Ticketmaster does the BARE minimum it must to accommodate customers who need accommodations brood a disability or handicap. The website and app both are egregiously different to use for this purpose, and even when you do manage to find out what the seating will be like and what accommodations are available, my mother and I once arrived at the “accessible” entrance to an event we’d purchased accessible seating at only to learn that the only way to enter without taking a substantial flight of steps was to use a wheelchair lift. My mother doesn’t use a wheelchair, but she can’t easily take a large flight of stairs, either. Then our accessible seats were exactly opposite the accessible entrance, so after wearing herself out climbing stair with considerable assistance, she had to walk halfway around the coliseum to reach her seat.
After one or two other debacles using this app, I finally drove from Cincinnati to Columbus and back again just to walk up to a ticket window and purchase tickets in person rather than pay a fee to Ticketmaster for the frustration and inconvenience of being treated badly for seeking an accommodation. I know I’ll have to use this app again some day, and I dread it, because I never want to give them another cent for treating my mother so badly.
Ticketmaster in general is a joke. It’s impossible to contact them. You can’t talk to a human being on the phone. You can try to navigate their website to find some customer support, type in your question or problem, then you just get a do not reply email from them saying are you trying to get a refund on your tickets? I bought four tickets for a show before the pandemic which was obviously rescheduled. I bought the tickets in 2019 for a show that was to be in 2020. I have the statement from my credit card showing that I paid for the tickets on the day they went on sale. I have never received anything from Ticketmaster as far as a email, saying that I have the tickets. Now the concert has been rescheduled, and I can’t get them to respond to my question of how do I get my tickets, or barcode on my phone which I guess is now the new way that things are being done. The show is now scheduled for November 20 of this year and I have no way to get in. I have called the venue left them messages which is a small theater in San Diego and they don’t call me back either.Very very frustrating. Back in the good all days when we could talk to people on the phone it was a lot simpler
I inadvertently typed an incorrect email address when I purchased my tickets. When I tried to contact them to correct the problem, I discovered all customer support is done via email. The phone number is shut down, live chat was completely unavailable. The only option given was to submit my request via a form which utilized the email I had initially provided. Fortunately, I discovered the email address that I purchased the tickets under was available so I created an email account using that address. To make matters worse, when Ticketmaster responded to my support request, I received an automated email response saying that support requests are only handled 3 days before the event. In other words I would have been out of luck if I hadn’t had the ability to create an email account under the inadvertent mistake on my part. Yes, I take ownership for my error, but Ticketmaster offers no option to fix any issues.
Bought tickets, due to unforeseen circumstances, I need to sell them. I tried to resell them on the app, and it is showing my tickets as listed for resale, but won’t let me edit the listing or cancel the listing. The tickets aren’t showing up for sale either. It also won’t let me access the tickets anymore, so it’s like they are just sitting there in limbo. Now I am stuck and can’t even go to the event if I was able because I can’t access my tickets, and it isn’t properly listing them for sale either. I’ve sent them emails multiple times with no response. DO NOT GET TICKETS THROUGH TICKETMASTER. The app is S*** and the website is S*** and the customer service is DEFINITELY S***.
This has happened twice in the past week so it’s fairly clear to me that purchasing tickets through the app is broken. I get in the waiting room 10 minutes before they’re on sale, wait in the queue, and then you’re presented with the list of available tickets. After clicking through 10+ listings (all of which say “oops someone else took them!”), it finally started loading the payment screen for a set of tickets. Then, it says I was timed out and made me go back in the queue! You also have to reconfirm your cell phone each time which is absurd. I went through this cycle over 5 times and finally gave up. So disappointing because I missed out on super important concerts due to this.
So now you can’t use screenshots and The tickets just say ‘not eligible for resale’ -what kind of awful evil profiteering is that? I don’t even own my own tickets.And what happens when I’mAt a huge event and inevitably data isn’t working over cell service because of all the people and then I can’t pull up my tickets because they need the live Internet to work,Or I have an updated the app recently or any number of other issues? I want real tickets not the ability to enter if my app is working. There should be an option for that. Just a Way to grab more money from people and double charge for tickets. Horrendous. It’s enough that I won’t use a venue that uses this.
I think it’s unfortunate, this app think it has more power then customers. They designed their software to not to work with VPN and when cookies disabled. The app gives “an error” without offering why. It took me sometime to realize. So they sell you a ticket, charge you a commission and force you into contract where they collect, track and sell your info to all third parties. I only used them to purchase US open ticket, because they unfortunately sole seller of their tickets. You’d hope one day Congress pass legislation to take away power of tech companies, until then I can only wish them well without my money and make more people aware of this horrible policy.
I purchased tickets and i cannot even access them because
1. the app refuses to remember me and makes me sign in again every couple of weeks
2. i can’t sign in now. When i click sign in, it goes to a blank white screen every single time. I’ve already re installed the app and restarted my device. This is completely unacceptable and i cannot have this happening when i need to go to my concert and access my tickets. You guys seriously need to fix your app before you start preventing people from being able to get into their concerts because they can’t get into your app for the tickets.
Ticketmaster. Is absolutely the worst !!! The only way to get tickets to concerts and they control you and they don’t give you a refund years and months later after holding onto your money for years collecting interest on it. I wish there was another way to get tickets. I love Live shows !!!I hope you get sued. Deserve it. There’s no way to call them.When you email them to use an automated response. Bunch of cowards. I wish I can boycott them. We should.
I got timed out 3 times on my phone. Then I tried on my laptop and it said I couldn’t use that device! Then back to my phone - this time I chose to pay the ticket insurance and not take the Venmo option, and it finally let me buy the ticket.
With a time-sensitive purchase, on a public network, Ticketmaster won’t let me use Venmo even though they say it’s an option. Because the insurance option isn’t available if you choose Venmo.