I wrote a lengthy review on all the ‘issues’ behind OfferUp - and it has been removed.
So sick of, “Sorry, something went wrong”!
All day it does this. No matter how many times I log in, log out, reinstall, delete cache, or update, it still bugs out and prevents me from seeing anything.
The search feature is poorly implemented. Craigslist gave us the ability to specify the title, eliminate certain keywords, bundle duplicates, and specify search criteria without the page refreshing and losing all those selections. OfferUp ensures all that crap continues.
Add to that the number of duplicate posts, old as the dinosaurs posts, and no description posts that force us to Ask basic questions first - usually resulting in a snarky response - and OfferUp is an annoying place to do business.
And I could go on-and-on with examples of bad design and poor customer service, but considering there is NO OTHER APP CHOICE AVAILABLE, OfferUp has the monopoly and will not remedy these issues. They don’t have to care or hire qualified people or provide quality service. We can judge them entirely in that.
I give 1-Star because there is no alternative to accessing the OfferUp marketplace.
Several years ago I had a great time using this app. Great way to make local sales and meetups. Very intuitive and easy to use. Built a huge following of customers. Since they merged with LetGo, it’s clear their business model changed too. Gone is the focus on local and now it’s just entirely on “shipping”, and OfferUp now does neither well. They do not care about you. They do not care about their sellers. Their support for issues is a joke. They do not care about putting a permanent stop to bots and scammers. They do not care about making anything other than money because they know most people will stop using the app after a day when they see what a cesspool it is. They care about ad revenue and that’s it.
Everything is a nightmare. I used to be able to sell 10-20 items in a week, now you’re lucky if anyone messaging you isn’t a bot trying to steal your personal information by getting you to talk to them outside of the app. OfferUp has done NOTHING to combat this. I have not made a sale in weeks. Do not use this app. Look at alternatives like Mercari, Ebay or even Facebook Marketplace. OfferUp is dead.
At this point this app is garbage. So many fake profiles and bots on the app it doesn’t even make sense. It’s like a 5 year old is controlling this app. The amount of ads is insane I don’t think anybody can go without accidentally clicking on at least one. You don’t see the price UNTIL you click on the item. App Support? Customer Service? Not sure if they believe in them. The ONLY service you can use is the Unreliable, Slow, Awful USPS. Otherwise you don’t get paid. Instead of letting you choose your own service. Or at least giving you another option. I had a package picked up 8 hours ago and it has not been updated in Offerup yet. The Sellers fee is pretty high given how poorly this app is run. Sometimes listing get taken down randomly which is funny because scammers have a million of the SAME item listed. Not sure if the people who run this app actually think or..? There’s no way they can think this app is in anyway good. Great idea. Poor everything else.
Why am I being forceful to joini truyou ...I even submitted my id and it keeps saying that's it can't recognize it or it's unclear when I know it's very clearly with no blurr or glare..I think it's unfair to me and others people to force us to submit such personal information just to buy or sell items on a free app..and more un fair when my wife has been using the app for a few year's and has never been asked for her id..I feel as it flags random accounts for this ..unfortunately it doesn't make anyone feeling safe to submit such personal information due to the fact that thier are still people who dont have to submit thier id and are scamming other's..this will cause many people to stop using the app n turn somewhere else to sell n buy items..I will stop using thistle app as i am uncomfortable without this process and feel as if OfferUp is taking advantage of the user by randomly flagging accounts
I used to like Offer Up but it has recently gone downhill.
1. It doesn’t save your filter criteria. You have to constantly go back in and update if you want shipping anywhere/local pick up. JUST KEEP THE LAST SAVED CRITERIA.
2. You used to be able to filter by price and now cannot. I hate having to now look through hundreds of pieces I cannot afford. It doesn’t make me buy anything, I just go to your competitors who do have this search feature.
3. Too many companies and not enough real people. If I wanted to buy from “Warehouse R Us” I would go to their website.
4. Too many ads. I get it, you’re trying to make money but every other tile is an ad. Ridiculous.
Offer Up like most apps that start out enjoyable and useful, has gone downhill in their quest to make money. It’s doubtful they’ll return to what they used to be, so you’re better off finding a different app.
Lately I been shipping items more often because of COVID. However I’ve run into a lot of problems with this system.
1. An item is not marked as shipped until the item is scanned by USPS.
2. And item is not marked as delivered until the item is scanned as deliver by USPS
As a buyer I have had I purchase cancelled because the item was “not shipped”. However I needed up receiving the item in the mail, even tho my transaction was canceled Item was shipped with the correct shipping label, it was just never scanned at any point by USPS.
As a seller, I had problem will an item
Not being scanned as delivered. The item ended up being damaged during shipping. However I could not fix the problem because the buyer cannot report the damage until it is marked as delivered.
It doesn’t help that it’s so hard to contact offer UP customer service to get everything fixed!!
I was just recently introduced to offer up and I am very please with the results. Was able to sell most of my items that I put on. I had minor issues with people stating that they’re on their way or wanting to purchase with confirmation, yet do not turn up and and don’t even have the courtesy to advise that they’re not turning up or changed your mind. But that’s with any site.
I understand the security measures that you are taking with the verification code however I am not familiar with how to use it when somebody ask me to provide them with the coat after the text it to me and when I do that I reply back to them they’re saying that it’s not the right color constantly so I have no idea I try not to even deal with it. He was so frustrating
*Posting an item on here can take seconds... if it’s just a photo and you don’t want your item to sell. If you do want it to sell it takes much longer to add in all the details to promote it to sell. I spent HOURSSS doing this for 25 items and literally got one response asking if an item was still available.
*There unfortunately is just no audience on here. It’s full of people wanting to sell things but no buyers. I mean NONE. You can see how many times an item has been viewed. Some of my items- new with tags popular name brand clothing- have never even been viewed!!!
*Stick with Facebook Marketplace if you wan to actually sell something!!! If you want to was time out of your life, get OfferUp. ♀️
When OfferUp was first introduced it was geared toward individuals and “by owner” sales. That’s what made the fun to use as both a buyer and seller. Now the app is completely inundated with businesses and corporate entities listing their products. This is especially evident with vehicles. Whenever I open the App up now my feed is littered with cars, the majority of them being from dealers big and small. While I don’t necessarily feel that is a bad thing I do think OfferUp needs to make a separate category for such merchandise. This way offerUp can still get their cash for the listings while still allowing for the individual experience.
I joined to try and sell a couple things I had and writhing minutes on multiple items by different people I had people trying to scam me. Makes me mad thinking of all the people that fall to their tricks. Everything from “I’m going to send you a code to make sure your real before I buy from you.... please reply with the code that was text you.” The. They must be doing a forgot password on my behalf so I get a text message”. Crooked scum. Another one was asking for my full address and name/info and to send to them in a private email vs. communicating on the app. I would stick to apps that offer better protection from this garbage.