I love how all the franchises in Jacksonville, Florida owned by Caspers like to play the same little game... During the overnight shift, if you pull up to the speaker box.... you will receive NO answer. The employees and overnight managers like to play MIA. BUT, if you pull around and catch them through the window... or catch them outside smoking cigarettes and pot... suddenly they’re OPEN again and will gladly take your order for you! You literally have to CATCH them to make them take your order! Unbelievable! It’s a game I don’t wish to play at 2am leaving overtime at the ER! And if you call the number on the window... voicemail is always unavailable! What a surprise! Tried to bypass this problem by ordering UberEats. BIG MISTAKE. Last night I ordered a fifteen dollar McDonald’s meal from Baymeadows Road Jacksonville. I thought that since this WASN'T managed by Caspers maybe it would be okay. Big mistake! The Uber driver called me stating that no one would respond to him at the speaker box after driving around 3 times. Went down there myself (7/9 at 4:16 am) and although employees present, no response!.. So needless to say, never got ANY part of my order. Why put “open and ready to serve” up on the sign if you clearly don’t want to be at work at all?? This is the last thing people need during the pandemic! UPDATE: I love how the developer’s response for employees NOT doing their jobs... is for me to do a survey? So basically, you are asking me to do EXTRA work because your employees are NOT doing work. Wonderful! What a well thought-out and logical response to my problem. I honestly feel that they do not even read these, because if they did, they would have the respect to paraphrase my issue in the response. Instead, I can see that an identical response was posted to multiple people with very different issues than mine. I would love to take away another star for that slap in the face but it isn’t possible to.
I’m a software developer for Apple. This app needs a lot of work. First, it won’t even let me add my card to pay for my meal. Tried a dozen times and two cards but no dice. It made me add Apple Pay to work (and I hate that). Then it submitted my order, but gave me no number which confused the employees even though they could tell I paid.
Then I couldn’t look at my order because it says my order wasn’t complete and it would make me check out again... but I already paid and heard the ding and my Apple Pay account showed the amount pop up on the screen. Then my history still says I’ve never ordered anything.
You guys need to invest more time in testing and user experience. An updated app on a newer model phone should always pay correctly and show you what you’ve bought. You have too many things going on need the hood that conflict with one another.
I like the fact that there are awesome deals on the app. The app is user friendly, and I’ve only had a few issues with the map within the app detecting my location. My main issue with the app is that they won’t fix your food until you’re actually at the restaurant. That makes no sense to me at all. I am a very busy person, and using the app doesn’t save me time, and often times it can be pretty inconvenient to use. I was almost late to work the last time I used it because it took 10 min to bring my food out to me at curbside. I saw cars come and go. I saw walk-ins come and go as I waited on my app order. They were actually doing to go orders in the store. I would have rather done that, however, there was no option for to go orders on the app. Only curbside or drive thru were offered.
After using this app successfully several times, my account was somehow hacked in a state half way across the country, twice by the time I saw the charges. Same location and I called since one charge was within an hour of them being there. You would think they would want to check the footage since everyone is going through drive thru or curbside but they could have cared less. Their loss since I am getting my money back, but after researching this app, several said it does not have a good protection and easily hacked. I deleted my card immediately and took all info off that I could, but why can’t you delete your own email address to get completely off the app? I just got an email that my app was updated?!?!!? Well I didn’t so who did? Ridiculous
I have been using this app for four years now. Against all the odds, it is still the biggest piece of sh*t I have ever had the displeasure of using.
Have you created an account before? Good job, the app signed you out and won’t ever sign you back in! Do you sign in using Google or Facebook? Have you signed in this way many times before? That’s weird because our app says all your info is invalid even though you are, in fact, the same person who signed in yesterday.
Fix your app. It has had the same flaws for FIVE YEARS. I would venture a guess that you lose millions of dollars in revenue every single year purely your coders have failed to deliver a minimally functional application.
0 Stars, wouldn’t recommend with a gun to my head
Maybe you should set up the app to tell you BEFOREHAND whether it’s a standalone restaurant or one in a walmart. Thanks to your inability to update closing times and inform me of this I was charged $11 for a meal that I now don't have access too because apparently this Mcdonald’s has been closed for over an hour yet somehow they were still able to charge my card? Sloppy and frustrating. What if I was a single parent with multiple kids trying to order dinner on my own and I can’t afford to pay for a replacement??? You have made it absolutely impossible to reach you on Sundays. If i can get mail Sunday morning you can have some people answering phones. You’re a multimillion dollar corporation not a church.
I ordered breakfast to pick up! I got a confirmation number to give the restaurant! My husband went to pick the food up & was
told to park! He watched the other people come & go & still nothing brought to him! After waiting 35 minutes he went back around the drive thru & was asked what his order was?? They couldn’t find it so he showed the screen shot I had given to him, food order items & amount it cost $13.93! He was told he needed my phone which has the same thing I sent him!! We don’t live just around the corner & by this time it has taken over an hour for them to have him wait & they still couldn’t figure this out! I’ll never use this McDonald App system again Ridiculous!
For two weeks now, my app cannot log in. It says there are technical issues, and I need to restart the app. I have closed it and reopened it, as well as deleted the app and Downloaded it again. Nothing is working. This is frustrating as I have not been able to use my app for 2 weeks.
Also, when the app does work, it shows certain items as available when they are not at my local McDonald’s. For example, fruitopia (a beverage) is not offered at my local store. And it’s odd that I can’t get a cheeseburger happy meal, only a hamburger meal add cheese or a 4 piece jugger happy meal add 2 nuggets.
Like the overall look, feel and functionality of the app. The biggest reason I order with the app as opposed the store are the deals. While not always the greatest deals I can usually find something That’ll get me to order instead of looking at another fast food restaurants app deals. I do wish however there was some kind of rewards program considering you have to sign up with email anyways. For example spend $100 on app get a free large meal or something like that. Would really put the app over the top for me and make me more likely to use it more.
This is my second review 07/14/20. Rating still stands at no stars. App no longer works on the iPhone X. I have reinstalled this app several times per the instructions of the support team. Either fix the app or remove your claim that it works on the IPhone X.
Worked fine several days ago, now I’m getting the above error message. Tried reloading, still doesn’t work. Did Mcdonalds suggestion to contact their App site, got a message “OOPS Something Went Wrong” at this point I give up and am not going to reload the app, done it several times.