I placed an order from the app but the store had lost power and was closed - so it allowed my order to go through even though they weren’t open. Understandable! I looked for a way within the app to let them know that I never got the order, but that doesn’t seem possible (why?). I waited a couple days to se if they’d credit me back for the order I never received but they didn’t. So, I went to the Starbucks website and sent them a message explaining what happened. It’s been over a month and no response. If you’re going to have an app, shouldn’t there be a way to report an error? Absolutely no customer service. It’s a pandemic so I don’t feel comfortable going in the store to explain what happened and the allure of the app is that I shouldn’t have to go in the store so...? I guess this is the reminder I needed that it’s better to shop local. Poor customer service is a game changer for me.
My “offer” today was: order FOUR days IN A ROW and get 20 stars. My usual is a venti latte with extra shot. So $6.65, four days in a row $26.60), and get a 13% coupon. Hahahah what a rip. I wish I could post a screen shot, it’s that hilariously insulting.
The app is a social experiment to get you to pay more... I mean... that’s literally the entire purpose and experience. I’m not hating them for making a buck. But let’s not pretend this “free” app is anything other than a mental experiment to distance customers from dollars. No more than the self righteous app “news” about the latest social justice cause they donated too... 100% motivated towards removing dollars from customers lol
Gotta admit, they make the best coffee on the go. So until someone else can do it better, I’ll keep playing.
But it is certainly an insulting experience working with such a contemptuous company.
Yesterday the app started charging me $4 instead of $2.65 for a grande emperors cloud & mist tea. I asked in the store and they said the app charged me the wrong price. I confirmed that I ordered with no add ons - I always just copy my order from the previous order. After going around and around with the chat bots at Starbucks and actually chatting with a few live reps, none of them could understand I was not complaining about the price but trying to report an error. It was maddening because they just kept sending the same cut and paste response as if I was complaining about a price increase. I spend too much $$ at Starbuck$ to have to beg them to make the app work right. When it works it is good but I’m not paying 50% more for the tea just to order it in the app. It’s hot water and two tea bags - that’s not worth $4. I am deleting the app.
Ya know, it’s 2021 and we still can’t order water through the app. Why? I understand that this is not a deal breaker, but if I’m mobile ordering, I want to be able to order my entire order and not a part of it. Also, it would be great to add just $5 to my card and not $10. Again, I know I’m being picky, but like Dunkin allows a min of $2, soo...? Also just throwing a little idea out there, maybe add like a little emoji or logo or some sort next to seasonal drinks so that way we know which one is on its way out the door or whatever. Idk. I just think it’s be cute or whatnot, but that’s just me. Alls I know is that I need to stop giving you guys my money so easily. Not a cheap habit to upkeep and get here I am.
UPDATE: The reason that I couldn’t login to the app is because I have a vpn running on my phone, so the recent update must have removed support for VPNs or deliberately added code to not support VPNs. VPNs are a security measure to protect my personal data. Why do you need my personal data so bad Starbucks? Not worth the hassle.
Dear app developers,
After the latest update, I cannot log in to your app. I tried resetting my password, reinstalling the app, and resetting my password again. I can log in to the website but not the app. Please fix.
I hate to update the app because something typically ‘breaks’ after a new release. In the most recent update, I am no longer able to use Apple Pay, why? I have no idea, the app doesn’t tell me, it just doesn’t work. I also cannot see a store’s menu or my order history. Is it related to an app update or a service outage? Again, I have no idea, the app is terrible at letting the user know when there are issues. When it works, the app is great, when it doesn’t, Starbucks loses my business to a coffee shop that’s closer to home.
We love the ability to order ahead, but two of our customizations cannot be made via the app. so we don’t get the benefit of ordering ahead for part of our order. These changes would be a big help:
1) we need DECAF to be an option for the brown sugar shaken espresso. It was available yesterday and then I updated the app, and decaf is no longer an option.
2) we need the strawberry blended lemonade to have the option to omit the strawberry purée but keep the cream base.
Please make these changes, Starbucks!
Overall a good app. I appreciate that it’s possible to tip, though I feel it’s a bit hidden - you have to view your receipt, make a mental note of the total, add the tip, then close out the receipt, then reopen the receipt and confirm the tip amount was added to your mental total — because it doesn’t display as a separate line item. Something else I just discovered... I paid for my entire order with points (yay) but there is no option to tip in the app! I rarely have cash on me these days.
This app worked great until I was prompted to download the recent update and now it doesn’t work. I can’t place a mobile order, my history and favorites have disappeared, and there is nothing to select from the menu. I can only use the scan payment feature but what good is that if I can’t place an order? I wish I would have read the reviews first because I never would have clicked for the update. If you haven’t updated, DO NOT DO IT!
Please fix this broken app ASAP!
I ordered a cinnamon dulce latte and a blueberry muffin this morning. My lid popped off twice before exiting the building and told the barista. She just tried putting the existing lid back on. So I tried again and same situation. So I asked for a new lid. Got to my car and the coffee spilled all over. I think it was more of a faulty cup. So I then finally went to my muffin and it was not warmed up. I was really disappointed in my products today. I feel ripped off!