I work in our organization’s IT department that also supports patient MyChart concerns. It seems we’re not alone with fielding “issues” due to patients accessing the wrong organization in their MyChart app.
My suggestion is to change the landing page when a user opens the MyChart app. If the My Organizations page were to open first, the patient can clearly choose the organization of interest (or if they haven’t connected to one yet, they can add it) before continuing to the login screen.
An alternative is perhaps to have tabs or “bubbles” with each organization’s logo/name on the login screen (similar to how patient proxies appear after logging in to an account) where there is a default selected but there are clearly other organizations you could choose instead.
Otherwise the app is fairly straightforward and easy to use. The tools and content available are mostly determined by the respective organizations, so any concerns in those instances I would deliver to those orgs directly.
If your provider uses this portal I wish you the best of luck and patience. You’ll need it. I was given a code to skip the gruesome log in process. That code lasts all of 12 min before it expires and you’re stuck inputting all of your info again. Once you’re done with your info they email you a code to make sure it’s you. I just copied and pasted the code from my email only for MyChart to tell me code is wrong. Really? You JUST emailed it to me! So now that I got an error I have no idea where along the line of signup I am. I haven’t made a username OR password for them to email to me. I decide to call them. I’m totally lost and clueless and been waiting on hold for *15* minutes before I had to hang up.
Do yourself a favor and skip the hassle. Ask for whatever results you need to be mailed to you. Or better yet go pick them up in person. MyChart is supposed to be for convenience but let me tell you... it’s anything but convenient.
More disappointing every time I use this. The recent upgrade seems mostly a refresh of the UI. I am constantly “alerted” to update my contact information and no way to stop this! The app is a mess. The UI is inconsistent. If you click away from an alert, the previous options are gone. No way to print or download a pdf statement (eBilling? No thanks!) They obviously don’t care much about usability, because you have no choice!
Some of the faults are due to health-provider integration, but the app is limited. Messaging is very helpful, but so many features from web are missing. Can’t see clinical notes—only on website! Support is impossible to get: runaround from billing dept to doctors office... no help available. Improvements come way too slowly, if at all.
I have two different healthcare providers. Both use MyChart. I love it, because after linking the accounts, either of them can see what the other is doing. Plus, I can email (and attach pictures) my providers and if necessary, they can send prescriptions. (Just had this with an abscess). Tests are loaded to the app as soon as they are completed. Some within an hour. Since I have tests that need to be done every three months, this is very handy. No waiting for results or a phone call. Statements arrive promptly. It is also possible to pay outstanding balances within the app. No waiting to see how much money is owed. I can’t say enough how great this app works for me! So glad my providers also use it!
I’ve had this app for a few years, it worked great. Was able to make appointments, review my test results, do virtual appointments, correspond with the medical team efficiently and then out of no where I can’t even log in. It keeps telling me that “the server won’t or can’t connect at this time. Try again later” I’ve been trying for almost a year now. I’ve attempted to reset my password, called the clinic to see if it was something on their end, and I’ve come up empty handed. All the tries that I’ve done leads me to believe that it’s the app itself. Until it’s fixed, I can’t give it a higher review. If it takes any longer it’ll receive an even lower review. Be cautious when downloading this app.
This review is for the Ochin version for My Health. This app is very convenient when it comes to my medical appointments. I like that I can contact nurses and/or my doctor, and make appointments without having to call my doctors office, and add what meds I take and see my blood work results, but the only reason for 3 stars is because of technical difficulties. I sometimes have to uninstall and redownload the app for it to work. I don’t believe this is a WIFI or a data problem or anything because my WIFI is excellent and my data/signal has never been an issue as I live in a large city, but I think it would be good for more consistency so that the app always works would make this app better.
App barely scratches the surface in regards to what it can do. With other companies like Quest Diagnostics being able to sync your test results to your phone via Apple health, I find that the missing functionality makes this app basically obsolete. You’re better off going on the website to check for your test results. Adding in what other people are mentioning in their reviews over the difficulty switching multiple provider accounts, it seems as though they’re not really putting in much thought into what the user experience should be, and basically just dumping information on people in a very basic UI. Come on guys, you have money, make it better.
Prior to my child turning 13 I would have given this app 5 stars but since I can no longer see anything under my child’s page not even upcoming appointments it’s very stressful and disappointing. My child has special needs and it is imperative that I be able to see when his appointments are, especially when they are changed and we are not made aware. I understand and can appreciate the need for HIPPA however it is hampering our ability to advocate and be proactive. Please fix this!
Login, the system on the app didn’t always remember me either by face recognition or my password I had to re enter. 4 digit pin the iPad Pro app forgets as I have to re do the entry keys. So, as much as the health system makes, the app of this has flaws. Overall generally it is okay. Making payments, I called customer service for monthly payment as the system over the app had issues. Not any more of an issue.
I keep trying to reset my password but it’s saying my username or something is wrong but I’m 100% sure all the information is correct considering they just sent me an email saying the information is correct but I still can’t log in. Also had to have them re send me the email 6 times before it actually worked. Multi million dollar company can’t get a simple email to send. What a joke and waste of time