This is a review of the APP, not the service
A lot of people are talking about how annoying the pages are to find episodes. This is all true. But what is worse for me is the onboard controls. There are no gestures, swipes, or pinches of any kind to control playback. The only thing is sliding right from the left side exits the content. This is a feature no one asked for. Netflix has gestures for expanding the screen, skipping in increments, and even brightness controls. Hulu and YouTube have most of these as well. But not with HBO. The controls you do have are pause/play, and skipping. But the play button is in the corner, so more often than not hen I try to press it I accidentally swipe and exit the content. It has a very small hit box and should be in the center of the display.
Invoking control center, Notification Center, or entering multitasking even a bit pauses the content. Netflix used to have this problem but does not any more.
At least they are not actively blocking PiP like YouTube is.
The iPad app doesn’t even have keyboard support. You cant pause/play, skip or scrub with the keyboard.
If this review only concerned itself with the service, than 5 (maybe 4.5) stars. But in this age where we expect certain QoL features from streaming apps, HBO Max falls very short.
I usually download shows on my iPad Pro from home and watch them later on my break at work where there is no wifi signal. We have 4 sources of internet at home: a sattelite internet, a portable wifi, and 2 LTE cellular hotspots. However, it’s quite a challenge downloading shows for offline viewing. It’s like HBO Max only wants you to downlod one or two shows at a time and won’t download whole season of a show. 4 tv shows takes about 2 days to download if your internet hs no interruptions. I thought the problem was with our networks but on all 4 networks, the download rate was the same. Also, the download process freezes at a certain point and when that hppens, it resets again. I’m sticking to Netflix and might just cancel our subscription.
I have a few complaints one of which is how AWFUL the app is made i mean it took me 5 hours to even be able to get into the app and it doesn’t even let you log in so I spent time for nothing and the fact that you make people pay 15$ A MONTH. For such a poor app is disappointing, i hope you make your app better and find someone completely new to re do the whole thing because it is NOT worth the money. I will gladly change my review when you 1. Fix your app 2. Start actually fixing problems. 3. ACTUALLY START TAKING YOUR WATCHERS ADVICE.
Also, what is the point of so many ads when we already pay 15$ just to use a poorly made app.
I am now going to keep adding to my complaints every so often just to show how much is wrong with this app
We’ve got a 30-day free trial, so I tried to load it up with a bunch of stuff we can’t find anywhere else. Unless it’s DC related, though, it’s probably from the 80’s or 90’s. Not a huge selection of hot titles.
The UI is also an issue... on the phone, PS4, & desktop. They’re all slow, clunky, time-out & need to be restarted, & the personalized list isn’t very accessible, when it shows up. It also boots titles I save sometimes or just doesn’t show them on my list.
The most common problem is freezing when I try to play something. Still lots of work to do to make this a good experience. Not a bad aesthetic, just needs good functioning to compliment it.
Tried to watch 3 shows in the past month and each time it played a few minutes, paused a few times, then displayed a screen saying “Can’t play title. We’re having trouble playing this video. Please try again later.”
I tried. Multiple times. On various shows. At different times. On different days. Monday at 1:30 in the afternoon HBO MAX won’t stream a movie. A documentary on a weekend evening won’t play. ABC works fine and I’m not even paying them anything! Pay $20 a month, and HBO tells me I should want to watch sometime later, not now.
HBO MAX demonstrates exactly why streaming is such a bad idea. This NEVER happens with DVDs or OTA television!
Every time I try to use this app on my TV, it either streams without sound or doesn't load at all. This was happening a while ago with game of thrones.. I could get it to work about 25% of days, the other 75% I had to go with Netflix. Now months later, trying to watch a show on here for the first time since then and what do you know! No sound and/or will not load. I am cancelling this terrible service and getting my money back.
PS: no, it's nothing to do with my internet or TV. I have tried EVERYTHING other times this was happening. Just had to come back the next day and hope HBO was going to give you what you pay for.
This app is absolute garbage. I’ve been trying to sign in with my new ATT Elite plan for days now and no matter how many times I try it ends up on a blank screen and doesn’t update. Hey HBO devs, can’t you make something that actually works?? Why isn’t easy like the Apple TV app?? You would think that by (overcharging) the $15 per month price tag you would bring out some sh*# that works flawlessly.
And why you I pay $15 to you when I can pay $6 and watch the MCU and not your phony and broken DC BS...???
I know this doesn’t apply to iOS apps. But here it is. Anyone that has had a elderly parent move in with them has probably felt the pain of trying to familiarize them with the tech in their home. I’ve invested in Roku devices thru out my home to ease navigation for my parent. Only to find HBO in a fight with Roku over fees. Then you kill the HBO now app so we can’t even use it on the Roku devises either. After 20 plus years as a HBO subscriber I’m close to leaving it behind. How much $ do you need to make
I know there are tons of shows and movies here... just can’t find them.
The app is great at pushing current HBO series, things that just appeared on the network.
But browsing categories and titles is a nightmare.
Seriously, go look at how Netflix does it. You all have way too much content to bury it. I hardly use the app because of this.
Also, because you all are not on Roku, it’s not so much fun ONLY being able to watch on my phone.
Paying a lot of money for just a phone streaming app.
It was a great app at first I really loved all the content. But then out of no where it logged me off ok no problem I tried logging back it and it said my information is wrong when I haven’t changed the password or anything it won’t let me connect using my xfinity information then it says I have to pay for the app but it’s suppose to come with my plan with Comcast. If this is just a way to get people to pay more for something they don’t have to pay for then I’m done HBO and Comcast