They literally screwed me so many times. It was one thing after another. Got to the point where they wouldn’t accept any card number I gave them & they deactivated my account for no reason whatsoever I just tried to get a ride when I needed one and ever single time they made up some new reason I couldn’t get a ride. Any time I got around one reason they said I needed to do before I could get a ride it would let me get a ride once then the next time I tried to get a ride they would literally make up some new b.s excuse to why I wasn’t able to get another ride. Anytime you try to contact customer service they say “a specialist needs to help you with that they’ll email you soon” and they won’t email you til the soonest I ever got a email was a WEEK later! Use uber or anything else they screwed me and not in a good way it didn’t feel good.
I have been using Lyft for years now and I have never seen up until recently where the prices have jumped up so high on a constant basis every single day upon my return ride. Normally it would fluctuate based on its own basis or reason. It seems as if once it realizes that this is the normal return ride or ride back that ride doubles regardless of time. With the knowledge that you have to return home regardless. It’s ridiculous with this scam and taking advantage of people ex specially giving the circumstances. Also I have not seen none of the discounts that at one point you would receive after using Lyft for so long or spending a certain amount or based on how many rides. This entire system has completely changed and the fact that some people have no choice it to use for rides to work etc. it’s very very sad.
I love the service, but stopped using it because of the inaccuracy of the GPS. I just can't anymore. I put in a location for pickup at my apartments in the front of the building; however, the drivers always meet me at the back gate which only for car exits. They always state they're following the GPS. The thing that made me just battle the DMV during pandamic was getting charged $16 for a $11 ride. I was told the GPS dropped me off at one location when I wasn't. I was dropped off at work which is a government building. After contacting Help chat, I was then told over and over again that GPS dropped me off at some address where I don't even know it is. I believe I know where my job is. So, tired and fed up, I am buying a car and just driving myself. Not worth the hassel. Bad app! BAD! BAD! BAD!
Tonight was the first time we used Lyft. Our first driver responded and showed up timely and everything was good. Upon leaving the restaurant we set up for our Lyft driver and got a quick response. However when the car was six minutes out it changed to a different driver. Then when that car was two minutes out it changed to another driver that was 16 minutes out. And then finally as the 16 minute ride disappeared around 12 minutes out, fortunately our last vehicle appeared and was 14 minutes out. He was wonderful I’ll be at English was very limited. His van was impeccable and his man is wonderful. So please explain to me why we had so many drivers that disappeared!
This app asked me : “are you wearing a mask....” i laughed and answered “no”, because I was inside of my home while ordering my lyft.... they did not let me continue with my reservation until i lied to the app and told them that i had a mask on... while sitting in my living room.... come on, of course i wasn’t wearing a mask in my own living space all day today, imaging i breath and cough on a dirty mask on my face, just to drag a dirty face mask into a public automobile.... my driver was close... so, i washed my hands when the lyft arrived, i put on a “fresh” clean mask on my face (at that time) before getting into the lyft... :/
Well to be honest I would way rather prefer to ride with Lyft then Uber... Uber I have had nothing but trouble , the ride can’t find me , the charge is outrageously overpriced ... I mean here’s an awesome example that should definitely make u see what a rip off Uber can be ...
Okay one evening can’t remember the day but I was trying to go from power and ray road over to Chandler Blvd & 44th St now with Uber it cost - $84 & with Lyft it cost $25 what a rip off so yeah I would always chose Lyft !
The new "safety" feature where i have to take a picture to confirm im wearing a mask before requesting a ride renders the app completely useless for me because my camera isn't working with it. The back camera on my phone doesn't work at all but my front camera is fine so I don't understand why it isn't connecting. I'm all for wearing masks but this feature doesnt help anyone and prevents me from giving you my money even though I am wearing a mask!
If I don’t click the luxury option on the app, then I won’t have a driver for like 10+ minutes and who isn’t 15 minutes away. When I click the luxury ride option which is twice the price, then magically, there is a car 4-5 minutes away.... every time without fail. This has been happening for months now and it’s so ridiculous. It’s messing with my budget and I rely on lyft for work. It’s not correct at all.
I’m very disappointed with this application. My card was declined multiple times . This isn’t the first time my card get declines. I have money in my account . I had to be at a location by 6 and my dad had to order from his account using his own card and even the Lyft drivers kept changing back and forth I’m very disappointed with this app no longer will be continuing services with Lyft
Lyft charged me for a ride I did not take. I was at the pickup spot, but without my authorization and without me in the car, the trip started without me. I’ve also been a Lyft driver with over 4000 rides. After about 20 attempts to get my money back from Lyft, I still have not received a refund. I’m very disappointed in Lyft’s unwillingness to make a wrong right.