App Icon for Old Navy: Fun, Fashion & Value App in United States App Store
Old Navy: Fun, Fashion & Value
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Last Updated
2020, Jan 07
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Category Ranking History

Old Navy: Fun, Fashion & Value Category Rankings

Review Breakdown

Old Navy: Fun, Fashion & Value Review Breakdowns

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ASO Keywords

Keyword Rank
accesories accesories 1
old navy 2 3
oldnavy 4
my-place 5


Dec, 2019


Dec, 2019



You asked for a faster, easier way to shop Old Navy on your phone and we delivered. Our all-new and improved Old Navy app is a #musthave for shoppers on-the-go. • Discover: Explore our entire assortment, from covetable new arrivals to year-round classics across all departments. • Find: Rockstar obsessed? Searching for a particular color? Find your next wardrobe must-have with our search and filter tools. • Buy: Our updated, mobile-friendly checkout process lets you add faves to your bag and check out in seconds. • Save: Easily find and apply our best offers and promos on the app. Access and redeem Rewards, Super Cash, and more with just a few taps. • Manage: Hey, Old Navy cardholders! It’s never been easier for you to manage your Gap Inc. credit cards. Check your balance, track Rewards and points, and pay your bill in our app’s Wallet section. • Know: No more FOMO. Stay in the loop with instant alerts about offers and big sales. Download our shiny new app and see for yourself. Your feedback is important to us. Tell us what you want to see in the app by emailing us at [email protected] And stay tuned for new features on the way!

0 Installed SDK


Beware Problem with App and Website
Courtneyjo on 2020-01-26
I moved and tried to make a purchase through the app. I verified my address was correct TWICE before I purchased items. Then I noticed the delivery address reverted to my old address on the confirmation screen...this address is 4 hours away. I called immediately to cancel or reroute the order. The customer service rep said they can “try” to cancel it but it’s not a guarantee. It literally had not even been put into a box to be shipped at that point. I called within 10 minutes of placing the order. Upon investigating I found a bug. You have to update your address in the saved addresses area. No address changes you make in the payment and shipping portion of the app will be saved. ALSO, the app doesn’t communicate with the website. I keep deleting bad information in multiple locations. It’s insane to me that there is h this level of conflict!!! I’m done with Old Navy. It’s pretty apparent that they are using a drop-ship method. The app is just a storefront but online items are being ordered from another country. That’s the reason they are unhelpful to cancel. And the fact that they can’t manage their data input is infuriating. Save yourself the trouble and shop with amazon.
My Good Ole' Navy
saveritt on 2020-01-26
Here's my riddle that I came up with just to put in this review!! Is that a kind of signs, indicating a diagnosis of OCD??? Just as in TRUE reality fashion, the ever-so darling "Housewives" have found an almost perfect way to cope with various mental challenges, but I live in the South, meaning there's not nearly enough wine 4 my troubles- so, I substitute,as needed, with herbals!! And now... I'm proud to end this review, with my top-notch riddle: I'VE STARTED THAT CRAP'OLA THAT LEADS TO GETTIN' #OLD, BUT I AM STRONG AND MY BLOOD RUNS #NAVY!!! I'M THE #Oldnavy LADY"!!!
Love Old Navy
SoGA95 on 2020-01-26
I love to shop Old Navy. I like their sales and variety of clothing. I do have a problem with the app saying that an item is not in stock at store when it is. I have been to the store and have tried on clothing that the app said was not in stock?? It clearly was because I had it in my hand. I also don’t get why sometimes they have clothing on sale and coupons online but not in store. I would buy more if there wasn’t these issues.
Old Navy online App
Georgia and Mike's on 2020-01-26
I really love this App. I have online shopping. It’s really easy to navigate and it provides me with the I’m new items as well as what is on clearance. It provides you with what’s on sale. If you haven’t downloaded this app, you need to because it’s shopping with ease online as well it has the option to pick up at your stores location. I highly recommend this.
Sign in issues
Muneraven on 2020-01-26
Old can’t sell me stuff if your app won’t let me sign in to my account. The most basic function of a retail app is really to let you log in so you can spend money. If that isn’t working, nothing else matters.
Poor customer service
hobbizly on 2020-01-26
Flagged for “random” security measure. Required to contact my bank. Waste of my time and incredibly inconvenient. Attempted to resolve with customer service. Complete apathy. Zero customer retention skills.
Easy navigation and shopping
Alyks9 on 2020-01-26
One of the easiest clothing store apps there is. Easy access and log in to your credit cards (if you have) and the ability to make and schedule payments, and an overall good shopping app.
jdksidnwood on 2020-01-26
The old navy app never lets orders be placed. It’s so frustrating because you’ll try to place an order and the app won’t let you check out until the deal you were trying to get is over.
Gap Inc apps
DeeDeeCee2 on 2020-01-26
Can not open them. They say something went wrong to refresh! Refreshed and it says access denied, yet other companies I can open. I have a new model iPhone up to date.
Face recognition doesn’t always work
trickykricky on 2020-01-26
The face recognition doesn’t always show up as an option even though I have it saved it my settings. Wish that could work a little better (or every time) Thank you!

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