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Hopper: Flights, Hotels & Cars | App Report, Store and Ranking Data
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Hopper: Flights, Hotels & Cars
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Category
Store
Last Updated
2023, Mar 13
Publisher
Visibility Score
88
Category Ranking History
Review Breakdown
Downloads
Feb, 2023
Worldwide
1M
Revenue
Feb, 2023
Worldwide
$0
Screenshots
Description
The Hopper app has helped over 70 million travelers find and secure the best price on flights, hotels, homes and car rentals - each and every time they book their trips - saving its users an average of $65 per trip compared to other travel booking sites or apps. Download Hopper today to claim your $30 welcome bonus! Book Flights, Hotels, Homes & Rental Cars Find over a million flights, hotels, homes, rental cars (and cute bunnies) - all in one app. Book your trip safely and securely, in just a couple taps and a swipe. Always Get the Best Price Hopper predicts prices for flights and hotels, with 95% accuracy up to 1 year in advance. You can watch a trip right in the app and we’ll send you a notification when it’s the best time to buy — recommending you to book now, or maybe wait just a little longer. Easily Find The Cheapest Travel Dates Simply search your preferred destination and use Hopper’s color-coded deals calendar to easily find the cheapest travel dates for your trip. Not Ready to Book Right Away? Hopper lets you freeze the price, so that you never miss a travel deal. Take the time you need to finalize your plans, or wait for your next paycheck to come in - if the price goes up, you only pay the price you froze it at. But if the price goes down, you just pay the lower price. Earn Rewards, Travel More Earn money when you book with Hopper or refer your friends. Claim your rewards instantly & apply them towards any of your future trips. Unlock Exclusive Discounts Check out Hopper’s Deal Drops to gain bonus limited time discounts on top destinations that won’t be found anywhere else. Travel with Confidence Avoid fees and frustration! Make any trip flexible with Hopper’s Flexible Dates and Refundable Ticket Plans. Get instantly rebooked without extra costs if your flight is delayed or you miss a connection with Hopper’s Disruption Protection Plan. Travel stress free with 24/7 access to Hopper’s Customer Support. Help the Planet, One Booking at a Time. With every booking that occurs on Hopper, we pledge to plant 4 trees to offset the carbon footprint. To date, we’ve planted over 28 million trees. Hopper has no ads, no spam, and no stress — just accurate predictions and travel deals. So what are you waiting for? Start saving money with the bunny today. Download Hopper for free now, and let’s start planning your next trip! Hopper Love • “The 10 Best Free Apps for Air Travel Junkies” - TIME • “The Most Downloaded OTA in the U.S. in 2021” - Apptopia • “The app helps travelers find the cheapest flights, hotels and rental cars.” - The Points Guy • “Compared to exact searches on Expedia, Kayak and Orbitz, we regularly found that the deal quoted on Hopper was the best” - Travel and Leisure • “Hopper can be a better option than direct booking for those who need more flexibility.” - The Wall Street Journal • “Find me a hotel on Hopper!” - The Late Late Show with James Corden • “Travel Unicorn Hopper First Came for Expedia. Airbnb Is Next” - TechCrunch • “Hopper is committed to offsetting the carbon emissions of every flight and hotel stay it sells.” - Forbes, The Top 100 Most Customer-Centric Companies of 2022 Say Hello to the Bunnies Facebook: https://www.facebook.com/hoppertravel Instagram: @hopper Twitter: @hopper Website: http://www.hopper.com Need support? Head over to https://help.hopper.com to find answers to frequently asked questions.
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Reviews
Watch Out! Sketchy offers are included
Smiley Dave #$&@?<€¥^% on 2023-03-23
Many offers on Hopper are good but some are downright sketchy. Hopper should exclude these offers from their application.
I used Hopper to book a flight from Bengaluru (India) to New York, via Tokyo, on Japan Airlines. Hopper said to proceed to the Japan Airlines website to find all the information I needed and to check in for the flight. When I got to the Japan Airlines Website, it was difficult to navigate so I gave up and hoped I could trust Hopper and Japan Airlines.
On the day of the flight, I tried to check in on the Japan Airlines website but they had no record of my confirmation number. This is India so I assumed that they just wanted me to go to the ticket counter at the airport. Fortunately, this was the case. At the ticket counter, they confirmed my ticket and everything would have turned out fine until they discovered I had only two COVID-19 vaccinations instead of three. Because I had a 12-hour layover in Japan, the Japanese government required three vaccinations.
The Japan Airlines ticket-counter supervisor told me that they don’t offer refunds and that I need to contact Hopper. Hopper told me that they couldn’t process my refund, I needed to contact Japan Airlines.
This is sketchy business practice on both Hopper’s part and Japan Airlines’ part. In my opinion they’re working together out of greed alone and they both don’t really care about their customers’ experiences. Will I ever get a refund? It doesn’t seem likely.
Watch out! Don’t take any offer that Hopper won’t refund.
Okay for hotels. Flights: NO
Ajpowers on 2023-03-23
I have booked hotels through hopper on multiple occasions. It does give a cheaper price then the retailers would. I have had no issues checking into my hotel when booking with hopper.
I needed a name change on my reservation and I contacted support and they said they were able to help me and got it sorted out. Upon hotel check in, the hotel did not have this change. So the card paid didn’t match the person checking in. The hotel took care of us. Not sure that hopper did. It wasn’t a huge inconvenience because it worked out, if the hotel didn’t work with us on this mistake then it would have been a big issue.
