I loved this app before this latest update. It was so simple and user-friendly. Now, every time you login, they send you an email with a code. You have to open your email, copy that code, go back to the app, and paste the code into the text box. That code is only good for 15 minutes. There is an option to skip that step the next time, but that only works for one turn. After that, you’re back to flipping between your email and the my chart app. Why not have it where the code is good for 24 hours? I understand security is essential when it comes to healthcare data, but this is so inconvenient as to render this app unusable. For example, I often have to write messages to my doctors. I would often flip between the my chart app and the Internet, or some other app, to find information I needed to relay to my doctor. Now, with this new code feature, it makes this process unbelievably frustrating and time intensive. PLEASE, fix this issue!
I’ve been using MyChart for several years now, to contact doctors, arrange appointments, check test results, etc, and that has all worked pretty well. However, with changes due to COVID-19, I have needed to use video visits for the first time, and I found that they are extremely flaky. In 2 out of 3 of the video visits I’ve had in the past month, the app has crashed when I try to start the appointment. Reopening the app and retrying causes it to crash again, even after 3-4 attempts. For both of those appointments, I ended up having to uninstall the app, restart my phone, reinstall the app, and log back in in order to get on the video visit, so I end up getting to the visit 5-10 minutes late. Really not acceptable in this current environment where video visits are more necessary and common.
by accident, I entered the password incorrectly and blocked my account, the platform does not offer an identity verification portal where you can regain access, even when you are asked to enter security questions when creating it, which can be used for this purpose. They offer you two options, call technical support or send an email. The response to the email is automatic and says that it can take 3 days to contact you to give you access again, and during the option to call, I was literally, without exaggeration, 4 hours on hold and in the end they hung up on me, I tried approximately 10 times and on each attempt they hung up on me (for working reasons the results that I should receive through the portal are urgent for me) so, terrible experience with this portal.
Apparently they took the lazy way out by preventing you from being able to select words to look up rather than writing the selection process so that all you can do is select then look up a word. It is annoying because half the time I can’t even say the word let alone spell it so when I leave the app to try and look the word up. Then I have to write the word down letter by letter then enter it in my search letter by letter until the phone decides to stop playing dumb and presents the right word instead of repeating over and over I don’t know what you mean, try again. Other than that it is a good app, but if you have anxiety problems you might want to take a pill before trying to figure out what that dead language word means.
Having a nightmare trying to retrieve my password. When signed up for this app, my daughter was sick and in a rush, I didn’t take the time or payed attention to the los in information. Now I need to communicate with the pediatrician and I been trying all day to reset my information and it’s just impossible . So frustrating. I understand that this has a lot of important information but not even with my bank account apps I have experienced such a barrier. Now I have to wait another day to call them and wait hours for an email or who knows what they decide . Not realistic at all . Even if is not an emergency, you should be able to communicate in a timely matter. Impossible to retrieve my information.
I took a COVID test on Thursday and I signed up thru the link I was sent being told this is only way to view my results. I can’t login because I get invalid info. I emailed them Thursday for help and I get a auto message to call them. I’ve been trying to call. Today I spent over 3 hours waiting for someone to pick up. No one answered my call. After all that time there is no updates on wait time or your placement in line and there is no option to leave a message for a call back. I need to know what my results are and I need to be able to log in which I can’t do! I’m not happy with this service and don’t recommend.
An important aspect of medical tests like regular blood tests as part of wellness exams is to look at new versus prior results and see if there is a trend. For example, it is useful to see how our cholesterol levels vary over the years. It used to be possible to view a result then pick one and view the history for that result. That results history view is no longer available, that’s a shame because it is time consuming to go through years of test results and manually extract the test results of interest in order to view the history. I don’t know why they took out that functionality. Quite deceiving.
Absolutely awful. On multiple new iPhones this app has dropped or automatically closed during scheduled video visits and is now unusable to us for video visits, causing incredible stress to the patients and family who need it. There is no reason for healthcare providers to use this outside of stupidity and laziness. DO NOT allow your provider to schedule video appointments using this app, not that they should be scheduling appointments for terminal patients VIA AN IPHONE APP. Whoever designed and built this needs to be fired and replaced with someone competent.
When I select the “Medications” button, the app shows all of my prescriptions. I can select one or more for a refill.
What is bizarrely missing is the ability to determine what my selection will accomplish!
Am I sending an order for a refill to my pharmacy via the app?
Or, am I sending a request for Rx refill to my doctor?
Or, BOTH⁉️ (Rx refill order with automatic request for renewal to doctor if needed?)
I see no other obvious method of requesting a Rx renewal in the app (none of message “subject” options seem appropriate for Rx renewal).
Don’t bother using this app. Just login to the website and add it to your favorites. You can do waaaaaaaay more on the website. You can only check in, view results and send messages that doctors won’t read.
This app isn’t fully functional, doctors don’t reply to messages. Even if you open it and show them, they refuse to read it or say they didn’t get the messages. it doesn’t allow you to do everything you can do on the website, like ask for a referral after a doctors appointment. If it wasn’t given, or request a refill of medication.