i’ve had snapchat for years. since 2012 . i’ve been locked out before but i was able to go on the website and unlock it, until a couple days ago, i was locked out, i went to unlock it and it said permanently locked . i have told my friend, and it said she was permanently locked as well. i had messaged some friends and some said their accounts were either locked or deleted. i have years of memories and its devastating to know that i will never be able to retrieve those again. snapchat was my way of communication to many. and my way of taking a pictures . they don’t provide the users of snapchat with a number or email so we can’t talk to anyone personally. there is absolutely NO reason for us to be locked out. we haven’t put anything that would violate community guidelines. and it’s very aggravating and overwhelming.
i’ve made some mistakes with past accounts but when i made a new account and didn’t even post a single thing all i did was add my friends back and not even an hour later my new account gets permanently locked and now i have no car friends to meet up with and do photo shoots as a passion. Snapchat was the way i made money by putting my business on SnapMap and doing photo shoots for cool cars and i would learn about cars on there too and i had so many great conversations with friends on there and some of them don’t have a phone number so that was my only way of talking to them and now Snapchat decides to lock me out regardless of what i do and it’s getting in my last nerve to the point where i’m about to uninstall the entire app because of how they treat me. WORST SOCIAL MEDIA APP EVER.
sooo how is it that for the last 4 days, i’ve been getting logged out, my account temporarily locked, then permanently locked, then somehow unlocked, logged back into just to be logged out again and then repeating the process??????? you guys are talking about it might be because of third party applications… but only third party application on my phone is yours because you’re started to act really suspicious!! having me give you a verification code every time i had to logged into your website, when i’ve been using the same device and number for the last 2 years….. i’ve been having your app since 2012 bro… give me a human response instead of this generic computer generated system you call “support”
I got my Snapchat when I was young and I had it for years & then Snapchat wrongfully banned me !! Losing 5 years worth of memories , many distance friends , and a lot of important information that I cannot recover . I have attempted to make 2 new Snapchat since the incident and have failed since Snapchat will not allow me to make a new one . I have been contacting Snapchat for months about this issue Bc it’s UNACCEPTABLE, Snapchat has replied with 3 emails sent from a computer with no valuable information what so ever . You guys took things from me that I can never get back and I am very upset about it . DO BETTER SNAPCHAT!.
I think this is a great app overall. I only have one problem. I really wish that it is an option to change your username on Snapchat. I named my account something that I don’t like anymore, but I can’t change it. I don’t want to create a new account because it would be a hassle for everyone else. I also wouldn’t be able to keep my memories. In your next update maybe you could let us change our username. You could have a verification code via email if you wanted to change it so accounts would be safe. Thank you for reading this review and I really hope that you are able to put this in you next update
Okay so it started in April with my account getting deleted an I’m still not sure exactly what I was deleted for but ever since I got deleted every other account I make gets deleted permanently or locked up for a day I’m really ANNOYED at this Snapchat I can’t contact anyone that I need to bc I get locked out or deleted everytime I even logg into the app can u fix your system sum how ??? This is frustrating 🤦♂️ I’ve tried new usernames with new passwords even changed my birthday and still get deleted idk if it’s my phone or the app but please fix it!!!
my account got hacked and I tried to contact Snapchat support they have no phone number to call and they only gave me automated shemale responses. In their description when they talked about hacked accounts they said that The hacker would change your information. When I contacted them with all the previous information they said because I didn’t have the current information I couldn’t get into my account which makes no sense because if I had the current information I could get into my account. So disappointing with the service will never use again.
I had got logged out my account out of the blue , then said my account was locked so I tried to make another one and it let me verify the email but logged me out again !!!!!! It’s been acting like this for a whole week straight and just out the blue started acting like this . Literally every account I make they log me out and never let me log back in this is irritating I have a lot of photos and videos I have for memories and I can’t even log in to see those things or talk to my friends.
The ads for videos are so frustrating and they get stuck when you skip them after the 5 second timer. Also once you skip them or even go back it messes with the snap story you were watching and so you have to start the snap story all over again. This then forces you to go back through the story and the same 15 consecutive ads just for you to get stuck on a glitched loading screen. Ever since they added ads to this platform the app has become annoying and pretty cheap in my opinion.
I really need help!!! So I’ve had my account for 2-3years with all my memories on it and a few days ago I logged out and when I tried to log back in it says “no matching credidental” or something like that. I’ve tried changing the password twice, I did research on how I could go about fixing it, I’ve uninstalled the app and downloaded it back but it still says the same thing. I’m really upset about it so if you guys can do anything to fix it id really appreciate it. Thank you!!!