It’s hard to express just how terrible lyft is as an app. Their prices get insane, at points I’ve seen it as $15 a mile. “Prices are based on demand” or in other words, “we can get away with gouging you so we absolutely will.” Their estimate times are consistently wrong. The driver will take twice as long to get there as they state. It’s amazing that Uber can nail this estimate every time, yet Lyft hardly even reaches half way there. You’re not being particularly clever with trying to mislead your customers. And them being there in twice the time as estimated is if you’re lucky, because half the time the driver will wait until they’re almost to you then cancel. Yet another problem I’ve literally never had on Uber. Today I will be a half hour late to work thanks to it. Had I done that to the driver, I’d have been charged a fee. You owe me a half hour of pay. But then Again I am a customer, which Lyft has made abundantly clear is worthless to them. Not sure how you expect to stay in business when you are slower, less reliable, more expensive and have much worse customer service than Uber. Oh and they pay their drivers terribly compared to Uber. They literally don’t have a market advantage anywhere, so once a third app is launched, which is bound to happen, Lyft will be knocked out quickly. So if you want to pay double what a ride is worth while also being late to where you have to be, this is the app for you
I used to use Lyft everyday because it was cheaper and more convenient than Uber. Nowadays even if you select a “priority” ride for a higher price, you probably can’t get a ride and if you do it’s a driver that’s 15 minutes away and not “4 min away” like it tells you when you select priority. Even if you’re lucky enough to get a driver, they’ll drive for 10 minutes before canceling on you or you just won’t get a driver at all. I feel like everyday it’s harder and harder to get a ride with Lyft it always just says “very few drivers available” and even if you request one and wait eventually it will just tell you there’s NO ONE to pick you up. So frustrating I would usually now just rather pay more for Uber because it’s quick and drivers chose their rides.
This is really starting to get out of hand! Driver canceling rides not knowing what people have to do. I have been late to work multiple time because of this and not once has Lyft contacted to make sure everything is ok. I’ve had driver about to pull up and just cancel out the blue. Yes things do happen but as a driver you have a responsibility to withhold one taking the job. I’ve been charged cancelation fees because the driver is going the total opposite way and won’t cancel the ride after asking them to. Somehow Lyft need to get a better handle on driver. I have a 5.0 star rating and almost 700 rides and this is becoming out of hand!!!!!!!!!!!!!!!
I enjoy using Lyft and have for years. The majority of the time I have no trouble at all using the app. It can be frustrating; however, when it 1). takes a long time to determine if you are going to get a ride and 2). the driver drops your scheduled ride. Anytime this has happened (which I admit is NOT often), it is easier to close the app and reopen then wait for “the next driver is yours…” Those are my beefs. Most of the drivers have been great and some completely amazing. A great option to add is for users to be able to reengage with drivers (when possible) that they had EXCELLENT experiences with.
I’ve had so many unpleasant experience with this app. Today I requested a ride, waited 20 mins to get a driver. Then after 10 more minutes of waiting, the driver canceled my ride. Lyft paired me up with another driver, but when the app showed he was 2 minutes away, my ride disappeared in the app. When I reopened the app, it’s gone.
There is another time where the driver intentionally took me to a different route so he can charge me more for longer distance and later time.
I’ve had enough with this app even tho I have a Pink membership. Never using it again.
It is to my chagrin that when taking this Lyft for the first time in a long time I find that the prices have increased by almost twice what they would have been previously.
I believe this is a sense of price gouging and a market that is already stressed and strained due to inflationary pressures and other downward pressure points on society writ large.
I believe it would be more so responsible for the powers that be and the corporate brass to reconsider their price structure and be more considerate of the public at large pocketbook and wallets.
I have had multiple instances of rides being canceled by the driver when they are only 1-2 minutes away after having waited 10-15 minutes for them to arrive, only to be rebooked for another driver who is again 15 minutes away (and sometimes the rebooked ride gets canceled too). The customer service is non existent. I was finally able to find an email contact for Lyft support and still have not heard back from anyone after a few days. This is unacceptable.
This app is horrible I take Lyfts often and I have had two drivers drive in circles. I’m currently in a Lyft right now where the driver drove around 2 towns in Maryland im telling her she is taking the wrong way and she ignored me this is the second time lyft. And I can even report this. The last time it happened a 23 dollar ride turned into a 60 dollar ride because the women purposely got off on 2 off the wrong exits.
I’ve had $57 in my account once I got my fair today to go to work. I went on my last much break to see I have another charge in my bank account. I don’t understand why would it have been a reason to charge my card twice when I had more than enough for Lyft fare. Now I’m stuck at work with no way home thanks to this. Customer service in the app is awful. I need my cash back now or I’m not having a ride home tonight.
I’m a 5 star customer since I use this for work but I just took a ride using the wait and save when it said 20-30 minutes max so tell me why I’ve been waiting a hour plus then it just stops looking. When I spoke to customer service they were no help just telling me the obvious and saying that sometimes I’ll have to wait 60 minutes even if it says 20-30 minutes. That’s ridiculous and I didn’t pay to wait this long.