This gym (and it’s companion app by proxy) is the most judgment filled establishment I have ever been to. I brought a friend to workout with me, while he was squatting, he apparently was “breathing too aggressively” and the front staff activated a shame siren called the “Lunk Alarm”, then proceeded to publicly shame my friend for breathing in an “aggressive distracting way”. I was so embarrassed to have subjected my friend to the most self righteous intolerant group I have ever seen in a professional setting. Like, judgment is BAKED into that companies/this apps core.
The app itself is well designed, but has regressed feature wise. You can tell a lot of labor has gone into making a smooth UI that’s easy to navigate. There was quite a few features that were taking out of the app, which is ultimately why I gave it a lower score. I will be deleting this app and deleting the gym from my life
While I love Planet Fitness Gym and it’s staff this app is the worst. The app is completely buggy and most time doesn’t load my keytag or my Black card guests keytag which leaves me standing at the front messing with it forever until a staff member checks us in. So much for contactless check-in. Also, it’s very annoying that the Apple Watch check-in feature does not work and constantly asks me to sign-in on the app on my iPhone. I am signed in on my iPhone, always have been and have even resigned in and uninstalled/reinstalled to no avail. Many other gyms have the smart watch feature no issue PLUS Apple Watch integration which is also sorely missing. Thank goodness I still have my dusty beat up keytag they gave me 5 years ago
Okay, the only reason I use the app is for the digital member barcode. For the last year there has been zero support for the Apple Watch. I worked around this by snapping a picture of my barcode and presto, I do not need my phone anymore. Imagine how excited I was when you released a version for the watch and then you make the code expire after a period of time???? I walk into the gym and I get a message to login to my phone app? Isn’t the purpose of a watch app so you DON’T have to have the phone on you. Okay, back to using the PICTURE of my barcode. Please fix this. Expiration of a membership QR code is silly and serves no purpose?
Whenever i got to my gym, there’s a sign that said they “encourage virtual check in” through the app, which in reality there’s almost no difference, just the barcode appears on your phone instead of using the barcode on your card. The crowd meter needs to be updated so it is in sync with the gym’s max capacity at the time (due to covid). I looked at the crowd meter and it was around 40%, but when i got there the gym was crowded and there wasn’t even an available treadmill. I also scanned the QR acids to track my workouts, but that requires a whole separate app. The app needs serious work
Its cool that you can use the app to check in on your watch and go. You don’t have to carry around your phone in addition to your water bottle, keys, headphones, yada yada. Especially if you’re like me and accidentally leave your phone somewhere BUT. It’s annoying that I have to log into the app on my phone in order to use the scan in on my watch EVERY time. Its a little tedious and unnecessary. Why does it need that much security when anyone can snag my keys just as easy?
I was really liking the app but unfortunately it’s been glitching. The last 3 times I’ve gone to the gym the app won’t load and tells me my email address is invalid or that they can’t find it. I was previously logged in and my club doesn’t offer key cards, so this is the only way I’ve been able to scan my “card.” It was working fine up until the last couple of days, so I’m not sure what’s gone on but it’s causing issues with me being able to access the club I pay for.
App isn’t working. It kicked me out for some reason. They are getting paid monthly so I’m still a member. The app isn’t recognizing my email to log in. The error message states “An error occurred looking up your email”. Attempted to send this info through the support link and it would go through either. Please make whatever necessary updates to the app that will allow me to get in. I will say the app worked fine until this situation. Thanks!
Athens, ga location.
Workers were at the desk didn’t even acknowledge me for a good few minutes. Then didn’t really know how to sign me in. Took too long to just that. I could have been done with my workout by the time they finished just signing me on. Employees were in Jeans ... in a gym. I would trust them for an advice on how to use a new piece of equipment or for a spot.
This app would kick butt IF I could actually log my work out that I do on the machines how many reps at how much weight to see progress.
And if I could log my steps from my Apple Watch . All’s this app does is shows you how to use the machines and shows you a few work out . But I need to keep track of my actual work out ...
The app is great, love the Crowd meter, and all the info available.
I would like to ask if there is a chance of getting an Apple Watch app, so that I can just check in with my watch? That would make the whole thing great!!!
Edit: with the new apple watch app, I’m perfectly happy with it!!! Thank you!