Ever since my friends introduced me to planet fitness having a free pass for high schoolers all summer to work out, I instantly downloaded the app and went to the gym of my choosing. (I chose the one in Oregon city)
1. I have no trouble with the app and appreciate the scanning options for using different equipment.
2. They have tons of equipment to use and everyone is in there zone so you won’t get interrupted during your workout routine.
1. A few of my friends are interested in this summer pass but find it irritating they can only work at one planet fitness location. So I can’t work out with half of my friends bc of this rule. :(
2. The planet fitness app is very helpful except for one thing that I wish they could improve. When it shows you the different workouts you can choose from. I wish there was a section where you could save a few workouts for your personal workout routine and always come back to them instead of searching them up over and over again.
I’m a lifelong athlete, but a newbie to gyms. Planet Fitness has been a fantastic experience and has motivated me to continue my fitness journey, but the app could use a tweak.
My only complaint is that the Activity Tracker does not have the actual gym equipment and gym exercises listed, apart from cardio. For a perfect app and experience, I would appreciate if the developers would consider adding the machine workouts to the list of activities. This would create a more accurate “mins of exercise,” and would more accurately account for burned calories. Personally, I know that I would be much more motivated to work out and hit burned calorie goals if the app registered every available gym machine.
Overall, the app and gym experience are fantastic, but one change in the app would create a huge difference, and earn a perfect five star review.
My APP will no longer work, and I cannot get any help to fix it. This is frustrating, I sent a message to the support staff, but they refer me to the local office, which has absolutely no idea how to fix the problem.
I have deleted the APP, reinstalled, shut off my phone, but nothing works!
It shows me a spinning symbol and says that I need this time to relax. But after several minutes it bombshells out!
The only thing that I can think that would affect it would be IOS 15.5 which I recently installed.
The people at Planet Fitness told to do a screenshot of my membership card when it finally opens, but that never happened.
I asked them if anyone else had this problem, but NO, they said that I was the only person with this problem!
I doubt that!
Customer Service is becoming Nonexistent!!
So first I wanted to say that this app is great as an employee of PF this app is super easy to navigate And has all the information that you need right at your finger tips.
I do have two suggestions that I think would make the app easier to use.
1) have a way to check into the club via the mobile app I know there is remote check in but even for your home club make it so members can already be signed in before they get there. Skip the desk right to the fun :)
2) have an option to sign up for any amenities in the black card spa area on the app a lot of people don’t like the fact that they have to come up pick a time then we have to confirm it and tell them which number they have it would make it easier for everyone.
Other then that great app :)
This is my first time getting a gym membership and this has been a challenge. I have to go in at an earlier or later time when I want to get a chance at equipment I want to use, because when the crowd meter reads close to a quarter full, mostly every piece of equipment is being used. There are hardly any free weights except of dumbbells and a few bars. The floors are packet with equipment so there is just stationary workout available, unless you wanna get close and personal with onlookers. If I ever want to use any equipment I want, it’s usually at the mercy of how many people there are on the gym floor. Because of this experience I would think getting a rack of my own is my best option.
I tried for three days to get this app to work. It took a whole day to go from putting in my email to letting me put in my password… it’s three days and it’s still won’t move past.. putting my password in.
Update . I received a message to uninstall then reinstall connecting to WiFi. My response is. I have tried that multiple times already and it picks up right where it left off.. still saying retrieving information. My daughter also downloaded the app and is experiencing the same exact problem. This app does NOT work.
I am no stranger to understanding how to reboot an app. So the next time you suggest a quick fix make sure it works. I’ve read others with the same problem.
I’ve been coming to Planet Fitness for a year and you have to sign in by scanning the Q reader code found in the their app from your phone. Mine was working fine for about a year then it stop working. It just keep saying retrieving my membership then after a couple of minutes it kicks me out. I created a ticket and the support has not helped me. This is super annoying because every time I go to the gym, I have to stop and explain to the front desk people that the app is not working on my phone, and then I have to give them my telephone number in order for them to sign me in. I haven’t changed phones so I don’t understand why it’s not working with the latest iOS. (15.5)
I just joined planet fitness and the features the app provides are great, if they worked. Connected to wifi, I’m constantly met with a “oops this isn’t available” message when trying a lot of the features. The crowd meter section as well as the “Find a club” section always return errors the most. Keep in mind this is while connected to wifi. Wifi that I use daily for coursework, streaming videos, etc. When turning off wifi, it’s just an endless loading screen. I really like what the app offers but it’s tough to be excited about the features when they aren’t currently working. Hopefully the developers will get to the bottom of the issue and push out a fix soon.
The app and actual facilities are great for the price, there’s a very impressive amount of effort put into customer satisfaction however the billing process and customer service are very poor in my experience, over charging me, putting in incorrect information and telling me different things based on the location and employee. All I can say is I’m out a few hundred because of the extremely poor explanations and customer service, I hope they change I don’t want to restart my membership despite the great gym conditions.
The app is good for checking in and occasionally viewing how-to videos. Most account management functions don’t work. The message center doesn’t work correctly (I’ve deleted several messages only for them to reappear again). I’ve tried submitting tickets to the support desk through the app and even that doesn’t work right (there is a consistent error message that pops up on form submission). The app could use some massive improvements but it works if all you want to use it for is checking into your gym.