If you have credit cards just use those. In the event you never get your order due to package mis handling they don’t fight for you like your major credit cards. All the merchant have to do is provide a tracking Number and they take their word for it. I’ve spent a few 1000 now with their app and their services and they have me my behind to eat because I’d the shipping agent losing my merchandise . Now still have to pay Klarna and I’m out of money and products and they do report to your credit so I have to pay it. The app won’t let me pay off my order so I can be done with them and it freezes. I hate Klarna!
Update: Their response is fake just to look good for reviews! They won’t help me at all and I’m forced to pay for something I don’t have. If you read the reviews for swank a posh and fed ex which I read after my purchase was lost. They should approve my dispute and get their money back from the bad businesses that now have my money and no product.
Do not use this company y’all find another or just use y’all credit cards!
If I had an option to give negative stars I would. The company has the most disgraceful customer service I’ve ever experienced. They make changes without notifying their customers and the agents are useless. Recently I notice the cap on their rewards program went from 250 points to 500 points ,with the rewards still being the same. So you have to spend 2x the amount to receive a reward. NOT ONLY WAS THE CHANGE NOT COMMUNICATED-they removed all of my reward points. When I contacted customer service this was the response I received : “ I understand. I apologize for the confusion, this was updated recently. There was a situation where Klarna had given out too many points recently, so some people are finding that they are seeing some go away to make up for that. This would be what had to have happened if you saw your rewards go away.” This company is the absolute worst BNPL app existing right now.
And I’m 100% certain they buy reviews -save yourself the headache and utilize another BNPL company.
Please don’t use this company Afterpay is the best to deal with. I went to Kids Journey over the weekend to get my grand babies shoes, used the app that advised I put money on a one-time card I put $220 then the app said o you have 109 spending power. So I’m like why accept the $220 if that’s the case! Well went on made a purchase of 109.99 and was supposed to be split in 4 payments haha they charge the whole thing and still want me to make 18.00 payments on a purchase that shows was paid in full. There is no customer service number to call so you have to chat with pretty much bots cause all you get is none informative responses. So at this point I have filed a complaint with the BBB, Texas Attorney General and the Federal Trades Commission! If anyone has experience this feel free to hit me up cause now I think it’s time to file a class action lawsuit against this company
I was so excited to hear about this from my friend so i figured i would try it. I get approved for a nice amount to spend only to find out I can’t spend any of it. My payments were denied every time. so I talked to customer service and they tell me to wait 48 hours and try again that sometimes it just backs up. so I wait and try again and I still get nothing. It’s crazy because they get you hopeful that you could break something down into these payments and how amazing it should be. In theory it is great and it works for the other apps I don’t know why this one has so many problems. But not only am I deletingYep but so is my girlfriend who recommended it to me and quite a few other people from what I understand. Better off with one of the other apps like Sezzle or Zip!!I did give it a good hard try.
I have a handful of the apps that I use and this is my favorite. After making a few purchases and paying on time I have a decent credit limit to use. This app has one of if not the best selection of top name stores to buy from. I need to get a new washer and am getting ready to get a nice washer from best buy. I have never had any problems and it is very easy to use. It sends reminders before the payments are taken and if you need to defer a payment for a day or two it is very easy to do without having to speak to anyone. The one time I’ve been late on a payment for a day or so it was very easy to clear up and had I needed to purchase anything it didn’t penalize me any once my payments were made. If you need a pay in four app for your shopping this is the way to go!!
I used Klarna to purchase airline tickets
I opted to upgrade my seats but since it was more than the amount on the card it got declined. Eventually that price was fixed but I was still over- charged an additional fifty something dollars. I call Klarna and they told me this charge was from the airlines. Then I called the airlines and they said their were no Additional fees that were charged. Then I called Klarna again and they assured my my issue would be resolved. it took weeks. Still the same issue with no resolution. My receipt from the airlines only included my
Tickets with taxes and fees
I confirmed with an agent no additional fees were charged
Klarna is clearly stealing people money and lying about it.
This is the last time I use this app.
Beware!!!
I’m unable to login to my account because I’m unable to receive their text messages. I can’t figure out what’s wrong or why the messages won’t go through, I’ve tried every trick there is and I’ve spent hours trying to figure it out. And I’m unable to reach their customer service because I can’t login to my account and that’s the only way to do it. I understand sending verification codes through text message is a security measure but I just wish there was another way or that there were alternative options in place. I did enjoy the app while I had access to it, it was really nice while it lasted. I also wish there was a way to delete my account now that I can’t use it, they have all my information so it makes me a little nervous 😅
I have made literally over 100 purchases using Klarna pay in 4 or 6. I've never had an issue and NEVER had a late or missed payment. This morning my "purchase power" was $596(I still have a few orders I'm paying on). They wouldn't even approve me for a $66 order although it clearly said my purchase power was well over that and I had just paid off multiple orders this week. I contacted customer service and they provided NO help. I just logged back in and they changed my purchase power to ZERO. After over 100 on time/early payments they have me at zero now.
They were my favorite app. Never again Klarna. Affirm will forever have my business now. You just screwed over an extremely loyal and happy customer.
I was charged 301.73 cents from a Petco purchase I never made, I don’t own any pets what so ever, when they took my money I was in school taking a final exam and it’s crazy how they keep telling me different thing “contact the store” why I didn’t make any purchases so I don’t even know what it was for, “it’ll take 2 weeks” it’s being 3 and nothing, “sorry for the inconvenience” no inconvenience my money was stolen, then they proceeded to tell me that my date of birth was wrong in my account idk what that has to do with anything but okay they asked for a picture of my ID to then tell me 3 days later they couldn’t validate it. Don’t use this app if u don’t want your money stolen.
If you have credit cards just use those. In the event you never get your order due to package mis handling they don’t fight for you like your major credit cards. All the merchant have to do is provide a tracking Number and they take their word for it. I’ve spent a few 1000 now with their app and their services and they have me my behind to eat because I’d the shipping agent losing my merchandise . Now still have to pay Klarna and I’m out of money and products and they do report to your credit so I have to pay it.
The app won’t let me pay off my order so I can be done with them and it freezes.
I hate Klarna!