Last week of March 2021. (11:30+pm), I came in that late night, scan my membership card and hear it ring. A shaved head-black molato, about 5’6”high called me back, and said that they don’t accept the card anymore, and it did not register. They only accept cell phone’s PF app now. And that I have to comeback and use it. I remember telling him that I have been using the card ever since Naperville branch is the only PF around. He said “we do not accept the card anymore.” I was surprised and said, oh, is that so.” I also remember mentioning to him that I just use it three nights ago. I went back to my car, and get my cell phone. I did a few routine exercise, and went home earlier than usual. May I say, at this point, that I also have many black friends and had a beautiful light skin black girl friend in the past.
A week later, about 3:45pm, I decided to do my exercise earlier and also avoiding seeing the same guy. Equip with my membership card and iPhone. Before I scan, I asked the pretty staff if I can still use the card. And she said of course. I was appalled, short of telling her about the hassle that guy the other night have put me though. Just because he feels like doing it. An hour and a half later, after I finished doing my exercises, passing by the front desk, I asked one of the nice staff the name of the guy I described above and is he the manager. After recalling a few seconds who I’m talking about, he told me his name, he works on the 3rd shift and he is just one of the staff just like them. I realized I’ve been played, or worse, a victim of hate. The lesson here is, one bad tomato in a basket can make the whole basket rotten.
I was only able to get the key tag (QR code) to display once after first installing the PF Watch app. A day later I tried to again bring up my key tag, but I got an error message stating that my key tag had expired.
I was unable to get to the screen that lets me confirm the Covid questions. Since that screen is now skipped and not available, instead of displaying the keytag or QR code, it tells me that I must log into my mobile device. I was logging in and out of the application on my iPhone, to no avail. I then realized that it was asking me to confirm the Covid screen which was now not available to me on my Apple Watch. If I can’t get the check-in QR code to display, I guess I should forget using any of the other features that are claimed to be available.
I am a new member and created a new account online with a username. However after signing up and receiving an email I downloaded the app only to find out the app asks you to sign in with your email not username. Apparently the app and website aren’t linked and many other people are having this problem. I try to log in with my email and it says I have not created a password I try to create a password and it says error occurred. I tried creating a new account on the app with another email so I could then try to link my planet fitness member account to the app. But guess what... that doesn’t work either ! It’s the biggest headache ever just so messy. No sure why the two aren’t linked or why you can’t choose to sign in with your username instead!
I just downloaded the app yesterday and while exploring the app I ran across the upgrade feature. I was disappointed to see that after I clicked on the upgrade button, I was automatically upgraded without any confirmation asking me if I was sure I wanted to do that.
After this happened, I immediately wrote the support email to cancel this action and I was told that I would have to physically go in to the branch to have to work this out.
It’s not that I don’t want the upgrade, it’s just that I don’t want it right now and I should be able to explore the app. Instead I clicked on the button and was automatically upgraded without asking for confirmation. Automatic 3 stars for the app.
I have deleted & reinstalled this app 100 times trying to fix it’s shortcomings to no avail.
It constantly fails to load my account info & login barcode. The only thing this app is good at is giving me a message that reads - Opps, failed to load. Please check connection & try again. I can have all 4 service bars, be connected via wifi, doesn’t matter; always fails to load & the same stupid message .
Note to PF, if you’re going to replace key fob with digital key (I’m all for it, btw) but fix the bugs in the app!!!!!
Phone app is respectable. Watch app is awful. I don’t take my phone in..I wear the watch (w/cellular) and use that for easy checkin. Problem is it’s not so easy. The watch constantly says it’s timed out and you need to log back in on the phone..huh? Maybe the watch keeps your key tag active for a day at most, therefore rendering the watch app useless! This is annoying and frustrating. Why does the watch app time out? Why does it need the phone nearby..doesn’t that defeat the purpose?
Please let tanning appointments be made on the app!!! My home club requires appointments and from what I understand eventually all will? They can’t be made over the phone. So you have to go in to the club and can only make an appointment 2 hours in advance. That doesn’t work out for people with work schedules. I cannot leave my job to go make an appointment then come back to work for an hour then go back to the club for my appointment. Poorly thought out plan.
I cannot say enough good things about the workout videos on this App. When COVID19 caused my Planet Fitness to close, I was lost until I discovered these videos. With them, I have been able to maintain a fitness routine and even make progress. Adding the PF+ workouts has provided so many more workout options. Now, that I’m fully vaccinated, I plan to head back to the gym with the added support of this app.
Over half the gym is filled with arm and leg machines with a variety of different names. I mostly use these machines when I work out, switching every other day. Why is there not an option on the activity logging section for “seated leg curls” or “shoulder presses” or anything like that? I’d love to log my workouts correctly on the app to look back at it later but there’s barely any options to log.
I tried to cancel my membership and i called them 2 months before renewing. They gave me a date. When the time was to cancel my membership i went there and they told me that i have to pay $58 cancellation fee which there wasn’t something like that when I started it. Because they told me there won’t be any cancellation fee. Anyway i just paid them to get rid of this place.