App Icon for Instacart: Grocery delivery App in United States App Store
Instacart: Grocery delivery
See on store
Category
Store
Last Updated
2022, Jun 30
Publisher
Visibility Score
85

Category Ranking History

Instacart: Grocery delivery Category Rankings

Review Breakdown

Instacart: Grocery delivery Review Breakdowns

Ad Intelligence on 2 Networks

Ad network creative preview
Network Facebook
Media Type Video
First Seen 36 days ago
Last Seen 4 days ago
Creative Count 40

ASO Keywords

Keyword Rank
grocery delivery 1
grocery 2
instacart 3
groceries 4
cart 5

Downloads

Jun, 2022
Worldwide
694K

Revenue

Jun, 2022
Worldwide
$0

Screenshots

Description

Shop online & get your groceries delivered directly to your door in as fast as 2 hours. Plus, your first grocery delivery is free! And it's safe—contactless delivery is available. Instacart delivers fresh food, alcohol, and household items the same day all across the US. Download the app to see what stores are available in your zip code. Prefer to pickup? Order online and pickup at your local store, where it will be waiting for you when you arrive. Ordering made easy 1. Enter your zip code 2. Shop stores for groceries, household items, electronics, and more 3. Add your items to your cart and place your order 4. Chat with your shopper in real time to make any changes to your order 5. Relax while you you wait for your delivery to arrive 6. Enjoy your items while you save time & money Contactless delivery Order safely from your home and get your groceries delivered to you same day. Our 100% contactless delivery helps to ensure you and your shopper stay safe. Find your favorite products Get fresh produce, late-night snacks, and even alcohol delivered to your door. Don’t forget essentials like toilet paper, prescriptions, other household items! And your shopper will ensure that fragile items like eggs and glass bottles are always handled with care. With Instacart, you can: • Find exclusive deals & coupons • Creating shopping lists • Reorder your favorite products • View nutritional information & filter by diet Where to shop with Instacart Shop from your favorite stores - Aldi, Publix, Costco, Safeway, Wegmans - and nearly 40,000 other retail locations across North America. Download to see what stores are available in your zip code. Terms and conditions apply. See details: https://www.instacart.com/help/section/360007996832

