Update: Finally was able to get this app to work. Deleted the app from both my wife’s and my iPhone, then reinstalled. Signed in and it worked for the first time in many months. There were several updates over these many months so one of them must have corrected the problem. Our IOS op sys is up to date. ___________ Today I got an email supposedly from the CEO of Life360 asking to give them a good review. Well it still doesn’t work right. Lowered the rating to 1 star. Review below stands. ————— Don’t know what has changed as my wife and I have used this app for nearly two years with great service. We have all the settings correct: location always on both iPhones, contacts on, motion and fitness on, background app refresh on, and cellular data on of course. My wife is handicapped so I like to know when she gets home so I can offer help. Sometimes I get a notice, but sometimes nothing. If I open the app I see where she is and where she’s driving so no problem with GPS working. Hope they can fix this with an update. 😔 Update: After contacting support as it was suggested, it’s now been two weeks and no response. I think they know there’s a problem and the app needs updating. After contacting support a second time per a request thru Apple, STILL no response.
I sent a message asking for help after trying everything possible because the app was saying my push notifications are off. I restarted my phone, closed the app, uninstalled and reinstalled the app, deleted my account and signed up again. Nothing worked. Sent a message for help (letting them know everything I’ve tried),the first time it took a week for customer service rep Flavia to reply telling me to do the same things I’ve done and stated in my initial email. I replied back letting them know I’ve tried everything, a week later, I get another cookie cutter response telling me to do the things I’ve already done. My third message (sent on 9/27/21) was letting them know, once again, that I’ve tried everything they’re suggesting. Didn’t receive a response until 10/19/21. I understand people are busy, but c’mon…. That’s a little long. Even huge multi-billion dollar companies get back to you quicker than that.
It seems to me, apps are great until there’s an issue and you have to try and contact their support team, there’s just no more customer service in the world anymore & it’s sad. If the app is giving you issues and you need to contact support, I advise you not to hold your breath. I would give 0 stars if I could tbh.
I’m a 19 year college student, my parents made me get this app 3 days before I turned 18. I’ve never once did anything to deserve to be tracked or watched all hours of the day! I’m a good kid, never broke my parents trust at all but with this app it’s like all trust has left, I’m constantly being bothered with questions of where are you, where are you going, why did it say you left here and went there? It’s exhausting to feel constantly watched by parents who once trusted you and don’t even believe you over some app. I think this app has created a generation of helicopter parents who forgot how to simply believe their children! When I want to do something with my friends I often times end up leaving my phone at my apartment to avoid the questions and to feel like I can actually have fun and enjoy myself without the anxiety of waiting on those where are you texts. This app creates more dangerous behavior from teens because they want to feel freedom for once! I hope parents and the creators of the ridiculous app realize they are not benefiting teenagers at all! Learn to trust your children and not let a app decide how you raise your child or if you can trust them or not!
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i don’t usually write reviews but i feel like it’s appropriate to say that this app shouldn’t exist, within families at least. this app will only break up whatever family trust exists within your family and your kids will never trust you or open up to you and will resent you because you could never give them the freedom that all human beings, including children, deserve. if you’re wondering where they are then ask them. if you haven’t given them a reason to lie or not trust and respect you enough to tell you the truth, i hate to tell you but that’s a flaw in the parenting. i know that kids with freedom and reasonable/negotiable boundaries respect their parents enough to be honest with them, and kids with strict and overbearing helicopter parents grow tendencies to lie and branch out into things they probably shouldn’t be and don’t tell their parents anything cos they feel they’ve lost that trust between you.
trust me, this app is the #1 way to emotionally tear a family apart.
Message from support:
“... Yes, we do not recommend having two devices logged into the same account. I would suggest she log out from the iPad, and if she wants to use the iPad, she must create a new account with another email address and another phone number. “
Seeing how this is a basic confirmation to log into not an iPad and iPhone with the same account, this astounds me of this failure of app development!
BTW: she never installed the app on the iPad.
The app is great when it works, however the app stops working frequently. It still shows my daughter as part of my family plan but says her location is off even when the phones are side by side and I verify her location settings are on. The unreliability is why I have not purchased any features they advertise. Like I said, it’s great when it works... “when it works”.
Great job breaking families and using “Hurricane” story to track people. And it’s not just kids. Abusers can use this horrible app to track their victims.
Thanks for creating lack of trust. And don’t reply me and tell me some nonesense about trying to create trust and safety between teens and families. Because you’re not working. You’re an invasion of privacy.
And while you copy and paste your sob story everywhere, we know that you’re making money and enjoying the money. It might be legal, but it sure as fudge isn’t ethical.
I like the features that are in this app but there is a few updates I’d like to see in the future. The first feature I would want to see is the ability to view our very own battery percentage, kind of how we can see other members in the circle percentages.
The second feature id like to see is the persons picture next to the notification when they have left or arrive to a certain place. This feature is on androids for this app and iOS 15 came with this feature through text message notifications
This used to work better. It now decides to update, at certain times, every 10-20 minutes. I ask why am I paying almost 9 dollars per month for something that doesn’t even update a little better in real time. I doubt I’ll continue to pay unless they can correct the issue.
Really suggest focusing on improving real time location updates. That is the meat and potatoes of the app and why anyone would want to pay for this instead of other free apps that can update on the same level.
This app ruins teens life’s. It’s an evasion of privacy. I understand if you want to know where your elderly parents are but if you want to know where your child is simply text them. Such an evasion of privacy and ruins the teens life’s. Now my personal teenage life and freedoms has been ruined by this app. Honestly the app does good for what it is but it’s the parents fault who have to know where there child is every second of their life. Helicopter parent.