Three things aggravated me since I purchased my order on the 17th of October
1. I am unable to track my order. I have messaged the company where I purchased my order and she said “If you did not choose a tracking option at checkout this information will not be available. If you did, it would have been included in your shipment confirmation email.”
Now I decided to place another order to check if it gave me this “tracking option” she claims but it didn’t.
I have replied asking for assistance and I have yet received a response.
2. Since when was it the customers responsibility to input the tracking number, package name and carrier to track their order?
3. I did not receive a confirmation email that usually indicates the tracking number.
So, I basically have to wait without tracking it and who knows my money went to an item that may or may not come!!
This is by far my first online issue.
SHOP just saved me a lot of trouble and hassle. I had mistakenly ordered from a scam website and paid through an online payment service. Shortly after I ordered the products (within minutes) the “seller” put in fake tracking information. SHOP alerted me that the items I had literally just ordered had been delivered... get this... two hours BEFORE I placed the order. By having shop alert me to this “delivery” I was able to login to the payment site and stop the scammer who, at that moment, was trying to have funds purchase a gift card. SHOP saved the day! THANK YOU!
NOTE: there are several negative reviews about SHOP, but if you notice they typically deal with problems with the SELLER that are taken out on the developer. And yes... shipments during COVID and especially those from China may take an inordinate amount of time. Again, not the fault of the APP or developers.
Rate( minus)-.0000zero!!!what a scam! -I asked for my money & No Response , later I received email saying -that is what I ordered , I explained that is not what ordered & that is not what I saw -on the advertisement but the that I saw the electronic wash tub through out the video. The advertisers show a small electronic tub laundry washer , washing small garments , showing how one can easily use it.The email response sent a pic of a child’s arm tucking away the pick tub accordion. I did receive accordion pink tub,a very bad , harsh smelly-exactly like a rubber tire. Almost $40.00 bucks for a unless accordion bowl . One cannot place items/1 shirt or anything inside because it would stink up / smell badly of industrial rubber . Terrible ! A SCAM !! I still want my money back!! SCAM
I love this app! I love the notifications, the set up, everything! I just wish it worked! There was a recent update that claimed a bug was fixed when adding tracking numbers, but it must’ve skipped my version or something because I still can’t add my packages. I’ve even tried deleting and reinstalling the app just to see if it would do anything, and it didn’t. I’ll add the tracking number, name the package, then as soon as I select the carrier, everything goes blank. I can’t scroll down, I can’t scroll up, and if I scroll too far up, the window closes. It’s just a blank white screen. Hopefully they fix it soon, I have so many orders I’d love to track!
I don’t know what kind of luck y’all are having but so far I have ordered from 2 different websites that required me to download this and all shops are from China! Either u get your order and it’s not what u thought it was or you don’t and you can’t get answers but once every two weeks about getting your money back! Still waiting for my refund I was suppose to get 2 weeks ago and never received the order that was placed on 9/13! Highly suggest to double check it’s a real company and not fake scam! I’m so done!
This app is awesome for reminding you of orders you’ve made that won’t ship til future dates but it does get location mixed up and sent me into panic mode which I don’t need right now. I thought one of my packages was being sent to Washington state in stead of Washington city. Not cool. I know technology is unreliable but I prefer not to be running around like a chicken with its head cut off and calling all these stores numbers to make sure they had my right address. Oy.
Y’all shouldn’t be working with that company that the only thing they do is still the people’s money.. I order 3 slip sofa covers my total was 101.00 and since April they keep telling me they behind on orders because of COVID-19. They gave me a phone # that is never a/v and an email for claims.... but no answers... It is just sad that there is people hurting others like this, on top of what we are going through. And I’m still waiting for my order or my money back...
I recently downloaded Shop since they changed Arrive, which I liked much better and never ran into a problem with that particular one. With this app, I’m running into problems with old items I’ve had shipped long ago and also will not give me updated notifications on when my package is moving and if it’s even been delivered. I would love to keep this app, but there’s no use when it’s not doing the things it’s supposed to. It needs major updating ASAP.
First and foremost, pushing people to download an app to view tracking information is terrible.
Second, requesting to allow Shopify to read emails is equally terrible.
Lastly, the “detailed” information about the order contains no shipping information and some of my items were shipped separately but the app only shows one shipping item (and that one shipping item is NOT tied to the order), thus there’s no way to track the other shipment.
Had this app open for 10 seconds and I am already impressed. All I saw was that after logging in via Google it had all of my recent and recently passed orders from all of my online purchases immediately ready to go!!!!! How awesome is that, tech that works how you expect it to!!!! You guys are awesome!!! The rest of the app I haven’t even looked at because I am writing this review lol, hopefully more good news to come.