I decided I wanted a video doorbell, so I went through my security company ADT, who at the time was partnering with Ring. ADT came out and installed my new Ring video doorbell, and everything was fine for about a year.
However, the quality of my video and audio was not the greatest. When people rang my doorbell, the audio was very sketchy, it sounded like a radio station fading in and out. I have Wi-Fi in my house, so internet was not the problem, I still don't know why it was an issue.
There was also a severe lag between when my doorbell was rung and how long it would take me to answer it on my cellphone. My screen would have the little "loading" circle thing that goes around and around, and by the time I finally was able to connect and answer the doorbell the person had left. I found this especially inconvenient when I wasn't home to be able to answer the door anyways, which was one of the main reasons I wanted the video doorbell to start with.
At some point shortly after my 1 year warranty expired, for some reasons unbeknownst to me, my doorbell was unable to connect to my Wi-Fi, and quit working. So I called ADT, who referred me to Ring. I can not even BEGIN to tell you how absolutely HORRIBLE Ring's customer service is.
Instead of sending out a tech to take a look at whatever the technical issue was (bc there was nothing wrong with the doorbell itself, no damage, everything was intact, etc) they said "Our technicians are so incompetent they don't know their butts from a hole in the ground, so here's a coupon for 35% off a brand new Ring doorbell!"
Really???!!! Ring can't be bothered to send a tech out to even take a LOOK at the issue and see if it is something minor that could be fixed! Nope, they have to sell me a brand new doorbell bc their products are such absolute CRAP that they refuse to stand behind their products!
So I called ADT, and there is a reason ADT is #1 in the home security business. They sent a tech out to come install a new video doorbell FROM ADT, and they gave me a LIFETIME WARRANTY. They said if anything EVER goes wrong, they will come out and fix it at NO COST to me! ADT stands behind their products, this is why I have been a loyal ADT customer for about 3 years now.
Oh and did I mention that Ring also has a $30 per year fee that you have to pay for in order to access your videos? Say for instance some strange looking guy is checking out your house, and he comes back again in a couple weeks and does it again. If you want to be able to access that first video, to see if it was the same guy, then you have to pay that $30 fee.
Did I also mention ADT doesn't nickel and dime you? Everything is included with ADT, and they will usually offer new customers free installation and great payment plans. You can either spread your payments out over a 3 year contract or you can take up to 3 months and pay in flex payments.
Also, the audio and video of my ADT doorbell is superior in every way to the Ring doorbell. When my doorbell rings, I click the notification on my cellphone and I'm connected to the person in about 5 seconds. The video is awesome, even the night video is great. I do have a porch light, but I don't even need it to get good quality video from my doorbell.
My advice is to go with ADT, their customer service is awesome, and they stand behind their products. I can not brag about ADT enough, they are truly the best in the business.
I am using this home security system for a week. The first thing I released was the product quality is really low. Parts sticks are really bad. Specially the magnets couldn’t hang on many surfaces. I stick a sensor magnet on our back door. It felt down after a few minutes. After many tries, I decided to use crazy glue to stick it. I thought to myself there is just a simple issue about the sticks and the sensors are working well. However after using it for 2 days the app throws me a message that one of the motion sensors is offline! I didn’t find any issues there. remove the batteries and put them back again and the sensor start working. It works for 2 days and the same issue happened again! Its ended up for me by not arming the system anymore and start thinking to return it. I found some issues about the app itself as well. The first thing is that the app doesn’t let me to use any custom name for devices. Its gave me a selection to choose. Then if you choose the same name for two type of sensors ( For instance, back door for a door sensor and a motion sensor ), When throwing a message it doesn’t mention which sensor is triggered or offline. Its just throws a message like back door sensor is offline and not mention if it is door or motion sensor. Another issue is the app instructions is not accurate. For keypad, it doesn’t mention that I need to enter pin before or after choosing mode. I struggled a lot of time to find how to activate it by keypad. Then when I called customer service they told me that you need to enter pin without pushing the accept button before changing mode! And I wondered, if should not push the accept button for pin, why they put it there at all?
When you can use it, it works but is a clunky mix of web views and sort-of native functionality. Also really slow to launch and get you where you’re going, like to the cam view. They’ve created a separate app that is faster for this, and though I appreciate that, it shouldn’t need to be a separate app.
