I have been having a problem with the app for about a month. As well as the website. It wouldn’t log me in. It gave me ‘we are sorry, we can’t log you in. Please try again later’ I reset my password over a dozen times. Created a new account and had all my old account funds and stars transferred and still it wouldn’t log me in. I tried it on my lap top and it worked but that doesn’t help when you’re in a drive through line. I reached back out to customer service today. They had me reset my password again and the rep was about to tell me to uninstall the app and reinstall it when a light bulb went off. I have a VPN on my phone! I turned off the VPN and tried logging in again and it worked without fail! If you have a VPN and the app logs you out, you’ll have to turn it off, sign in, and turn it back on. This has been the most frustrating thing ever! Thankfully I figured it out!
Ordered breakfast sandwich and macchiato online, went to pickup at Mowry/Fremont Blvd store. When I arrived, the barista gave me my coffee but not my sandwich. Said it wasn’t ready, then another lady came back returning the wrong breakfast sandwich she got from earlier, no other sandwich was there. Another barista was preparing a sandwich I thought it was mine, but she handed it to the lady who got the wrong order. Then another barista returned the wrong sandwich up in the counter (the only one) the barista who gave me my coffee earlier gave that sandwich to me, I asked them to make a new one bec I saw that lady returned the same sandwich earlier, and that she may have opened and touched it!!
They said it wasn’t the same sandwich, surething! I took my order just to avoid discussion!
I swear, I will never go to that store anymore!!! Dishonest people!!!!!
I love Starbucks, it is definitely my go to for coffee. Due to COVID, there have been shortages of food and drink products, which is understandable. What is irritating is that the app is constantly saying that they are out of an item or that it’s not available when that is not actually the case. I asked a barista why it was marked as “not available” or “sold out” and he said that corporate is marking these items because some stores have shortages. Super annoying because then I have to wait 12 minutes after ordering to get my drink that I’ve already spent 5 minutes in line just to order. The app is useless unless stores can update their individual information so users can order from the location that DOES have the product that they want.
Thank you, Starbucks, for making such an awesome app! I love that I can order ahead, collect stars for freebies, and even play some seasonal games!
I just had a shower idea, it would be really neat if there were a feature that you can choose menu items based on dietary restrictions. For example, if I were vegan or gluten free, or had a nut allergy, I could select which menu items I would like to see.
I think a feature like this would be a great addition to your app to make it easier for people who have dietary restrictions make the right choice for themselves 😃
Thanks for the consideration!
Would love the app overall — if I could actually order my drink on it.
I order an Americano with 1/2 steamed water and 1/2 steamed almond milk. There is no way to do this on the app. You can only select a splash of almond milk.
Why not create a wheel so customer can choose 1/4, 1/2 or 3/4 ratio of water to milk??
This is by no means a complex or high maintenance drink, so why can’t I order it?
Starbucks if you’re listening to these reviews PLEASE UPDATE!
YOU’RE LOSING $$ BY NOT ALLOWING CUSTOMERS TO ORDER WHAT THEY NEED.
I never write reviews but this is necessary! The rewards give you free coffee, the ability to scan from your phone is insanely convenient and the order ahead allows me to skip the lines and leave with my coffee in hand 30 seconds after getting to the store. I have never used an app as much as this one. I got it because a friend got me a gift card so I had no choice but I am so glad I did! Seriously if you drink Starbucks even a little bit, you won’t regret downloading this app!
Smooth ordering and like being able to pay using my app. User interface is good.
Notifications for expiring stars would be good. I’ve lost hundreds of stars bc I had no idea they were going to expire soon.
Notification to let you know when your online order is ready for pickup or way to notify the barista when you are there. It can take longer to flag down the barista for an online order than to just order at the counter/drive thru
Of course I love Starbucks, but this morning I had the frustration of not being able to cancel my order on the app. I placed the order and got there to see the line was super long so I knew I didn’t have time to get my order, so I went to cancel to see I can’t and they have already charged my card even though I didn’t even get my drink this morning. Please fix this soon.
I love being able to get on the app and decide what I want before even getting in line, or even ordering ahead if I’m in a hurry! I’ve discovered all the drinks I love because of the app because I can take my time to explore my options instead of feeling rushed looking at a menu. I love that I can collect points so I can get free drinks and merchandise.
The app was great but the customer service experience today was quite faulty. I ordered a decaffeinated espresso and when I got home I just didn’t feel right so I called the store and she told me she made me a caffeinated espresso ,
very disappointing now I’m going to be up until 2 AM I feel I don’t always have to check behind an employee but now I do