I’m streaming HBO Max on a Roku Ultra and agree with others that the app could use some improvement and is kind of buggy. For me, the sign in process was a problem. I changed my password and couldn’t sign out on my Roku, the button was in settings but it wouldn’t sign me out. I had to go to the app on my phone and remove the device manually. For a premium service such as this, it could use some improvement. It streams beautifully for me, but the navigation and other functions are a little behind the other streaming services.
The variety of content that you offer is very good, considering all the the hubs to the other services and new content on a regular basis. I think the price is fair compared to the other services; I signed up for an annual subscription of ad-free (actually a renewal) and got a little price break. I enjoy many shows and films, but got hooked on “The Gilded Age” and look forward to season 2. The new documentary on Arthur Ashe is excellent. If you could make some improvements to the app, this would be practically perfect.
I love this app. It’s a stress reliever and entertainment provider-when it wants to function. Unless the app is having the time of its life, it will refuse to work. Here’s the flaws:
1. It will say that you have no Wi-Fi connection when you actually do at random times. There is the heavenly airplane mode but turning it on to watch a show kinda ruins the flow.
2. Crashes. Hoo boy. It’s crashed 3 times in 5 days. Whether you get kicked out of the app or forced to restart it, they’re a complete nuisance.
3. Not a functionality-related issue, but too many movies and shows get removed each month. Peacock exists but still.
4. Sometimes not a single button will work, as the cherry on top.
It’s kinda sad. The app is incredible, but that’s because of the stuff that ya can watch. If this had mediocre or even bad shows I’d one star this for sure. Plz fix. Maybe it’s just me but I dunno.
HBO has to be my favorite streaming service. While I love netflix it seems I could watch HBO and nothing else if forced. That makes the disappointment of this app even worse.Now that I stream and no longer have cable television it’s even more important to be able to view the service on a device like an iPad.I deleted the app over a year ago because it was completely dysfunctional in download mode. Since then I’ve canceled my cable and now I stream only so I subscribe to hbo. I decided to reload the app for a recent trip. Yet again it failed to function on the plane when not connected to the Internet. It locked up so badly that it was non-functional even when reconnected to the Internet on the ground. It appears that HBO max will be a streaming only service on my television in my home as the app is completely unusable if you download a show and then attempt to view it off-line.
This app is terribly built. In an attempt to sign in to my provider account that provides me my new subscription I am unable to sign out of my old expired account. Beyond frustrating the lengths I have to go to even get I to this streaming platform. Go to the website to sign out I all devices, this can take up to 4hrs to complete. When I launch the app, it asks me to pick a plan, restore purchase, or sign into provider (which is continuously failing) with no option to sign out. From the resubscribe screen there is no option to sign out of the app or to manage your profile, it is essentially softlocked. The one time it bugged and I believed I signed out, the keyboard would not pop up upon trying to sign into my provider. Content-wise it’s not bad, as for its service as a whole? Pretty crap.
Yesterday, I was watching a series and many movies normally until today. Today I came to see ALL CONTENT WAS LOCKED. Only three days ago I purchased the $10 plan and now the app is already glitching. When ever I try watching anything it says… “CONTENT BLOCKED your profile is blocked from playing this title because of parental control settings. Try choosing a different title.” Another thing that concerned me is that I am not even logged into a child’s account nor have I made one. I have not messed with any setting to have done this. Next to every movie, show, and series, there is a locked icon. Once again, IT HAS ONLY BEEN THREE DAYS SINCE I’VE PURCHASED THE PLAN. PLEASE FIX THIS ISSUE RIGHT AWAY BECAUSE I DID NOT WASTE 10 DOLLARS ON THIS APP FOR NO REASON, I BEG.
The most recent update adds a large black border around the video screen on mobile. This effectively reduces the size of the already small iPhone screen.
They previously had this issue and claimed it was a “feature” that provided a “consistent viewing experience.” Obviously they came to their senses because they got rid of the black border.
Now it is back! Please remove it; nobody has ever wanted a movie to use less than full screen. The black border really ruins the experience on mobile, and there’s no reason not to use the whole screen. Netflix, Amazon, Hulu, YouTube have all managed to solve this seemingly obvious problem but HBO continues to struggle.
Ever since the app was updated to the newest version in the past month, it has been incredibly buggy. Here are my 2 biggest complaints:
1. The app has stopped updating in my “Up Next” queue in the iPad TV app. Tried uninstalling and reinstalling, but nothing changes. I have so many streaming services, using the native iPad TV app is the only reasonable way I have to adequately manage the amount of content that I am watching. The present lack of connectivity in this regard is quite troublesome.
2. I will randomly get error messages when picking out content to watch. Every time this happens, I have to close the app and reopen.
So far this app was great to view things on my iPhone with movies and tv shows a lot to choose from but I have updated the app recently and before updating it there is a black screen issue. I tried uninstalling it and reinstalling it and nothing is working. It asks to connect to Bluetooth and then there is nothing but a black screen. I am using an iPhone 13 pro max and there is no excuse for this…please fix this HBO max. I only use this because it was free with my AT&T bill. I don’t see what could have happened on my end since it’s entirely free. Sorry for the poor review but there shouldn’t be stuff like that happening.
Trying to get this app to stream to apple TV using airplay is infuriating. It constantly says that my internet connection is bad (it’s not because it works just fine for every app except the HBO max one) when I try to connect or that an error occurred loading this content. The only reason I have to do this is because they don’t support my older Apple TV’s which works just fine so I have to use airplay to stream it rather than use an app in the apple tv. Why should I upgrade if my Apple TV works just fine for everything else except for HBO max?!
There is nothing consistent on this app.
It struggles to cast to chrome cast from my phone.
The buffering time is awful compared to my amazing experience on Netflix.
If I’m watching a series and the display page is the lay episode I watched. There is no knee item for me to go to previous episodes from that season. I have to re search for the series and click through multiple screens to get access to the rest of the episodes in that season.
Take some queens from Netflix people. How hard can this be to construct an easy to use app??