Lyft | App Report, Store and Ranking Data

Lyft as well as their competitor, Uber use many algorithms to give the riders a perception of high demand which involves sending ride requests to cars farther away than other cars. They then charge the passenger higher rates because it’s “busy”. The company keeps almost all if not all of the extra fare charged to the passenger in most cases. The passengers feel they are paying enough just for the ride so they do not tip the driver, and tips are a huge part of the drivers income. When driver income goes down while their costs go up, such as massive inflation on fuel and everything else associated with car maintenance, drivers drive less or quit completely thus fulfilling the perceived appearance of it being “busy” only now it is busy because there aren’t enough drivers to accommodate the demand. The pay to drivers is less now than when I started driving for both companies in 2015. I make less money for doing the same ride while it costs me more just to do the ride. Their driver turnover has always been massive for many reasons, not only financial but also because of dealing with the entitled passengers who think it’s perfectly acceptable to be rude and disrespectful, vomit in a strangers car and pretend nothing happened and many other horrible behaviors. Most passengers start off badly by rudely attempting to help themselves into a strangers car without first verifying to the driver that they are the person they are looking for. A rider has ZERO reason to ever get into the wrong car because they have all the info on their phone including the license plate of the car. There is not another car on the planet with that plate. Find that car and let the driver know you are his/her passenger. Easy peasy. Stop playing the “who are you picking up?” game with a driver that only wants to know they are picking up the correct person. A person who is trying to scam a free ride will do exactly that and whatever name the driver says, they magically become that person. The driver has no way to verify otherwise. The apps will send the driver to the wrong address and they have basically zero info about the passenger because people make fake profiles, no pics with fake names such as Karzilla, Rumplestiltskin, Scorpio Five Star and my favorite, 🦖. I have met all these people and many more. Always be nice and respectful to your driver, tip them and if they got you to your destination alive, that’s 5⭐️

Lyft overtips its drivers intentionally, and thus, if you use the automatic tip feature, you will be ripped off several dollars each time. For Example, every time a $21 ride is complete, Lyft demands that you tip 20%, and then, it states that 20% is $6.23 when it is $4.20. Lyft is just being an unscrupulous, forceful big corporation, pressuring you into unlawful practices. If you want to tip 20%, you must do it yourself. Lyft will have random charges sent to your account at the most inopportune times. Do not be surprised to receive an extra $2 charge, an extra $3 charge, and so forth. Then, if on a fixed income, they close your account until you pay the charge you never had. Lyft is rated an F by the Better Business Bureau for multiple reasons: some are obvious, unscrupulous billing and tip pressuring, with tip gouging. And, they treat their drivers as if they are dispensable, unimportant, and useless. As their stocks plummet, business collapses, and I improve in health, I will purchase a car. This is one of the most unlawful and poorly operated companies in the country.

I never write bad reviews, but Lyft in boston is the equivalent of walking. Has me requesting a ride for 20 minutes until it cancels because there are “no drivers”. I paid $20 for lyft plus but it’s useless because there are never any drivers. If lyft paid their drivers more than a fraction of the cost of the ride then this wouldn’t be an issue. Do better. They also “increase pricing due to demand” and say it goes to drivers, but asking drivers what they make off of a $20 ride can be as low as $5. During the recent new york subway shooting they raised prices to where a 10 minute ride would have been $100+. they try and backtrack but it’s useless, literal price gouging off of people in danger is not okay. They say drivers can make $25+ an hour but every driver i’ve met makes barely minimum wage. This company is a disgrace to their workers and needs to do better. they are slightly better than competition and generally ok customer service, hence the extra star, but still, avoid if you can

I wake up this morning & get ready for work to find out my account has been deactivated for no apparent reason. I follow community guidelines, I barely talk to drivers, I pay close observation to what they do & on top of it, my account gets banned/deactivated for nothing. You should really look into who you have as "Lyft drivers" & listen more to your customers than your so-called drivers. There are a few good ones out there, but ALOT of bad ones just to collect a paycheck & not care what happens to it's riders. Since my account has been deactivated, I have also taken the time to delete your app from my phone as well, as I will use Uber from now on. Thank you & have a good day

Used Lyft for the first time in months after requesting a ride the app crashed then held onto my money I contacted Lyft support they said that there was nothing they can do from 3 to 5 days but also the customer support representative was contradicting things and previous statements that they were saying which confused me also would it take 5 to 6 hours to even get a reply from said representative and when I told them all my issues and problems they said that it was my fault for having a connectivity issue But I showed them that I had full service and every time I ask them a question they danced around it

I ordered the pickup in 1 min option which is an extra $15 because I had an appointment to do get to and waiting would have made me late. The Lyft drove around for 40 minutes while I was stuck in an area I have no idea how to get around before cancelling the Lyft and getting a taxi and being an hour late to my appointment. It was embarrassing showing up the that appointment and having to say my Lyft driver decided to take a 30 min drive in the wrong direction. I have screenshots of my driver sitting somewhere for 15 minutes and the driving the wrong way as well because of how ridiculous this was.

The Lyft app sends drivers to the wrong terminal. This causes customer late fee and missed rides. I tried calling driver who did not speak English and was unhelpful. Customer than has the hassle of requesting another driver and going thru the whole process again. Solution is for app to: Track customer to correct terminal and send driver to correct terminal Try to employ drivers who can text or speak English so can locate each other Do not charge a customer when customer was waiting for ride

My last ride was scary, the guy’s car was out of gasoline in the middle of the highway and he got crazy and started cursing very loud, afterwards he got out and hit his car and kept screaming I got scared and got out than a supposedly friend was riding pass, and told me and my friend he will take us to our destination and that he is never that way that it was just this once, but since then I didn’t took any rides with this app.

I decided to try Lyft as my delta rewards will earn miles if I use Lyft. The lack of communication from the app was quite troublesome. I booked 13 hours in advance and as I live in a slightly out of the way area. 15m before my schedule time and no communication from Lyft, I booked a ride on Uber. Communication is key, perhaps I will try again in the future but for now Lyft gets one star and Uber gets my business.

Don’t rely on Lyft or Uber if you need to be somewhere by a specific time. I’ve been bitten a few times when going to the airport or a dr’s office. You wait a good 15m and once the driver gets close they simply cancel it and you need to wait another 15m. Funny enough Lyft charges you if you cancel late but doesn’t pay a cent if they or the driver cancels your ride the last second and ruins your plans.