Update as of 6/18/22. So now once you watch an episode on auto play or singularly one time through the show will only play credits and automatically go on to the next episode and end credits/ music. I put on New Adventures of Old Christine at night to fall asleep to. I wake up a few hours later and it’s already gone through the entire series because it just plays the end music of each one. I see there are others complaining about the sane thing. For as much as this app costs one would think the app developers would be held accountable for their substandard app. Netflix may be lacking in content at the moment but at least their app works as intended consistently. 6/13 updated review The app once again constantly crashes. When trying to watch more than one episode of a series an error message of “ oops” something went wrong please restart the app come up. It’s been doing this for about two weeks. This is one of the most expensive apps. Your tech people either need to figure out how to do their jobs or HBO needs to be a much cheaper app to account for all the flaws. Btw I’ve uninstalled and reinstalled the app multiple times to no avail. It’s not my WiFi or my system. It’s a sub par app at best. I just received a developer response —12/4- and it only consisted of an ad for new and returning customers to receive 20% if they prepaid 6 months. ABSOLUTELY NOTHING for those of us that have been paying for it all along even though we didn’t have access to it on a fire stick. Useless customer service. I have the same complaints others are sharing, but I would also like to add that the App shouldn’t have been released until ALL contracts are signed with companies. Because of the rush to get this out, I can’t watch this $15 a month App on my fire stick. MAX includes all shows and my HBONow is limited still. I subscribed to this for Friends and other specific shows and now realize the app cannot been added to my fire stick or the Roku device because the greedy companies can’t come to a decision on their costs they want to pay or be paid. You shouldn’t be charging the consumer your high-price if you aren’t able to supply the full product.
The iOS app still has garbage controls. If only HBO would use the vastly superior, native iOS video controls... This app even broke the native swipe to go back gesture. And now, every time you switch back to the app, you will see a different pop up ad for various content. Sometimes the gross ad pops up after the content begins playing. The AppleTV app was just updated, but it still crashes and needs to be force quit, so you will frequently see the obnoxious new splash screen that also makes noise. The UI is still terrible and navigation feels awkward, but at least it uses the modern Apple video player UI. Scrolling in the AppleTV app feels really off and unfortunately the new skip button placement gets in the way. One thing that hasn’t changed is the use of terrible subtitles. This is true in most foreign TV shows on HBO Max. Rather than use the lovely, dynamic native subtitles, HBO Max uses some terrible subtitles that appear to be permanent; making any content that uses them unwatchable. It is so much nicer watching content on any of the native AppleTV channels. It would be nice if HBO would offer a better HBO hub in the AppleTV app since it is infinitely better to browse for content in Apple’s app. It would be nice if the crap HBO Max app only had to open to play content. It is truly a nightmare trying to use the HBO Max app to look for content. HBO Max has a few titles available in 4K and some of them also have Dolby Vision. However, they don’t show as having Dolby Vision when browsing in the AppleTV app. They don’t appear to have any Dolby Atmos support.
As of June 26th,2022 I have been waiting and waiting for my tv to update from 52.20.0 to one of the last 2 update versions of either 52.25.03 or 52.25.1. I joined back in late April of 22, and had the old one and at first I was receiving Dolby Atmos but have since lost it and have called customer service which has been a nightmare as they all say they will get back to me with a technician.As a enthusiast of home theater,Dolby Atmos is a big part of audio and losing this sound is a big deal. I’ve also received several emails saying that they have updated their app and the email goes on to say”How did we do” to which I say,uhh THATS EXACTLY WHAT IVE SAID TO THE PEOPLE WHO ANSWER THE PHONE AND IN ALL MY EMAILS! I know it’s updated and I keep saying that IT WONT UPDATE ON MY SONY A90J OLED TV. Oh, the kicker being besides getting emails(No Calls)nothing has changed as these emails are so generic and probably sent by a robot (lol) and the last 4 have been sent in Spanish.No Habla? What is going on with HBO Max? Awesome lineup of movies but maybe the worst customer care and true incompetence I’ve encountered from any type of business.It’s truly like talking to a wall. Please figure this out as it shouldn’t take over a month to get some type of resolution for a very simple app update. Netflix,Disney Plus and even Paramount has Dolby Atmos working with my system so I know this is a hbo problem.Enough already!!!
