Why I love all of your products…entering your store or shopping on line, I feel like this is a personal, relaxing time to do something for me or the one I’m buying for!
The candles brings new experiences, scents that can makes new memories for the day.
The lotions and fragrance sprays makes me free relaxed, confident that I smell so good!
After a long day, as I enter into my home, the great scents from the wall flowers can make the stress of the day fade to a relaxed mood. Then top it off, the relax body and massage oils… sleep comes like a dream!
I love buying these products for my daughter, 3 granddaughters. They love getting them for gifts or when they come to visit me! I love that too!
For the men in my life…(husband, son, son-in-law) were very excited they receive cologne and sprays for Christmas! They now like to visit the stores and going on line too!
“Oh Silly me”… why do we like your products??
With each product, it’s always a personal experience, that makes us all feel special!
Thank you for rewarding us!
I love the products, especially the new items that have been released. Unfortunately, I was truly disappointed by the customer service, or lack of it. Many employees were working, as it was apparent they were preparing for an inventory once they closed. With that being said, multiple times I had to seek out assistance with questions and was made to feel like I was an inconvenience. The male cashier that rang me up was the only employee who was helpful and kind. The female cashier next to him was so rude to her customer, it was extremely uncomfortable. I have a unique perspective because I have worked in a retail setting for 20 plus years, most of that time in management. I’m always understanding considering the experience I hold, however this specific time was different and unexceptable.
There needs to be a spot where you can see post purchases and when rewards were used!! I had 10 rewards used on my account by someone who went into a store and used my number and when I called to find out why all my rewards disappeared the girl saw the purchase but couldn’t validate anything because she was able to see what was bought and was only able to reissue 2 of my rewards. That’s ridiculous I lost 8 rewards because there is no way to prove anything. You need more detailed system of transactions!! And I should’ve gotten all my rewards back I earned them not some random person who used my number somehow!
I went into the store hoping for a sale on the candles. Was informed I had to do that on line and place it for a pick up order.
I was slightly confused but the employees were very helpful in guiding me in exactly what to do from downloading the App to my phone, to finding the sale candles and which were available at their location to using my additional 25% off coupon.
Overall great experience and service.
Just waiting to hear that my order is ready for pick up!
I downloaded the app today 3/5/23 and entered an email and password. I was unable to login using the password so i tried resetting it multiple times. I can assess the account online with the same password but not on the app. So inconvenient not to be able to use the app while in store to scan my bar code. I will constantly have to go online to login instead of going straight to the app. I may have find something else that’s convenient for the amount of money spent.
So the app is really good. I have had some problems as far as not earning some points but I’ll attribute that to user error at the store. As far as actually using the app well my BIGGEST problem is not being able to select my store location. I have deleted the app and reloaded it. I have turned off and on my location and nothing will allow me to actually set my store location. I know first world problems right but it’s a bit frustrating.
The employees in the store have excellent customer service I watch holiday mingle with the clients. They do all they can to give great suggestions they even stop to get you signed onto their new program and I think that’s great five stars to all the employees at the Towson Town store. You may want to stock up on air fresheners because they smell so great every time I come I get like 25 cans.😊
I love bath and body works and have spent a good amount a money there. I love the rewards now but it’s confusing within the app. Also I have trouble getting packages mailed to my home. It won’t let me set store in the app. It lets me search by zip code and gives me a few options, so I know there are stores that allow ship to store but when I hit the button set store, it does nothing.
Best quality and service. Good benefits either free gifts or good discounts. The scents are the best they never fail. Every time i walk out I get compliments asking “u sleep good, what are u wearing”. The candles, lotions, body spray, wash, etc are amazing. And the app makes it easier for those who don’t have access to the store I can get what I want in a few days. Highly recommend
Desde que visitó esta tienda siempre los empleados de ahí me han dado un buen servicio ,de las fragancias que decir , las velas , las cremas en general todo es bueno , siempre la recomiendo a todas mis amistades y a los que me preguntan porque siempre huelo también les recomiendo la tienda , a mi opinión les doy ⭐️⭐️⭐️⭐️⭐️por el buen servicio y la calidad de su servicio