Put your best foot forward here. Your app developers must be underfunded. I know they DON’T go around bragging to their friends that they wrote the code for this app. It’s extremely slow, and can’t even find the closest store without multiple clicks from the user. Did I mention it’s slow? Btw, this isn’t a new problem. My guess is the CEO doesn’t have to use it, and that’s why it remains subpar. Go back to the drawing board and spend some money. Your shareholders might see a greater return on your investment. Loyalty is driven by the the ability to put the customer in the center of your innovation. When their needs are anticipated, they show their appreciation by passing others to patron your business. Look it up, it’s called Customer Centricity. Disappointed Customer.
I like the app, but certain flaws keep me from loving it. The worst thing about the app is that it doesn’t always credit you with points you’ve earned when participating in “offers”. I’ve only been using the app for a few months, and I’ve already missed out on 75 points that I should have received. (I definitely activated the offers prior to making the qualifying purchases, and I made the required purchases.) What makes matters worse is that I made purchases that I wouldn’t have otherwise made. Don’t get me wrong: I enjoyed the items in my orders. I just might not have ordered as much of it wasn’t for the requirements of the offers. One employee confided that this sort of glitch happens all the time in the app, so it’s not an isolated case of operator-error.
Love ordering ahead except you can’t always tell if your local shop is out if something. Somehow the count gets wrong. When you get to the store and they don’t have it, you have to then wait to have a manager refund money or start a different drink. Once the staff didn’t even know how to refund money and I was there a long time only to be asked to come back a different day!
Also, can’t ask for steamed milk in a drink. Or extra hot. Our local store uses the regular hot water in the sink for Americanos and it is never hot (instead of the hot water spout for teas, etc). Would be nice to add this feature. Love adding money, the safety features added, games, notifications, etc!!!!! Fun to occasionally “win” or “earn” stars!
Is this Internet thingy new to you Starbucks? Have tried to sign up x3 with friend at work trying same next to me. Crash. Freeze. Deny. Really Starbucks? Teenagers are making apps on their lunch break n yours is worthless.
Update. Heard the app was decent now, but to order in advance in some locations:
U have to stand in one of Starbucks Amazing long lines, buy a gift card, add it to yiur account...THEN (allegedly) u can pre order a drink. to think you couldn't find another reason to make your lines longer.
i'm not even an employee and I'm ready to stand in rally for a union for Starbucks. they took a good business model a great product and just keep making it worse.
WHY CANT I ASK FOR ICE ON TGE SIDE OR A ICE WATER ON THE SIDE....LIKE COMPLETELY DUMB...Lets give folk an app so they can order their drink ahead of time...but we're still going to make them bother the baristas for a cup of water or ice after their drink is already made and paid for...FOOLISH FOOLISH APP THAT IS MET TO BE CONVENIENT BUT VERY MUCH STILL INCONVENIENT... BUFFOONERY
And my drink can be made hot or cold...yet I can't specify on this app to make it hot or cold...so I still have to wait at some Starbucks because once I arrive the barrista asks me if I want it hot or cold
I’m giving two stars because I think removing our stars is extremely unfair to the customer. I spend my money to accumulate those points so I can be benefitted in the future & then I see that I can’t give myself a free item because the points were removed. How is that fair? There are times where I don’t have a cant to my name & that’s the only way that I can at least get a snack or a drink but because the points keep getting removed (small portions do make differences) I can’t enjoy an item. Thank about the customers, Starbucks. We enjoy our food at our time not yours.
I don’t know what is up with the Starbucks app but for months now it has not been tracking rewards points correctly. I will have over 150 points and go in to use them and they will say you don’t have that many points. Really because I’m looking at them. They can even see them on my app. Then once I add money to my card the points disappear. This is unacceptable for an app that deals with your money. Starting to not trust their software and I’m going to have to start tracking it myself. Very disappointing and it’s happened several times over the last several months.
While the app is relatively easy to use and I like that I can make the drinks my way. I waited 20 minutes for my drink when there were walk ins who were in and o it in 5 minutes. The women kept saying we got a lot of app orders at once. Perhaps there should be a feature If the app gets a certain amount in a short time, the app doesn’t allow any orders. I get that Starbucks is just focused on revenue and not customer experience but if you want to people to use the app don’t let them waiting for 20 minutes when it would have been quicker to order in store.
This update is a disaster. I paid for my drinks with a credit card today because when I opened the app to pay all my information was gone. It asked me to join like I don’t already have an account. I thought I’d been hacked but it let me change my password and get to my account. Then I closed the app and tried to reopen it and I was back to square one with it asking me to join.
I always say Starbucks has the best app of all the food apps I use. This has taken over an hour of my day and the barista put sugar that I didn’t want in my coffee. No happy.
Every time I put in a mobile order, I ALWAYS check to confirm I’m sending the order to the correct location but for whatever reason, this is the 2nd time this week that I’ve put in a mobile order and it was sent to the wrong location. I’ve been using the mobile ordering system for 4 years but this has never been any issue except for this week. Thankfully the staff are always nice about and won’t charge twice but this is a serious issue. It is a waste of time for me, both stores making my order, and a waste of product. Fix this!!