I understand the business model of having fares change during different times of the day. I would like to hear the justification for the price differences in my area between morning and afternoon trips. The mark up has been consistently 3-4 times more expensive for the same trip I take in the morning compared to the afternoon and I still have to wait more than 10 minutes for a pick up either time of day. I wish there was more of a flat rate for times of the ay instead of a such incrementally adjustable pricing designed to gouge every last cent out of your customers. I have also had terrible lick with the “schedule a ride” feature. It is either not available when I need to schedule a ride the next day or in advance to be somewhere. I have also had my pick ups for this feature not be on time or miss my pick ups so bad I had to walk to find them. I feel like Lyft as a whole has played a slow game of bait and switch with its customer base to build a false sense of caring to make us think you we aren’t being taken advantage of the “we’re not Uber” thing is getting worn out.
I used to ride with Lyft often. They were readily available, nicer cars and good prices. Eventually the rides started taking longer to arrive and what’s worse is when a driver was 10-15 minutes away, just before the scheduled arrival time all of a sudden I would get switched to a new driver that was still pretty far away! Very frustrating and made me late to work multiple times. The app wouldn’t even try to give a discount for making a sudden change in my ride. Now the app always says that there is a limited amount of drivers available and they still charge more than Uber. Today I took Lyft because it was cheaper and well it’s true when they say you get what you pay for. So frustrating!!
I have two phones(two different accounts). I looked on my other phone and it gave me cheaper rates than this account. I’ve spent well over $10,000 on Lyft within the last three years (you can double check). And I have the discount Lyft pink. How come it’s cheaper rates on another phone when I’ve been so loyal? It’s not the time difference or a location difference. I would love for somebody to explain. I wrote Lyft and they gave me the run around! Also almost every time I call a Lyft they cancel and give me a new driver more than 3, making me late to work multiple times!
Lyft should be giving better incentive / benefits to their drivers to increase drivers. There’s always 20 minute wait and I live in the city!! Not worth the wait and not worth the drive for the drivers. Lyft needs to treat their employees 10x better or they’re gonna lose all of them and then business.
On top of all the above prices have raised double the prices this last year and I know it’s not going towards the drivers (I ask!!).
Lyft needs to make some major improvements before I recommend it to anyone or chose it over Uber.
My scheduled rides were canceled without me being notified. I have been made late to work because of Lyft four times.
And when I do get a driver — I am reassigned a new one at least 2-3 times which makes me late. My scheduled ride is 15 to 30 minutes late.
It is extremely inconvenient. Luckily I have been saved by UBER a couple of times and arrived to work on time when Lyft fails me.
I am afraid to cancel my Lyft rides because of fear of being charged. I think I will be relying on UBER more from now on.
Thank you Update: TIPPING ON APP NOW STARTS AT $2.00! I used to tip in cash then add another dollar on app but not any more. Also I’m still having problems using Prepaid cards to use LYFT but Uber takes it every time. I’d rather use LYFT but sometimes I don’t have a choice.
I seem to have trouble when I buy Prepaid cards to pay for rides so I’m forced to go with UBER. NOT COOL.
I love everything about Lyft, prices, drivers, efficiency and safety. I choose Lyft before anything.
Thank you Lyft drivers!
I’m not entirely sure what Lyft is trying to do- but it makes no sense. I understand that they want to do one charge for the whole day, but by doing this, they have almost $300 in temporary authorization holds and is still charging my card like $90 randomly. It’s worth mentioning my ride total for the day was like $60.
This isn’t an issue money wise, but if you were only planning on budgeting for $60 and now you don’t have access to $300- I can see how that would be stressful.
Hello, I find the fact that Lyft asks customers for tips for their employees rude. When I fly in a plane Southwest Airlines doesn't ask me to tip the pilot. If this is about paying the drivers then Lyft should pay them more. When Lyft and other transportation service companies started tipping was frowned upon. But now the company that is or isn't paying their own employees enough is soliciting customers. This is very wrong. Not every service job requires a tip.
Please please plllleeeaaasssseeee keep the updates below 300 mb! Even smaller would be better. U don't need to go on the Uber bandwagon of where their updates are over 300 mb. Lyft was good there for a while, but how bout a company that actually listens to their customer feedback. Not everybody has huge storage available n i would like an app that works that doesn't need a ton of space. Don't go down the bloated like Microsoft route.
My husband was traveling alone which I know he is a big boy but we have never used any kind of service other than our own vehicles to get to and fro. We use Lyft for the first time to get him back from the airport and I was a bit of a wreck thinking he was going to get stuck. This was such a pleasant experience. Our driver Patricia was wonderful… A great driver and very warm and gracious. We are a fan of Lyft thanks to Patricia