to get to the next episode, mute, pause anything to stop the spoiler!! Well it was too late by the time the app FINALLY loaded. Geez! HBO just pay Netflix to play all your stuff please and thanks.
HBO has some of the best content behind Netflix but really suffers from a User experience perspective. Buggy player that randomly exits, hard to find episode and subtitle panels make you want to edit and go to Hulu or Netflix.
On top of that the website promises titles that HBO Max doesn’t even carry like 24/7 College football that was advertised on the website but isn’t on player.
Really disappointing especially when they charge a premium. When I contacted customer service they didn’t even try to make it right except to contact Apple for a solution.
This review is mainly for the website but still applies to the app the few times I’ve used it, It will stop streaming in the middle of an episode I’m watching to say that it’s unable to play the video or will just cut to a black screen while the audio is playing, and it does this constantly, I know it’s not my phone or computer because I don’t have any problems on other streaming services, and for some reason I find the website kinda goofy to navigate... with peace and love I only continue to subscribe to watch The Nanny
This platform has got to get on the level of Netflix and Amazon Prime. All these shows and movies and the app is just way too janky and slow. It's like you have to be a really patient person when using this app because you know the good stuff outweighs the bad. This applies to the website too. It just doesn't have the same kind of speed and efficiency as its competitors do. A fun feature on other platforms that would do well here could also be the rating system so you can see what you have watched and liked.
I’m glad you have the audio description service for the people that need it. Why is it the default setting? There’s no way to put your preference ahead of time. So I have to stop the program I’m trying to watch while it’s in process and switch. Then half the time it continues with an audio description anyway. The very few shows & movies that are not woketard propaganda have become unwatchable because someone is talking over them. This is complete incompetence or disgusting virtue signaling.
Love hbos content, but this app is awful. You would think that with the money and resources HBO has, they would have a competent iOS team that can fix any bugs as they come up and also test themselves. Streaming via airplay to my tv from the app is so hit or miss. Sometimes it works, sometimes it doesn’t. Depends on the day I guess!
Also how is it that my LG TV already had Paramount+ as an available app but no HBO Max app? Absolutely ridiculous as this would solve most of my issues.