I’m using HBO Max from iPhone. I have an HBO subscription through Hulu but I have the app by itself. I would say at least 90% of the time when I go to open it, it tells me I’m offline. I know my internet is working fine for every other app. I will turn my wifi off and it still won’t work. It’s so frustrating! I’m not sure why I’m paying $15 a month for something I can’t even use. I love HBO’s content, if only I could watch it!
I’m now adding to my former review. The date now is 11/30/2020 and now I’m having a different issue with my app. I get an error message when I try to open the app that says my email or password is incorrect, followed by a super long error code. My email and password isn’t incorrect. I’m using the same email and password for the app on my TV and it works fine, I just can’t watch the tv right now because the kids are asleep, so I was going to watch on my phone.
I would really appreciate being able to speak to someone about this. I pay $15 a month for your service and I’ve rarely been able to utilize it because of all these issues. VERY DISAPPOINTED, WOULD NOT RECOMMEND!
I love the selection of stuff to stream on here! But I wish that there were some other features.
I wish that when watching an episode it was easier to go back and select another episode from the viewing instead of having to go all the way back to the Home Screen then to the list then re select the episode.
I also think that when watching on the computer/laptop when a new episode starts playing it shouldn’t go back to the small screen with the description on the side making you click full screen for every episode
Lastly I think there should be a sleep feature when viewing shows. Like on Netflix after a certain amount of episodes it asks if you’re still watching and if you don’t click yes it’ll go to “sleep” and if I accidentally fall asleep to HBO max it plays all night.
Honestly I’m not going to continue paying for this if some stuff doesn’t change to where I don’t get annoyed every time an episode changes.
“Fresh content at the top with full-screen imagery for your viewing pleasure”
You mean for your promotional pleasure and my annoyance.
This product team needs to shift focus from content promotion to UX improvement.
Features I like:
1. Being able to view the full A-Z library
2. Just added and Last chance sections
3. Great movie library
Updates I want:
1. View full episode lists for series in my continue watching section
2. Better access to content in my list. It’s hard to get to the series I watch regularly when they get buried behind all my saved movies
Updates I’ve gotten:
1. “For you” section of suggested titles containing movies I’ve already watched, are in my list, or don’t interest me at all. This only pushes my list of already selected content further down
2. A full screen promo of whatever the newest HBO original trash is that pushed actually relevant content far down the page
The app is constantly getting disconnected when I’m watching shows, especially when casting to my tv. It’s odd because often times it will be playing on the tc and I’ll go to pause or rewind, and the app makes it seem as if I’m not even playing it. It also often forgets where I’m at in a show. Also, a show I’m clearly watching week to week or a movie I stopped will be nowhere I sight when I get back in the app. I know, first world problems, but most of the time these streaming services encourage you to keep watching something, they don’t hide it away so you have to go find it. Obviously hbo has the best content, so I’ll keep using no matter what. But for real, I was happy with the old hbo app on roku or fire stick. Its just annoying that I had to get another streaming service to watch hbo, and the hbomax app is somehow worse.
This app does NOT work with iPhone and Chromecast combo. Will play in iPhone, but try to cast and either it stops playing the episode, and all that casts is a terrible purple HBO Max logo. Or, when it does actually cast the episode, the HBO controls disappear, so your only ability to control the episode (pause, rewind, etc) is via the Google Home app.
This is the only streaming app this happens with, and it consistently acts up.
Also, why is there no option to view all episodes (not just bonuses and upcoming episodes) on CS you’ve clicked into an episode page? If you want to go back to a previous episode, you have to go back up to the Search bar, search your show and only then do you have the option to play the previous episodes (see a full episode list).
HBO we love you but please sort it out!
The HBO content is awesome, but the sounds and color contrast make the user experience not as good:
- the browsing sounds when you navigate content on Android TV are totally unnecessary and really irritating
- the color contrast for selected content makes it hard to know where you are on the screen for the Android TV app; this is due to the use of purple color for highlighting on purple color background
I would love to see the Android TV app get better through the following:
- Get rid of browsing sounds
- Instead of purple color, use the black color that you used for HBO go; that had a more premium feel to it and wonderful user experience that compliments the awesome content on HBO
It is so unfortunate that HBO Max isn’t available as an AppleTV Channel. It is really depressing when the AppleTV app loads the garbage HBO Max app.
The app is miserable to use.
HBO Max has terrible onscreen controls when watching content. It takes up a lot of screen real estate and is vastly inferior to the native Apple video player. You cannot even adjust the volume without all of the controls popping up. It is ridiculous to use a custom solution that is so much worse than the native solution.
HBO Max doesn’t even have proper swiping to go back. They somehow butchered the gesture so there is an odd delay and it does not follow your finger.
I have already signed into HBO max online via my cable provider. I attempted to login to the app... it tries to make me link my existing account - ok, great. However when I click on the verify email button I get an email, I go to my email, copy the number try to go paste it into the field... it won’t let me. Every single time I do this, the field reverts back to the verify email button so I’m in this endless loop of verify email > check email for the code > copy code > touch the screen so I can paste the code > revert back to previous screen. Too much hassle to login to the app. I have yet to figure out how to login and I’m over it.
There are several movies and shows you can only find on HBO. Even though it is one of the most expensive streaming platforms, I finally caved and subscribed.
I have enjoyed watching some great HBO originals, but it doesn’t matter what device you are watching on, the service is NOT user friendly, especially when watching a series.
Skipping the intro of a show is a pain. 80% of the time you just end up pausing (same goes for skipping the recap). There is no option to skip the credits.
I could go on, but it’s just small little things like this that have made this my least favorite streaming service. It’s just annoying and inconvenient.
No hbo functionality for my lg smart tv. Felt like rewatching game of thrones on my tv but can’t because the app doesn’t exist anymore after an lg tv update. Idk if that’s on lg or hbo but I’m annoyed with that. You wanna compete with Netflix and Hulu charge me twice the price then your library isn’t as big as either option and I have to watch from my phone? The app is available on my Tcl smart tv but I noticed it doesn’t save my location if I switch devices. This is a standard feature for every other streaming service. Please fix the tv issue before wonder woman comes out I really don’t want to watch that movie on my phone.