2014-2018 taxes took less then 20 minutes using the old app. Super easy to use.
2019 taxes? Yeah I’m on secure sign in 5 in 20 minutes and not even half way done since it keeps kicking me out. Unless you are like me and your taxes history is with them don’t use TaxAct until this fix this mess.
Am giving two stars:
- zero stars for the annoying sign in process every couple of pages
-zero stars for the wasted time
-5 stars for the actual data entry - that is still easy.
field of camera view to photo driver’s license narrow, sideways, and difficult to aim ... why not have option to import previous information first? (return customer appreciation issue?)
after initial information gathering “saving” mode went on for quite some time (I left the room etc) and logged out ... next thing I see is this evaluation survey ... how do you think it’s going?
I’ve been using tax act since I first started filing and as of today last year was my last file with them. You can’t put a child on your return and not claim them like you can on turbo tax to be able to get childcare expenses this needs to be updated to get me to ever think about filing with them again.
In order to sign up for TaxAct they have to send you a 7 digit code via text msg but everytime they sent the code it was only a 6 digit number. Thus making it impossible to make an account. It seems like this is an easy fix, but they can’t figure it out.
I look forward to using TaxAct again for my 2019 tax returns (still waiting for my 2019 W2 form to become available).
Thank you for a very easy to navigate, accurate, self guided and easy to understand format in filling out the tax form...
Doesn’t save my info keeps displaying the try again button
Nothing happens when I hit try again so I end up having to restart the app again and log in.
I always get stuck in the same spot
Pointless to have this app
Tax act has been awesome. However, for some reason this year TaxAct Express wouldn’t give me an easy way to import my taxes from last year. I had to use the desktop version to do so.
Information not saving and having to re enter it. Information from previous years taxes not auto populating.
If you passport contains certain special characters they will not appear in the sign in prompt.
This is a very easy process and helpful information.