I don’t even know what more to do about this app... I guess I just won’t ever get to use the daily deals or use a mobile order since it has NEVER worked on my phone. I have an IPhone 12 Pro that has the newest software update and have tried over and over again to delete the app and re download without any success. Even before I got the 12 Pro I had the X and for over a year now I’ve always gotten a message when I tried logging in that said “Critical Error has Occurred, App needs to restart.” I tried logging into an existing account that I had created a few years back and got this message every single time so I tried signing up for a new account and still received this message. I contacted McDonald’s via phone and someone in their IT department said they would “pass along the information to their developers and hopefully with the next update it would be fixed.” Today I tried to re download the app again since it’s $1 fries for mobile users and I thought just maybe today it will work for me... nope! So now when I download the app it just completely crashed and doesn’t even load. I have missed out on so many deals and feel beyond frustrated that I can’t even do a mobile order for pickup. I researched online and other people have had this same issue without getting it resolved. You would think that with McDonald’s being one of the largest corporations in the world that they would have figured out all these bugs and issues by now. So disappointed
So I placed my mobile order at 10:19 as per the time stamp on my app and headed to the Duncan SC McDonald’s location. I decided to go through the drive this time as I forgot to order a drink when I originally placed my order. I did have to wait around 5 minutes. I told them which order I was there for and I would also like to purchase a drink. He asked me to wait another minute or so and then asked that I pull around. Pulled around and they were having issues with the card reader so after getting this situation taken care of I pulled up to get my food. I was handed my drinks and told to have a great day! I asked about my food and was told “Any breakfast ordered placed after 10:30 will not be made” I told them my order was placed well before 10:30! The employee at the window took my phone to show my mobile order and when it was placed my phone was then passed to multiple other employees and finally I am told “orders are technically not placed until you pull into the parking lot! Well that couldn’t be because I was in the parking lot well before 10:30 and yet my order was not being placed. I was told I was refunded and was told at the first window which was not true at all! Just know this is a joke and there should be some type of fine print saying this so that you are not lead to believe that your order as been placed when you get a notification “your order as been placed proceed to your McDonald’s location “
I used to use the app because it takes 30 minutes to get through the drive thru at my local McDonald’s (my husband spent 45 minutes between ordering and paying a few days ago and our food was cold when we received it) and if on lunch that’s half of my lunch. They closed to remodel so I hadn’t used the app in a while. After they reopened I tried using the app. I get daily reminders of deals to use via my notifications but even and uninstalling and reinstalling 4 times I can’t login. If I can’t log in how do I get notifications? Not only is the app losing a user, McDonald’s is losing a customer because I refuse to shove food down my throat because all of your locations take SO long using the drive thru and the app doesn’t work to do the curbside pick up. I have been using this app since the very beginning and have never had trouble like this. It looks like I’m not the only one, so my suggestion is fire the app team because I know you are paying them too much for an app that doesn’t work and hire some people who actually know how to create and work on apps. Sorry fries and sweet tea you will no longer be consumed in my household.
Very easy to navigate, simple instructions. User- friendly and even recommended to a friend. Until the other day when I attempted to use but it won’t let me proceed until I agree to allow the app to continue tracking my data.
The display of options 1. “Ask app not to track” or 2. “Allow” (which is pre-selected) is a SCREENSHOT so it APPEARS that you have a choice to decline but you don’t. You’re basically bullied into allowing them to track your data by pressing Continue (which is the only functioning option on the screen because HEY it must be a glitch so let me just press continue right?). That’s deceiving and I’d have more respect if they flat out said “you may proceed to use our app once you agree to data-tracking”. But the fact that it’s being forced and tricking you into thinking you had the option is such a low move. If both options actually worked I wouldn’t have an issue, but the deceit disgusts me. And yes I did give the benefit of the doubt and closed the app, restarted my phone, even tried again days later… same thing.
I for one will not be deluded so I’ve deleted and do not recommend this app.
I’d very much appreciate the opportunity to enjoy your fine establishment after the eighth hour of the afternoon, however even if a restaurant is open after 8pm, the app says it’s closed during the ordering process. But WAIT, the hours listed on the app explicitly says that the restaurant is open until 11:59pm, but I can’t order through the app after 8pm because mysteriously all your restaurants are closed. Could I go to the drive thru to order? Yes, but since I work in retail management I refuse to sit there and make a member of your team sit there and listen to my customizations when there are 8 people behind me. Yes, I could NOT make customizations, however I do pay for extras. Since everything is “closed” I conveniently order easily in the Burger King app that is actually closer to my house! I don’t tell my family because I don’t want to be disowned for visiting Burger King, but what can I do, They’re open!
Generally a good app, but when the Wi-Fi receiver for your phone is ON the checkout system mysteriously does NOT work. #Frustrating
While the phone is trying to connect to the McDonald’s WiFi and waiting for a user confirmation in the background, the fingerprint recognition for mobile order checkout fails and you will not know why.
Secondly, the favorites feature does not save customizations properly, so ordering a favorite directly will give you the wrong item served. For instance, a Favorite item, Diet Coke with no ice, defaults to Diet Coke with ice when it enters the list of ordered items.
TIP 1: Switch your WiFi off when in the vicinity of your McD’s you are ordering from. Your cellular connection alone will make the fingerprint recognition check out work properly every time.
TIP 2: Double check your order’s customizations when you use Favorites.
iPhone 8, iOS 14.4, 9 mos. use
I been having trouble with this App for years. I can never sign in. I go and get a new password. It always says “ technical issues.” I thought it was my phone. I got a new IPhone . Same issues . I would delete the app and redownload. Same issues . This haven’t been something that is new. I would think it is Omaha or Nebraska. When i travel out of state . The same issue occurs. I wished i could screen shot the problem. This been going on for almost 2 years. I still haven’t ne able to do anything on the app. I used to use this app so often and it is disappointing. That i am using Burger King app that never had this issue a lot more.
They said it is the update . I updated my phone . Got a new phone , used my daughters new iPhone 12, used my new IPad , and still i can’t upload and use this app. A total Waste of space and time.
I have had this app for a couple years. Then recently I had to do the update and ever since than I can not access the app and I miss out on the free fries Friday or when they brought back the original prices for a short time. I’ve contacted McDonald’s and got not answer. This is very frustrating. My aunt is having the same issue. I thought maybe it was my Apple ID but she tried it on her iPad and it works fine. I have deleted and redone loaded several times and I always get system error. Now when I just downloaded it the app won’t even open for me. This is soo frustrating especially when I get the email to click here to get this amazing deal and it brings me to download the app. Please fix the app. I’m not sure why it works for some and not others.
Unlike other online ordering apps, the order on the app generally is cleared out after the completed transaction. Today, I submitted an order for McNuggets, fries and a medium soft drink prior to arriving at the McDonald’s. When I arrived through the drive through, the order on the screen appeared and it was correct. Stopped at the cashier’s window, they didn’t mention anything. When I went to the pick up window, I was surprised that my order changed replacing everything with a Filetofish meal with large tea and a QPC meal with apple juice. Tried to confirm my order in the app and found that my order changed without my permission or knowledge. Was charged for the entire order. User beware you’re order my change without your permission.
I enjoy the
McDonald’s app but On several occasions and it has logged me out. When I try to log back in using my Google media, it just keeps waiting and waiting and waiting to log me in. When I try to login using my Gmail account I’m told that I need to login using Google social media. This is happened four or five times and I found the only way to resolve it is to wait on hold to talk to customer service for a long time, and then have them tell me that I need to speak to somebody else, so they can remove my account and I can start a new account.
I have tried removing the app and reinstalling it but it doesn’t help.