The Roku App (Official) | App Report, Store and Ranking Data

The new update is awful. The app barely works anymore as well as the changes just being completely unnecessary and buggy. Also, love (this is extreme sarcasm) how you went from no ads on the Roku Channel to now every 5 minutes there’s three ads. There was never a single ad before, now I’m harassed by them. They’re extremely loud too-they are nowhere near the volume of any show I was watching. Also, they started charging for a title WHILE I WAS IN THE MIDDLE OF THE MOVIE. Seriously? You guys have become a joke. I had only 30 minutes of the movie left and suddenly I’m being told I need a subscription for Philo. I will delete every trace of Roku from my life and get others to do the same before I’m taken advantage of by you people. You used to be one of the best for several reasons but your money-hungry tendencies and caring about what the others in the industry are doing have ruined this name. Only 30 minutes left of that movie (that was completely free. They offered the two-movie bunch together as free.) and you suddenly change things in the middle of viewing and expect me to pay for something I was already promised. I went elsewhere to finish the movie for FREE and will continue to watch the shows I came to your platform for elsewhere as well, for FREE. I stayed with y’all because Roku was good, but I will go use the new-name apps that aren’t trying to take advantage of us instead now. You basically have the same shows, given the fact it’s not like your catalogue was extensive in the first place.

Honestly, I used to love this app. Before upgrading my iPhone XR to an iPhone 14 I had no issues, was able to connect to my three Roku devices with no problem, private listening was something I used every single day. Being deaf and having two Bluetooth capable hearing aids I was able to use Roku’s private listening to better hear whatever I was watching. Private listening made a huge difference to my viewing pleasures and enabled me to hear through my hearing devices thus making it so much enjoyable to watch TV. That said, since I have upgraded my phone to an iPhone 14, Roku no longer wants to connect to my TV and Roku devices, private listening no longer works, whenever I choose private listening it closes out the entire Roku app. This is extremely frustrating for me, seeing that I use Roku everyday and now I’m unable to enjoy the perks of the app due to a new phone. I can only assume it’s a software issue and it has yet to be fix or upgraded along with the newest technology. Before all of this I would have easily given this app 5 stars, not now the app is basically useless to me and I’m back to wearing headphones over my ears (hearing aids) for better hearing quality. Desperately hoping for this app to be fixed, I’ve tried everything on my end and nothing works.

Prior to upgrading to an Apple iPhone 14, the Roku app worked fine for all EIGHT of my Roku devices, including two more at my adult children’s homes. Immediately following the last update, all my previously known and selectable devices were listed as “Not Found On Network.” Not only was this error message deceptive, it was flat wrong! I saw ALL my Roku devices on my network list as active and running, plus my iPhone was already on the very same SSID. I deleted all previously “known” Roku devices in the app and then reconnected MANUALLY with the IP addresses of two. The first connected fine and was successful. The second connected fine, too. However, as soon as the second device connected, the first returned that incorrect error message, “Not found on network.” !!!!! It has JUST connected successfully less than three minutes prior. I tried tapping it and it continued to give the same error. If the Roku app no longer connects to my multiple Roku devices, the app has become worthless. Fix it, or I’ll be shopping for Firesticks for my streaming channels and OTA DVR.

This app never gave me problems until I upgrade from my iPhone XR to a new iPhone 14. Now, a 5 star app drops to one star due to the app no longer working with a newly upgraded iPhone. The Roku app used to find my devices, but not anymore, I can no longer use private listening, it closes out the entire app. It’s pointless and even more so now because it cannot find one or any of the three Roku devices in my home. I have tried every troubleshooting step I could find and went on forums, and Reddit. I'm still unable to solve the problem, the only thing that would make sense is that it is a software issue on Roku’s part. I can use the Roku app on my iPhone XR with no problem but not my iPhone 14 Pro Max. Fix this please!

I think this app is some kind of scam and that the positive reviews are false. The app does not work. It is not able to connect to the Roku television set. It is not able to even see that the Roku television set exists, despite the fact that it’s connected to the same home wifi network that my phone is connected to. It just keeps telling me that it can’t find any Roku devices, check to make sure they’re both connected to the same WiFi, and try again. It doesn’t offer any further guidance about what to do when the stupid worthless app still can’t find the tv set that is mere inches away. A huge waste of time. Don’t bother downloading this app. It does not work.

This app has constant bugs & issues. 1. It will not reconnect after I turn off my tv. Anytime I want to use the remote, I have to manually connect with the tv’s IP address. 2. Frequent crashes out of nowhere. 3. I CAN NOT use private listening. Every single time I tap the icon, the app immediately crashes. This is a function I came to rely on as I have a small place & sometimes listening privately is needed. Even after the recent update that I was assured would fix the issues, they still persist. And no other Roku remote app offers private listening without paying for it. These issues are amateurish & sad. Please fix them… for real this time.

When I upgraded my phone to iPhone 14 pro max, the privet listening feature would crash the app every time you tried it. Then, when I did all the things tech support recommended (making sure the app is updated, uninstalling and reinstalling, even unplugging my router and all that jazz) the app no longer even finds either of my Roku tvs. I have the most up to date version of the app at this point (9.0). I can use my old iPhone 11 without any issues. This is clearly an issue with the app not working with iPhone 14, and I’ve seen that comment a lot online and in recent Roku reviews. Please fix this Roku!!

The “listen with headphones” button is extremely inconsistent. Random disconnects resuming volume output on the TV(having absolutely nothing to do with my otherwise perfectly working headphones or my great wireless internet connection) ruins this app for me. Nothing worse than hanging out watching YouTube while your partner who works 3rd shift is sleeping in the next room and the app seemingly randomly disconnects resuming the previously set loud volume on the TV waking them up ruining their sleep schedule. Fix your unoptimized app please.

I just recently got an iPhone 14 Pro, and now pressing the private listening button for a roku makes the dialog box come up and then immediately crash the app. Please fix this bc I use this so often!! Update 03/14/2023: I’ve updated the app to 9.0.0.9 and am on an iPhone 14 Pro on iOS 16.3.1. I still have the app crash immediately after I enable private listening, right after a window comes up. Another weird thing I noticed ontop of this is that neither my roku tv nor my roku stick were searchable and I had to manually add them through IP.

I’ve tried everything now to get the Roku app remote to connect to my tv. I’ve used to IP address and it doesn’t recognize it. Ever since I moved and got different wifi it doesn’t work. I use the same wifi on my phone as I do with the tv so there should be no reason why it hasn’t been able to find my phone for months. I’ve deleted the app and redownloaded it and I’ve updated it when it’s needed and it still won’t connect. I went into my network settings to get my IP address so I know it’s correct and it’s still not working on my phone.