Messenger | App Report, Store and Ranking Data

I have been using Apple iPads for many years. This is my fourth iPad. I have been through many updates and hung in there with you through them. I adjusted and have been a loyal customer. My phones have also been iPhones. I have never complained previously about your product though all the updates on either product. You must know, the new update is total chaos for your long term loyal customers. If managing a pandemic is not enough, we all have to leave our familiar format for this bizarre new update. This new update has more radical changes in use patterns than previously put in one update. The changes are leaps not gradual steps to new processes. I really don’t see any advantages to all the different pieces you have put throughout this update. Each of the common apps seem to have been altered. I have tried to find at least one thing positive thing I could say to you about what must have been a very expensive update but, regrettably, I have not been able to find anything to praise. You have one star because that is as low as I could go with the ranking. And very seriously, I use my iPad loyally. I rarely leave home without it and have it by me at home all the time. My personal adaptation that I dislike the most and causes the most stress with the update is the interaction that must be done now in email - this is absolutely the worst piece. You must know that your clientele have a muscle memory attached to how we function with our devices. Muscle memory on how you function is such a wonderful thing. Well, muscle memory on email is totally out the window. It is even a hinderance to using it. It is hard to deconstruct the muscle memory associated with email established since your first iPad. Why do I need to push on an email to get the reply options. If my finger does not do this just right, the email disappears. I am seriously considering moving away from apple products as over the last year or two, there seems to be a new attitude akin to the “soup of the day.” It seems to be how often can you change in as many multiple ways the use patterns of your clientele. What can you throw in the pot today to make soup to sell, raise the price, and not even check to see if the soup is edible. Does this give you better ratings in some way. It certainly does not give you better customer service as evidenced by the reviews I see I am adding my comments to. I would suggest you read these..... do you every read them? Also it seems we have come to the place that any customer assistance or help on knowing what to do with this new updates seems to fall under “each person for themself” to figure this out.” The pace of life is not getting slower and free time is more and more of an issue. When I get free time, I surely don’t wish to spend it on how to use your new update. Perhaps you are working remotely at home for your living now as many of us are doing. I hope you had to adjust to updates and changes as part of the long hours of remote work. All of us could use comfort from a company we have been repeatedly loyal to, especially as we watch the number number climb. Be our comfort not our angst.

So let’s see. The new update is extremely glitchy, and pictures won’t load. I did a little experiment. My friend sent me a picture, and I set it to load in. I then played TEN matches on a videogame that I play. That’s approximately an hour and 30 minutes of game time. The picture was still loading. I checked my internet. I have high speed Internet. I redid the experiment and even refreshed the page a few times. Once again. TEN matches and still not loading. It’s hilarious how Zuckerberg has so much money yet can’t create something that does a task as simple as loading pictures. Garbage app, and Facebook “support” couldn’t give two sh1ts.

The app is completely bugged the past couple months. Every update I hope will solve something and it never does! App constantly crashing, shows I have a new message when I don’t, lagging when I hit send, can’t search ‘keywords’ in messages with certain friends anymore which was a great feature! Somehow the camera quality in the app is now garbage too??? So I can’t even send pictures in it anymore because it looks like crap. I see there are a million bad reviews regarding these new updates and yet the issues have not been fixed yet! What is the hold up?! We are all going to find a new app to communicate on obviously

Messenger was amazing last year... I never had issues with viewing videos and memes but now nothing plays and I’m missing out on some good laughs. I cannot even access the original post to watch it on the FB app. I don’t like the missing balloon emojis. It was super fun to chat with to emphasize feeling. Me and my family use FB mainly to keep in touch and share kid pics as we all live far apart. Chatting on messenger is a daily thing so restricting features really makes me sad because chatting with family now is just painfully boring and frustrating. I just want to laugh and have fun!!

New update flat out is worthless . I don't understand if it isn't broke don't fix it . Videos will not play I open them and they don't do anThing took away many good features that I used and from what I ve read so did a lot of other people . I am changing message apps tommorrow had enough Of Facebook ,messenger, ex specially our privacy is also now a huge issue since y'all track us off line and every thing we do . I dumped every google app for it and now i will dump-every facebook app

The latest update is the work for messenger. It doesn’t always record when you are recording your message. It stops and goes to a black screen because it doesn’t realize you are still recording and then it disappears when you click back on the screen, because there’s no auto save option. What a mess. The buttons don’t always work either. The only positive is that I like that the background can be black with a vibrantly colored font.

I used to call my friends WITHOUT a Facebook account, so I’m as ok. I tried to make a Facebook account and when I did, it kicked me out of my messenger account. I no longer have access to my account and my friends! I then DELETED my fb account, but STILL. It would keep saying “verify it’s you on Facebook.” Like, NO. I deleted my account. I’m frustrated because I can NO LONGER keep in contact with my cousins or friends. I HATE THIS APP!

I keep sending a thumbs up instead of a photo in messenger. They put the an additional thumbs up button where the send button used to be - they make you hit the word send at the bottom instead. There is already another thumbs up below it. Why did you add another one. Haven’t you hear of muscle memory? People get used to where the buttons are on apps for the function they are using the most. And please stop deleting features!