0 Installed SDK

Reviews

Preferred App for Delivery but misleading
HockeyTown1925 on 2022-07-01
This is definitely my go to for grocery delivery services and the app works fairly well. My only complaints are the very misleading “delivery time” estimates. Without fail, each time I use the app, it will say on est time on the home page when selecting a store, but you have to get through the ordering process to see that tie 8:30 delivery time actually meant 9-9:30 and that’s only if paying for priority otherwise it ends up being 10-11. Really just prefer transparency. It wouldn’t change my purchasing behavior. What does make me want to change my purchasing behavior is see these misleading times because it just feels like a tactic to get me to use the app which also makes me feel like I, as the customer, are not the priority. It’s the sale that’s the priority. I also don’t think it is always very accurate with product quantities. Every time we order, it’ll say something is in stock but it wasn’t. Or things will be out of stock for months. Hard to believe that to be the case so I’m sure it has more to do with the data transfer on quantities of stock from the store. But this could be improved.
BUYER BEWARE! Please read before using this service.
OutOver$500 on 2022-07-01
Very specific directions to the driver. Only delivery ever out of all my Instacart deliveries. Bad business. Tried to give instacart another chance through delivery of my Costco order. Again, the issuers with the delivery. The driver dropped my order over 30mins earlier than the scheduled time slot. He just left over $500 worth of cold and frozen groceries in the 80+ degree sun. Needless to say all of those items did not remain at a safe temperature and needed to be thrown out. I contacted instacart support, again. The only correspondence I received was an email stating that my refund/credit was denied because of too many claims from my account. So now I’ve been screwed twice to a total of over $1,000 to no fault of mine. Both scenarios were 100% the delivery drivers fault and instacart does not care and will just give you the run around until you give up. I will never use this service again.
Not great 😕
ughanyways on 2022-07-01
Instacart is known and loved by many people... but in reality— it's not beneficial for the person who is driving you your groceries. The orders are so scarce, sometimes you can spend up to 2 to 3 hours driving without any requests. Also— you have to go through a series of trials before you even are able to work orders that are substantial. As a beginner the first orders you begin to see start at as low as $6-$8 and require you to drive up to almost 12 miles. Not to mention you can't work certain orders without having a "cooler bag" which you can purchase on your own and have approved or purchased through the app for $28. They have fuel assistance now where they adjust your wages based on the mileage met, but even then it's so measly it's almost not worth it. Instacart for driver is laborious, expensive and sometimes truly more of a burden than a shopping app. Drive at your own risk ⚠️
Not worth the subscription costs
barrett1134 on 2022-07-01
Been using this app weekly for months. We have the annual subscription and it’s just simply not worth the cost. Even using it all the time, we aren’t even halfway to paying off the subscription cost for the year so it may not actually pay for itself. On top of that, we have had issues with deliveries going to the wrong houses and then Instacart wants to have their driver go back, pick up the misdelivered food and bring it to us. No, that disgusting when some stranger has had access to your groceries in their house. Not happening. So we will go back to order through the actual local stores and picking up. We get our rewards points that way and avoid the excessive markups of this company and the issues with delivery. It was good for a bit, but the cost hasn’t justified the product in our opinion which is too bad.
Delivery
notafan567 on 2022-07-01
I ordered food since I have COVID. The whole process was quick although there were many items not available. About 15 minutes after the order was completed I got a message saying it was on its way. Then soon after- it’s been delivered! Unfortunately not to my house. I had to go back on line to the problems. I called the customer support line. Nobody answered after it rang for a couple of minutes. Then I went to the chat function and they ultimately said that it got delivered to someone else!! And I included a good tip. The person on chat said I could get a credit, cancel the charge or reorder. Since I’m sick I wanted the food so I said reorder. Then she said “ok it’ll take 48 hours to research “. Then she signed off before I could protest. Very very very bad service
Good shoppers Terrible Delivery
Ctt1955 on 2022-07-01
For the 3rd time my order was left outside again today. I clearly don’t have that option marked. Last time my food was left it was over 95 degrees, ice cream literally melted, frozen foods unthawed and fresh meats weren’t safe to eat. Wouldn’t have known they were there if neighbor hadn’t called me. This time luckily I got a notification asking to rate my order, which had been delivered 10 minutes prior. SMH. The shopping experience is good, but falls short on actual delivery.I live in an apt complex, so leaving food outside isn’t a good option. It’s a shame as these people work for a reason, and I generally tip exceptionally well (if not thru the app, then I give cash when delivered). Unfortunately this shopper didn’t get the extra cash tip I had in hand.
Groceries smell like weed, horrible replacements, groceries sitting out in the sun
Ncdeikfeyh on 2022-07-01
Instacart is literally the worst delivery app I’ve ever used. I’ve given them so many chances because I figure that the service must vary by delivery person, but it’s consistently awful. Horrible replacements like replacing cat items with dog items, replacing non-dairy items with dairy, etc. Once, my groceries even smelled horribly of weed smoke. I also have used the delivery windows, but the groceries were delivered an hour early and now have to sit in 80 degree weather until I can get to them. Frozen food and produce. Their refund policy is horrible. It goes to delivery credits so you have to make more orders with them in order to get your money back for items that are completely wrong or destroyed. Please use literally any other app.
Always an issue
PortPort on 2022-07-01
I always have issues with my orders. It’s either something missing, poor quality, or damaged. I didn’t mind because instacart would always resolve the issue. But I recently reported an issue and they sent me an email saying my account is in review. What??? So I’m being blamed for instacart shoppers getting things wrong all the time? Your shoppers need to be more careful. One time one of the shoppers almost gave me a whole laundry detergent that wasn’t mine. I noticed it with my bag of groceries and told home it wasn’t mine… he didn’t even notice that he put it in a bag with my groceries. Like I said, when instacart corrected the issues I didn’t make a big deal about them… but to blame me
Garbage
dhfcaedxted on 2022-07-01
Garbage website glitchy crap it’s ridiculous how many times it redirects you and freezers I will never use Instacart again but how much they charge in delivery fees and trash delivery people you think they would have a better website.!!Once again this website is complete trash can’t check your orders you can’t do anything! delivery drivers are so slow even if they deliver from somewhere you bought that’s a literally less than a mile away they go halfway across town and then bring it to you it’s shady it’s not right!!! F you Instacart you charge so many fees but you can’t even have a decent website!
Service Great, app not so great
Iron-gate on 2022-07-01
I thought I would get used to the app, and I thought I just needed to learn it’s ins and outs. It is no better now than it was eight months ago. I find it very difficult to “find“ items. The previously bought list is helpful until previously bought items no longer appear on the list. Why can’t I establish a grocery list that I can just check off. 80% of my items are the same every week. On the customers “grocery list“ I should be able to have a standard list of substitutes. The most difficult part of the app is selecting replacements. It drives me crazy.

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