For an app that’s supposed to facilitate your business and encourage purchases of your product this is an abject failure.
I only drink coffee occasionally but over the years I’ve always liked Starbucks. A pick up and go location opened up right near me and I finally got the app to make use of their order ahead feature. It would save me time and I expected I would give you a lot of business. But the app literally does not let me order. It will log an order if I order in the store but not let me order ahead even though the location and app are specifically designed to do so. It just says “Order ahead not available” in a little black letters inside a pale yellow bubble just above the name of the location. It says that at all the locations I look up. Even though I’ve then physically gone to those locations and they don’t know why it says that because they are taking those orders. So I ordered in the store. I did that twice. The second time even the in app Starbucks card loaded with money didn’t work properly and I had to pay with cash. I have the most recent version. I deleted and redownloaded. I contacted Starbucks through your help contact link and you never got back. Real breakdown of customer service. Going to take my money elsewhere.
For a good long time the Starbucks app was a good app; not perfect, not terribly fancy but got the job done. It went down fairly infrequently. The most recent versions are so bad that I have largely curtailed my purchases at Starbucks: it’s that bad. It freezes; it forgets that you are logged in requiring you to re-login at very time you want to use it, while in line or in the car about to depart for the store. To top it all off, the app does not play well with Apple’s Keychain and dumps you to a message and not logging you in, despite the correct user id and password being entered by Keychain. I couldn’t tell you how buggy this process was in the past because I only had to do it once for many months on end, not three times a week like now. The app interface is really crappy too, focusing on marketing instead of service to the customer. This is probably a factor in the terrible unreliability of this piece of software. Avoid it until they can get their act together.
Like most people, I defer non-security updates as long as I can, but every few months I am forced to update to continue using the app. But weirdly, every time I update, it tells me my existing password is invalid. It means I must change my password to continue using it.
It’s frustrating as I must go through the entire process to reset my password, when there’s no reason for it. Doubly frustrating as This typically happens when I’m trying to use the app, causing needless delays.
Another issue: it would be nice when ordering to see the “recent locations” list in reverse order from when I last used the app there. Not sure why it insists on listing a place I visited once last year, and none I’ve been to recently.
Starbucks app now requires 13.6 leaving SO many customers NO OPTIONS for app ordering ahead, scan to pay, gold card use, etc. Anyone with older iPhone models knows the Apple iOS updates stopped at 12.5.5. So upon opening the app it reads “update the app” but in the App Store it will not update because it says iOS 13.6 or higher required. This leaves people with iPhones 5, 6, 7 high and dry with no Starbucks app access. In a Covid world, ordering ahead for seniors like me & for those who may be higher risk is helpful. Having to stand inside and wait with others put more people at risk. Covid & all aside... Shame on Starbucks for not giving all customers the same opportunities & options.
The app is good when you are going to an open store, but they don’t seem to know about their own stores. Also sometimes order ahead goes down for all stores. Last Sunday, order ahead not available, went to a store that was supposedly open until 9. It was 5 but store was closed. Went to another that was supposed to be open until 6, but it had closed at 3! In both cases store closed MUCH earlier than the app said.
I have an app for a competitor and they always know the store hours. Even when a store closes early one day, they know about it. But this app is useless in that regard.
So today I was a little annoyed because I have a few gift cards on my app wallet and when I tried to pay it said insufficient funds but I wanted to use two gift cards because I still have balance on both but instead of allowing me to use both of my gift cards I had to reload one of them with more money and I don’t think that’s very fair because I had enough money to cover the cost of the coffee if I would’ve been able to use both of my gift cards but there is not an option to do that so I think that is something that you need to work on this app.
Love this app majority of the time, however I’ve ran into a few issues with the “Offers” star rewards where I will buy all of the items for the challenge, but it will not register that I’ve completed the challenge to earn my bonus stars. This is frustrating to me because sometimes I will splurge more than usual just so that I can complete the challenge and get the extra stars. I feel cheated and end up spending more money, with no reward as advertised. Please fix this
I am a VIP customer as you can see. I spend a minimum of $400 a month. I just left your Topsham Maine store and, WOW ! So so rude. I always try to use the mobile order as I’m a working man and don’t have time to wait in the long drive through lines. It’s not working! I order at least 15 minutes in advance and still have to wait as they seem to focus mostly on drive through. I do believe that I am about done with Starbucks. It’s just not worth the attitude’s!
I’m a certified software tester and I have many apps (most of which are for food/drink places) on my phone. The Starbucks app is - by far - the most comprehensive, yet user-friendly, app there is. It’s SO convenient to pre-order, walk into or drive-thru Starbucks, and have my food/drink ready for me. And all of the available customizations allow me to have my drinks and food prepared EXACTLY how I want them. I absolutely LOVE ❤️ the Starbucks app.!
The Starbucks app ropes you into rigged carnival games instead of providing real incentives to long-time customers. Support is the cheapest, shoddiest overseas copy-paste farm you have ever experienced with no real guidance or answers. They should be ashamed of themselves, but of course corporate greed has no shame. Starbucks needs to put less money into rigged promotions and invest in their people and support that retains customers.