Mercari is great for buying and selling. It’s a fun app and robust market place. However, if you are a seller, then BEWARE.
1. Mercari charges premiums on all shipping methods due to their ‘shipping coverages’, however they do not cover anything in actuality. If your package is damaged in transit, they will not reimburse you. They instead will say that you failed to package the item properly and you are out your item and your money. They will also say your packages weighs more than you stated, and charge you additional fees even if you have proof of the package on a scale before shipping.
2. Due to this, it is extremely easy for scammers to purchase your item, claim something is wrong with it or was damaged in transit, and open a return request for a full refund which will 100% be backed by Mercari.
3. Even if it is a clear scam, and you have photo evidence of how you packaged the item, etc. There is ZERO App support. You can open a ticket, send photo proof, prove you are in the right, and all Mercari will send you is automated messages from a Bot telling you to read their articles online for help. Absolutely zero customer support and no way to actually deal will issues that arise as a seller.
If you sell on Mercari, make sure you are selling items that you wouldn’t mind losing, at a value that isn’t too big of a deal. Mercari isn’t a strong enough business to have real tech/seller support.
If you plan on using Mercari to sell anything and actually make money from it... good luck.
I’ve been a Mercari seller for years now, but have been using it more and more since COVID as I needed to supplement my income. It was great... for a little while.
Since COVID started, they’re raised fees on at least three separate occasions. Each time, it becomes harder and harder to actually see a return from anything you sell. You might as well donate the stuff and save yourself the hassle. Fees are now at approximately 13% before shipping costs (which themselves are ASTRONOMICAL).
Seller support is nonexistent, and if there is ever an issue with one of your transactions good luck speaking to a representative for this organization. It’s almost impressive how well they’ve hid themselves from being contacted.
Shipping rates were just increased again, almost 20% across the board. The industry saw a 5% price hike. Why is Mercari passing along a 20% price hike to its user base unless they are pocketing the extra 15%? It’s just slimy.
TLDR: Mercari is OK if all you want is to declutter and get rid of stuff. Don’t expect to actually make anything though.
P.S. Hopefully I don’t get a fee for posting this, Mercari loves to add unexpected fees!
As a small business owner who has shipped hundreds of packages, I have lots of experience with shipping, packaging and timelines for deliveries. Mercari would be getting more stars from me if they changed the shipping window when you buy labels through them. When shipping labels are purchased through Mercari, it always has a shipping date three days out from when you make the sale. Which makes sense since they want you to ship the item “within three days.” Cool, Mercari. Except you only have the option to ship three days from when the sale closes. Now, I have to wait three days to ship the order, then wait for the USPS to scan and ship, then wait up to three days for the buyer to rate me, then I rate them, THEN I get paid. How many hoops do I have to jump through to ship an order? Apparently, not enough.
A simple way to speed up the shipping process would be to allow for the seller to choose a shipping date within the three day window (that seems to be a very important timeframe for Mercari ♀️). That way the seller gets the item to the buyer faster and gives the seller more flexibility with shipping.
Update: another problem- I reinstalled the app and now it’s saying it will send a text to a phone number I no longer have to verify it’s me. Problem is, there is no way I can change my number. I’ve checked with the browser version too. Nope! Why can’t it just accept an email verification instead? Or better yet: allow a number change as well?
People seem to sell a lot cheaper on this app. Cool to buy used stuff from individuals rather than a company. Definitely not amazon. More like eBay without bidding.
Downside is I don’t like the new “feature” of auto saving searches. At minimum I’d like to have a way to turn it off. But I’d prefer it removed because it’s too easy to save things I was just curious about and would have zero intention to actually buy. If I was a little less tech savvy or just started using the app I think I’d get frustrated wondering what happened and not knowing how to undo.
That being said, I do love the like item/save search features when it is not automatically done for me. Helps when one is considering an item but wants to see if the price will drop.
