I've streamed for well-over a decade, and during that time, I've seen the 'landscape' change - mostly, for the better (of consumers),but, there's always someone, or something which is a blemish. Surprisingly, this time, it isn't one of the smaller streaming channels(like FilmRise, etc), but one with DEEP pockets; this one. Like many who stream, I don't give a second thought whenever I have to pause something for some reason. I'm always able to continue watching exactly where I left off on my iPad, or my Fire tablet. I can also - with all the others - push 'play' when I return to watch on the TV I had paused. Without any 'hiccup', or glitch, the programme will resume. NOT so, with TV. What happens? If I've left it paused for more than a few (less than 10min, or so), I'll push play, and this delay begins (signified, by, for some odd reason, 2 large white dots, which pulsate, signifying - I think, 'workimg'), only it NEVER ends, Sometimes, if I'm 'fortunate', after pressing 'play', it'll go straight back to the HBOMax home screen. The ONLY way to stop this glitch from continuing, is to press the 'home' button on the remote (and then, having to go find the streaming channel, and dig through to 'recently watches', etc). I've NEVER had this problem with....well, with ANY app for ANY other streaming service. not The Criterion Channel, nor Discover+, nor Paramount (also, '+'), etc, and NEITHER with ANY of the smaller services, such as the afformentioned (and REALLY good FilmRise. I've seen problems like this happen - mostly in the 80s and into the 90s, but, when Apple switched to OSX/iOS, it stopped this from happening, as their was no longer too little memory to handle (what ostensibly to be) too much code built into a particular program. Yes, I know this is the place for where one rates (an Apple) app, but, this is also where one can ('easily') give/get app support, and as many apps which appear on streaming TV's are built by the same people wno Apple's (and Android, as well), I figure it's easier to let them know though the quickest way to contact them.
During the beginning everything was great been watching stuff on this for months. Till a few days ago I payed for my monthly subscription which was 14.99 (no ads) and is now 15.99 which is small problem for me, but it doesn’t really matter. What does matter is when I went to watch something this thing popped up saying “Get Ready for More” with options to have access to all of hbo max or access to hbo only, I chose to access all of hbo max and I thought nothing of it until I tried to watch something and nothing played it was just a blank screen, but being patient I decided to wait a bit to see if it was going to start working but it didn’t. So then I thought “Oh it must just be this particular show that’s not working, I’ll try something else”, but when I tried a different one it didn’t work either. The only movies and shows that work are the hbo shows/movies and I don’t like that I feel like if I’m paying that much for a subscription I should have access to everything instead of just part of it. The other thing is that before I renewed my subscription everything was working perfectly fine. I would like to know if this can be fixed or if it’s a glitch in the system or something.
I have HBO Max through Amazon Prime Channels. It worked for about four - five days & now I keep getting the "Get Ready For More" page. It offers me the options to either “Choose a Plan,” “Restore Purchase,” or “Tap Here If You Already Subscribed.” No matter what i click, it takes me right back to that same screen despite falling the instructions to log in. It won’t let me play anything from the HBO Max app on my phone or smart tv. I can watch the Max catalogue on my Amazon Prime but i preferred using this app until this started. I deleted, restarted, updated, & contacted the HBO Max help line who directed me to Amazon Prime. They then told me that i couldn’t watch anything on the HBO Max app since i get it through Amazon Prime Channels. I know this to not be true as i had been doing it before. Very unsure why i can’t watch from the app but it’s quite unfortunate as i’ve stated time and time again that HBO Max is the superior streaming service. Please Help.
This app is total garbage. It’s laggy, glitchy, and worst of all, the downloads don’t work. Shows are great but the experience is completely ruined thanks to the dim-witted developers who built the app.
Downloaded a ton of shows and movies for my 11 hour flight. When I try to watch these downloads on the flight, it takes more than a minute for all my downloads to load (the screen says “no connection” until finally loading my downloads).
