The app always lies about times. For everything. It will show that I can get a ride in 5 minutes but then will match me to a driver who’s 12 minutes away. Then, the driver will actually take 20 minutes to arrive. The app consistently lies like this and can’t be trusted. To add insult to injury, if I cancel on this unexpected longer wait, the app will still show the shorter wait time, but the fare usually goes up if I re-request a ride. This is a bait and switch scam and regulators ought to take a look at this. All that their support agents/bots do is parrot a copied and pasted statement about how the supply is dynamic. I wish they’d stop making excuses and actually provided an honest experience.
VERY POOR SERVICE from this company and their drivers. I advise you to avoid! I had a driver pretend to pick me up while she was miles away from my home and then she reported me 10 times for not wearing a mask. I was charged for this fraudulent ride so I reported her. I emailed Lyft with the screenshots as proof and they only replied with a generic message saying the health violation was apart of my permanent record and they couldn’t remove it. So a driver is allowed to say anything about you and you have no recourse! Thankfully, I was able to get a refund via my credit card company. If I could give them 0 stars, I would. I’m deleting this app and taking my money where the customers are valued.
You double charged me for a ride. It is impossible to do the same ride in 6 minutes time. I thought this would be easy to fix - my mistake. It took 2 hours to recover a $7 charge ! My first ride never arrived, or someone took it. I do not live at 488 crescent st !! If this happens again I will return to UBER. I like service and drivers, but recovering $7 took TWO Whole Hours of “chat”. Your online “help” is worthless B.S. You need to fix this ! Next time I will NOT do this chat crap again - I’ll just go back to UBER.
Also, your online print outs are not acceptable to my employer. Too much missing info. Print out 3 pages and details are still missing !
Fix the issues with your online “help”!
Drivers cancel all the time, no recourse to rider. When a ride is booked and driver gets stuck forever without making progress toward you, and you cancel, still a fee. No recourse. Lyft reviews and says “we were correct, sorry”. It says cancel fee is to compensate driver for their time heading toward you even when the app clearly says “driver finishing a ride”, meaning they are going that direction no matter what.
Pick a policy and make it 2 ways. Penalize drivers who waste your customer’s time. And don’t even think about a “cancel fee” if a rider cancels before the driver has even finished their prior ride.
I shouldn’t have to wait 20 mins if I’m on the priority list, resulting in me being nearly 20mins late to work. The app needs to be more reliable because it’s absurd to be charged priority prices and be told I have to wait 7mins to begin with. But to combine that with an extended wait resulting in lateness to work is unacceptable. I’m general the app can be useful but I need more consistency if I’m going to continue usage. I’m usually being picked up and arriving much later than what I should be considering I’m always selecting the priority option.
I have Lyft Pink, and over the past 6+ months I’ve noticed that drivers are always either late or outright cancel. If I book a ride and it says it’ll be here in 5 minutes, I get linked to a driver that’s 15 minutes away. Then when they’re 4-5 minutes away and CLEARLY on the way, they suddenly cancel and I’m routed to another driver that’s another 15 minutes away! This has been happening frequently. Not once in the past months have I ordered a Lyft and gotten the first one on time. I’m cancelling my Lyft Pink. Uber is much more reliable.
Leo and I have similar interests, regarding sports and other things, and it made the ride very enjoyable! I could’ve ridden with him for at least another hour just conversing about things! If I could, I would request him every time, it’s just that I live in Houston! Good luck, Leo! Don’t forget to look up those gas savings!
If you’re going to be in Beverly Hills on Sunday morning, we can set up a ride to So-Fi Stadium for the Cowboys/Chargers game. I’ll be taking my nephew to his first NFL game!
Daniel (281) 788-9926
I tried to use the app this morning to get a ride to the local repair shop to pick up my car. The app told me I would arrive within approximately 40 minutes of requesting the ride. After over an hour of trying to locate a driver and failing every time I gave up. The app kept giving me a time of arrival that it could not honor, which is disrespectful to its customer. Instead of telling me there are no drivers available, they kept changing the time to keep me trying to find one.
Would not recommend.
Shady drivers and dirty/mismatched cars. Uber is much better and the price is very standard in Uber. Lyft prices are sometimes low and super high sometimes. Crappy rating system. Every driver has a 5 star rating. Even if they drive crazy or the car is dirty. I Once got picked up by a Lyft driver at night whose car is dirty, with random insects crawling and flying inside the car with windows closed. He notices and did nothing about it. And also super talkative when not interested.
I got an fee charge for someone else ride even the driver confirmed it was for another ride . I was charged $20 to be exact I connected customer service even provided proof of me and the driver conversation the customer service representative totally disregard and saying the fee will not be removed. It’s completely unfair I’m being charged for someone else’s ride when I get my money back I will not be using Lyft no more unprofessional at the most!