So, walk from hotel to the only food around— McDonald’s. Arrive to find the dining room is being renovated and learn from others that the only way to order as walk-up, is via app.
1. Download app on iPad
2. Enter email to receive verification code.
3. Click “verify” on email.
4. It opens page in a browser.
5. Click “order” it takes me to popup that has two options, and only two options: Uber Eats and DoorDash. I am standing there, beside people who just got their orders by using the app, but ”No food for you!”.
Go back to app, and try again, it never heard of me.
Decide perhaps it is only an iPhone app. Repeat all those steps on my iPhone. This time “Verify” takes me back to app where I get the endless-circle- of-waiting with the word, “Verifying.”
Walk back to hotel, get my backpack, because I am going to have grab a cab to find food, and I might as well run errands while I am now out on a trip.
Only good to all of this is that a Whataburger is less than three miles away, and their app works. So I get a Whataburger with cheese, large onion rings, and an apple pie out of this…
For the win!
Had to download the app to be able to order and pay in advance. My daughter was grabbing the pick up order on her way home from practice for my 7 year olds b day dinner (McDonald’s is his fave) she showed up and they canceled the order because she didn’t have my phone with her. I called the store and Rosie the manager claimed they could NOT release the food to her without my phone being there. She came all the way home for my phone only to find out the order had canceled (not my doing) and they had no idea what food we ordered. Rosie claimed they are a franchise and couldn’t accommodate us because they do lot partner with the app. It’s extremely inconvenient that in 2021 McDonald’s cannot simply allow their customers to order ahead for a simple pick up order without having the orderers phone on site. It’s also sad that to be such a booming company they can’t train Rosie to be kind to a frustrated customer who is just trying to get her son his happy meal that he wanted for his birthday 🤷🏼♀️
After having the app like 6 months I’m deleting it. It just never works!!!! It lets you order on the app even though the actual restaurant is closed. Wont close orders even after I finish and pick up my food so I’m constantly having to reopen orders and just edit them which is so annoying. Sometimes it just logs me out and I can’t login until I delete the app and re download it. I’ve placed an order and paid and even got a code but went to the restaurant and they said they didn’t have my order??? Like the issues keep piling up??? The app is also just laggy and slow all the time. For as big as McDonald’s is they shouldn’t be having such a bad app. They really need to learn from Sonic, because it should not be this bad.
I do like how easy it is to make orders in this app, if you’re just taking a standard item and not applying any deals. If you want to use a deal, you have to select the items through the deal. So if I had one of my favorite orders that a deal would apply to. I can’t just add the deal to a favorite order. You have to select the deal and then add the items to the deal. I would recommend allowing you to just apply it to your cart. Also if you have an order you customized and save it as a favor or reorder. The new order doesn’t seem to have customization when you re-order it. This is very frustrating and is getting me to the point where I’d rather use another app.
I was very excited for the new McDonald’s app. I downloaded the app and set up my account with the email option to login. Don’t do that!!!
When I open the app I have to enter my email address and then it is supposed to open my email. It doesn’t. I ALWAYS have to close the app, reopen it, enter my email address again, and THEN it opens my email. Then I have to go into the email and click to open the app. Then I have to go thru 2 or 3 app prompts before getting to the main content.
I wanted to change my login preferences but apparently you can’t change your login info.
VERY, VERY ANNOYING!!!!!!
For example the $.99 deal for coffee, to use that you must first click the deal and then order the coffee in that order. You can’t select coffee customize it the way you want and then apply the deal after before you pay. It’s a little annoying because when you realize it won’t work that way after you have coffee in your order then you go order it the right way and now you have two copies one at the dealer price in one of the regular price and if you’re not paying attention you will pay and get both. Most other places I order from don’t make you do it this way they work either way.
The app way much more stable before the Rewards program. They’re basically forcing people to sign up. If you don’t want to sign up you have to hit a button on the app before it goes to forces the user to the Rewards page where you aren’t given an option to opt out. I’ve had orders cancel without warning while waiting curbside and I’ve had orders say it’s been completed when I’ve still been waiting curbside and the restaurant had no record of my order even though I’ve been charged already. I’ll be uninstalling the app and just using drive thru from here on out.
This app is compatible with the iPad in that it can be installed and run. Because of recent changes, however, it is now impossible to log into the app with your McDonald’s rewards account. This was not always the case.
Here is a direct quote from an email sent to me by McDonald’s customer support:
“The McDonald's Global Mobile App can be downloaded on many devices but can not be opened properly on a PC, tablet, Ipad ect. or work accurately. The McDonald's Global Mobile App can only be used on smartphones.”
I used to love this app and because of it would order from McDonald’s more often. But way too many times recently I am charged for something but never get my food. I go to the store and they swear I didn’t get charged cause they don’t see my order but my credit card begs to differ. There is no easy solution to this besides waiting until it’s been long enough that I can dispute it through my credit card company. It’s a huge hassle causing me more time and money then this app could be saving me.
Wanted to Download app to be able to order and get “deals”. Upon original install wouldn’t accept my email— said I needed a VALID email so I kept putting it in and finally had my FB accepted. Went to nearby restaurant and tried the “free fries” link kept reverting back wouldn’t work showed girl behind counter she said oh they have problems sometimes, what about my free fries — oh we need a code — I just showed you it doesn’t work— do you want to PAY— I think not got home—deleted the app