I placed a mobile order and it never made it to the selected McDonald’s. After waiting 30 minutes, showing the staff the mobile order receipt and the charge to my card I was told there was nothing they could do if the order never made it to their system. I could not wait any longer so I left without my order after having paid for it. I called the app support number and the main McDonald’s number and both told me I would have to dispute the charge with my bank to get my money back. This was by far the worst mobile ordering and customer service experience and I would never use this app or patronize McDonald’s again. I hope whoever reads this review doesn’t make the same mistake I made. I wish I could give this app negative stars.
This app has not worked for me for months. The developers left a comment on my last review to put in a ticket online. I did that, two weeks later I get response from the tech team telling me to delete and reinstall the app. I had included in my ticket that I have already done that, along with several other works rounds that I’ve tried. Nothing works. Fix the app, there are hundreds of reviews stating that they are having the same exact issue as I am having. McDonald’s is the only food place near where I work due to COVID, I haven’t been able to access the deals for months and I’m not going to eat there when I know I’m over paying without the deals.
I like the convenience and speed of curbside pickup. Using the app is challenging. I find it hard to just look at a straightforward menu. Too many options. Deals are distracting. I don’t like the interface of the past orders being collapsed because it’s hard to “quickly reorder” when I can’t see everything that was actually in the past order. Worst of all, customization doesn’t save in favorites! So I add a favorite to my order and have to recustomize. What’s the point of saving it? The bag and checkout buttons are not prominent enough. The bag icon in the corner blends into all the deal banners. Don’t you want it to be easy for me to order??
I used the app all the time when I had my iPhone 8+ but after upgrading to the iPhone 11 Pro Max I can’t use the app anymore. It always tells me there is an error and restart the app, then I try logging in and it says “login canceled”. I’ve tried creating new accounts and NOTHING. It won’t let me do anything. I downloaded it on my iPad and it worked just fine but That’s really inconvenient to carry it around and be like “here scan my iPad for this deal” I have no idea what the issue is but it’s awful. I seriously miss ordering ahead and honestly I haven’t been at all since I have been able to do that and I used to go all the time
It would only let me order 20 items so I placed the order and tried to do another order but it wouldn’t let me! So you would need 3 phones to order the 50 items I needed. Then you have to have the 3 phones with you when you arrive because it recognizes that you haven’t arrived yet! But I wasn’t picking up the order my husband was so I’m supposed to let him take my phone. Too restrictive! So I called the manager and she couldn’t even see my order on her computer because she said I should of chosen curbside but what difference does that make. So she recommended I cancel the order on my phone and go in to order. WTH useless app
Even though I have a certain store marked as my favorite it still tries to make me go to another one (its inside of Walmart). Also, if I order chicken nuggets from the Walmart store they’re $5.00, but if I order them from my favorite, they are $5.50. So now I’m paying MORE because I’m going to my favorite?? I’m almost to the point where I’m going to drop the McDonalds App and start going to Wendy’s instead. Also, I like the small dehydrated onions and there’s no where for me to ask for these on a quarter pounder instead of the slivered onions. So frustrating!
It seems that I was logged out of my McDonald’s account. I tried logging in with my Facebook and it’s says “Hmm...that email and/or password isn’t right. Try again.” After that I tried logging in with my email it still wasn’t working and so I tried forgot password and it says “Sorry, that didn’t work. Confirm your internet connection and retry. If issues continues, restart the App. And so I deleted the app and re-downloaded it even restart my phone and still nothing. This is so frustrating!!! Please do something about it!!!
Haven’t been able to log in because of a “you’ve been logged out due to an error, resign in and accept the terms and conditions.” when I try logging through Facebook... I'm on app version 6.10.2 and IOS 14.1. I’m not making a new email to use the app, if McDonald’s wants my business then we need to fix the App. I’ve seen more than enough people complain that they have the same issue but no answers have been given or has been fixed. I don’t want to “contact” support.
This app has cost me a dozen free frappes. All i get at McDonalds are McCafes and 95% of the time the app will not work nor will it even let you sign in. I haven’t been able to use it consistently for about a year and it aggravates me knowing im missing discounts and points fir a free McCafe. Emailing McDonalds and asking them to honor a phone number got me no response. It is, however a good rewards program app,
AS LONG AS IT WILL LET YOU SIGN IN & STAY SIGNED IN.
I have been trying to use this app for over six months and I cannot use it anymore. Since the iOS 14 update I haven’t been able to use the app and it gives me a weird error talking about that it cannot connect to the Internet. It also asked me to restart the app I have no idea why this is acting like this but it’s also making me not want to eat at McDonald’s anymore because of the fact that I cannot use the coupons anymore.
PLEASE FIX I HAVE BEEN TRYING TO USE!!!