5/24/20 ... update to below ... they still haven’t died this issue. If I could give Starbucks 0 stars I would. They’ve updated the app three times in the past month and can’t fix this drink so I can mobile order. Big fail Starbucks, BIG FAIL!
Whatever update you did over a month ago somehow removed the Shot option (long or ristretto) for the Starbucks Doubleshot on Ice. I place daily mobile orders and no longer can do that because this option has been removed. I’ve messaged Customer Service to just get answers like “well we make changes” or “why don’t you post that as an idea”. IT’S NOT AN IDEA. It’s an option that’s always been available for all espresso beverages and now it’s gone for this one drink. It’s a pain to have to order at the window or place my mobile order at the window and ask can you please have them pull ristretto since I can’t order my drink on the app that way any more. PLEASE ADD IT BACK! If I could give this app 0 stars right now I would since I can’t it gets 1 from me. You even did an update last night but didn’t fix this issue even though I’ve been messaging with customer service since last week. Be fail Starbucks.
Update ✭ ✭ ✭ : Originally gave 5-stars but there needs to be an option to order pour-overs specifically. Since all remaining stores removed Clover machines, whenever I order my Featured Dark roast with shots after 11 am, 70% of the time, baristas don’t know that they need to do a pour-over. So I get there and they say they used pre-brewed Pikes or bitter medium roast from the container and I just spent a whopping $8 - $12 (dep on # of xtra shots) on a coffee I DIDN’T ORDER and they have to dump it and remake it as a pour-over, wasting their time, my time, coffee, etc. So please, there used to be an option to order, let’s say, Verona using the Clover®️ and I could add everything I wanted. But Clover’s are all gone now. So just replace that feature with us being able to select the roast we want as a pour-over so the baristas don’t get confused. It’s such a waste of time.
Original Review ✭ ✭ ✭ ✭ ✭
Very close to perfect app for my coffee habit. Love ordering ahead or even in the store ordering from app. I feel like there were one or two things I would have suggested changing or adding but I can’t think of it right now :)
You shouldn’t have to reload $10 when you want something that’s like $3. The only way I’ve worked around this is by sending myself $5 gift cards. I don’t even drink Sbux that often and the idea of having to reload another $10 on my card because I am a few cents short of my balance from the last time I spent $10...... We shouldn’t be forced to “reload” our money into Starbucks system... if so it should start at 1¢ not $10. Anyways we actually should be able pay for our items directly from our debit cards to the checkout like a normal mobile ordering system.
Stars expire ridiculously fast. Once again, I understand the idea of “loyal” customers who buy more often getting the incentives that come with the stars but you literally have to spend $100 in a month to be able to redeem the rewards before they expire.
Customizations reflected as you adjust it. For example, a certain drink has a standard recipe and Starbucks does tell the nutritions facts, but if I substitute milks or add pumps of syrup, I would like to see the updated nutrition facts when I add or remove things.
Baristas are very friendly, great atmosphere, I'll be back soon!
Love the Starbucks app So easy to use
The Starbucks app is very easy to navigate and use I use mobile ordering every week☕, so convenient !!!
I really love the Starbucks app!!!
I like being informed of special promotions that are offered before I even go to Starbucks ☕️!!!
I'm still learning new ways to use the Starbucks app !!!
I really enjoy Starbucks coffee and the Starbucks app makes it an even better experience ☕️!!!
I really appreciate that Starbucks has been there for the community in these challenging times.
The Starbucks app has helped me keep up with changes and finding open stores.
So the app in the beginning can be somewhat confusing for new users but it’s very efficient and after a little while it becomes easier to use. You can also save some time figuring out if the drinks you want are available at the store through the app. If you order through the app, it comes out a lot faster than ordering through the drive-thru. The only con at the moment is how much money you have to transfer in order to refill a card on the app. The only options are counting in $10s and so on. I’d like to be able to customize how much money I can add onto my Starbucks card from my bank that way it doesn’t take so much un-needed money from my wallet. Thanks so much!
I held off on doing the Starbucks App for way too long:
I’m a long time Gold Card member and using the app is essentially the same thing as paying with my Gold Card with the obvious benefit of skipping the line and additional benefits like receiving extra reward stars just for using the App;
I only gave four stars because I had a problem ordering Nitro Cold Brew with the Cold Foam made out of soy: there was no option to do this on the app, although I’ve been told that they are going to fix that.
I Love not being stressed out about if there’s gonna be a wait anymore. Skip the line, Baby!!
I forgot to load a gift card to the app so I walked up to order and pay by card . The music was soooo loud Jeremiah couldn’t hear anything the I had to wait and watch the barrier butch and moan for 5 minutes over what I don’t know cuz the music was so loud. So now I have missed my bus and have to walk in the rain. So no drink til I get to work and how good was that first sip, you ask?????? BAD. I ordered a hot chocolate and I paid for a hot chocolate but I got Luke warm milk. No chocolate no mocha drizzle. No we are not in this together
I love the store on 250 in Sandusky, Ohio 44870. Several of the employees Al, Shari and Gabby know me by name. Love them. I was a little disappointed the last time on 5-22-20. I was suppose to get 25 stars for each mobile order and I ordered two times that day and didn’t get any stars at all. Can you tell me why? I have been a member since 2010 and this is not the first time. I have to call on them. I know things happen and your not aware of this if we don’t tell you. Thanks for understanding. Nancy Weilnau
Honestly I can’t complain whatsoever when it comes to the app it is so useful I’m situations where I don’t have the time to stop by a Starbucks but somehow I manage to just get it done. As quickly as 2 minutes I wish the reload had additional options in case we don’t have the balance needed and just what’s being paid for but overall this app is genius ... Thank you to the CEO of Starbucks for the years of dedication and not giving up in the foundation of Starbucks ...
Starbucks employees are amazing! Thank you to all of the employees who are working! Suggestion for the app to show which stores only have drive thru option for mobile orders-you can order in the drive thru with other drive thru orders since you have to wait in the drive thru lines to get your mobile order. It would be much more convenient for customers to know which stores have store front walk up pick up service for mobile orders. Thank you Starbucks!