I’ve mentioned obvious issues with captions that should have been caught when what was cynically implemented caused them, but the fact that the player will literally skip to the end of an episode when resumed from long pauses defies any measure of emotional response. The last time I experienced issues like that was with Real or Fenestral media players on a desktop computer almost twenty years ago. Such an error in the code does not make sense, and I had never experienced it once streaming was introduced by the major companies fifteen years ago. Many of the issues with the HBO players apply to the litany of other platforms it is on besides iOS. It’s been years and Warner is a major company who should be able to hire the skilled people necessary to fix these problems and match the ubiquitous industry and end user standard, especially if it wants to be a serious competitor in this arena. A catalogue of content does nothing for your streaming experience if people cannot view it without hassle and at their leisure.
I’ve been trying not to write a negative review in hopes the app would get fixed. That has not happened since I started my subscription two years ago. Why does it take so long to fix bugs that everyone complains about? From the comments I see here I am not an isolated case.
Others have already complained about constant crashes and bugs. One of the most annoying is the offline viewing feature. You can’t download anything. The downloads would stop for no apparent reason. Resuming any download doesn’t work. Or if it does I wouldn’t have noticed after waiting for a very long time each time. No one has the patience for that. Download speeds are horrific (and yes, I use a very fast connection). To download a couple of movies and tv show episodes for your flight, you need to start a day ahead. Cause the download speeds, twinned with constant download issues and the need to restart the app will take that long.
I first got hbo max simply to dump cable tv and also to get SOME movies in 4k and also Dolby Atmos.When I first subscribed I was getting both but in the last 3 weeks I’m no longer getting Dolby Atmos. I think the problem is that I’m getting the latest version of the updated app on my phone but my tv still has the old version. I’ve tried everything but to no avail. Especially when I can’t get someone to help me with the latest version on my tv.When I have an issue with my new cable company,which is rare,they are able to send a fix over the air but hbo max is super slow especially for a service that charges $15 a month. Terrible lack of knowledge and quality. I’m still able to get the old version of 52.20.0 and can’t get the latest of 52.25.03 no matter how many times I try to get it transferred from my iPhone to my tv.Sony A80j tv. Over a month now and still can’t resolve this
I have been meaning to review this app for quite some time. As I sit here waiting for the app to load on Apple TV I have the perfect opportunity! Of course the HBO max content is probably the best of all the major streamers but the app, at least on Apple devices, is as bad as it gets. The service is a couple years old now and I assumed the bugs would get worked out but I don’t think that is happening any time soon. It takes several minutes to load, and when switching profiles it sometimes takes too long to bother waiting. The download feature is also hit or miss (mostly miss.) It really shouldn’t be that hard for such a large company to provide a decent way to view their content. Hopefully HBO gets their act together soon.
They have an amazing lineup of shows so they feel they have zero need to innovate, fix the app, or listen to any feedback at all. The app is literally so horrible I cannot put it into words. They took away downloads and added commercials to the base version, I upgrade to the download/commercial free version and they did not even upgrade my account. They forced 8$ out for the rest of the month, and instantly charged 16 for the new month of upgrades, without even changing my service. The app is absolutely identical as before. Still get ads, still cannot download.
Was told by an HBO employee to delete and redownload and thats the best they can do to help me. MOST WORTHLESS STREAMING COMPANY
I have to say a great selection and I cannot complain about quality….but…. in the mobile version of the app I cannot browse episodes of a series :/. Sometimes for some reason my app skips an episode for some reason then I can’t browse and select the proper episode I desire to watch and it kinda bums me out. What I have to do is go on my Xbox and open the app while logged into my account and select my desired episode then go back to my mobile device which confuses me as to why I’m having this issue. Maybe there’s a button I just haven’t found yet but I swear there’s no way to browse episodes within a series. I hope something is done but other than that I would’ve given a definite 5 stars
Es la aplicación mas horrible para TV de cualquier servicio en streaming ! El contenido es muy bueno y puedes disfrutar mucho con sus series y películas mientras uses una tablet o tu celular pero es un martirio intentar utilizarla en la televisión , muchas veces salta un error de “falla en la reproducción” y te pasas horas intentando que reproduzca el contenido que quieres ver en la TV, recién en enero cancelé mi suscripción, y volvi a pagarla para ver si habían corregido ese error pero hasta la fecha es lo mismo , es increíble que hasta Paramount Plus funcione perfecto y HBO que pienso es mejor , tenga tantos errores !!
No paguen por ella si quieren verla en la TV!
Cancelaré de nuevo !