That said, at the moment, I can’t even log into it. For 2FA, instead of using standard TOTP codes that I can pull out of something like 1Password, they use a system where they email you the code to type in. Problem is, the UI gives you only one minute to retrieve and enter the code (despite the fact the email message says you have ten minutes), but my Gmail account isn’t even receiving the codes for closer to three minutes. Unlike with most security things, using the better, more secure protocol in this case actually gives the better experience.
And then there’s HomeKit. Ring has been promising it for years but has failed to deliver. But nor will they come out and admit they’re not going to do it. So needless to say, all the equipment I’ve bought the last couple of years has been non-Ring, and I will be replacing this doorbell with a non-Ring unit.
Between the HomeKit fiasco, Ring’s privacy incidents, and the terrible experience with things like logging in, I have completely lost trust in the company both to protect my data and in their technical competence.
We love our Ring 2. It lets us see everything we need to. But, this review is about the app. More specially about a notification that has been wonderful in the past.
Notification on low battery status.
I have not received one since September 30th. Before you say for me to check my Spam folder. Or, ask if my device is hard wired. Let me answer you. I have checked my spam folder. My device is NOT hard wired. I have so many motion events that it is not due to there not being a motion event after the battery is low. Also, I did not unsubscribe from the mailing list.
This is extremely frustrating.
Recently black screens have been showing up for the motion events. 2 in a row yesterday. What is up with that?
If the battery notification comes back. I will update my review. The black screens are new. Hopefully a one off thing.
I’ve never written a review unless it’s too good or too bad. I’ve been using Ring for over a year and My experience with ring was horrible. It takes forever to connect to the live-view through ring. And it’s not about my wifi connection, Ring gotta do better. What’s the point of having a security camera, that won’t let you check what’s going on as soon as it gives you an alert. I even had someone tried to open my door at 4AM but the ring just alert me as motion detected ( I set it up at highest sensitive), and it took over a minute for the live-view to be active, and after I heard the noise I have to went down, checked the window and yelled at the burglar to make him ran away ( police reported ). And I’m seriously thinking about cancel my subscription with Ring and move on to another service.
Setup took a couple of tries of deleting the app and starting over to get it finally setup and then had to go back into settings and tweak a few of the settings and options until it worked the way I expected. I’m guessing that the recent update poor review were from people with either old iOS or that the update caused a conflict with the iOS update. I would suggest to those complainers to update their phones to the latest iOS (which is properly what the ring update was made for) or if already on the iOS 14, then delete the app and reinstall and go through the setup. This may correct your issues. Just my opinion since I didn’t encounter any of the problems with my setup or Ring doorbell. (FYI, my device is the Ring video doorbell 3 plus)
Seems like there is a big issues with the neighbors app post not loading or the video not playing. I am opening from my iPhone 11 Pro Max and it’s not loading. So I wonder for the lower specs phone if they even work. Need to fix this issues so we can’t actually get informed of what’s happening in the neighborhood. Another issue is the video loading times. Opening the video seems to still take a while. This is especially crucial when answering the door. As it’s faster to look through the door peep hole then wait for the app to load the video. I have AMPLIFI mesh wifi which has one of the best range for wifi and still takes time to load.
It is impossible to go back and look at footage on this app, it freezes and doesn’t play back or will freeze and then you have to close the app and try to find the clip all over again. I’ve been waiting for over a year for an update that will allow this app to actually let you go back on your footage without it freezing before you even find the video you were looking for. I’ve been having issues with my neighborhood and someone slashed my tires last night but bc the app keeps freezing I can’t go through the 12 hours of footage. I could throw my phone I’m so mad right now. I don’t get this mad or frustrated very often.
I have held off for years on getting anything Ring related due to concerns about security and the lack of features I would hear about from friends. After spending a year struggling with a six camera Arlo system and a failed Cove Security install, I decided to go all out during Prime Day and switch everything to Ring to give it a go. OMG what a relief - everything worked perfectly out of the box with no glitches. Full integration with Echo and normal functioning app with no load delay. They recently just added preview with notifications which was perfect timing.
60-90 second lags and delays, extremely long load times, crashing left and right. Can’t pull up video feeds in a reasonable amount of time at all. Live feed? Forget it, whatever it is will be gone by the time it actually loads.
Gigabit internet connection so it sure isn’t my speed. Between Arlo and Ring, it’s like they’re having a competition to see who can screw people over the fastest.
My cameras haven’t worked in weeks, but I get messages and emails daily about my subscription payments renewals to their services I can’t even use properly.