Category Ranking History

Review Breakdown

MyChart Review Breakdowns

Ad Intelligence on 0 Networks

ASO Keywords

Keyword Rank
mychart 1
my chart app 2
epic 3
my chart 4
myhealth 5


Jun, 2020


Jun, 2020



MyChart puts your health information in the palm of your hand and helps you conveniently manage care for yourself and your family members. With MyChart you can: • Communicate with your care team. • Review test results, medications, immunization history, and other health information. • Connect your account to Apple Health to pull health-related data from your personal devices right into MyChart. • View your After Visit Summary® for past visits and hospital stays, along with any clinical notes your provider has recorded and shared with you. • Schedule and manage appointments, including in-person visits and video visits. • Get price estimates for the cost of care. • View and pay your medical bills. • Securely share your medical record from anywhere with anyone who has Internet access. • Connect your accounts from other healthcare organizations so you can see all your health information in one place, even if you've been seen at multiple healthcare organizations. • Receive push notifications when new information is available in MyChart. You can check whether push notifications are enabled under the Account Settings within the app. Select features are also available on Apple Watch. Note that what you can see and do within the MyChart app depends on which features your healthcare organization has enabled and whether they’re using the latest version of Epic software. If you have questions about what’s available, contact your healthcare organization. To access MyChart, you must create an account with your healthcare organization. To sign up for an account, download the app and search for your healthcare organization or go to your healthcare organization’s MyChart website. After you’ve signed up, turn on Face ID, Touch ID, or a four-digit passcode to quickly log in without needing to use your MyChart username and password each time. Then, make sure you have push notifications enabled to receive updates on your device when new information is available in MyChart. For more information about MyChart’s features or to find a healthcare organization that offers MyChart, visit Have feedback about the app? Email us at [email protected]

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What the hell happened…
MSC531 on 2020-07-15
I loved this app before this latest update. It was so simple and user-friendly. Now, every time you login, they send you an email with a code. You have to open your email, copy that code, go back to the app, and paste the code into the text box. That code is only good for 15 minutes. There is an option to skip that step the next time, but that only works for one turn. After that, you’re back to flipping between your email and the my chart app. Why not have it where the code is good for 24 hours? I understand security is essential when it comes to healthcare data, but this is so inconvenient as to render this app unusable. For example, I often have to write messages to my doctors. I would often flip between the my chart app and the Internet, or some other app, to find information I needed to relay to my doctor. Now, with this new code feature, it makes this process unbelievably frustrating and time intensive. PLEASE, fix this issue!
Video Visit functionality is broken
prwood on 2020-07-15
I’ve been using MyChart for several years now, to contact doctors, arrange appointments, check test results, etc, and that has all worked pretty well. However, with changes due to COVID-19, I have needed to use video visits for the first time, and I found that they are extremely flaky. In 2 out of 3 of the video visits I’ve had in the past month, the app has crashed when I try to start the appointment. Reopening the app and retrying causes it to crash again, even after 3-4 attempts. For both of those appointments, I ended up having to uninstall the app, restart my phone, reinstall the app, and log back in in order to get on the video visit, so I end up getting to the visit 5-10 minutes late. Really not acceptable in this current environment where video visits are more necessary and common.
It’s imposible to get the access back once the account is deactivated
laligarrido on 2020-07-15
by accident, I entered the password incorrectly and blocked my account, the platform does not offer an identity verification portal where you can regain access, even when you are asked to enter security questions when creating it, which can be used for this purpose. They offer you two options, call technical support or send an email. The response to the email is automatic and says that it can take 3 days to contact you to give you access again, and during the option to call, I was literally, without exaggeration, 4 hours on hold and in the end they hung up on me, I tried approximately 10 times and on each attempt they hung up on me (for working reasons the results that I should receive through the portal are urgent for me) so, terrible experience with this portal.
What’s that word mean?
gnome8889 on 2020-07-15
Apparently they took the lazy way out by preventing you from being able to select words to look up rather than writing the selection process so that all you can do is select then look up a word. It is annoying because half the time I can’t even say the word let alone spell it so when I leave the app to try and look the word up. Then I have to write the word down letter by letter then enter it in my search letter by letter until the phone decides to stop playing dumb and presents the right word instead of repeating over and over I don’t know what you mean, try again. Other than that it is a good app, but if you have anxiety problems you might want to take a pill before trying to figure out what that dead language word means.
Don’t you there lose your log in information
Ruthy1019 on 2020-07-15
Having a nightmare trying to retrieve my password. When signed up for this app, my daughter was sick and in a rush, I didn’t take the time or payed attention to the los in information. Now I need to communicate with the pediatrician and I been trying all day to reset my information and it’s just impossible . So frustrating. I understand that this has a lot of important information but not even with my bank account apps I have experienced such a barrier. Now I have to wait another day to call them and wait hours for an email or who knows what they decide . Not realistic at all . Even if is not an emergency, you should be able to communicate in a timely matter. Impossible to retrieve my information.
Long wait
soullover19 on 2020-07-15
I took a COVID test on Thursday and I signed up thru the link I was sent being told this is only way to view my results. I can’t login because I get invalid info. I emailed them Thursday for help and I get a auto message to call them. I’ve been trying to call. Today I spent over 3 hours waiting for someone to pick up. No one answered my call. After all that time there is no updates on wait time or your placement in line and there is no option to leave a message for a call back. I need to know what my results are and I need to be able to log in which I can’t do! I’m not happy with this service and don’t recommend.
Latest version lost functionality!!!
CarolineInSV on 2020-07-15
An important aspect of medical tests like regular blood tests as part of wellness exams is to look at new versus prior results and see if there is a trend. For example, it is useful to see how our cholesterol levels vary over the years. It used to be possible to view a result then pick one and view the history for that result. That results history view is no longer available, that’s a shame because it is time consuming to go through years of test results and manually extract the test results of interest in order to view the history. I don’t know why they took out that functionality. Quite deceiving.
Nightmarishly bad
Nada0012 on 2020-07-15
Absolutely awful. On multiple new iPhones this app has dropped or automatically closed during scheduled video visits and is now unusable to us for video visits, causing incredible stress to the patients and family who need it. There is no reason for healthcare providers to use this outside of stupidity and laziness. DO NOT allow your provider to schedule video appointments using this app, not that they should be scheduling appointments for terminal patients VIA AN IPHONE APP. Whoever designed and built this needs to be fired and replaced with someone competent.
Puzzled by “Medications” option
HeloCaptain on 2020-07-15
When I select the “Medications” button, the app shows all of my prescriptions. I can select one or more for a refill. What is bizarrely missing is the ability to determine what my selection will accomplish! Am I sending an order for a refill to my pharmacy via the app? Or, am I sending a request for Rx refill to my doctor? Or, BOTH⁉️ (Rx refill order with automatic request for renewal to doctor if needed?) I see no other obvious method of requesting a Rx renewal in the app (none of message “subject” options seem appropriate for Rx renewal).
Whitezye on 2020-07-15
Don’t bother using this app. Just login to the website and add it to your favorites. You can do waaaaaaaay more on the website. You can only check in, view results and send messages that doctors won’t read. This app isn’t fully functional, doctors don’t reply to messages. Even if you open it and show them, they refuse to read it or say they didn’t get the messages. it doesn’t allow you to do everything you can do on the website, like ask for a referral after a doctors appointment. If it wasn’t given, or request a refill of medication.

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