App works fine, is actually pretty well built. Review is for the company itself. Garbage bank decided to take on fees we were all unaware of which put most of our accounts in the negative(many users only use the card for refunds and then forget it until the next year) and due to garnishment protections via the irs on the second stimulus, prevented our stimulus from being loaded onto our cards without any advance warning. Tried to call to figure out what’s going on, and the automated “help” tells you not to call in with questions regarding the stimulus, takes your info, then says something about “maintenance” and hangs up on you. This is abysmal customer service. Please do yourselves a favor and don’t use this card. If you must use turbo tax, set up direct deposit with a bank you trust rather than use their card service.
First and foremost, I got my tax return on this card. No issue. The issues started when we received the first Economic impact payment;
I had money just VANISH from my account, and I was never able to get it back. One minute I had plenty of money, and the next my account was in the negative. There’s no customer service so I was never able to have it resolved.
Then they closed my account without my knowledge, and unexpectedly reopened it, (why, I don’t know, it’s not helping anyone at this point) so when the second round of payments came out for everyone else, mine was rejected and sent back to be put in the mail.
So I get to worry about how I’m going to sustain life for myself aand my baby much longer then I should have to, and I have this cardholder service to thank for it.
Just don’t do it.
As the title says my account was closed with no explanation and no warning whatsoever. This is how I received my first stimulus and now that a second stimulus is soon to be on the way I will be forced to wait longer than most people because I will have to wait on a paper check that will take longer than usual since the first attempt to send my stimulus payment will try to go to my now closed turbo card. This is not ok. I need my account reopened ASAP! I will change my review once my account is reopened.
Allow us users to get into our account without needing a debit card or the cvc. Personal information ( social security number, dob etc ) should be more than enough to log into our account. I am saying this because I ordered a new card that I have yet to receive after losing my old card now I am unable to log in at all which is obviously very inconvenient. Other than that I have had zero issues with the app or the website and it’s a good service that just needs some improvements.
Can’t even talk to a REAL person.
Keeps hanging up on me.
Tons of errors.
Crashes everytime I use it.
Locked out of my account for another 24 hours ( it has done it 5 times)
Just sick of it.
No clue if the stimulus deposit is in my account, which last year it was fine.
Says that they cannot “find my information or my card isn’t vaild or even match my SSN.”
Never again — will I use this debit card for this years taxes. ✌
I would never use this app again, the bank closes your account out of no where. You will have no access to your money. It’s impossible to reach anybody to get any type of help or reason why they’ve closed the account . Green Dot is the worst bank to ever open and needs to be shut down. I still haven’t received my money from the and they’ve closed my account with not notification to me what’s so ever.
This app hasn’t worked for me since I got my taxes LAST YEAR IN MARCH. Every time I try to recover my account it says error. When I call the lines are busy there customer service is terrible! I haven’t been able to see if I got my stimulus, I haven’t been able to access my account I will not be doing my taxes with turbo tax next year or this faulty app.
Never change phone numbers or emails or you will never have access to your app again. Customer service is no help with updating the info on their end even if you verify all information on the account. Why have 2 step verification in your app when your CS can't assist when someone does something normal like get a new phone number. Ridiculous
so many glitches and more then I could put in words. I reported my old card lost or stolen long time ago got a new one but never really used it
And now that my stimulus Went to the bank routing number on this card it won’t activate nor let me sign in and says invalid !!! Someone please help!!!!
my account was closed without my recognition and now i have no way to speak to anyone and see what happening. when i call customer service it asks me for my SSN and birthdate then say that it's invalid. i don't know what's going on but this is outrageous and needs to be fixed asap.