Then, when I try to watch the downloads, I can’t even watch them!!! The app just displays a black screen. I figured out that I can watch my downloads - but it takes 10 minutes of waiting for the download to load. So I was waiting 10 minutes to watch each 20 minute episode. Furthermore, some downloads were unplayable.
How is this HBO app so bad when literally every other streaming company does these things flawlessly? Hire new devs, HBO. PLEASE!! You guys are doing something wrong.
I love HBO shows. I’ve been in love with their series for over half my life now, and they never fail to impress. I just wish the app was even a fraction as good as the content. Not only is it buggy, slow, and consistently the most problematic of every single streaming service I use (Netflix, Prime, Disney, Paramount, etc.), but the Downloads DO NOT WORK. I download something and then when I get on the plane I go to watch and it says “no internet connection, try again.” No kidding no internet connection, THAT’S WHY I DOWNLOADED IT. I’ve tried every work around I’ve found on the interwebs, but nothing consistently works. Once in a blue moon it actually works, for maybe an episode or two, but inevitably it goes back to telling me there isn’t an internet connection. Seriously, you would have to try real hard to come up with a more infuriating and nullifying bug for a mobile device video streaming app.
The app is one of the worst apps on my phone. At the gym, when I’m connected to wifi, it won’t play content because it says I’m not on wifi. I switch over to Netflix, which is set up to only use wifi, Netflix works without issue. Also, if you download items to watch when you are offline, like on a plane, you can’t watch those items because the app requires you to log in which obviously you can’t because you are not connected to the internet. Again, no issues with Netflix in this area. Lastly, if you were watching something that was downloaded and come back a few days later to restart, you might get an error message which tells you an error code for support. If you go look at your list of downloaded items, you will find it’s actually expired, so why couldn’t the error message just say that? This is a very poorly designed app, I wish the app was as good as the content that was in the app.
Surprised to see such a poor offering from a company of this stature. Full of bugs and feature gaps. The thumbnail images repeatedly get lost and then fail to load, making the app unusable until a force quit. The iPad app doesn’t support keyboard commands: at minimum, space to pause / resume and right / left arrow to skip forward / back are essential. And where are the previews? I have to switch over to YouTube to watch previews?? You’d think a supposedly premium brand like HBO would be setting the standard with their app, but sadly it feels quite mediocre and amateur. This is the product of a lack of true competition, given they have a monopoly on certain types of content on one side, then give it away for free to many broadband subscribers on the other. Missed opportunity to do something great, and instead we’re expected to tolerate something barely good enough.
In a competitive field of streaming services, HBO Max takes the cake as the most buggy, least helpful app of all the services. For years users have reported issues streaming their downloaded movies/episodes when not connected to wi-fi (AKA the whole point of downloading). HBO basically renders the app useless when not connected to Wi-Fi, making the app useless while traveling or not connected to a reliable home Wi-Fi.
I love the content availability of HBO, but it isn’t worth anything if you can’t download it. Would avoid the iPad app like the plague and if your reason for downloading is to watch when not at home, this isn’t the app for you as it will basically crush your dreams.
Never had this problem before (though I haven’t accessed it in a few weeks) but every time I load this app it asks me to choose to view all of HBO. When I select it it, it takes me to my previous watches and continues as well as a movie selection but no matter what I select it takes me right back to asking to me to select view all of HBO and won’t allow me to select any content. I didn’t pay all this time for nothing.
What is going on here? Works on my browser on my laptop at home I believe as I haven’t tried that in a while and I’m not home now to find out. It should work on my iPhone 14 though as it used to.
Please fix this or I’m out. Not a good time yo waste money.
I’ve had the app for years through Hulu. A few months ago we decided to switch to having it through our Amazon Prime channels. We’re supposed to have access to the app, but it keeps looping us back to the restore purchase page. I click on it & our homepage comes up. I click on something to continue watching a show I’ve started, & instead of going to the show, it loops me back to the restore purchase page. I’ve deleted the app, logged in on multiple different devices, all the trouble shooting things I can think of.
We got signed out after a power surge in our apt & just have not been able to log back in through Prime channels. Super awful.