Imagine for a moment you just want to order a cup of coffee before heading to work. You just want 1 $3.45 cup. If you use the Starbucks app, this is impossible. This app FORCES you to reload cash to your Starbucks card in order to pay, so the least you can spend if you have no balance on your card is $15. I don’t want a $15 cup of coffee Starbucks. I know what you’re doing, and you’re not clever. You know people are lazy and will just choose to reload rather than wait in line, which causes them to commit more money to your brand than they would have otherwise. You do not let people just pay with their credit card, and that is a dark pattern.
Look, I know you desperately need to keep your margins up, so I know this feature isn’t going away, well, ever. But you should realIe that by doing this, you’re either losing customers (like me) or you are making more people wait in line at your stores because they don’t want to commit $15 to your subpar coffee. Long lines = terrible experience.
Starbucks still hates its customers and forced you to reload your card to order with the mobile app. This is outright manipulative and their leadership should be beheaded and their families slain. These capitalist pigs must be tortured.
Love the app which Make it easy and fun to order and pay is so convenient. I also want to compliment Zach. I was out for 4 month out of the country and on my return Zach recognized me and remembered my name! which normally is very unusual for people to remember it. That’s what I called superb customer service. This is not the first time I write a compliment of this young guy. He is consistently delivering excellent service. You should praise and recognize Zach. He is always happy and efficient. Zach worked throughout the pandemic with the same smile and delivering the exceptional customer service. That was why I continued coming in. Zach definitely Is one of your team members that makes your brand shined! Thank you Zach for Everything you do! Location #6941
I am really enjoying my Starbucks app! I love getting offers, watching my rewards add up aNd the ease of loading my funds! I'm hooked on a variety of hot and cold drinks so I don't get in a rut! Did I mention I don’t even drink coffee!! It is definitely a treat ... And I enjoying being able to treat others with my reloaded gift card! Easier than a punch card because it's all automatic! The staff is amazing regardless of the store .. my favorites are LAKE OSWEGO Douglas Way, 65th by Dicks and Canby!! Thanks everyone for making it a stellar day every time!!
Very happy with ease of app. In the beg had a few probs with the stars earned not showing up. Customer service helped immediately both times and were super nice about it. Prob the most reliable app I use. Had a prob with a mobile order once out of almost 200 times, and that was bc the store didn’t update on their side but all my orders have shown up to them w/o issue. Able to tip, save favs, easy reload, etc. The worst thing is always trying to earn bonus stars and therefore consuming way more Starbucks than necessary lol
About 2 years ago the Skinny CDL option was taken out of the app. So now the label that prints out for my order is 8 lines long, but also horrendously out of prep order.
So about half the time my order is wrong because the customizations are in a seemingly random order.
Toppings or lack there of
It’s a latte, not rocket science. I love you guys, but for the size of your company, the app and mobile ordering is pretty abysmal
I love the convenience of just scanning to get points and pay but many locations don’t offer this. For example Starbucks inside of target can only use the barcode not the QR code. So no points. Starbucks at the Grand Canyon can only use a barcode not a QR code. There does not seem to be a way to upload your points from a receipt in app. There is the way to get on a separate website and add points for items you purchased at the grocery store but the process is ridiculous. It’s a waste of time.
The new update is better than before, but there still aren’t enough options. I want to be able to order any drink blended (like refreshers, etc). And there’s so many other things you can’t do in the app like have something blended into the foam for example. Adding a “blending options” feature to every drink instead of just fraps would be nice at least. And maybe other options under cold foam, drizzle, purée, etc. Also not everything is on the menu.
The app was an updated not too long ago with the statement that customizations will be easier. Well, they simplified it to where now you can’t add things that not part of the initial recipe via mobile order. You can make edits tot be original recipe but not add what we’ve relate you would like.
Plus the menu became not easy on the eyes…it’s lists everything as a paragraph versus separating each individual option
App is fine. Works well and may even be too easy to order! Bummed though that we can’t access receipts for our purchases. Establishing a chat with support with all the purchase info for them to dig into their archives and eventually send me the receipt is way more effort than it should be. Makes expense reporting difficult enough that I just don’t care where we get coffee.
You can't just pay for your order. You have to "reload" a "card" and by default it will charge you $25
You can't choose to "reload" only the amount you owe and you can't get the remainder back. The only way to get the value for your money is to buy enough to get just under your balance
Scummy and idiotic nonsense. Just let me buy coffee.