McDonald's | App Report, Store and Ranking Data

Look if dev team doesn’t want to hear tragic story with their app then please stop telling those actually experienced it “we don’t like it one bit, please help out by…” seriously it’s hard to stay positive when one is in hangry mode, especially when app becomes the gateway between the customer and the food. Location: app still cannot pull up locations thru manual input of zip code alone, I had to actually look up thru Apple map then type in the street address in order to pull up the actual store in order to proceed further. payment: After verifying payment info the app still tells you problem with payment has to see an associate for payment. Suggested improvement: since one can edit order, I feel users ought to be able to change payment method especially when and order has not been submitted successfully. Also: what happened to Apple Pay? I see it listed in the payment method but in any order user cannot utilize it to pay for an order… It took almost 20min to download the app thru 5G connection @ 3bars. Then I had to configure thru locations and payment which I figured it is due rigor but I highly recommend don’t do what I did when packed in the car with hungry children and the user is in same shape…(~ 10-15min). Then when I had to pull the trigger on the order, comes the error message: “error with payment, please see store associate” I am trying to avoid the drive thru and the line in store so I tried again to verify and add another payment method. Still showing error message and does not allow me to change payment method, I finally had to walk I to the store and wait in line for another 25 minutes until I got to pay for the order.

It is ridiculous that you cannot easily leave feedback on your order each time. The McDonalds by my house has messed up my order multiple times, and the only way to correct the errors is to go inside or drive back through the drive thru. I had missing meat on double quarter pounders multiple times so I quit adding the extra meat to make it easier on them. Then, just today, we were almost late to my grandmothers funeral waiting over 20 minutes for our curbside order that was just breakfast sandwiches…no special requests. I had to show them my phone because they couldn’t find the order on their end. I left with only part of my order so that I could just let my kids eat something on the way. Now, I’m hungry/cranky on the way to the funeral because I can’t leave feedback to at least know I could have a coupon for the missing food for next time.

I have been using this app for about a month now and I am very disappointed. The “deals” never work at the “participating location”. It’s impossiblely hard to just order your meal without it freezing or refusing to add to bag. But I’m particularly annoyed with the app because on my last (and FINAL) use I finally got through ordering my order, I arrived at McDonald’s just for them to tell me my order number doesn’t match. After showing and explaining I have paid and would just like my food, the app decided my transaction contained an overcharge and WITHOUT notifying me reversed the transaction. The super polite worker had to RECHARGE me and because of this I had to wait an extra 15 minutes for my order. This app is a WASTE OF TIME!

I got the app originally for the McCafe points. I had been a regular customer for my morning drinks or specialty coffees and the McCafe app was such a great treat. It was so easy to use and I scored a free drink after purchasing 5 I believe. Since they made the upgrade I can’t get the drink of my choosing, I’m limited to a few options, none of which are regular hot coffees or their traditional mochas. It sounds like a silly thing to complain about, but when I was going there solely for my coffees and now I’m rewarded with anything but my coffees, it seems kind of pointless? I go elsewhere now. Hopefully they fix it.

When the app works as expected it’s pretty good. But, I continue to have a frustrating experience more times than not: • App no longer detects when I arrive at the restaurant so I am unable to choose how to pickup my meal and I end up having to explain in the drive-thru. • App no longer has my order history • there was a period of about a month where I was unable to pay through the app • Sometimes picked a different restaurant even though I had my favorite selected and was close to my favorite. Never have any issues with Dunkin’s app.

“Free any size fries with minimum purchase of $1.” I got an ice cream cone, and the large fries were removed because the fine print said, “equal or lesser value,” meaning I can only get—I assume—kid’s fries. You can’t purchase kids fries on their own but I assume they’re worth $1 otherwise the minimum would be false advertising. It also doesn’t apply to $1 $2 $3 menu, but ice cream isn’t on that menu. So I rescanned the deal since I didn’t get to use it, but it wouldn’t work. I’ll increase the rating when I get a deal that works.

So I have orders ahead to get my food many times but the past times I went to pick it up they said they don’t have it and said my order was wrong or told me I still had to pay even though I had already payed ahead of time. This has happend multiple times. I showed them and they still said I had to pay. I canceled my order and it’s been days and I haven’t gotten my refund. They even charged me for my reward I added to the order and my points have yet to return. Do yourself a favor don’t use this app just order at the store

It’s hit or miss, the deals are actually great and give you a great value on an easy meal out, but I’d had issues completing orders on the app and frequent failures trying to scan the QR code’s to sign in or add a deal in the store. I just uninstalled it because I was tired of going all the way to McDonalds just to not be able to use promo code that was the reason for going there. It could be great but not till they fix how often it fails, till then I’m going take a break from McDonald’s and their app.