Ticketmaster made it extremely difficult for me and my friends to buy tickets during the presale session and none of us was able to get tickets despite logging in early and staying line for a long time. While I got to the seat selection page, I couldn’t buy tickets that are look available and couldn’t purchase my tickets without buying more than what I needed. I need an explanation and a refund to my tickets. When I reached out the staff said the “organizer” made tickets ineligible for sale and there’s nothing they can do. I don’t understand why I need to pay more and cannot get any refund.
Whether using Wi-Fi on three networks or roaming, the login screen is blank. Contacted TM support, which said to use a browser on my phone. Took three browsers to find one that was compatible with TM (thanks, Firefox) and finally got in to access my tickets. The show prohibits printed tickets so I had to rely on TM. The customer service person / bot / ChatGPT said he/it had “hope” that the TM service would work. After 45 minutes, and two chat helpers, I got through.
All of which is just another example of why monopolies are not particularly helpful for anyone but the shareholders.
DO NOT WASTE YOUR TIME WITH THIS APP
Ticketmaster has recently appeared in court, for a variety of reasons, and has since not fixed any of their issues. Specifically those issues dealing with monopolizing a business, resolving their bot issues, and their overwhelming community of resellers. I would not suggest the use of this app to anyone who appreciates their time. I have consistently been in the waiting room to buy tickets (pressing to join the wait room when available), and tickets are sold out prior to my opportunity to buy.
DO NOT WASTE YOUR TIME WITH THIS APP
Wanted to purchase two tickets and was not allowed to through my app because there would be a single seat left in the aisle. This makes sense but there were many single seats left through the stadium so clearly other people were given the chance to purchase the seats of their choice while leaving a single seat. Leaving me no other option but to purchase some farther away. Very disappointed as I am a customer willing to pay money and was denied my choice of seats. Next time, I will be using a different ticket vendor because of this.
I got wrestlemania tickets about two weeks before the event for 1400 for the 12th row next to the ring and now a week later row six is 1500 I tried to get a refund for the last tickets and buy new ones or to upgrade my ticket and they did not let me the person that wast customer service did not help me whatsoever and try to tell me to resell it the initial ticket but my money was not guaranteed it’s absurd that a ticket went down $500 and that I paid almost the same thing for row 12th that is not row six
Do not buy anything from here!!! I tried getting concert tickets but wasn’t even able to get them. They charged me twice and charged my card over 3 thousand dollars. So hard to contact them and they barely respond. Went to my bank they disputed it did everything on their part. Have waited over 5 days which is longer than Ticketmaster said it would take and still nothing. Terrible service. Taking over 3 thousand dollars charging me twice and didn’t even get tickets. Awful.
I’ve been trying to buy tickets for the past hour running into one problem after another. There are bugs riddled throughout this app and I’ve had issues every step of the way. Being flagged as a bot, to just being stuck on loading pages. Furthest I got into the ticket buying process was at the payment page then the app $!** again. Error page saying “it’s not you, it’s us”. I really wanted to go to that event too. It’s honestly infuriating. Please do better Ticketmaster
I created an account to purchase tickets to a concert, I bought tickets and later as the concert got closer I went to see if I could forward them to my friend. NOPE I couldn’t log into my account I hadn’t changed my Email or password the app just kept saying “we need to try your request again” I tried resetting my password but that didn’t work either. Tried to contact customer support they were unavailable might as well not exist.
Both on my PC and mobile app. Tried over 8 times to buy tickets and had continued technical issues on Ticket Master’s end. Kept thinking I was a bot. Couldn’t run my credit card info (until I stored it, which I hate doing). Wouldn’t release the tickets after each failed attempt which meant I had to wait hours to try and get them again.
Nothing but problems.
Can’t stand how it repeatedly makes tickets unaffordable and inaccessible. Whether it be buying and reselling tickets for higher prices for popular events themselves, or by allowing a resale system without checks and balances. We cannot allow one company to hold a monopoly over ticket sales, placing a barrier to who actually gets to enjoy music and the arts.