I got this app because I actually really like nike shoes and was interested in purchasing some, as I had recently started getting more active. I generally get my shoes from a retailer like Academy, but i thought I’d have better options directly from the source. It was working great and I was really excited picking out “favorites” to store for future use. I had this app less then a day and it does not work. It locked me out and continues to say access denied. ?????
Ive tried logging in, trying to create a new account, using wifi, using my data, using the web browser, clearing my entire data. Nothing works. I deleted the app and redownloaded and that worked for all of 5 min and then it shut me out. Honestly super annoying. I went to file a claim with there online chat support- and after filling out all the info i hit submit and what do you know? It did not submit and sent me to the same access denied page.
So i had to call for support and the lady said they would email me in 3-5 business days on ways to fix the issue. I asked what do i do if it still doesnt work and she said call back and they will follow up with another email. Not much help.
At this point I’m both disappointed, frustrated, and annoyed. I literally JUST wanted to order some shoes. But if the issue is not resolved after this first email i doubt i will be calling back again.
As it stands with Exclusive sneaker releases that become available to get a chance to Reserve a pair of sneakers from a Nike store in New York, NY. If you have the SNKRS app, you must be within a 10-15 mile radius to have a chance to Reserve a pair of Exclusive sneakers. I hope this rule changes, because us loyal customers that live on Long Island, Nike doesn’t have any retail stores for us to have that same chance as those who live in New York City. We are often not able to receive a lot of Exclusive sneakers on a release date as well. Because if this, I think the Range should be Extended to 50 or 60 miles, to give Long Islanders a chance to Reserve a Sneaker drop that is Always Afforded to those that are in the City of New York. We are offered a Very Limited Supply/Opportunity to be able to purchase Exclusive Drops in our Long Island Retail stores on The Release Date. What about us? Where’s the love! We purchase sneakers too! Please help Nike.
DO NOT USE!!! They don’t deserve a star!!! They fool you with release dates. They are lying!!! The shoes sell out before you get a chance to order them. If you call NIKE they are NO help at all. They tell you different stories because they are lying. Try another app because this one is fake and they never have anything. Also they only show certain people certain shoes. I know from experience I was on the app at 9:58 am waiting on 10:00 am. When it was 10:00 am and 00 seconds the shoe status when from coming soon to sold out. We both called NIKE at the same time and got two different answers both were lies. Another time I ordered shoes, paid for them, received a confirmation, and they cancelled my order days later but didn’t refund my money until I called and voiced my opinion. I spend to much money with this app and Nike they tried the wrong person!!!
Downloaded expecting personalized service and ability to custom order a variety of shoes to accommodate my wide feet. Very limited options, more wide shoes for women, unable to custom create a show with wide soles.
Furthermore zero opportunity to reach out to customer service, nothing on the app that approaches break through service. Will go back to Amazon and order other branded sneakers. Disappointing, but necessary.
What is the “plus” side to being a Nike Plus member? I never receive any offers, or deals any non regular customer doesn’t already have access to. It feels good when companies appreciate your loyalty and the amount of business you do with them, by offering great deals and points. I just wish that every now and then Nike would email me with an exclusive deal for my membership or with monthly promo codes.
The app is great if you are looking for Nikes latest and greatest in their products. If you are using to buy new releases and member access exclusive, do not use it. Releases notifications will be delayed to your app and by the time you receive the notification they are out of stock. Total let down especially if you get selected as an early access of a new shoe.
By far the best app,service & their shipping is pristine. Ive never ordered or asked so much from a company other than Nike because they deliver and are super quick at response and overall ... an excellent experience. I wish others were as smooth but Nike is a1 and i recommend the app and ask for support because its ❤️
Got an ad for a product i liked, ad redirected me to install the app, after installation it required me to signup and provide all sorts of information. I literally only wanted to checkout the product. All this friction is completely unnecessary. Uninstalled
They really do need more colors when customizing sneakers, but apart from that, it’s perfect. The support team responds the minute they see the messages in the event that they’re closed and they really put effort into assisting which I LOVE.
I love the Nike by you feature where I can make a colorway for any shoe I want. I also love the chat with an expert feature where I can message a Nike employee on the go. I love the way it works and I am excited to see where it goes!!