Wow, these reviews. Same common theme. Instead of being able to cancel membership through the app. Which is a must. They make you jump through hoops to even attempt to cancel. I have seen this with companies before. It is a tactic to get more money from anyone and everyone. No auto withdrawal which is standard with upstanding companies. Why? Because of the fee they will quickly withdrawal (automatically) if you pay late. These are all strategies to take money away from people. They say the app is only for working with the gym..nope , its to have everything right there in one place to do it all. It’s the most organized way a good standing company does things. Many reviews of being over charged and not making it right and giving the money back..just wow..are they deliberately trying to drive people away from planet fitness?? Sure seems like it.. look at all the 1-star reviews. There are so many..some companies just do not understand business at all..sure with these tactics they will take extra money here and there but in the long run these tactic drive away more business and potential profits then it will ever gain!!..why cannot so many of these companies understand that! The responses are all copy paste generic replies. Bet this gets the same as well.
I recently went with a friend as a guest to planet fitness. It was nice, orderly, clean. It was definitely a nice place to work out. But after reading so many reviews the business end is just plain horrible. I decided on not getting a membership as i will not put myself through all the issues with my personal, hard worked for money. I never join with any company that does not have a easy, clear, fast way to cancel a membership if i need to! In the app itself only. Here comes the generic reply.
I love the gym here, but the app is useless to me. The key tag for the Apple Watch dose not work at all and within the app should go with the workout you do for a plan. It would be nice to open the app say I want to increase muscle index, loose weight, or even yoga and automatically come up with a schedule of how many reps weight and set goals without watching a video, according to your weight height and level you choose.
At home or in gym and again with the watch please include this to Apple Watch with time frames and plans it would be much better then a video that you can barely see when your at the gym all you have is a 2x5” screen nothing to connect too and a million other ppl around. Also like Dunkin’ Donuts or gas stations apps should be points to encourage more time at the gym for a free shirt towels drinks etc instead of discounts only to a lot of places most people don’t care for. Setting goals and point system would be nice
Every since Covid hit the gym closes at 10:00 p.m. when I bought my membership it was open all night. Then they lied saying that gym was only closed early due to Covid cleaning. Then the next lie was they can’t get staff for overnight. Six people have tried applying for overnight positions but, never got a call for an interview and the gym remains closed. I find it hard to get to the gym in time to get a good workout in. I don’t know why the managers lie saying they are going to open up later but, never do. They don’t even expand their hours until midnight. They consistently kick people out at 10:00 every night and at 10:05 every employee is walking out the door. But, they lead you to believe that they care about your workout and tell me about their one Kansas City location that is 24 hours but, it’s 38 minute drive one way. I’m about to cancel and go to Genesis which is open until midnight for five dollars more and actually cares.
They claim to be a no judgement zone but they kicked my son out of the waiting area well I was with him because they said he was screaming and that people come to the gym to relax. My son was not screaming he is autistic and was stimming which is jumping up and down and arm flapping. I tried for multiple days to get a hold of the manager to get my money back but every time I called she wasn’t working her shift they told me she would be and never called me back. Every employee I dealt with at this location was extremely rude. I would have to say the worst customer service ever. Telling someone that no kids are allowed but have a sign saying no one under the age of 13 is allowed to not be supervised is a joke. My son was being watched and right next to me. He wasn’t on the floor by the machines.
Overall the app works pretty good my biggest improvement would be to be able and store my QR barcode for my membership in my apple wallet. So I could quickly access it without it having to reload everytime via cell or wifi I go to pull it up, it would also make it so I don't have to take my phone with me. Because right now the watch needs to get it from the phone to display on the watch. I could just use my apple watch wallet and check in without needing cell service or wifi which would be sublime. Having a list of all the equipment in the gym in app would be great for being able to plan a routine as well for that day at the gym.
My registration was in January with a monthly payment of 10 dollars, which was never the case. They overcharged me, I complained, and they notified me that they could not return the money, that they would put it the following month, after the month had passed, the amount debited increased, put it back. a claim and he tells me that he cannot return the money again, this happened in just three months I had to cancel the membership because I never had a solution to the problem, they only know how to say that a system error but the system is always wrong in its favor
My experience with the Planet Fitness app has been disappointing. I have repeatedly been charged a late fee of $15 because I am not notified before my due balance expires. Additionally, the app only allows for a one-time payment option, rather than enabling auto-pay for monthly dues. It seems that Planet Fitness prioritizes charging late fees rather than collecting regular payments on time. This approach seems shortsighted and not a smart business practice. Sadly, I have decided to cancel my membership due to this behavior. I feel misled and dissatisfied.
This gym is a scam they don’t provide the info to people and they scam them I called to cancel my membership because I moved from the location thay said I had to go cancel it there and charged me a extra month bc of a policy once I got there they said they were gonna charge me an extra month because apparently I had to be there a week before the month ended when I called they never told me that this is a SCAM they basically charged me 2 extra months by force litterly it happened today today don’t fall for the SCAM.
Part of the reason I have an Apple Watch is to leave the phone behind and focus on my workout. It’s great that there is an app for the watch which includes the ability to pull up the code to check in, but if the app cannot connect to the phone and the phone app is not opened just before opening the code on the watch the watch won’t ‘refresh’ and show the code - negating most of the utility of having the Apple Watch app. Particularly for a watch with cellular connectivity it should be able to open a code.
Before you subscribe read carefully their policy they always try to make you a vow of milk.
They copy and paste the same response
Shame on you
Thank you for reaching out. If you have questions or concerns related to a recent visit or experience, please contact your home club directly by going on the PF App and click “Club and Member Support” to submit a request a Contact Us form or call your home gym. If you have any technical questions related to the app, we would be happy to help!