I have tried to book flights twice on hopper now. Once over a year ago and once today. The first time, I paid and was charged but I got the error that my request could not be completed. I contacted support, waited a few days, and got my refund. My flight was never booked.
I just tried to book a round trip today- same thing. Request could not be completed at checkout. I was charged. And the flight is not booked. I read that charges will drop in 6hrs. It has been more than 6 and still no refund or dropped charges. This should still not being an ongoing issue over a year later. Where is your IT team???
Hopper, you have such potential to be a great app. Fix the flight issues. FREE 24/7 customer service. And correspond with the place/airline your guests have booked and email them a confirmation that comes directly from the entity that was booked.
Hopper, unable to follow their own directions
Xastur76 on 2023-03-23
I recently reserved a hotel room for an event we have coming up at the end of March. I paid the higher price so that I could pay on-site the weekend of our stay. Upon booking, My debit card was immediately charged the full price. I sent an email to customer support on January 25. I received back an automated email that said they would be in touch within 24 to 48 hours. I did not pay the additional charge for customer support so I can only assume that is the reason I have yet to receive a response as of February 10. I have, however, received two emails that says they have not forgotten about me. 🤷🏼♀️ Unless you like taking chances with your money, I strongly suggest an alternate booking company! Reservation #6KNFXXSVBGBG
Update: After nearly 2 months of trying to reach customer service & receive a refund for the difference i over paid, I have been told there is nothing they can do for me!!!
DO NOT USE THIS APP!!!!!
Stole money
MusicKing37 on 2023-03-23
Booked a week stay and paid in advance when I get to the hotel they’re asking for another 800$. I ask them to cancel and my transaction is waiting to be refunded I still need a hotel book another one and once the payment goes through an error code pops up and my payment is taken but the app doesn’t show my booking… took another 800 from me and I get to the hotel the guy doesn’t have my reservation. There’s no way to contact support without one. And even with a reservation don’t expect to get help unless you pay 20$ for a live rep. This app is truly horrible and intentionally set up to lure and take peoples money with no phone number or viable way to contact support. For 1-2 nights maybe worth the risk but I would not recommend for extended stays. I’m going to find a way to get my money back
Fraudulent
Marymarymart on 2023-03-23
When securing round trip flights across the country for my family of four I received a message the booking did not go through. I then booked all new flights. Then I found both flights were actually booked and I was charged for both. Charged without my consent for a $5 Hopper tip and $42 VIP Support charge for help when it’s impossible to actually connect with customer service. I found a random phone number online for an agency that contracts with Hopper and I was able to cancel one trip without a fee. Cancellation went through and I was emailed by the airline that they were reimbursing the charge, but this money went right to Hopper and over three weeks later I have not seen this refund to my credit card ($1,800).
Stay away from Hopper! They are fraudulent.
Not worth the deals.
808ogs on 2023-03-23
I have heard so many good things about this app and decided to try it out. Yes, the deals are incredible and I found some good deals. However, those deals come with major negatives. Customer service is not there if you do not pay the $9/10 extra to be a VIP. You think I don’t need to pay extra customer service will still help me. Wrong, you will wait months before getting help on a refund. When even sending all necessary documents, they make it so hard and complicated. Or the refund will not be available and give you a “credit” to your hopper app. Which has a 45 day or something similar to use that credit. Just go ahead and save yourself and book with the actual site of whatever you need. You spend more money to get customer service and your time.
Sneaky Fee’s
MG .. on 2023-03-23
i recently purchased a flight using the hopper app the process of picking my flight was smooth but when you try to check out you get bombarded with add ons I took my time to make sure to decline every add on that I didn’t need and when I swiped for my purchase it said I would be charged $307.59thats with tax and the cost the flight it self was cheap the part that bothered me was the receipt I received showed a fee for “vip” support and a $5 tip which brought me to a grand total of 337.59 I never agreed to any of this and the fact that you stated to me one price and send a receipt for the other is a robbery and a terrible way to treat new customers
Filled with Micro Charges
Xirbtt on 2023-03-23
This app may get you a good flight deal for marginally cheaper prices than other places but drastically makes it worse by trying yo charge you for every detail afterwards. Even things that you don’t have to pay for like your plane getting delayed, thats covered by the airline you are with, you don’t have to give hopper 30 bucks to change your flight. They are just hoping you don’t know that.
Also ever since I gave this app my email I have been nonstop bombarded by spam emails that bypass my spam folder because hopper sold my info and signed me up for a bunch of random web newsletters.
Use this app to find cheap flights then buy them elsewhere.
Price freeze is a scam
hami1000 on 2023-03-23
DONT USE PRICE FREEZE! I walked right into into it. But I figured it was no big deal cuz I was planning to get the room anyhow. However, I realized I couldn’t tell if the room was big enough for my family. So I reached out to customer service, and they said it’s bc I chose the wrong freeze. And there was nothing that I could do and no way they could help me. My only option was to call the hotel directly and pay more. (Even though the room I wanted was now showing for LESS on hopper)
Though they may be polite about it, their customer service is terrible. They don’t care to help the customer at all. They act as if their hands are completely tied.
No customer service.
pink2747 on 2023-03-23
If I could give Hopper zero stars I would. Somehow, I accidentally booked a car while checking out prices. I went to cancel and I couldn’t on the app. So I contact customer support and they said it would take 7-10 days for an answer. For a simple answer. It’s not that difficult. Called the company the car was booked at, the company said they could cancel but would still have to talk to Hopper to get the refund. At this point, I know the rental can be cancelled so what are they waiting on? I found a number to call but it just says to go on the app. Very frustrating.
Get Expedia to book things through. I’ve never had any issues with them.