I have been using OfferUp for 10 months and I have enjoyed it a lot until 2 days ago.
I was trying to post vintage license plates which you can find a lot of on OfferUp. Every time I tried to post my item, they said it was against to their policies and they banned my account (I have sold over 100 items and have 5 star rating). After a couple of emails they have finally activated my account but unfortunately my posts weren’t there anymore.
I think this has been a common problem for a long time now and they cannot fix it.
I would love to share some of their customer service answers;
Log out of your account.
Restart your device.
Log back into OfferUp.
If you continue experiencing the same issue, you can try each of the following:
Switching between your wireless internet and cellular data plan.
Checking for app updates to make sure you've installed the latest version of the app.
Reinstalling the app.
Please know that this is affecting some users as well and we are working to resolve this as quickly as possible.
If anything changes or the issue resolves itself, please let me know. In the meantime, thank you for your patience and apologies for any inconvenience this may be causing.
It first seemed nice & dandy until I got a whole bunch of messages from what seemed like freaks. Asking to see intimate items and inappropriate pictures, etc. I report these accounts and it seems OfferUp never does anything about them. It’s so hard to contact them, by the way. There isn’t a number, an email, just useless articles that never get me to an actual person who can help. I posted at least 20 items from clothes to shoes to many other objects and to my surprise, they are ALL gone. No email, no alert in any way, shape or form. That is ridiculous considering I spent a lot of times and money posting these offers and all for them to be removed? With no reason? I remember also connecting my back account to this app which I have no access to now. It keeps saying “ERROR” to every option I press. I don’t know if it’s the people trying to scam us, or the actual company, but I do not feel comfortable giving them my personal information when their app crashes every 5 minutes but unfortunately it is too late for that. I wish I could give 0 stars.
The OfferUp app and platform is relatively straight forward which I like. My only complaints are:
1) I should be able to swipe left (or right) to delete notifications without having to open them... or options to delete, mark as read, etc.
2) Old listings that stay there forever. Some listings have items that were sold many moons ago or the seller just forgot about the listing altogether and aren’t responding. Maybe when a listing reaches a certain age, listers should receive a notification and maybe be presented with options to either keep listing (second question: update listing or continue as is) or remove listing (for reasons like: not for sale any longer or sold already)
It just feels sloppy to have all these really old listings that aren’t valid or relevant any longer. Also, another suggestion- maybe allow buyers and sellers to both leave written feedback and post on seller/buyer profile in addition to the little keywords labeling the buyer and seller respectively. Just a thought.
I love OfferUp just because it has awesome deals. However it is so frustrating that the price isn’t shown unless you click on the ad. I could save sooooo much time if I didn’t have to click on an ad to see the price. Major turn off for me. Also there are a LOT of people who list things and then either don’t have notifications on or have deleted the app. I have made offers or sent messages on many things that don’t get opened, let alone never get a response. OfferUp needs to find a way to filter these people out/delete the listings because it’s super frustrating. For the most part though, this app is pretty great for finding good deals.
I’ve had this app for a couple days. And already I’ve noticed issues with it. A lot of sellers have items that were posted months, even years, ago. The listing is still active and you’re able to make an offer. But the seller no longer responds or uses the app. So why does the app let their listings/page stay active and allow buyers to like/make offers on their items if we will never be able to buy them? Make their items go inactive after they don’t get onto their account after a certain amount of time. I’ve tried to buy four separate games and nobody is accepting or responding (I’m offering their requested price as well).
Had a problem posting an item. I was trying to post a new one as it had been up for a while and then i would archive the old post. I have always done this in the past and never had any problem. Something happened and I could no longer post so I emailed customer support. Apparently it’s considered duplicate posting so I have to archive the post first. Instead of just informing me of this, whatever person was on the other end said they removed my duplicate posts(which there were no duplicate posts on my page by the way) and then began threatening to delete my account. Very rude employee who is definitely not there to help.
Wow so I used to use offerup all the time only to make purchases , rarely I would sell something here . Recently I notice that my account got banned ! Reason I have no idea why ! I went online trying to see other people’s reviews and same thing happen to tons of users without any reason accounts have been banned !! And I see a lot of people who should be banned still in offerup ! WTH! It’s going on !! I have been trying to contact them and no response nothing ! Not even a reason why I got ghost banned ! This is unacceptable! Been having this app for quite some time now and lot of the policies have change for the worse !
I’ve been a member of offer up for quite some time mostly for car purposes and I just wish they would do something about all the scams and bots that are on the cars and trucks section. So many “people” will post the same car with pictures they found on google and say to email them and no matter how many times it gets reported nothing happens. Another thing they could fix is making a separate section for dealers posting that the car is only $1000 and then when you ask they say it’s the down payment. Why can’t I have a section just for private party sellers and deal with them directly instead of the scammers?
Don’t trust this app. I know usually really angry people only ever go to write reviews, but I’m not angry. I’m just saying—don’t trust it. It charged my card three times for 1 purchase and now there is a hold on my card until who knows when. Also, I had extreme difficulty even adding my card with their technology. Furthermore, there are TONS of scams. There are many people begging for phone numbers, only accepting payments through cash app or paypal. These should be red flags, but there don’t seem to be any moderators looking through the listings whatsoever. Don’t trust it. It’s not worth it.
OfferUp used to be a decent app but after I subscribed to their service and paid a whole $20 I am unable to login, post anything, and all of my listings have been deleted. Plus, they have THE ABSOLUTE WORST CUSTOMER SUPPORT IN EXISTENCE. I have been unable to reach anyone to help with my issue and essentially they took my money and bailed. I am not the only one with this issue and so many others are complaining. It is a miracle they have such good reviews for the app right now. Completely unfounded 5 star rated app. Don’t trust these people until they fix this issue and give me a refund.