Up until recently, I absolutely love the app. I’ve been referring all of my family and friends and have been having a lot of fun with that. When I first started using the app I verified my identity with my ID and received my verification. I received a message today stating that due to the high number of sales I have had that they need to verify my identity, which I had already done. They asked for me to verify my address and to provide the last four of my social, which I did. I reached out to customer service, which is hard enough considering the app send you in an article loop. After several hours I finally got a response and was told that my issue needed to be investigated further, but that the team was not available until next week. I have $2000 tied up in an app, I have followed all of the rules and I am now unable to sell any of my listings or transfer my money and the rep cannot provide explanation. I am beyond frustrated and disappointed. I like the set up way better than posh Mark, but there’s no point if I can’t even access my own funds.
I have been locked out of the app for days now. No help, no resolution other than ‘try restarting your phone & try deleting & redownload the app” which doesn’t work & no matter how many times I tell them this isn’t working they just keep telling me the same thing. Restart the phone & delete & reinstall app. I was also told to just use Mericari.com instead which also has glitches. Lost out on 2 sales already because Mercari.com wouldn’t allow me to accept the offers.
Update - over a month now & same issues. How does a company have no clue what’s wrong with their app or how to fix it? This is concerning because you put in your bank account info, card info, etc. No clue what they would do on a hacking situation but I can guarantee they will have no idea what to do, you will lose your money & they will just send automated responses. Worst customer service with the same generic answer over & over. There are so many rules on this app yet they have no clue what they’re even doing. Stick to Depop or Poshmark.
I used to really enjoy this app until a really horrible encounter occurred whereas Mercari did very little to resolve the issue. I purchased an item & I never received that item. The seller wasn’t very helpful & Mercari representatives handled this matter in the most unprofessional, unconcerned manner ever. I was advised to do leg work that Mercari should have done. I was advised to submit a missing package ticket with USPS. Keep in mind, buyers aren’t aware of specific packaging details that USPS request when opening a missing mail ticket. Mercari reps was extremely slow to respond, I had to repeatedly initiate communication. It took well over a month for Mercari to issue a refund. I have not placed an order with Mercari since this dreadful incident. Mercari could & should do better to improve services toward resolving issues such as this. Better customer service should be top priority. Based on this experience, Mercari doesn’t deserve the 1 star rating I submitted.
I placed an ad for an alarm clock I wanted to sell. It was originally $80 (Philips Sunset Natural Light Alarm). I wanted to get rid of it after moving so I placed the initial price at $25 to be competitive with the others ranging $50-80. Then the company doesn't cross reference process and asked me to drop it to $20 to sell faster. So I did. Then they let the buyer make on offer , which an offer of $19 was made and I accepted it. The buyer was supposed to pay for the shipping. I don't know what the Mercari company used to set a shipping price to give the buyer because after I sent the item with my gas, time, and boxing supplies, the Mercari company says the item actually coat a whole lot more to ship and instead of giving the difference to the buyer, Mercari took the difference off my income, and took their own payment fee leaving me with $3!!!!! Nickel and dimed to $0. I am not using them to sell anything again! Be warned!!!!
I unfortunately had two pretty bad experiences with my first two purchases on this app (purchases were a week apart). One never arrived but the seller claimed it arrived one day, then another, then couldn’t provide tracking info, then disappeared. Mercari refunded my money and were very friendly and professional and apologetic. Then my next purchase, the seller claimed they wore the item twice and it came like it’s been worn for years and hemmed so the snow pants were too short. And I’m barely 5’2”! I was moving and did not properly notifying Mercari in time - yet they still looked into it and gave me a more than fair resolution. They immediately instilled my confidence back to giving Mercari another try! Sellers actions are not their fault but they definitely care enough to help with any issues and their customer service is outstanding.
1. I wish it were easier to buy and sell multiple items from one person. It is a pain for the buyer to ask the seller to create a separate listing-take new photos, etc. why can’t we just create a bundle like on Poshmark? It’s time consuming and also reduces the likelihood hope for sellers to sell and buyers to create bundles. It’s a barrier.
If buyers could just add items to a cart and then the seller could send them a price.
2. Also- limiting “promotions” to 10 a day? Why?? It’s the sellers money! What is the harm?
3. Not being able to sort items while browsing in someone’s items. I have to look through everything they are selling when I just want to see what jewelry they have.
4. Cannot sort items a seller has by low to high, too.
5. Shipping labels need to be easy to print. I have to do a screenshot and then print it.